HBO Max is a premium streaming app that combines all of HBO with even more must-see TV series, blockbuster movies, and exclusive Max Originals.
With unlimited access to thousands of hours of entertainment, we’ve got something for everyone in your family. So, kick back in your comfiest loungewear and find your next favorite from one of our curated hubs including DC, the Cartoon Network Collection, Classics curated by TCM, Sesame Workshop, and more.
Here’s what’s waiting for you:
• All of HBO with even more critically-acclaimed movies, binge-worthy TV series, and all-new Max Originals.
• Bingeable collections hand-picked by our editorial experts—not robots.
• One-of-a-kind kids experience with flexible parental controls.
• HBO Max Hubs devoted to beloved brands including the Adult Swim Collection, the Cartoon Network Collection, Looney Tunes, Studio Ghibli, Classics curated by TCM, Crunchyroll, and more.
• Download episodes and movies to your phone or tablet to watch offline, anytime.
• Up to five viewer profiles with customizable profile images.
Content and feature availability on HBO Max may vary by region. Some titles and features shown above may not be available in your country.
Your subscription automatically renews unless auto-renew is turned off at least 24 hours before the end of the current subscription period. Your iTunes will automatically be charged at the same price for renewal within 24 hours prior to the end of the current subscription period. You can manage your subscription and/or turn off auto-renewal by visiting your iTunes Account Settings after purchase.
Purposes disclosed in the App Privacy label may vary based on features or services that may not be available in all regions.
HBO Max is only accessible in certain territories. Some restrictions apply. ©2021 WarnerMedia Direct, LLC. All Rights Reserved. HBO Max™ is used under license.
For help, please visit help.HBOMax.com.
For California residents only, manage sharing your data at: http://warnermediaprivacy.com/do-not-sell
HBO Max: Stream TV & Movies App User Reviews & Comments
Great content. Horrific UIForget about Family sharing, or being able to login with your Apple ID and password. AT and T took away Apple as a provider on their list. So if you subscribe thru Apple you won’t be able to login to the app. Then the navigation is ridiculous. You can’t back out of an episode to get back to the episode list. Additionally our entire reason for being, HBO has been removed as a channel option in Apple TV so all of those great features are stripped. It’s now relegated as a hub in hbomax where it no longer offers the live East and West Coast Feeds. Real Time is now some time in the future! We finally had to cancel our subscription with Apple and sign up direct so we could login to the app on our devices. I guess that’s one way to not share with third party sellers. Force people to buy direct from you…but it sure messes up Family Sharing which is a big deal folks. The roll out of hbomax was ridiculous. Now this nonsense points right to the AT&T ownership. They have not been able to create positive environments for clients in eons! Someone please come buy this company and turn HBO back into stellar media. If it doesn’t work then the content no longer matters.Version: 50.35.1
Content is there, speed is NOTFor 15$ a month, I’m disappointed. I was someone who refused to get another streaming service. But I caved for this one because it had so much promise. The content is everything I wanted, if I could load it. Every other app on my phone will load with a quickness, but this one is like watching the rock Patrick tried to race in spongebob. It won’t open, and after you spend 20 mins trying to get it to, getting through the show selection menus and loading up an episode is excruciating. Once I get it to play, I’m afraid to turn it off until I’m done for the night because I don’t want to go through the pain of getting it back up again. I will say, this is only a problem on my mobile app. My game console can run this just fine. It’s not available on Vizio smart TVs yet, so I have to cast from my phone which is a whole ordeal when the app doesn’t want to work on my phone anyway. Hoping the developers will seriously start looking at app enhancements instead of content. They’ve nailed the latter, but the former is severely lacking..Version: 50.40.0
Great catalogue , super buggy app thoFirst the good. This streaming service really delivers for the price as far as content goes. The overall selection of movies and shows contains more a list movies than any of the other services and it’s not filled with overflow of b movies most other services seem to offer. Of course the HBO original content is always top bar. Hard to complain about the quality of material on here. Overall the movies stream just fine on my roku and iPad, and I don’t have blazing fast top dollar internet either. Second, the bad. Man this app feels real buggy. The app loads slow, changing between genres loads slow(like one of those webpages with way too many advertisements on it). Even accessing the basic navigation moves slow. Every click left, right up or down just takes a minute to register, and once it does it fires off how ever many times you click, so only click the arrow once, then just wait for it to catch up. Finally I do not even attempt to watch trailers anymore, as it always crashes my roku. I sure hope HBO is tackling these issues as it seems I am not the only one. Again I will say, I have no issues when it comes to the steaming of movies and shows, which to me is the most important thing. But for a premium app that’s in the $13 a month ballpark I would expect a better overall product. Adding a scene selection feature to movies would be very nice too..Version: 50.20.0
Love the content, but the app leaves much to be desiredI really like the content on HBO Max. They have great original shows and movies as well as a lot of popular releases. My only grievance lies with the app. Across all platforms (Xbox, iPhone/iPad, Samsung TV) I consistently receive messages saying the content cannot be played (often times while the show or movie continues to play). I do everything short of uninstalling and reinstalling the app because that can be a massive inconvenience (not trying to do that while exercising, for example), and often I continue to get the error even after multiple restarts. Also, the UI is not the best - it takes some trial and error to figure out how to get to the point where you can choose a season of a show for example. There are also some other, more tolerable issues such as when l download things and try to play them it says I’m not connected to wifi (the whole reason I download is to watch off wifi as I assume is the case for most), long load/buffer times or just randomly logging me out. Again, highly recommend the content and this review would easily be 5 stars if the app itself didn’t need as much work as it does..Version: 50.25.0
Garbage 12th "hbo streaming" app. Good ish selection of content.Half the time the next episode button doesn't work, ipad, iphone. Just doesn't work half the time. Automatically skip freakin intros if you already have the skip intro button there no one wants to watch intros. But half the time the transition to the next episode is just absolutely broken. The +-15 second buttons are slow and barely work, just so unbelievable to me this app, their 10th? Hbo go, pro, can't even remember all their garbage applications. Again, good selection, but it's shocking to me such a huge company can't design a single decent app that feels good to use. I don't think I've ever even written a review. The whole app is just soooooo clunky and slow, it's like a beta. I seriously can't say enough about how poor the app is. Slow, unresponsive, buttons don't work if pressed quickly or multiple times... Just so so so bad. After 20 garbage hbo apps you'd think they'd just hire someone UI engineers from netflix or something. Actually worse than hulu's app. Unbelievable how poorly the app works most of the time..Version: 50.25.0
Apple TV App BROKENThe most current update to the HBO Max Apple TV app broke many essential features Apple TV users like myself had enjoyed in favor of them making their own video player. Can no longer ask Siri to repeat dialogue with captions (aka “What did he/she say?”), scrubbing is terrible to control, and the new Siri remote jog wheel feature is no longer available. Not to mention it’s impossible to access audio settings and content info during playback. HBO Max needs to go back to its old video player that actually integrated Apple TV features. Or better yet go back to being a full Apple TV Channel in the Apple TV App like it was when it was just HBO. I still use my HBO channel now even after it was taken off the lineup for those not subscribed as it has every feature that make it a joy to use over Max, even though it doesn’t showcase Max originals or Max-only content like Fresh Prince of Bel-Air. But I use it as much as I can because of higher bitrate, Picture in Picture, ability to download movies and shows for offline viewing, and a UI consistent with Apple TV+ and the other Apple TV App channels and content. Either make the HBO Max app back to the way it used to be, make it an Apple TV Channel, or lose subscribers. Right now this app is broken and unacceptable..Version: 50.30.1
Download function is broken and has been for months.I love HBO’s content, and I was very excited when it was announced that the app would allow downloads for offline viewing. However, I was very disappointed to discover that while you can download videos, if you try to watch them in airplane mode (say when, I don’t know, flying on an airplane), the app will let you watch for a while then suddenly freak out and become trapped in an endless loop of error messages as it repeatedly tries and fails to contact the server. This problem has been present for months and it appears no effort has been made to fix it. Additionally, the app does not keep accurate track of how many videos you currently have downloaded. There is a global limit for the account of 30 downloaded videos, and if you want to download beyond that you are prompted to delete unwanted videos to stay below the limit. However, when you delete a few videos, the app continues to give you the same error message saying you can’t download more than 30 videos, and does not permit you to download. The content on HBO is really great, but I primarily only have time to consume it on flights. It is frustrating beyond belief that this app gets so close to the desired feature a d then totally falls flat on its face in the execution..Version: 50.8.0
Awful app and serviceI got a one month subscription to watch a few shows that I can’t find anywhere else. It seemed like a good deal. I installed the app on my tablet, tv, and po home, and I can’t get the app to work well on any device. On the tv, the show will start, then about every 5-10 minutes will freeze and get stuck on a two second loop. Getting out of the app and back in doesn’t help either. On my tablet, I can only get to the loony half the time and when I do, I only get the option to download shows, not watch them. My phone is a bit better, but still very slow. For $15 a month, I expect to be able to watch something, not get so frustrated that I have to get out of the app for the 10th time in an hour show and hope that it doesn’t freeze again. I looked up some troubleshooting options on their help page and followed all the steps. Still not working. So I contact support and chat with an agent for 30 minutes. In that time the agent asked for my name 5 times and could not find my account during that entire time. The agent eventually just gave up. I feel stupid for paying for a month and only a week in, I can’t watch anything without serious playback issues or even get into the app half the time..Version: 50.35.1
Different User, Same ExperienceFirst I will agree with almost all the other comments. The content is awesome. It’s a big catalog with a wide range of selections. That is why I’m giving it 2 stars instead of 1. The App is SUPER glitchy, buggy, inconsistent, etc. In my experience, no other streaming app takes this long to load. It’s not even close. Once it’s open and you select something be ready to not touch anything. Not sure what the developers were going for here, but if it was to create the movie theatre experience then maybe they aren’t as far off as I thought. If you want to pause it to use the bathroom or get snacks, want to scrub it back to replay something you missed, or stop the movie to watch something else, be prepared to spend extra time. The app rarely, if ever, responds to the first touch of anything and if you try to press it again, it will either buffer or get stuck. I have read some of your responses, so before you respond and tell me it’s my router or internet connection, I’ve checked it and it’s working just fine. But I don’t want to complain too much since a ton of others have already said what I’m feeling. I will go back to the positives and that I am able to watch content on here that me and my family enjoy. If it was a free service I would be leaving 5 stars and a big thank you. But until that happens this is the best I can do..Version: 50.25.3
Great content, terrible interfaceUpdate 6/4/21 With every update I hope for a better app, but no! This is the worst-designed streaming app of all the streaming apps I have on my iPad or Apple TV! How is it that HBO can’t figure out what all the other App developers can - make a streaming app that is consistently good across platforms and devices AND have excellent content? Now closed captioning doesn’t work on the Apple TV version, plus figuring out a way to restart an episode from the beginning is only doable on a random basis. Plus I’m constantly having to restart the entire Apple TV to get just HBO MAX to work. None of the other streaming apps (and I have nearly all that are available) require restarting the entire Apple TV. Ever! C’mon, HBO, get your act together and give us a bugless, smoothe operating app, worthy of your quality programming. I’m so fed up with this clunky app I’m actually thinking of canceling my subscription! No ability to turn off auto play, getting back to episodes in series and wanting to restart episode (it can be done but only after wasting time hunting through the app for the main listing of all the episodes in a series)...I get tired just trying to explain it. HBO, there’s just no excuse for so bad an app. Fix it!.Version: 50.30.0
The appTo start off, I have to say the plethora of movies and shows available through this service are amazing. I’m always amazed at what high quality blockbusters they have available. The app on the other hand is not great. I’m constantly having issues with downloading movies. First, when you download a movie, start it, stop it, then come back hours later the title will no longer play because of an error. Secondly, I’m having trouble with titles now crashing the app when I try to watch them. This is very frustrating as I can’t just constantly stream titles because I work somewhere without WiFi and I don’t have unlimited data. Honestly I haven’t run into any issues while connected to a network it’s only when I’ve downloaded movies. I would appreciate this feature to be fixed immediately as customers including myself pay quite a bit of money monthly to enjoy what title are there to offer. I particularly am very happy with the theater release movies that are brand new. But again, these issues make it almost impossible to enjoy such movies..Version: 50.30.1
Content Good - App BadI’ve only had the app for a couple of weeks but already it’s got major issues compared to other streaming apps that I am not sure how they aren’t fixing... When connecting to watch on my TV via Chromecast it will just stop a few episodes (or sometimes halfway into the very first episode I watch) and look like it’s “buffering” but really it’s just a connection issue, or something along those lines and it will never actually resume. The only way to continue watching is to disconnect, restart the app and reconnect which is ridiculous. Other issues include some of the user interface irritabilities others have pointed out like the “continue watching” section giving you no options to go to the show details, episode selection, etc. and the fact that you can skip the ads and intros when watching in the app on your device, but not when casting from your device. All of these issues make for a very clunky, unprofessional and honestly overpriced viewing experience. I’m really just binge-watching all the shows I got the subscription for so I can cancel after one month, and resubscribe in the future once they learn how to build a proper streaming app..Version: 50.5.0
Content is great, app is embarrassingI really thought that with the amount of money hbo has made with their top notch programming, that their app developers would also be top notch. I was wildly disappointed. I really hate to say this but this must be the worst streaming app I have ever used! So glitchy to the point that I sometimes give up watching on the platform because I’m annoyed of how long it takes to load. And forget about trying to fast forward or rewind. Not only is it slower than MOLASSES on my tv, but on my iPad, it will just continue to rewind/fast forward unless you touch another part of the screen. You should be able to double tap the screen and ff/r. How isn’t that an option? The other day, I tried casting from my iPad to my tv and the audio would only play every other half second. Like what???? Also, why does my brand new tv not have an hbo max app, but my tv that is 4 YEARS older have it? And the only way for me to use the app is through my shield device AND THE APP DOESNT EVEN LOAD. Like I’m truly just baffled. I really really really love the content but the app just makes me hate watching the shows because I get so frustrated trying to operate it. Please fix! P.S. just discovered that watching hbo on my nvidia shield is even worse than on any other platform. Sound is only heard every other half second. Nvidia has even tried contacting hbo with no luck!!! I really can’t fathom the multitude of problems with a streaming service!!.Version: 50.40.0
Excellent content, broken appHow are the HBO Max apps so uniformly terrible on every platform? Surely there exists a template for a functional streaming app. HBO has occasionally done it themselves on their previous apps. This app is just so slow. It constantly freezes, it constantly crashes. It’s more jittery than any of the other major streaming apps. There are delayed responses to my inputs, so my repeated attempts to make something happen result in the app registering a bunch of delayed inputs. I would accept a much simpler app with less features and a plain UI if it would just work. It could be the blandest thing in the world and if it ran smoothly it would be a major improvement and less of a stain on the HBO brand. Please clean this mess up so I don’t have to cancel my HBO Max subscription. It is as slow now as when it was first released, and that has been the case across both new and old devices and on both old and up-to-date operating systems. It is broken on wi-fi, it is broken on cell data. It’s broken on my tv, my desktop, and on all the different kinds of mobile devices in my household. Usually, even when streaming services are performing poorly on my tv, I can count on it being a better experience on iOS. With HBO Max it is even worse. What a waste of an excellent and massive library of content..Version: 50.20.0
Same experience on multiple platformsLook I’m not very tech-savvy so I don’t know if app quality typically transfers between consoles but I’ve experienced the same issues that everyone else is saying on here but on the PS4. It’s so bad that I legitimately thought my console and/or controllers were broken until I switched to a different app and has no issues. On the rare occasion that I attempt to pause and it works on the first attempt, it still takes maybe 3-5 seconds to pause so I end up hitting the button a second time, only for the pause to end up catching up and then have the second tap catch up shortly after so that the show unpauses again. I’ve only been using this app on my PS4 for a couple of weeks but I have rare if ever (maybe once?) successfully fast forwarded/went backwards to a different spot. I got to the point where I thought it might not be worth it but this was the only place I found I could watch the lotr franchise and a bunch of other great selections. I thought about giving two stars bc of the variety in content, but went back to one when I considered that this is a paid platform but still is incredibly frustrating to use..Version: 50.45.0
Bugs and stressI love watching the shows on this app, but it is really annoying that you can’t skip to a scene that you want to watch. I know that HBO has had a lot of problems with playing the show, and I know that their trying to fix it but it’s just insane that you can’t skip to a scene. I understand that the feature exists but it doesn’t listen too were you want to skip to in the show. When ever I click 9n the line at the bottom and try to head to a new scene it takes so long to get there. I’ve tried over and over to leave the app and rejoin but the bug won’t go away and that makes it impossible to watch the show and relax at the same time. Another thing, the show doesn’t even let you skip the 15 seconds, when I click on that button I ether get sent right back to the beginning of the scene I’m watching or It takes too long and waits till the scene is over to fast forward by 15 seconds this makes watching HBO Max on my iPad impossible. I might as well use my tv but my iPad is what I use more often. This isn’t fair and I think HBO should hire a better team so this new and serious problem can be fixed as soon as possible..Version: 50.25.0
Edit: Issue Resolved - Apple TV Version BrokenAfter the most recent update the standard Apple TV scrubbing has been replaced with a version that is nearly unusable. Clicking the far right or left of the remote’s touchpad no longer skips forward/back, tapping no longer brings up the time bar, and swiping on the touchpad scrubs without the need for pausing and at a speed that makes it nearly impossible to move to an accurate time (it seems that now the width of the touch pad relates to the entire time bar so that, starting from the beginning of an episode, one swipe from left to right will take you to the end of the episode/movie). The last point causes problems because you need to swipe on the touch pad to bring up the time bar, and I’ve accidentally skipped most of the way through what I’m watching when only trying to see how much is left. This along with the removal of support for 15s skips (which is standard for any streaming service) makes it very difficult to move forward or back a short amount of time. Additionally, the Play Next Episode function is somewhat broken on both Apple TV and iOS. On Apple TV it isn’t possible to swipe to the button, and attempting to click on it seems to both pause whatever’s playing and move to the next episode, almost as if the two fields were selected at this same time. This makes it impossible to pause at the end of an episode once Next Episode has appeared, and equally impossible to move away from the next episode button..Version: 50.30.1
Good content. Frustrating bugI usually watch HBO Max on my laptop but I downloaded it on my phone to have it handy and download stuff to watch later. So I had a 4 hour flight coming up so I downloaded a couple of shows and episodes to watch during the flight. Flight comes and I cannot click any of my downloaded content. I then tried when I landed and was connected to the internet and sure enough, all the content was clickable and they even showed the little "expires in — hours" text. It seems that downloaded content can only be watched when you’re connected to the internet. Ironic, isn’t it? It’s strange because all the stuff you download still takes up all your phone space. In addition to this, the fact that you can’t turn off auto play is really dumb. Sure, not as big a deal as the other bug I pointed out but it still would be a nice feature to have. TL;DR: Just another streaming service that has good content but an awful mobile app with a bug that doesn’t let you watch your downloaded content unless you’re connected to the internet..Version: 50.35.1
Latest update is still screwed upWhile the latest update fixed the screwed-up shuttle functions that ended up getting stuck in FF or REW, now there is a new broken feature. I can’t turn off close captioning in some shows. Despite never using them they started turning on by default. A few times I was able to go to the close captioning menu and manually shut it off but there is at least one episode of a show that even though it says it’s off is still running the close captions. It’s exactly the same problem on the iPad and the Apple TV. Seriously, this is the worst written streaming app of anything I’m running on my devices. Another pet peeve is if you’re watching an episode of a show in your up next list then there is absolutely no way to get to other episodes of the show. You just have to go to the homepage and search for the show. Ridiculous. Plus another pet peeve: HBO is my only paid subscription service that does not let me disable auto play for series. I really hate it when someone forces this feature down my throat. It is not how I want to watch shows. And I pay a lot every month to watching your shows..Version: 50.35.0
The TV app barely functions wellThe Apple TV app has a myriad of issues. For those of us who need captioning and have our Apple TV set to caption as a default, this app ignores it. It also doesn’t have the ability to set captioning up as a default, which means I have to start captions every time I watch something. The interface is wonky. It doesn’t allow 10 second advances or rewinds with a button press, which means I have to stop playing the show and try to manually scrub back 10 seconds when I miss something. It is also incredibly difficult to get the navigation system to select the right option…so I’m having to fight to even select the caption option. I get how they may want to have their own custom interface, but trying to watch things on the app is so profoundly unpleasant that I constantly consider canceling my service. Update: glad they fixed the navigation, but I still have to start captions every episode. It’s like they don’t care about their customers who need captions to enjoy the programming. It doesn’t default to captions (even when Apple TV setting is on), there’s no way in the app to make it use captions all the time in the app itself, and I’m tired of having to continuously wrestle with the remote to get captions on..Version: 50.30.1
Great content, very buggyHBO has a great selection of content (some of the most interesting, I find), but what’s really been dragging down the experience are the small interruptions in audio and video that, while they don’t make the experience horrible, are very distracting and frequent enough to make me feel like I’m just waiting for the next issue to pop up. More specifically, the audio will blip out for just a second either just once or a few times in a row without any pattern or reason. The video will either pause and load or cut out for just a second altogether. Again, it doesn’t completely ruin the experience, but it does make for consistently frustrating interruptions. I’ve used the app on my phone as well as casting it to a Chromecast, both of which experience the issues. I tried the PS4 app, but that crashes completely and doesn’t even load now. I’d really like to see more reliability in the app’s performance so I can watch without actively waiting for the next interruption to crop up..Version: 50.30.1
Glitchy to the point of being uselessWe’ve used HBO Max for quite some time now with no issues. Seamless just like any other app and never had any complaints....until recently. One day we found ourselves unable to access any movies or shows on our TV with a prompt to “access HBO Max” but the button wasn’t clickable. Just completely unresponsive. After about an hour and a half of trying to troubleshoot(router reset, app reinstall, app update, signing into the mobile app, etc..) and going in circles with a useless customer service, we canceled the account under my girlfriends information and created a new one under mine. For some reason, this worked. Got charged twice in one month with this solution, but we were back in action. Here we are two weeks later and the app is so glitchy we literally cannot get through 20 minutes of a movie or show. It’ll randomly start looping a 10 second clip and all the controls stop working. Resetting the TV resets the app and it’s the only way to revert back. This was happening before when navigating the menu which was also super frustrating; but now I’m literally paying for a service that is unusable. Netflix and other steaming services work fine, but for some reason HBO can’t figure it out. Absolutely terrible service. They should fix these bugs and give their subscribers a month or two free of charge for the trouble, as I’m not the only one experiencing these issues..Version: 50.35.0
Refine airplay streaming capabilities ASAP!!!Ok app overall at first but start to use heavy especially on iPhone 11 air playing to Apple TV - I have noticed a few bugs centered around airplaying that need to be addressed ASAP. First the buffering could be improved greatly especially at the first 5, 8, 15 or so minutes and around 37th- 45th minutes. If you watch series like DC Titans or others- the app hangs when switching to next episode - this happens quite often - app continually becomes unresponsive and has to be exited. I played around with security or screen lock to see if this affects but have yet definite conclusion as to the cause! Also each episode starts with the Audio description enabled. EACH time a new episode starts it resets the audio description to on! The only way I have found to turn it off is to toggle audio description on then to English or Spanish then back off. Gets old doing this each time. Also happens with some of the newer movies too. Regression test app with older Apple TV’s as it does this on earlier Gen Apple TV’s too. Does it on my older model A1469! In short refine and streamline the apps airplay abilities for a more enjoyable seamless streaming experience. Thxs in advance happy coding and regression testing :) 👍😎.Version: 50.45.0
Great content , bad app experienceTo be clear the rating is not based on the content. I like the content a lot, its one of the best in my opinion. I subscribed at first for the Zack Snyders Justice League movie which I loved and liked the other content so much I kept the service. I will say some of the bugs have been fixed it bothers me I can’t zoom the videos anymore. I use an iPhone Pro Max which means I have plenty of screen real estate but for some reason I’m forced to watch videos on letter box so I see black bars on all four sides making the movie viewing experience very bad cause it looks small. Being in letter box wouldn’t affect the content at all by zooming the video to the screen of the iPhone. It was possible before so I don’t know why I can’t do it anymore. Then on the Apple Tv sometimes you have to put either fast forward the end of an episode or take it out and put the next one yourself because the up next countdown for the next episode doesn’t pop up until the end credit is over which is annoying. I hope they would fix this two issues soon..Version: 50.50.0
GlitchesI normally have no trouble with HBO max, but recently it’s been on the Fritz on multiple devices. I use hbo max on my Apple TV, my computer, and my iPad and they all have been giving me inside all troubles. First, it hasn’t been letting me click on the up next episode and skip the credits. It only pauses the show, no matter where I click in the up next box, it doesn’t recognize there’s a button. I also have very choppy streaming today, the show previews on the Home Screen stream fine but the second I clicked on a movie it, first it started me 30 seconds into the movie, which I’m guessing is a glitch that has to do with how hbo shows and movies start with a preview of something else. Then when it seems like the movie starts playing it was starting and stopping every second. And there also should be a setting where if you turn on captions for a specific episode on hbo for Apple TV, you just have captions on for all of your movies/episodes, because I’m sick of missing the first couple of minutes of what they’re saying because I don’t realize the captions aren’t on. I shouldn’t have to turn them on every 45 min when a new episode starts..Version: 50.30.1
Good content... terrible platformFirst of this is the best streaming service in terms of content; both contemporary stuff and originals. However the app is absolute garbage. I have serious lag issues, not the videos which play fine, but all the tools like the scrub bar and skip buttons are essentially useless. The scrub bar lags and jitters around making it impossible to accurately skip or rewind your show. When you try to drag it it doesn’t show you the frames and it never follows my finger accurately. Then it starts jumping forward, then back, then forward again with me simply praying it winds up in the right spot. The 15 second buttons do the same thing, often just getting stuck in a loop where it skips forward then back between the same two parts, even though I’m only pressing on of the two buttons. To pile on, this lag prevents anything else from working, such as the back button so I’m stuck waiting for the app to catch up. Usually it’s faster to just restart the app then back out of the video. All of this might sound minor, but it isn’t. It turns even a one minute skip into an ordeal. If HBO didn’t have such a good selection of movies, which I don’t give this app credit for its job is to play then, I would cancel my subscription..Version: 50.25.3
A MessThe content of HBOMax is nearly unrivaled. There’s tons of great stuff here, but unfortunately I just cannot for the life of me figure out why their app development is such a mess. On iPhone, scrubbing isn’t smooth, interface requires a lot of back and forth and the overall user experience just is lacking for a service that’s meant to be such high caliber. Which brings me to the newest Apple TV update. It’s basically unusable. If you want to do anything besides press play, forget it. Scrubbing will take you back to the beginning of your show, or maybe to the very end, or somewhere kind of random in between. It has a complete mind of its own after you’ve touched the remote. No jump back or forward. And just a mess if you want to put subtitles on. I’ve also noticed occasionally that three loading dots will randomly pop up while watching (even though it doesn’t seem to be buffering). What’s more confusing is that this tvOS app seemed to be working just fine until the latest update. It seems as though the QA and testing process was completely skipped for Apple TV. There’s no way that if it was, this version would have been released. It’s truly a shame that HBOs A+ content is being tarnished by these bad delivery methods..Version: 50.30.1
Really needs improvement...Fantastic content that's hard to watch on the HBO Max app. This app freezes on every platform. Especially AppleTV. My AppleTV is even hardwired to ethernet and no other apps have this issue. The AppleTV is up to date with the most recent update occurring yesterday. The app doesn't even let you get out of it without freezing and it has to be forced close every time I try to leave the app back to the home screen. It's been almost two months with no fix. Yesterday it crashed out of the app back to the home screen and then randomly had Spanish CC when I went back into it. Today anything you select to watch, all it does is show the three loading dots. Checked for an update there was none. Restarted the device, but it would still not play. I've already reinstalled the app several times, it really needs work. Today I actually switched to my cable providers app which links to available HBO content but plays it within their own app. The content played so smoothly on this app I was actually shocked. It's the only way I was able to watch the paid HBO content. The HBO Max app is frustrating to use and increasingly freezes. I thought with time it would get better, but it's only gotten worse..Version: 50.25.3
Chimpanzee UI that Castrates CatalogueLiterally the worst app on every platform, the worst I’ve used to stream media, PERIOD. Highest resolution no matter the device - AT&T groping to max out their data caps and overcharge their own cellular customers. The absolute worst scrubbing on every platform - try scrolling forward/backward on FireTV, Apple TV and every single mobile platform and watch the timeline turn into Nolan’s Tenet. Downloaded content set to 48 hour limit when you pay a monthly fee? Impossible to view downloaded content without airplane mode in low/no data areas. The memory hogging with this app is deplorable, try switching between apps and watch your device performance tank whilst this app is completely unable to maintain when switching back. The ONLY app with in-screen that auto-pause. The bifurcation between the quality of your content and the quality of your app design is so deplorable it makes me think the Vikings designed it and put it in a time capsule for business daddy to unearth. No wonder you don’t use two-factor authentication or worry about passwords being shared as you clearly think customer satisfaction is simply feudal conquest.Version: 50.40.1
Love HBO, but frustrating appI’ve been a subscriber of HBO for years and I love HBO. I love the overall content, but since the new HBO Max app has rolled out, it has been one of my worst streaming experiences ever. I am a subscriber to multiple media streaming services and none of them do what HBO Max does. I use Chromecast to stream and after about 15 minutes into a movie or show I’ll get the “circle of death” as I like to call it. The app is trying to buffer, but instead of doing it once or twice, it continues to buffer for about every five minutes after that until the movie or show is complete. At first I just thought maybe it was my Internet or Chromecast but it’s been doing this for weeks now. It is definitely a fault or bug within the app and it is by far one of the most frustrating things to experience as a customer. Every time an update comes out for the app, my phone automatically pushes the update through and the non-stop buffering still continues to happen. I have no idea what to do but I know for a fact, if it continues to keep happening, I’m going to no longer be an HBO subscriber because it’s just not worth the frustration. With all the technology experts out there and all the money/resources that Warner has, I’m really surprised that this bug has not been resolved. I’ve read through other app reviews and it seems like I’m not the only person that’s experiencing this. Please fix this so you don’t lose anymore loyal customers..Version: 50.16.0
Crashes and doesn’t work offlineThe selection of stuff on the app is great. However, the download function is pretty much useless because if you try to watch something you’ve downloaded while offline, it gives you an error telling you to check your connection. This is garbage because that is the ENTIRE POINT OF DOWNLOADING SOMETHING TO WATCH OFFLINE... It also needs to be able to pickup where it left off downloading if it loses connection. Whether the reason for being offline a flight, or for the military folks I know that download things to watch when they have WiFi, this needs to be fixed. Another issue, back to downloads, I downloaded the new Mortal Kombat movie last night. I tried to watch it and spent 2.5 plus hours with the app crashing every time I tried to get it to play. I even attempted removing it and downloading it again and it still didn’t work. I tried it today, and it still didn’t work. I don’t know if anyone will actually read this or not, because I read a lot of very angry threads last night. However, I truly hope that they are wrong and you do care about fixing this. You cannot understand how much of a moral boost it is for those military folks to be able to catch new movies, especially right now, when they can get WiFi. Please fix this..Version: 50.20.0
Good content, bad User interfaceSorry HBO I really love your shows, but here are the things I have issues with your App and your Xbox One version of the app (it seems like others are having a problem with this too, like Ps4) My List- this is always a great function in a streaming service. When it’s accessible... My List does not always appear in HBO Max. Additionally doesn’t not list all the things you’ve added to it when it does. This is frustrating for people who are trying to watch something they have added, only to have to search for it again. Big no no. Episode Selection- watching a show sometimes you miss something, wether you got busy around the house or fell asleep, I know I can find the episodes.. if I search for it again. But unlike other apps I can’t select another episode from the episode I’m in. For example. Netflix on the Xbox, or PlayStation. While watching an episode you can hit (X on Xbox) (square on PS) to view the episode list. Why do I need to search it again. All in all I respect the Swift Roll-Out for HBO Max, and switching the subscriptions from HBO to HBO Max. But the Max App for Console and Phone is MISSING vital features to a streaming service. I highly suggest fixing these issues because I don’t want to see your app use slow down or disappear all together. Even after a boost in advertisements, not having these functions could end the popularity of your service. Please consider these thoughts and I hope to look forward to these changes..Version: 50.3
Great selection and quality, buggy app.Using the app on my roku tv is fine and the quality and selection of the tv shows and movies is great my only real issue is when I have to download a series I really like or want to get into when I’m going to be away from a service area. The app version on my mobile phone is buggy. It takes a long time for any movement or selection to register and it will register how ever many times I clicked it so best to click things once and wait for it to happen. And when downloading things I try to download multiple episodes at once it will crash and not save anything so I have to restart. Best thing to do is to click download ONCE, one at a time (for movies or tv episodes) and wait for the one thing to finish downloading and then click the next one. I don’t have a problem like this with any other streaming service app and I feel as though HBO for their price range needs to step up their game as far as ease of use and accessibility of their app..Version: 50.25.3
Love HBO, HATE the appEveryone loves HBO’s content. There’s no debating this. What I can’t figure out is why, for such a premier service, the app (for iPhone specifically) is so terribly infuriating. My single main complaint is a big one, because it affects my experience almost every time I watch something. THE FAST FORWARD/REWIND BAR FUNCTIONS ARE THE VERY WORST OF ITS KIND. On literally every other streaming service out there(even the most obscure ones), if you tap the screen to bring up the playback options, the time bar can be used to seamlessly drag to wherever you want to continue watching from. It’s likely one of the very most commonly used features of any streaming app. On the HBO Max app, if you aren’t able to sit and watch every movie/show/episode uninterrupted from start to finish, forget about it. Attempting to move back/forward to any point in the show creates enough frustration that I’m convinced it has led to many broken phones. This MUST be fixed. And SOON. Based on the research I’ve done on this issue, many others are displeased with these functionalities(and others) of your apps. PLEASE get this issue resolved ASAP so I can get back to actually enjoying my experience while using one of my very favorite streaming services. I’ve just about reached my limit on how long I can deal with it. This is my final plea. HELP!.Version: 50.25.0
Great content, horrible app experienceI have 5 AppleTV 4K’s in my home and access all entertainment content via streaming. Lately I cannot get HBO MAX to play any content on any AppleTVs. I have tried the Troubleshooting steps from the support link with no resolution. Restarted devices, completely exited app on the device and delete/reinstall. When I click to play something the app simply doesn’t do anything, no loading or buffering. One time it finally loaded the show after 60 seconds with no indication it was doing anything prior to just starting the show but most of the time it doesn’t do anything and crashes when I try to click that same video or another one. I’m an IT professional and my network is rock solid using enterprise grade equipment. No other app has issues playing content and I have them all. As of right now my subscription is worthless because I can’t watch any of the content I’m paying for. My only hope of actual support is leaving this review which is also problematic. Please help or I will have to cancel because no matter how good the content in the catalog, if I can’t watch it, I won’t be paying for it..Version: 50.20.0
Love HBO, App needs workLet me start by saying I haven’t had a major issue with HBO on my Apple TV (yet), which is the only reason this isn’t one star. Like many on here, my issue is not with HBO. They have great movies and shows, quality original content, and opening day streaming all for a very reasonable price. Easily should be given a five star review if it worked as intended. My issue is with the app. Constant buffering plagues every title I attempt to watch, unless I download it first. Unfortunately the download function is… underwhelming to say the least. If (and it’s a pretty big if in my experience) you can get a movie to download, it does it at speeds that my iPhone 4 would have scoffed at. It doesn’t seem to matter what my internet source is, it’s just slow. More often than not however the download seems to suffer an error and has to start over. It suffers an error if your screen turns off, if you leave the app, if you have a minuscule data hiccup, if you switch screens on the app instead of just watching the tick mark slowly fill up… and sometimes it’ll still have an error even if you diligently prayed to the data gods for every pixel that filled up with that purple molasses. TLDR; Buffering issues if you stream and a download feature that doesn’t really work..Version: 50.30.1
Great idea but poor executionI love the idea of HBO streaming service. Since I’m a Direct TV customer I was even more excited because it’s included for no extra charge. However, I’m very disappointed to find that not only is there a maximum download limit for the entire household of 30 downloads and worst of all it seems like every time you leave the app screen it pauses your downloads. Perhaps it’s just me but even when I leave the app open in the background while I text or check email I go back to the app screen to find everything was paused while I multitasked. The 30 downloads per household maximum, if you are using all 5 profiles, really limits your ability to download much depending on what the other users download for themselves and frankly if the app can’t/won’t download your selections if you leave it open in the background so you can multitask it will take so long for people like myself to download our selections it becomes counterproductive and makes it far quicker and more efficient to simply buy the series you’re interested. I sincerely hope the app improves as time goes on, as I recognize that it is new, because I love the idea but hate the poor execution..Version: 50.0.1
Yet another disappointed app userI am absolutely baffled at how terrible the HBO app behaves. Nearly every day, while trying to watch any show from one episode to the next, the app glitches and kicks an error message that the title cannot be played. Trying to cast to a smart TV is just as cumbersome. In order to watch multiple episodes I have to kill the app at the end of the episode and restart to watch the next. However, the app does not reload where I left off, it restarts the previous episode. Not to mention the app does not seem to save watched status across devices- I can watch episodes on my iPad and try to watch them later on my computer; pulling up the website on the computer also doesn’t recognize where I left off in an episode or movie. I have read several negative comments about attempting to scroll forward within the episode, and I can attest it does not work. While I can simply tap the screen along the timeline to select where I’d like the episode to resume... well, it isn’t helpful. Because I still have to kill the app and reload it to go to the next episode. The transition from HBOGo to HBOMax should have been seamless and user-friendly. For some reason they haven’t been able to correct the blunder with any subsequent update to the app..Version: 50.25.0
App Failure on Smart TVWhenever I boot up the app not only am I confronted with a laggy interface but a incompetent system for which to look up episodes of a show Im watching. To put it in perspective, I fell asleep watching jujutsu kaisen and ended on episode 5 but the show kept going until episode 8. Not a problem right? I can just click on the recently watched and look up the episode I was last on. But no, not only does the app keep playing episode 8 but in order to go look up the episode list I have to click play and then the back button. Why can’t the clicking on recently watched just take me to the show menu. Thats a nitpick I know but when I am at the show’s episode list th app immediately crashes and takes me back to the roku menu thus having to restart the process all over again laggy interface and all. My problem is that not only is the interface a bit tedious but now it seems to be just plain broken. Giving the app a 1 star until the crashes and lag are fixed. The other issue is just feedback. Funimation has the same terrible system for looking up shows last watched and its very annoying too. Just a comparison. Hope you listen to the fans here hbo because your catalog is great but your now becoming a meme for terrible app interface..Version: 50.30.1
Amazing shows and content-But needs fixesThe show catalogue is one of her greatest I have seen in almost every streaming service out there. There are great shows to binge and great shows to watch slowly. Now the issues. This app has plenty. It is very buggy. I have watched on multiple different devices and the same bugs persist. Every once and a while you will get an error message or a poor connection prompt. It’s annoying but an easy fix, I just restart the page or relaunch the app. The biggest problem I have that I desperately hope gets fixed is the fast forwarding and rewinding function. Even the little 15 second rewinds are a pain to deal with. To rewind a minute took me two and a half minutes. I would press the rewind 15 seconds button and it would buffer and take me back 15 seconds then almost immediately return me to the time I rewinded from. I’d press it again and the error still persisted. I’d have to wait about 30 seconds between each time I pressed it to press it again which makes it impossible to go back and see something you missed. Please if some executive hears this, just fix this and your app will be amazing..Version: 50.30.1
Buggy And Laggy.It’s really really slow and it drained my battery from 96% to 10% on an iPhone 12 Mini while watching Batman VS Superman on Wifi. I only made it to the half way mark through the movie before it reached 10%. Something is wrong. I would tap the screen and it would take 10 seconds before the menu even appeared to hit pause or rewind. If I hit pause, it would take another 10 seconds to pause. If I hit rewind, it’d take 10 seconds to respond for it to even rewind a bit. There is some kind of bug in the latest update. This is a brand new latest model iPhone 12… what’s going on? Significant power drain and major lagginess. Before this problem, the menus are really slow to load too. I’m paying quite a lot for a service that takes forever to load and has these bugs. Please optimize your app. And no, it’s not my wifi connection speed… I have 300+ megabyte per second download speed. Please optimize your app HBO. Please fix and update your app. I’ll update my rating when these basic features are restored. I’m paying way too much for a really laggy and buggy app. Thanks in advance for fixing this app. Please fix it quickly.Version: 50.25.3
Worst streaming app I’ve seenFor starters there’s no way to switch episodes without leaving your current episode, searching for the show, and then scrolling down to the episode you want. This is obviously a huge pain to do if you’re streaming it to your tv when you might not even be using your phone. Your other option is to fast forward through the episode until you reach the end, which you also have to unlock your phone to do (unless you want to use the 15 second buttons). The other option isn’t much better as you have to manually drag along the fast forward button to the end multiple times while waiting for it to catch up. On top of that, it is extremely unreliable as far as connecting to my tv goes. More than half of the time I try to watch a show I’m greeted with a “we’re having trouble playing this right now, please try again later” which is only resolved after restarting the app and reconnecting my phone multiple times with no clear indicator of what exactly causes it or what fixes it. Unfortunately I’m forced to use this app because of its exclusives but if I wasn’t I would uninstall it in a heartbeat and never look back..Version: 50.30.0
Much better! ..... Still no Roku language optionUpdate: Much better interface. On my phone and tablet it gives me the option to choose finally a different language. The new movies and shows recently released in the past few months made me resubscribe to HBO Max. Only thing that is a hassle and ONLY way I can view the majority of shows and movies in Spanish. Is by Airplay, and sending it to my Roku connected to my tv. Wish HBO Max could finally update their app on Roku and give me an option to do it in screen on the HBO Max app. Plus the ability to share a link to a movies or shows that you want to recommend to someone to check out would be awesome as well! Old: I have to say they have improved the app gradually. Which is nice. Now I can watch “The wire” with family and it has Spanish audio and subtitles which is a huge plus. I think more of the Latino/ Hispanic crowd will be happy now having that option on some series/movies..Version: 50.20.0
Great Service, Terrible AppHBO Max is a very good streaming service with a great array of options to watch. The app on iPhone, however, is absolutely terrible. Randomly glitches out in the middle of movies at the worst times, like action-packed endings of Harry Potter movies or in the middle of a Matrix-esque scene in Tenet. Sometimes when I watch the Harry Potter movies, they even start with the audio description mode as default, even though the audio says that it’s the original English audio. Watching TV shows is even worse. The episode select screen can only be reached by selecting the title of the show once and then clicking on it again from the first page it takes you too. All the buttons on the app’s interface are extremely laggy. Additionally, if you don’t fast forward or rewind in 15 second increments, you have no ability to do either of those. The slider can barely be touched and you’re finger slides off of it almost instantly. If you fast forward more than 3 minutes, the video keeps fast forwarding through the rest of the episode, and it doesn’t allow you to pause it, stop it, or even exit the window. It just freezes. Great service but the app is unenjoyable at best and downright awful at the worst..Version: 50.30.1
Cancelling Service Until Bugs Are Fixed*Update* I was contacted by an HBO+ app developer to provide information regarding which streaming device I am using. However, the links I was given to provide a response direct me to inactive webpages…..so….I guess I will respond here. I’m using Roku and have confirmed that I am using the most current version. Despite current update, issues described below have not resolved. The plus is that the content is pretty decent with new items being added weekly. The downside is that the app is so buggy you can’t stream anything! Slow to start, significant delays when navigating the Home Screen, slow to load lists…this app is beyond frustrating! Don’t even try to toggle between the different app features or fast forward/rewind a show or movie (if you’re lucky enough to get one to actually load). The app frequently crashes when trying to search or stream any content. I’ve been trying to stream content for several days now and the app crashes before the movie loads EVERY TIME!! I get so fed up that I end up moving on to a different streaming service. HBO announced an update 6 days ago that was supposed to resolve these issues but I have the most current version downloaded and still dealing with the same glitches. This app is an embarrassment to HBO and their app developers. There is no point in paying for a service I can’t use. Until I’m convinced the bugs are fixed, I’m cancelling my subscription..Version: 50.45.0
Greta content, horrible appThe content on HBO is great! It’s just so unfortunate that it’s app is one of the most infuriating things I’ve had to deal with. Especially when it comes to basic functionality! If you try to watch something on the app you are basically only able to play and pause. If you try to forward or rewind, even by clicking the button once, the app is like “oh you want to rewind all the way to the beginning of the movie” or “oh you want to fast forward all the way to the end of the movie.” This wasn’t an issue like a month ago but what ever update they did completely trashed the app and has made the viewing experience on it just about impossible to deal with. If they were going to ruin the functionality of using a remote for their app the least they can do is add a fast forward and rewind button next to the play button in the app so you can just click that instead of using the remote. Like HBO why would you ruin your own app? I really hope you guys add an update soon to fix this issue because based on a quick search I am not the only person having this issue and is extremely frustrated about it..Version: 50.30.0
Full screenYou say you take away full screen to get a more consistent viewing experience across devices. Why does full screen make the experience not consistent. This is pretty much the one feature that most of your viewers/subscribers are asking for. Who also pay money. And you just say the same response to everyone. Explain why. I pay for HBO and I don’t use this app anymore because full screen is gone. If you really cared about the people who pay money for this, you would give a better or explain the reason why it doesn’t work instead of some generic answer. Seriously we pay for HBO. At least have the respect to the people who pay money to answer their question without a generic answer. And I don’t know maybe explain if you’re working on bringing it back. Or why you won’t. It was awesome when we had it before. Look at your review (Full Screen) over and over. And that’s the best you can say. I’m at the point where I’m going to cancel HBO because this stupid app or the people who work on it can’t be upfront and open. We had it before. I’ve used this app since it was HBO GO and it worked that entire time..Version: 50.16.0
Great with a few problems...First off I love the selection, I can finally watch all of New Who in order, I've been able to rewatch a lot of my favorite shows and movies. (Except for GoT I'm never watching that 😂) Overall selection wise the app is amazing on both my phone and TV. However there are few issues I have with the app too the biggest being the UI, I find it difficult to rewind and start over an episode or movie. So my suggestion would be to rework the UI both for the main menu and when you're currently watching an episode. Other than that Max is my favorite platform due to the great selection of shows and movies that I like as well as movies I've never seen, I feel like I could watch two new movies a day and never run out of stuff to watch. Overall I give it a 9.5/10 the only downside is the UI, if it gets changed it will have a perfect score ok n my books..Version: 50.15.1
HORRIBLECanceled my entire family subscription to HBO, and cancelling my plan for my business as well. The app is horrible and unusable every time I use it at home. Then at my business, it never works either. It’s a complete waste of time and money still after all this time. HBO Should have been ahead of the game. Instead they’re behind and have made an app that charges you, but is unusable. Anyone paying for this subscription is a fool. Edit - to the developers response, your full of it. I’ve contacted your support on NUMEROUS occasions, as have my office staff for our business account. You offer NO assistance but just excuses for your app never working properly. Every other streaming service has it together. I Expected much more from HBO as I’ve been a subscriber since The 90’s when it was on cable. You guys are constantly dropping the ball evident by the many negative reviews in every App Store, as well as all over the internet. You have yet to listen to any customer and fix your app! So please stop with the PR response acting as if customers who reach out will be listened to. You’re losing customers daily. Get it together, or become the next Blockbuster..Version: 50.41.0
Service is awesome but app is BADIf this were an overall rating of just HBO Max, my stars would be different. The movie and show selection is fantastic, and with any other means to view, it works totally fine. This review is for the IOS Application which needs a HUGE upgrade. I’m unable to do very basic functions in the app that, this late in the game, shouldn’t be an issue. When I try to rewind an episode or movie, it only allows me to click and drag small chunks at a time. Even then, sometimes the control gets frozen and it just rewinds all the way through without allowing me to even exit the content. I have to force a shutdown of the app and try again. Any time I have to rewind, I question whether it’s worth the hassle and prefer to lose the scene or whatever I was hoping to watch. I also can’t even select “Next Episode” without it all freezing as well. It’s very buggy and the amount of forced shut downs of the app is pretty ridiculous. HBO is one of the original programming beats of the entertainment world, and with how established it is, it shouldn’t have such fundamental issues with its mobile streaming app. Do better, guys! You can do it! Thank you!.Version: 50.25.0
Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!Version: 50.50.2