DoorDash - Food Delivery App DownloadDoorDash, Inc.

DoorDash - Food Delivery App Download

Delivery anywhere you are. DoorDash offers the greatest selection of your favorite local and national restaurants -- more than 310,000 menus across 4,000+ cities in the U.S.,Canada and Australia. Spend more time doing the things you love -- we'll take care of the rest.

Choose from a huge variety of cuisines, from your local sushi spot to the comfort food you crave. Get your favorite meals faster with quick and easy ordering.

DashPass offers lower service fees and $0 delivery fees, with thousands of local restaurants recently added.

Deliveries are now left at your door by default and you have the choice to select “Hand it to me” if you prefer. If a no-contact delivery is requested, the Dasher will know you want them to leave your food in a safe place and alert you when it’s ready for pickup.

Advance ordering allows you to get your food when it's most convenient for you.

See when your order will arrive. From food quality to prep-times to traffic to weather, we've factored in all the elements that come between you and your food.

Order as little or as much as you want.

Conveniently pay via Apple Pay or credit card.

DoorDash is a technology company that connects people with the best in their cities. We do this by empowering local businesses and in turn, generate new ways for people to earn, work and live. We started this by facilitating door-to-door delivery, but we see this as just the beginning of connecting people with possibility -- easy evenings, happier days, bigger savings accounts, wider nets and stronger communities.

Growing every day and currently serving over 4,000 cities across the United States, Puerto Rico, Canada, and Australia.

Visit to learn more.

DoorDash - Food Delivery App User Reviews & Comments

Super pricey and a lot of issuesTheir fees have increased so much it’s not worth it. Tried to order food from a restaurant and had the dasher call me to tell me the restaurant was no longer in business! The dasher was sent to an abandoned location! A good company would know that before allowing customers to order and sending their driver there. I used this service a lot while I couldn’t walk or drive (after surgery) and now that I can I’d rather save money and pick it up myself. So many times I’ve ordered and a meal is missing or wrong because it’s not checked before delivery. Trying to get refunded is difficult, usually they would credit the account instead of my credit card so I’m forced to order again to get my money in some form. Trying to place a complaint when something goes wrong is next to impossible. Also they would advertise a restaurant with no delivery fees and when you’d try to order it would always apply the delivery fee. The convenience of Door Dash is nice in theory but you pay two to three times as much as when you get it yourself. I’d love to help the dashers out with making money but I just can’t support this company with their ridiculous fees and what feels like hidden tactics..Version: 3.1.72

Assignment of DashersI’m not sure how this works, but I’ve faced this issue innumerable times. So my user journey is - I check out the food/restaurant on doordash -> order food from the resto -> order is placed -> money deducted (all good till here) -> I see an ETA -> And now a dasher is assigned (which I see) -> So the dasher makes it a point to not pay heed to the ETA and bring food anytime after that. I am a human and I crave food when hungry. And that is why app like Doordash exist because of the craving and the ease to answer my craving. And when that is not satisfied, trouble begins and I write a review. So my problem is 1.) How come dashers change mid-way : is it like they bring food and in mid-way ‘Tony (namesake, the dasher who was assigned)’ met ‘Frank(new dasher)’ and they exchanged my food mid way and now Frank comes. 2.) Many times I receive my food cold. Why? If the taxes are not sufficient increase them but bring my food ‘hot’. Please. 3.) The dashers are always assigned to multiple pick-ups and no wonder food turns up cold - kindly make an algorithm so that a dasher pertains to not more than ‘3’ orders else the customer has to eat stone-cold food. 4.) Tips - I earlier used to give them, but once I started receiving stone cold food I stopped and I am afraid what else can I do. I want convenience and thanks to you I am getting that but not at the cost of delayed and cold food. Apologies but I should have voiced this out earlier..Version: 4.9.0

2 days for no reply from customer serviceI got an automated message when I order from Jack-in-the-Box three minutes after I got the email telling me that there was free delivery if you were one of the first 1500 people. Why on earth did they send out that email if the store couldn’t handle the volume. Bait and switch. They also send me an email saying that I got a free delivery which did not apply to my account and a zero dollar credit which is an insult to of a macro that tells me I’m getting zero dollars. Horrible horrible horrible customer service. Any company not willing to have decent customer service doesn’t care about its customers. I’m switching back to any other delivery service or getting my own food. They have been a pain whatever we’ve had issues at work when we’ve used it I should’ve known better. Also: I got a call finally from door dash where I had 2 people explain to me my card was refunded from the initial order. I am not against outsourcing for basic customer service. However it was obvious that both agents did not understand what the problem was and this is why outsourced customer service is frustrating because of the cultural divides. Neither one of them understood the email I was sent in a meaningful way nor why I was frustrated with the experience of getting an email that said I have a zero dollar credit being added to my account. Wow. All I can say was that call has ended my relationship with DoorDash..Version: 3.0.53

What a horrible company and appJust minutes ago, my order was canceled for no apparent reason and yet I was charged for the order and now have to wait days for charges to be refunded. ( STOP CHARGING PEOPLE BEFORE THEY EVER GET THEIR FOOD!!!) A week or two ago I also placed an order. It said it would arrive in about 40 minutes yet an hour later it still said preparing order and arriving in 1-1 minutes. I called the restaurant and was informed that my order has been ready for some time yet no one has come to pick it up. When I tried to cancel the order, the app crashed and would not reopen. When I called customer service to get my refund since I was once again charged for food I never received. The automated message said they are aware of problems with the app and currently working to fix them. I didn’t get to talk to anyone. Hours later a dasher arrived with my food that had surely been sitting out or under a heat lamp. I told him that I didn’t want the food that I ordered hours ago as I had already eaten and by now it was surely cold, flavorless, and disgusting. I also was a dasher for a short time and when it came time for me to be paid, the company did not pay me, I spent dozens of hours talking to doordash and my bank, both assuring me that the other was the problem. This was never fixed and I was never paid for the work I did there. This company is criminal and a scam. DO NOT ORDER FROM THEM OR BECOME A DASHER!!! I will never order food with them again..Version: 4.0.0

Doordash issuesI finally was happy that doordash delivered to my home because it makes it so easy when your busy working. I got the doordash pass since I used it all the time. The past month it hasnt had any deliveries to my home which is weird since I used it a few times aweek. I had spoken to tech support and followed instructions but it wouldnt let me order still. I deleted the app, cleared everything, restarted my phone, etc. Over and over again. Called in for help multiple times and promised it would be fixed. Each person was useless because the only info they could give me was the same but no one actually tried to help. Also, had 2 people end conversation with me and i had to speak to someone else. Then, promised they would bring it to the higher up and someone would call me or touch bases but no one did. Called back to touch bases and was told dont worry in 2 days we would have a resolution. Which by this point its been a month. Still no help and no response. Its really disappointing when you have spent so much money with a company and you make sure you tip everyone. But when it comes to you getting help or good customer service, they are highly lacking. My app currently is still not working for my hone location and will have to close my account due to no help. They should have way better customer service and people you can properly communicate with. Francis with doordash hasn’t responded or resolved the issue..Version: 4.5.0

I’m furious.Hey, DoorDash, you guys should honestly be ashamed of how you handled a situation with a driver and our delivery tonight. Upon getting our food delivered, the driver had marked our food as “delivered” with a picture of a building that’s on the opposite side of our development. Not only that, but when we called the driver to ask where our food was, he replied with “I delivered it,” to which we told him, “We don’t have our food, so where is it?” He started to get a little bit of attitude and told us “I delivered it,” and then he hung up on us. To our shock, the DoorDash delivery driver had thrown our food INTO THE BUSHES by the other building across our development because he couldn’t find our building. He stated that he had called, yet no phone calls or texts from him to ask where our unit was. Not only that, but the picture he took was only of the building number.... NOT the food in the bushes. Now DoorDash “investigating” the situation, however, we still haven’t received any resolutions and are only being offered a $5 credit for the fact that we had our food THROWN INTO BUSHES and had to go on a scavenger hunt to find it. Reconsider some of your drivers, DoorDash. Some people should not deliver food if they cannot deliver it properly or contact at all. I can’t believe I actually had to retrieve the food I ordered from a BUSH down the road tonight because of incompetence. A $5 credit is not the way to fix that. I NEVER complain, and right now, I’m furious..Version: 4.7.0

Worst delivery and customer service ever!!Do not use!!I have been a frequent door dash user and over the last month there customer service and service has been an absolute nightmare! The last 6 orders I've had with them have all been missing main entrees, sides and orders as well as items being made incorrectly even though I specify exactly what I ordered which I understand it's food service but when you haven't ate dinner an you order food you expect to receive the food you ordered and if you do not then I expect either for the order be corrected or a refund but after calling this last time because my order was missing 5things and the rest was made wrong. This order was 40 bucks for taco bell and when I got in touch with customers service they were rude and said that I have reached my limit on refunds. Which makes no since I didnt have to have a refund I just wanted what I paid for and if that's not possible then I wanted a refund for it and they stated they couldn't do wither and that there was no supervisor and no help at all. Deanna was the customer supports name and she was horrible. I refuse to pay for something I did not receive!! That's theft basically this is ridiculous an I will never us this service again!!.Version: 4.25.0

Doordash even stole Keys. Doordash doesn’t hold their Enployees AccountableAlthough I made a huge unfortunate mistake of leaving my keys in the door after getting home from work, tired, with handful of things, my doordasher violated me. The doordasher stole my keys!!!!!! As soon as he arrived we heard him remove the keys from the door, knock, then run. After opening our door we found our food sitting on our mat, as we had prompted for no contact. When realizing he took our keys we submitting a complaint to doordash as well as submitting a police report. The detective assigned to the case contacted doordash hoping to communicate with the dasher, however doordash will not release his information. Understandably, I get wanting to protect the employee, but I don’t understand not diligently working to make sure the issue at hand is resolved nor happens again. If they have not fired that dasher, they inevitably have a thieving employee ready to prey on the next customer. ADDITIONALLY, we learned that doordash is too unreliable when two days later we received the complete wrong order, we tried to immediately contact the dasher to inform her we had the wrong order and she was potentially delivering another wrong order, but doordash had blocked the number already. Although we received credit for the inconvenience we have learned that trusting doordash is far too much of a stretch for us..Version: 3.1.94

They get food delivery right!After sending turn by turn directions to Uber Eats drivers only to have my food 1) Delivered to an entirely different complex 2) Dropped off on the patio at the office of my complex (which is 2 blocks away) at night, and 3) supposedly delivered to me even though the driver never even came into my complex per the Uber tracking - I still decided to give Uber one more chance. I’d used them 6 or 7 times a week for almost a year to travel with almost no problems, so I had hope. Lol, sadly, that was destroyed by attempt number 4 when the driver sent me a picture of my food sitting outside “someone’s” door somewhere- just not my door. Maybe if they had looked at the number on the door they took the picture of & then the number on the, again, TURN by TURN directions to my doorstep, they would have realized they were 2 different numbers? I gave up. Next time, I followed my son’s advice & ordered thru DoorDash. They read directions. They delivered my food. To me. Fast. With no complications. They did the same thing the 2nd time & the 3rd. They did the same to my office. Use DoorDash if you’re hungry. Use DoorDash if you would like to have your food delivered to YOU instead of random strangers. Thank you for reading. Yes, I do have strongly held opinions about DoorDash and way too much time on my hands. May it help you avoid my mistakes! :).Version: 4.29.0

Poor customer service and app security.Account was hacked due to poor security on their side. When I was notified by DoorDash I confirmed that I had not changed my email address however it took them 48 hours to respond. When they did they wanted to know if I maybe had a different email address that I had forgotten about. I’d already confirmed that I did not change the email. I did not receive a response so I called them and explained the situation over the phone. After once again confirming that I have not changed the email I received a 3rd email saying that congratulations my phone number was correct on the account and that it matched both my real email him the fake email. How this is a good thing I do not know? I then called a second time to figure out what was going on and every time I called I have to re-explain what the problem is from jump. After explaining it again twice tonight, they can’t seem to understand that the fake email is fake and the real email is the one i keep confirming. Ended up having to do a chargeback on my credit card and get a new credit card and all new information from American Express. Not once did doorDash ever offer to compensate or to refund or to do anything other than “escalate” the call. However when they did that I never received a response from a supervisor or the next level. Ended up having to close the account due to the incompetence and poor security of this app. If I could give it s negative number I would..Version: 3.0.82

Bad deliverer ruined this for meOrdered my food. Said it would take 45-55 min roughly. Watched on the app as it said that the driver was picking up my order. This lasted 30-45 minutes. The longest delivery time, which changed frequently, had it at 72 minutes, (this was about 30 minutes into my original order) Then it changed to the driver is on the way with the delivery and it was another 35 minutes away. About 10 minutes after that, I get a phone call from the driver. She didn’t speak English very well and I could barely understand. She kept asking for the address. I’m at school. I don’t know the address but kept telling her the name of it. I finally understood that she wanted the address of the restaurant (Buffalo Wild wings) and understood that she hadn’t even picked up my food yet. This was over an hour after I had ordered my food. At this point I got frustrated and just hung up. I felt bad for her but I shouldn’t have to tell the driver the address to the restaurant. By the time she would’ve got there and delivered my food, I would’ve gone home from school. Customer support is non existent it seems, as the help section is only a bunch of FAQS and there seems to be no actual customer support. I won’t be using this again. Edit: sent them an email stating the issues within an hour of interacting with the driver and got an immediate reply stating that since they hadn’t heard from me in 3 days they considered my case closed. This is beyond terrible service..Version: 3.1.54

Great concept, horrible executionDoordash support is horrible!!! If there is an issue with your food there is no way to get it fixed, so if you have no transportation or any other food available your out of luck. There is no way to provide feedback on restaurants or drivers to hold them accountable. For example, I had an order canceled 30 min after I placed it even though it said it would be arriving within 12-18 minutes, I had gotten home late from work so ordered that way so I could take care of things at the house, eat and go to bed, instead I’m up an hour and a half later due to no notification. I should be able to put a review on that restaurant so that others are aware of their unreliability. Another restaurant never reads special instructions, so first off, I get food I won’t eat and will only get a partial refund, um, no, I should get a full refund for the cost of the food at least. I should also be able to put a review on that restaurant so customers know they have to call the restaurant if they have special instructions and want them followed. Not to mention the driver that drove up in my YARD instead of my driveway! I mean, come on!!! The only thing you can put is driver is unprofessional ... seriously? It’s absolutely ridiculous and completely frustrating, need to be able to leave restaurant reviews and doordash needs to have some accountability for poor performance for the restaurants and drivers..Version: 3.1.86

Worst date night ever thanks to this appDecided to have a cozy night in with my husband. We thought we would try this app for a change and order in some local Thai. The initial email upon ordering was 52 minutes. At first I thought the app was quite cool how it had a timeline and capability to contact the delivery person. After about an hour of the app saying the driver was at the restaurant, I tried contacting him and the number didn’t work. The app kept extending the amount of time it was taking to get to my house. Mind you, the restaurant was only about 10 minutes from our house. Finally I tried calling the restaurant but it was closed at this point. So I used the app to contact customer support. They said they would cancel the order and refund the cost. They blamed the driver for being unprofessional. After a few minutes my credit card was charged a second time for the same amount instead of getting a refund. I was unable to contact customer support on the app anymore because there was no order history. So I had to search a phone number to contact them to resolve my credit card issue. They said the only resolution was to send them a screen shot of my credit card statement before I could be refunded the double charge. So I am starving, date night ruined, charged $49 twice for no food. Don’t use this app. Next time I will hold off on drinking a glass of wine and drive to the Thai place myself. Worst experience with an app EVER..Version: 3.0.91

Horrible feedback. Unprofessional drivers and supportMy experience through this app has been disastrous. I have two young children and only one vehicle that my wife takes to work each day. Unfortunately the one or two times I order through this app I have received the worse service I have ever received anywhere. Both times my driver accepted the order that I had placed which therefore gave permission to the restaurant to cook my food. Both times my driver decided to not leave there current location for over an hour each time. If I had accepted the food it would have been cooked two hours before I would have received it. Another driver threatened to spit in my food when I asked how long it would take after waiting an hour. (Wait time stated 20-30 mins) and seeing that this person had not even left there house to get my food until after an hour after it was made. Now I have to deal with this person having my address. After all the wasted time and all the grievance customer support can’t even offer free delivery for my troubles. They say your money will be back in my account in three to five days. My claim with a disgruntled driver was closed without any feedback. Money hungry company who does not care for there customers..Version: 3.1.25

Wow! Horrible auto-response ...I have been using Door Dash from day one. I preferred Door Dash to Uber Eats, but there are constant issues of items missing, drivers leaving my order at other doors, drivers taking hours to deliver and if you order drinks forget about it. I continued to patronize Door Dash regardless of the constant mishaps because at least their customer service reps are extremely polite and helpful. However, I recently ordered a rather large order ($70 as usual) band it was frustrating to receive the order again with no drinks. But when I went to report the missing item I received a most disappointing auto response that stated “Thank you for bringing this to our attention. Unfortunately, we are unable to provide compensation on this order due to your account history.” So I guess if you continue to use Door Dash services and pay them for it although they continue to forget your items you paid for eventually you will reach a moment when Door Dash will be okay with taking your money and not delivering your food... just taking your money. The rep Vincent quickly apologized and offered a refund for the missing drink, however the auto response is apparently the type of business Door Dash intends to conduct which is to take your money and provide shady service then refuse to right their mistakes unless you take time out of your day to argue with them about it. No thanks. I’ll be taking my business elsewhere..Version: 3.11.0

Awful appTo start off I have spent 250+ dollars on the app and have used it numerous times and have repeatedly had horrible drivers and customer service the delivery drivers take an absurd amount of time I ordered once and they driver sat outside the fast food place for 30 minutes and and then took 25 minutes to get to my house when it was only a 10 minute drive and every time they forget a drink or a side and I point it out to the driver and he/she never speaks fluent English and mumbles that they didn’t have it or some other nonsense and I have also had orders that look like food had been taken out of it or when I ordered a large and they bring a small instead and tell me that McDonald’s doesn’t have a large fry when they clearly do. Over all of this I let it slide until they started charging my debit card 10 dollars a month for a “dash pass” that I never consented to and I canceled it 2 times and still they charge me for it and I try to remove my card from my account but there is no where in the app that I can remove my card so they can keep charging me. I am very angry at how bad the customer/deliver service is in this company sincerely unimpressed can confidently say I will never order from door dash again.Version: 3.1.78

Could be worse, could definitely be better...I’ve ordered using DoorDash often. I like that the app is user friendly and that deliveries from lots of places are cheaper than some of the other delivery apps, which is always nice. What doesn’t make sense to me is cost of delivery in relation to where you are. I can do an order for somewhere 15-20 minutes away and it’s 1.99 or 2.99 but there are some places just a few minutes down the road that cost 5.99. That makes absolutely no sense, you think it would be cheaper closer to you and more expensive for a longer distance. Another complaint: tipping up front. I have no issue tipping for a good delivery after the fact but I can say I’m not happy when I tip four or five bucks for poor delivery service. I live in an apartment building that isn’t difficult to navigate (there are even maps on the walls inside to direct you the right way). I have simple easy instructions on how to get in, I’ve had people over who have never been over have no difficulty finding the place. Yet I’ve had door dashers who it’s taken 10-15 minutes to find my apartment so my food is cold/soggy by the time I get it. I don’t see tipping four or five bucks for that kind of service yet you are required to tip when the order is placed. Sure, I could tip cash but depending on the dasher they could see that there is no tip and do something to your food..Version: 3.1.11

Bad dasher.Husband ordered food for our kids after I got back from a 12 hour flight from Europe. Our order from Wendy’s was wrong and when asking the dasher where our chili or second salad was he merely shrugged, said this is all he was given and it was Wendy’s fault and to call door dash. When I went to Wendy’s, they blamed the dasher. Meanwhile something that was supposed to make my life simpler and cost more then it was worth wound up taking twice as long. I received no apology from the dasher or Wendy’s. I don’t think it’s inappropriate to expect the dashers to double check the food the same way I might on the way of if drive through line. This won’t make up for everything, but at a minimum it’s a dashers job to at least ensure the approximate number of items are accounted for. Two salads, two chilis, two fries and two burgers looks a lot different than one salad, two burgers and two fries. I don’t understand how this all works and it’s not my job to understand. I do, however, expect kindness and an apology when there’s an oversight that I not only have to drive out for but also pay out of pocket for - a second time. This appears to be basic customer service that’s missing. Disappointed with this dasher..Version: 3.1.52

My Second DoorDash DeliveryMy second experience with door dash. I understand this is unprecedented times so I’m trying to be lenient-but I checked the reviews and didn’t want to try this service due to other people’s experience. However my sister encouraged me to give it try but so far my experience has not been good. I’m not sure why the person ordering and the person delivering the food cannot speak and/or text each other in the app after the food is delivered. I received a text stating door dash was approaching then I receive a notification to rate the delivery. I tried to call or text using the number on the text but it didn’t work. Plus the person delivering our food left our food at a neighbors house across the street outside in the rain. My husband walked around the neighborhood checking if the food was delivered to in incorrect address as it took a while to contact someone at DoorDash. My husband eventually found the food after sitting outside in the rain for 30 minutes. Meanwhile I was trying to connect with DoorDash however communication was sporadic. I hope moving forward our experience will improve as it can be expensive eating out however also want to help local restaurants..Version: 3.1.98

It’s okayI love the variety of options on this app, but there are so many frustrating things about the app itself. I’m not going to talk about the over priced tips, or how you have to tip before you even receive your order which can’t change if you’re dasher is great or crappy. There isn’t even a comment section to give feedback on the dashers because I know a few have eaten some of my food while delivering it to me. The “your favorites” section of the app is crap because it has restaurants on there that I had once and hated. Not only is there no option to actually add a your favorite, there’s no way to remove them from the section. Every time I go to “your favorites” that place is always the first in line which is also very irritating. If a restaurant is closed on a day you look for it, it shows up as “no result” even though I can go through my previous orders and find it that way. I will say I am appreciative of how responsive the support team is if the restaurant messes up, or the driver hands off the my food to someone else. They are quick with a refund, but they don’t refund your tip even if the driver doesn’t do what he is being paid to do. I would be a much happier customer if the issues surround the “your favorites” section was fixed and the drivers could be held accountable for their mistakes..Version: 3.5.0

Good app, lousy customer serviceI recently used Door Dash to order food, and after 1 hr only received 1/2 of my order, meaning the other person I ordered food for had nothing to eat, beyond splitting my portion with her. Trying to be civil I contacted customer support to find a resolution, the service provider told me he would contact the restaurant to see what went wrong, but made no mention on how the matter would be resolved. When he called back I was informed that the restaurant would remake my lost order, but inferred I would have to pick it up as the delivery person was “unreachable “. I told the service provider that was unacceptable and asked for a full refund, to which I was told I would only be compensated for the missing items, which is not compensation, that’s more like to prevent fraud for charging someone for items not received. I then asked to speak to his manager, to which I was told there was not one on duty. So I insisted that he provide a full refund, to which he eventually agreed. Then upon receiving my notice from door dash regarding my complaint I saw that only a portion of my order had been refunded, meaning the service provider lied over the phone. I would not trust this delivery service, as it appears to be a Russian roulette if you will receive your full order, and instead of compensating for the mistake they will simply refund you the money of what you didn’t get, like they are doing you a favor for not charging you for food you didn’t get..Version: 3.1.08

App Failed & the Worst Customer Support Ever!I used the app and was able to order food when traveling. The second time when ordering at work it did not process so I tried to submit again and it told me my account was deactivated. I reached out to support to find out what happened as my credit card is in good standing. Support sent me an email saying they would look into it. A week later I followed up to see if there was any resolution which they replied back with a link to their legal terms page and said I had violated their terms. THAT WAS IT. That was their customer service response to their app failing during normal use. I even checked with my credit card company which told me they had not denied any transactions from DoorDash and my card was still active and valid. I also tried to place an order using a different email address to see if I could still order and it came back as account deactivated most likely since I used the same credit card. So that was my experience with the worst customer service and app fail. Their app failed and their response was THAT I VIOLATED their terms during normal use of placing a lunch order. I find it so funny. They could’ve replied with a different response to discover what error may be happening with their service and chose to place the blame on me. Good luck with anyone choosing to use this company. I wish DoorDash the best and hope they will do better in the future with their service and how they decide to treat their customers..Version: 3.1.31

I used to love this app untilI used to be a big fan of this app! It was great and convenient, but last night I made an order from captain D’s, it was a normal order for three people so not a whole lot of food, well we had been waiting about 20 minutes which was normal, it was 7:45 around that time and around 7:55 I get a text saying “your DoorDash order has been canceled because the restaurant is now closed” I was upset because I’d already been waiting 20-30 minutes! So I called captain D’s and asked their hours, it was a Saturday night, surely they stay open last 8:00pm, they confirmed they were open until 11:00 pm!!!! The only thing I can imagine is the door dasher got tired of waiting and clicked the button saying the store was closed! This is extremely unprofessional and uncalled for! So we went down to captain D’s and ordered through the drive through, when we looked at the menu we saw that in fact door dash was raising all of the prices by about $3 each plate! Plus taxes and fees, plus a delivery fee, plus a tip! When I ordered from door dash my total was $45 and some change, when I ordered the exact same food from the drive through it was $27 and some change! That is almost twice as much!!! I am just finished with door dash all together after this instance. like I said before, I liked them to begin with but this whole situation made me never want to order again! Will be deleting the app!.Version: 3.1.39

Would have been 5 stars but......So I love this app has great prices, promos, and a wider variety of restaurants than other delivery apps BUT TODAY WAS LIKE PULLING TEETH TRYING TO PLACE MY ORDER. I’ve used this app for more than a month had small problems here or there but nothing major until I was blocked from submitting orders for no reason at all I called my bank to make sure the card info was valid and they said the reason for the decline was a mismatch billing address so I called DoorDash to verify all the information and the lady starts to tell me that I haven’t used it in a while so that was why but I explained that I used it yesterday and she says well there is no block on our end it’s your banks fault so more or less I was politely told “Oh well” I played around with the app and discovered that I could use my Apple Pay to submit the order so I did but what makes no sense is that the same card on my Apple Pay is the same card I was attempting to use in the first place but I’ve never had to use Apple Pay in the past so the whole situation was just annoying and I’m starving in the process so I’m just disappointed that there is no rhyme or reason to what happened to me. She said she would escalate the case but there is no est. resolution time......go figure.Version: 3.1.26

Recent update made it impossible to order anything from home anymoreI've been using door dash with dash pass for a few months, ordering for and with my girlfriend and family, occasionally with them paying. I support the drivers a lot as well, and I would order every day, giving generous tips and additional cash if I had it. But they just added another two factor authorization that doesn't work properly at all, and it ended in me wasting money on dash pass, on my account and my mom's account for literally no reason, and I guarantee it's causing a lot of dashers to lose money. So I called technical support and they sent me a troubleshooting list to start off with, and I followed it step by step, removing the cards, authorizing them one at a time, everything they said to do. Needless to say, their first branch of customer service was nothing short of a heaving pile of garbage. They said to wait snd try again later, so then comes the next day. I tried ordering food, with two cards with the same general info, and SHABAM, nothing happens. Well, not nothing, it repeatedly asks me to "rescan your card" even though it's been done and verified like 12 times and the useless payment from the dash pass on both accounts went through, but not the actual orders? The cards are obviously accepted and they work, so I called them again. They sent me to a slightly higher up in the branch, and she said, she can't do anything about it. So cool, you guy's lost literally 6 customers in one go 👍🏻.Version: 4.11.0

Incorrect Order Functionality Should Be ADDEDI placed an order through DoorDash and it turns out another person placed an order with the same name as me. It has been two hours trying to correct the issue at hand. I decided to just go and pick up our correct order myself. The restaurant that we ordered from has been very accommodating and helpful. However, the DoorDasher themselves need to be more aware of which orders they are picking up and dropping off. Which leads to my next point, DoorDash should have an option through the App after the order has been dropped off “Did you receive your order?” Followed by this question “Did you receive the correct order?” With a YES or NO option. If “No” was selected, there should be an option to put in the Order Number you’ve either received OR what was incorrect with your order along with inputting your order number, from there it should automatically go back to the restaurant with another DoorDasher in route to pick up the correct order and drop off. DoorDash has been great to use, I use it very often, but unfortunately this isn’t the first time that this has happened and revived the incorrect order or something wrong about the order. From a customer standpoint I think adding in the Functionality mentioned above would be a great improvement to the App as well as provide better customer service as opposed to creating a hassle trying to get your order..Version: 4.4.0

Not worth the aggravationFirst time using this service was great, so I was happy to use again tonight. Sooo aggravated bc I had confirmed the driver had picked up the food I ordered for family dinner. Driver never delivered. An hour and a half ordeal when we expected the delivery to take 30-40 min. The app confirmed the food was picked up, but then no further progress seen on app to track driver. I thought maybe the app wasn’t working, and I also thought ok, give it a little extra time for driver to arrive. Then I texted her, no response. Called her twice, straight to voicemail. Gradual realization that our food was never coming & having to figure out a plan B for dinner for my family at 9 pm on a Sunday. Frustrating- and I had put down a 25% tip in advance😡😡 I cant believe the driver ghosted with our dinner in hand. Further BS with the time it then took to cancel the order- online chat help informed me I was number 65 on their list to help, so sat here staring at my phone until finally my turn- online help requiring me texting back and forth what the issue was, and after that someone finally called me. The person I spoke to was polite but sounded like she was reading off a script as fast as she could to tell me they could credit my account for a future order or refund my $, which willl take 7–10 days to process. Seems like when this service does work, it’s a great convenience. But definitely not worth playing the odds to see if I your driver is trustworthy or a thief..Version: 3.1.24

Love The Service, Hate The AppWhen I first downloaded DoorDash it was an amazing experience. Well developed app that worked quickly and was easy to navigate, the service was incredible, overwhelmingly positive. Then they decided to update the app. This, is where they made the biggest mistake. The app wouldn’t update times of stores opening and closing properly, wouldn’t process orders, took forever to load, a hot mess. They updated it a few times more, still wasn’t better. Then an update FINALLY came along that would let me actually log into my account (yes. I tried resetting my password even though it was right. 3 times.) and place an order. This was the previous update to the one they just released this month or so. Unfortunately once again, total garbage software !!!! Wouldn’t process Apple Pay or certain stores, won’t let me cancel an order, never updating to the map with the ETA.. and the thing is is that, the service is unwaveringly great! The people they hire aren’t sketchy, they’re very reliable and will call you up if there’s an issue, and are very very kind and efficient. When the app doesn’t work it ruins the whole experience on the ordering and interacting with the store end. The app was fine to begin with !!! Stop changing it !!!! Update it to where everything is running smoothly then just leave it alone !!!! 9/6/18.Version: 3.0.89

Worst delivery service everI will never ever use door dash ever again. Door dash has the worst customer service / delivery service of any company I have ever seen. It’s truly mind blowing to me how this company is even still in business. I tried to use door dash maybe 2 years ago and the food arrived 2 hours late,freezing and the delivery driver refused to leave their car so I had to leave my apartment and go down to their car which the whole car was filled with smoke and my bags reeked of marijuana. 2nd time trying to give them a second chance I ordered again through them and almost same situation food hours late and food cold + a rude driver. Last night , I ordered through a website not realizing the website was using door dash and immediately wanted to cancel but since it had been years and they’re somehow still in business tried to give another shot. I had FOUR different drivers asking if I got my food and stating they were at the store and would be to me shortly. I also called back 3 times + an additional time to the actual restaurant and the delivery drivers kept all stating I would get it shortly never informed me I wasn’t going to be getting it so waited almost 3 hours before I finally just went our and got my own food. Also when I called the restaurant they said a driver from door dash picked it up already but just never brought it to me and never had any communication with me???? This company is an absolute joke and waste of time..Version: 4.26.0

THE WORST DELIVERY SERVICE!!I am surprised this company is still in business! I have only ordered from them twice.. First time was a year ago and my entire order was wrong. I did not receive any of the food I ordered. The only way to contact them was email so I was never fully refunded because you can't get in touch with anyone.. My order was $40 and they would only refund me $14! Then tonight was my second order. I figured it's been a year maybe they worked out the stupid issues they have. NOPE!! Tonight my food just never came! I went to the chat box in the app and I was in line behind over 2000 other people! Since I never received a refund on my first order I was going to wait to chat with someone. That never happened! Over 3 hours waiting.. I got down to # 124 in line.. and the chat just closes and my order in the app disappears. So I go and check my email and see that they have sent me a message 2 hours after my order should have arrived.. saying that my order has been canceled and I would be refunded in 3-5 days.. No reason as to what the heck happened or even a simple apology. At least I am getting a refund this time. I'll believe that when I see it! Doordash you are the worst!! Also I am a restaurant GM and you have contacted me before to use your service. After giving you two chances it is clear you do not care at all about the customer. My restaurants will never work with you and I will be sure to tell everyone I know that they should use anything but Doordash..Version: 3.0.37

Ordered a few times...they disabled my accountExhausted after a full day of travel, I downloaded DoorDash and ordered dinner. It was easy and timely and the delivery fee was waived over a certain amount. I used it twice after that, all within the span of a couple of weeks. One evening, I logged in and tried to order, but it wouldn’t let me complete my checkout. Thinking it was a glitch, I logged out. Upon trying to log back in, I was told my account was disabled. I reached out to DoorDash and was told that my account had been disable because of activity that “violated their terms and conditions.” Unfortunately, they will ONLY communicate via email. I scrolled their terms and conditions and saw nothing odd about it. Confused, I responded and requested additional information. Specifically, I told them that all I had done was order dinner a few times and so if there was a “violation,” I was concerned that perhaps my account had been hacked. They refused to provide details (said it was their policy not to do so) and refused to re-activate my account. So that’s fine. They can keep it. Fortunately, I’ve not seen any questionably activity on my credit card or anything. While I realize I could probably just set up a new account with a different email, it’s the point. If a customer needs info about a “violation,” especially to ensure security, you work with them. My gut is they can’t tell why my account was randomly disabled, so a T&C violation is the easy answer..Version: 3.1.86

NEVER USING AGAINBefore the food even makes its way out of the door and into the drivers hands!! You guys need to check if EVERYTHINGs IN THE BAG!!! I spent almost $80 for food to get delivered with something missing!!! Either the delivery guy checks or the restaurant because it’s very bad for your customers I don’t care what’s missing!! Deleting and not using these guys again!! Not only was the wrong number listed when trying to contact driver but I got serious attitude from the person who’s number was listed as the delivery guy as if it was my fault!!! Very unprofessional and will not be using this again!! So I decided to try DoorDash not knowing they are the same!! I ordered $138. Worth of wings and they drop off all these wings with no sauce??🤦🏻‍♀️🤦🏻‍♀️ I cannot express my annoyance with how they are not checkin to see if everything’s in these bags!!! Same thing tried calling the drivers number that was listed and no answer!! Then I call the restaurant and she tells me I have to go through these guys? How when the numbers listed are not even correct!!! I had to drive all the way back to pick up my sauce!!!! First time with both grubhub and door dash and I’m not surprised I got the same results!!! If I could give you guys a zero because I thought to try again I definitely would!!! DELETING THESE GUYS TOO!!! Guess I can say goodbye to almost two hundred Dollars because I know for a fact I ain’t gettin a refund!!! Better off going to get your OWN food!!!.Version: 3.2.4

Tech Problems, False Arrival Times, No SupportI ordered, door dash told me the delivery time, I paid. I received notification that the delivery had been picked up and was in transit to my house. Then 15 minutes later I looked at the app and the arrival time had changed to 80 minutes away, with a new driver... okay. Weird? Contacted the driver he had no idea what was going on. I thought maybe it was a glitch. Then I talked to the driver and he / she texted and said they were on their way to pick up the item. Another twenty minutes went by, I checked the app again and AGAIN there was a new driver, new delivery time. Another 80 minutes away. Contacted the driver, he said he just got the order a minute ago and was a new person. I’ve tried to get ahold of support but it’s impossible they have no phone number and just a bunch of FAQ pages. I typically use postmates, which now I’m realizing is much better this is super annoying. It’s been over an hour since I originally ordered and I have no idea whether this item is actually on the way, but the restaurant said it’s ready so I assume it will arrive cold or spoiled. Definitely the last time I’m using this app. Update: finally got on live chat with a representative of doordash. They confirmed that my food had been sitting out at the restaurant for over an hour, refused to have the restaurant remake the order and asked me to cancel the order and then REORDER. Absolutely ridiculous. Postmates is so much better..Version: 3.1.29

Deceptive Customer Service when requesting resolution for undelivered foodMajor watch out on how DoorDash handles the situation when the Dasher never brings the food. This happened to me and I used their customer service team. The customer service team said sorry it looks like the dasher delivered it to the wrong address and asked if I just wanted her to process the order again so that it can be delivered. What she did not clarify was that she would not be refunding me for my original order, she was in fact charging me again for another order. I spent hours trying to get a refund, cancelled the 2nd order because I got suspicious that something was up when I looked at the app and it was not reflecting what they were telling me. They eventually told me I would get a full refund to my bank account for both orders and I double checked with them several times that this would not be a “door dash credit”’s been a couple weeks and no refund to my account, just door dash credit. I don’t want to go through the ordeal of customer service again so I’m forced to use up $66 in doordash credit now instead of getting the money back into my account. I’m hoping I don’t get a bad Dasher again, after I’ve used up my $66, not using DoorDash again. By the way I don’t think the Dasher delivered to the wrong address, I called the Dasher’s number immediately after the app said the food was delivered and it wasn’t...the Dasher rejected the call and ignored my text..Version: 3.1.78

Really Poor Communication/Instruction FollowingI’ve been using door dash for close to two years now and lately, I don’t know what it is, but no one knows how to deliver food lol. The past four times I’ve ordered from them, there’s been a problem. Instructions for the food itself not followed, instructions for the dasher not followed, etc. I’ve had to have food redelivered twice in the past week because of the dasher. The first time, they dropped it off at a neighbors house way down the street, and luckily they called me so I went to grab my food. On the days I order food at work in the morning, I ask that the dasher text me when they get here, as we’re closed when I order food, and the past few times I haven’t had anyone text me which door they left the food at. Today, I straight up didn’t get my food. I texted my dasher and asked where she left my food, and got no response. I checked the front and back doors, and the neighboring businesses, and my food wasn’t there, so I had to have it redelivered again. It’s just really frustrating and I feel like door dash thinks I’m just trying to get free food because I’ve had so many problems lately 😭 And I feel like a jerk even saying this but I tip really well because I know dashers don’t get paid super well and depend on tips, but I’m tired of having to tip close to $10 for someone who isn’t going to follow my instructions or even like... bring me my food lol. I have issues like this every once in a while, but never to this extent..Version: 4.32.0

Overcharging Menu PricesMy experience with DoorDash was going fairly well during my 30-day free trial of no delivery fees. I was aware of the higher fees for service, but thought that the menu prices for each restaurant did always seem rather high. It wasn’t until my most recent and last order that I discovered DoorDash sets and charges the menu prices that they see fit for each restaurant. When I received my order from a very friendly Dasher, she made a comment that I got a bargain for my order. I asked how so, and she responded because it was only $14. Only however, I paid $35 for my food, tax, service fee, and dasher tip ($5.60). (I was waived delivery fee during my trial) Therefore, for the food and tax I paid roughly $25. How did the dasher only pay $14 for the food when I paid for $25? (Before service fee and tip). DoorDash is over charging menu items. I found this out first hand, and by a customer service rep slipping up over the phone. The company already charges for deliver fees and service fees, how is it that they also inflate the menu prices?! Customer service somewhat solved the issue, but if I had not of called to correct it, the company would have more money in their pockets. There was also no receipt in my bag, so if that Dasher had never mentioned how much she paid, I would have never known. I understand a company needs to make profit which is why there are fees, but this dishonesty has lost my business..Version: 3.1.26

Great, but price/menu differences and need cash option.The app and service is good over all. The menus tend to be well organized with functioning filters. My biggest compliant is the price quotes on their menu; if you go online to a restaurant’s actual menu and compare the prices from that which doordash is charging you, you will often find a dollar to two dollars and some change difference. This is before you even pay a delivery fee and all taxes. Sometimes you are given a “discount” applied to your order to make up for the price difference but it does not always add up to the exact amount; the user is left feeling that they are overpaying due to built in hidden fees. This is also not necessarily them featuring the prices of one specific location over another, as some of these restaurants are not chains and only have a singular location. Additionally, it would be nice to have a cash option; they could still require a card or account number to hold to keep people honest but allow them to complete the transaction in person. I know some worry about the safety of carrying cash but there are ways to provide security without completely negating the option for all deliveries..Version: 3.1.77

Malfunction in the processNot thrilled that most recently I placed an order and we waited for about an hour and 15 minutes before I had to finally reach out and find out where our order was. I spoke with the driver who told me that he was in Dover which is a good half hour away from us. He said he showed up to the restaurants address that door dash gave him and that there was no restaurant there. So he advised he was going to contact door Dash and then get back to me. I never heard back from him, what I did get was an email from door Dash apologizing but my order had been canceled. When I contacted door Dash they told me that sometimes the restaurant will cancel the order because they are too busy. That makes sense. However these two stories don’t match, The driver is telling me one story and door dash is telling me another. I would assume if the restaurant is not taking any additional orders that they would have the ability to turn off door Dash prior to someone either a going through the time to make the order or b waiting for the door dash driver to arrive. I also didn’t understand that after the mistake was made it was still showing as though I could order through subway on the app??? Why would they still leave it up if it’s not an option? Not really sure what happened this is the first time we’ve ever had a problem with door Dash but I can tell you this much it was definitely not handle the way that I would expect to have been handled..Version: 4.44.0

Maybe horrible service. I really had hope for this serviceI was excited for this service and eager to use it. I knew 15 years ago that there was a market for this. However, I was completely disappointed the second one time I used them. I ordered from Wendy’s. I got a Dave’s double meal with fries and a coke. I also ordered a medium chocolate frosty. I was periodically checking the app to see how long untill the driver arrived, and when I saw he was 1 minute away, I went outside to meet and greet him. But for some reason, he showed up in his hands, with old a soda(a dr. Pepper I found out, instead of the coke that I ordered) and a frostee. Now, it doesn’t take a brain scientist to figure out if one leaves the restaurant with only a soda and a frostee, that maybe your missing a few things, just maybe. Who in their right mind would use door dash just to order only a soda and frostee. But no, this idiot is a few peanuts away from wearing a helmet. And then, I called customer support and sat on hold for 30 minutes! And while I was doing this, I went to help and started chatting with a “support specialist “ and of course got me nowhere. The first chat ended after the person said they would try to contact the driver. But after that, I said 10 things in chat and got no response. So I had to close everything out and started a new chat. And finally, customer service got on the phone, and big surprise guys, the person in in customer service couldn’t even speak English!.Version: 3.1.10

BEWARE of refunds!!!I ordered from Doordash and the food I received was NOT what I paid for. There were items missing. I contacted Doordash about this, told them I was not going to eat the food (I threw it in the trash) and would like a refund. The person went back and forth with me saying he couldn’t refund, then mentioned he could do a redelivery. I expressed my concern about this as it was already getting late and I wasn’t sure when the establishment closed. He reassured me and told me my food would certainly be delivered. I was fine with the redelivery so long as I would receive my food; in that case I had no need to care about a refund nor did I request a credit for the inconvenience. I just wanted my food. I got the confirmation email for the redelivery... then got another email several minutes later stating that my new order had been cancelled. I contacted Doordash again and now they couldn’t refund back to my card because it was changed to a “redelivery.” The only thing they could give me was a credit to my Doordash account. Absolutely disgusting that customer service did this, which was clearly a ploy to avoid giving me my refund back on my card. I promptly deleted my account. It’s not about the money. I have plenty of money. Most importantly, it’s the principle of the whole thing. You do NOT do business like this. Very underhanded and despicable. I will be going directly to my bank and disputing the charges and will no longer use Doordash..Version: 3.9.0

WORST FOOD DELIVERY SERVICEWow. I’ll start by saying that my food has arrived late and cold on several occasions. I have been using Uber eats religiously ever since. Tonight, I was in the mood for chili’s, which only door dash offers delivery for. I REGRET IT. Why did I ignore my past experiences and give DoorDash another chance?! I am so mad at myself. LISTEN TO THIS: I ordered my food around 9:00 pm. An HOUR later, a driver finally decides to take the order. HE COMES FROM A CITY 25-30 minutes AWAY FROM MY HOUSE. The food arrived at 11:00 pm. COLD AND SOGGY. Not only was the food late but I PAID FOR PRIORITY DELIVERY AND THE DRIVER MADE TWO STOPS BEFORE MINE! Not one, but TWO STOPS. I contact customer service and after spending 40 dollars on food, they offer 13 dollars refund and 5 dollars “credit”. I paid for the food, I paid for the delivery fee, the tax, the maintenance fee, and the TIP. And all you can offer in return is 5 dollars credit? Door dash charges 7-8 dollars in alone in fees. That 5 dollar “credit” won’t even cover the fees. I will be filing a complaint with the BBB. I think it’s horrible that I paid with my hard earned cash for a service that is mediocre. How could you not notify me that my driver would be making two stops before mine but charge me for priority delivery? Horrible company.Version: 4.23.0

Delivery drivers don’t ever follow instructionsEvery time I have ordered, I have put in the instructions to not knock or ring the doorbell, and to just leave it at the doorstep (you get a notification once they mark they dropped it off anyway), but they bang on the door or ring the doorbell when they drop it off anyway. Today I ordered food to my new place, which is a basement apartment accessed from the back yard. I explicitly said in both my address and in my order instructions that my door is on the back side of the house (which has a very clear and obvious path around it), and instructed them not to knock or ring the doorbell. Anticipating the same instruction ignorance issue as previous orders, I even sent a message through the app to the driver to tell them to bring it around the back. Lo and behold when my order arrived, the driver ignored both of my instructions and my message and rang the doorbell of the front door. This is incredibly stupid because I am assigning the tip before the order comes by the design of the app. I am happy to give a good rip for good service, but there is no recourse or accountability for the delivery driver to follow any instructions, because their tip is guaranteed. If I am giving a tip and I put instructions down, and I’m not asking for anything irrational (literally just bring it to the correct door and don’t knock), those instructions should be followed. It isn’t hard. Not one of my drivers has followed instructions. It’s absurd..Version: 4.24.1

Just made my last orderI’ve have never had a single problem with any order until today. I placed my order today from a local place down the street, the dasher arrived to the place in a timely manner and picked up my order, about 15 minutes went by and I checked my tracking to see where my order was, the driver had gone off to some apartments across the street from my apartment complex. The driver calls me and of course doesn’t speak my language at all and doesn’t understand a word me and my boyfriend are telling him over the phone. We tell him he had to go across the street to the other apartments and he says oh okay and hangs up. Another 10 minutes go by of us watching the tracking and he’s still across the street in the wrong area. So I text him and use google translate to tell him he’s at the wrong apartments and he has to come across the street. He doesn’t respond and still remains on that side for another 10-15 minutes. Finally it tells me my order has been completed and delivered and I never recieved the order!?!?!? I immediately called door dash and they were very helpful with fixing my problem, very satisfied with the customer service but not the drivers they let deliver. Anyone in the Salem NH area beware for JeanCarlos G. Not sure if he couldn’t actually understand me or just wanted my food and my money..Version: 3.1.83

It’s a messCustomer service was amazing so that’s where I’ll start. With the good news. The bad news for me is that the fees are not clear and expensive. There is also a “delivery fee” but then also a tip. I don’t understand how that makes sense. If you just paid your drivers the money they deserve it wouldn’t be on me to cover the cost. I know you make money off each order and with the way deals can be structured there’s all kinds of money you guys get per transaction. I’m not saying this operation doesn’t deserve to make money. Obviously the inventor needs his cut and I’m happy to oblige. But too much of the weight is carried by the worker and that’s ridiculous when my tip is a huge part of how they can afford to live. Ultimate this side hustle culture can’t sustain its self and these types of outfits can’t last under the pressure of time. Pay your employees better and stop making the consumer pay their wages. I’m positive this company could survive if they did it and it’s a testament to the world we live in that I have to call 3 times to get extra fees taken off my card when the only reason I used this app was for a free order from an e-mail I received. I never got the free order and only was given 5 dollars to compensate. Hey it’s more than nothing but it’s a far cry from what I was promised. If I could leave work for lunch I’d happily go get the food myself and that’s the only reason I use this app..Version: 4.2.0

Don’t bother with deliveryMy first few orders with DashPass were great (faster than expected delivery time and food was always hot). Then I had the occasional order delays. This has progressed to food being marked as delivered when it wasn’t. Most recently, the dasher picked up my meal, the app indicated the driver was one minute away and then the map began updating to show the driver further and further away, driving in circles. I assumed the driver was lost (no message about completing another delivery as had observed previously) and tried to message that I was available to provide directions. Then the driver got on a state highway and drove out of the city. The app updated to say the driver was at most 7 minutes away, but realistically they were at least 20. The driver had possession of my meal for over half an hour at this point. Then began the nightmare of trying to get the delivery canceled. When I finally got a hold of a customer service rep, they said the driver was completing another order first. I can see completing an order that adds 5-10 minutes and is within a reasonable geographic zone but not adding over half an hour. This is the opposite of quality assurance and I would consider this to be a potential public health issue. I was able to reorder, walk to the restaurant and home before the dasher would have made it back into the city after dealing with customer service. DashPass is fine for order and pickup. Don’t waste your money on their delivery fees..Version: 4.23.0

Good App. Good Service. Good Money Grab.I find that the app itself is easy enough to use for any of my food orders. However the pricing is a bit high just to have some food delivered. I’m talking about the delivery, and service fees. They offer free delivery on certain orders, from certain restaurants, except the service fee will then be higher. It’s just quite a leap in price from picking something up, to having it delivered through Door-Dash. I get that it’s meant to be convenient. However, something stops being convenient when it becomes quite a bit more expensive. Then they say “we’ll just sign up for our Door Pass” and you’ll get free deliveries, except again, those services fees are tricky. Not to mention, you’re now paying $9.99 a month for something you only use like once or twice a month. It just doesn’t make much sense unless your ordering food delivered several times a week, but even then with the service charges and tips added, you might as well drive the 5 minutes (2miles) and pick it up yourself. These Apps in a way take advantage of elderly people, and sick people who can’t leave their homes due to isolation, quarantine, or the fear of getting sick and who have no family or friends to help them. They have no choice but to spend the extra money to use these apps so they can eat. Which is not great in a time where a majority of people are financially struggling. End review rant..Version: 4.17.1

Absolutely terrible!Every time I ordered through this app there was issue(aside from one Chinese restaurant). Food was missing mostly every single time, this last time, I spent $28 on JIB and received cold food because JIB employees forgot to let the dasher know it was ready for pickup, and instead of remaking the ice cold food, they just sent it with the dasher. I let DD know, and they issue a $14 credit. Ok, no? I paid double that and nobody ate the ice cold food. My cousin just ordered pizza instead. Now DD is giving me a run around and saying they’ll refund $19 “a partial refund”. Why partial? I had ordered from BK three times, cuz how many times can they mess up the exact same order, right?? The answer is every single time. I ordered the bundles that are offered and they left out the sides. Every. Single. Time. Basically, DD doesn’t care if you get what you paid for. Only that they get their share of the money. Horrible app and I’ve already deleted it. Every time you let them know you didn’t get items, or that something is wrong that want to throw around the word “compensation”. As if they are giving you something for free. I haven’t been able to order anything for three days through the app and the website just says there’s an error. There’s no way everyone is having this problem, they’d be losing tons of money and would’ve fixed it right away. I believe they put a block on my account hoping they can steal my money that’s added to it like they originally tried to do..Version: 3.1.05

Great app if you want to waste your money and time :)On multiple occasions I have had issues with doordash across different states, restaurant, time of order placed, the issue is clearly with doordash and the dashers themselves. I’ve had dashers deliver food to the entirely wrong apartment and swear up and down they delivered it to the right apartment even if the delivery photo clearly shows a different apartment number. I’ve had orders missing food many times, I once had a order from chipotle where I ordered a steak bowl with rice, beans, the works, and they literally gave me lettuce and meat with nothing else with the excuse their doordash system never send the orders to them correctly. I’ve had orders with ‘technical difficulties’ get cancelled an hour after I placed the order and got all the confirmation notifications saying ‘order confirmed by ___’ ‘order being prepped by kitchen’ only for doordash to turn around and claim ‘technical difficulties’ and tell me ‘place another order at a different restaurant’ as if by that time most restaurants had closed. All around a horrible app and a waste of time and money. Customer support is awful and half the time doesn’t even reply back, or will refund you $1 for a missing item that cost $10. Best bet I reccomend uber eats or literally any other app..Version: 4.38.1

Cancelled my order over an hour of waitingSo I downloaded the app and browsed for food but didn’t actually order anything a while back. About a week later I get a email saying that I could get $10 off my first order plus free delivery. So I tonight I thought I would order something because I have like no food in my kitchen and I don’t own a car. I ordered some wings at around 11:45pm, the restaurant stops taking orders at midnight and they close at 1am and it states that it’ll be delivered within about 50-60 minutes. Which I was perfectly fine with. So it’s almost at the time when it states my food should be here when I get a text stating that my delivery person was still on their way to the restaurant and that it’ll be about another 20-25 minutes. I’m ok with waiting but I know for a fact that the restaurant I order from closes at 1am and this guy is cutting it close. Around 1:30am I get a call from a unknown 800 number stating that my order is being cancelled because the restaurant is closed. No duh. They closed at 1am and my delivery person apparently just got to the restaurant to pick up my meal when it stated it would be delivered before the restaurant closed. I understand that it was later at night but I ordered over an hour before they closed and it took them almost 2 hours for the guy to get to the restaurant. So now I’m angry, hungry, and it’s already so late that nothing else in my area is open anymore for me to order from..Version: 3.1.22

Problem with TipsI significantly decreased my use of this app for food delivery. In my area, Postmates is probably DoorDash’s biggest competition. DoorDash has a lot more restaurant choices. Unlike Postmates, DoorDash only gives the tipping options at the time of purchase. If there’s a way to change it, I would love to learn how it’s done. How do you know how much of a tip the driver should get or if they deserve one at all. I have had drivers ignore instructions not to go to the door by my garage (where I cannot see or hear them), cold food, food arriving too late... . I’ve had way too many orders with missing items. Why should I commit to tipping up front for this? DoorDash needs to put pressure on drivers to check orders before leaving the restaurant! Maybe start deducting the cost of missed items from the driver’s guaranteeed fee? I wish they could also deduct for cold food. If the food arrives really cold(or melted for cold stuff) there’s only a few explanations. The driver arrived at the restaurant too late or accepted too many orders and items got cold during multiple stops. If DoorDash has too many incidents, drop that driver. Maybe let customers request drivers who have good star ratings, or ones that they liked from prior orders-to encourage good service. Lyft and Uber do it, why not food delivery companies?.Version: 3.1.86

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Never ever againThis was my second time ordering off of this app after I had deleted it the first time for bad service, I decided to try it again. After ordering from a LOCAL restaurant I was told the wait was 40 minutes and after waiting the 40 minutes it had increase by another half an hour. Once my driver was seen on the map picking up my food from the restaurant and driving to my house my map suddenly disappeared and I couldn’t find my order in the order list. I had assumed they cancelled the order and would refund me my money. After contacting DoorDash they told me that it was ME who cancelled the order (I had not even touched my phone after I ordered) and they cannot refund me anything or even offer a credit. Such a scamming company I will only use UberEats from now on..Version: 3.1.98

HappyHave done my 3rd order through DoorDash now, have been very happy as it’s been quick, and I get more updates then I would with Uber East or Deliveroo...came on here to review and saw there was a lot of bad ones...I guess I haven’t had any issues yet so I haven’t dealt with customer service but so far am really happy and surprised with the amount of drivers that use the app because they pick up the order so quick. Not like an experience I had with menu log waiting ages for a driver to commit!! Not as many options restaurant wise as other apps yet too..Version: 4.3.0

DO NOT USE. SCAM.My flatmate referred doordash so i signed up to get my $15 off on first three orders. So i went onto order right away and While i was raising the order i could see that $15 discount was being applied, however, after placing the order the discount didnt apply. I contacted customer service and they said i "might" have an old doordash account so i am not eligible for the $15 discount. This is a complete BS ! First of all I have never heard of doordash before and secondly the promotion DID apply while i was raising the order, so why did i see the discount on my order in the first place if i wasnt eligible? Beware, customer service will just ignore and hang up on you if you try to argue your point. TOTAL SCAM TO GET YOU SIGNED UP AND TAKE YOUR PERSONAL DETAILS. They then start spamming your email with BS promotions..Version: 4.30.0

Zero starsWhat’s the point if the app doesn’t even work!? Went out of my way to get a $15 off voucher from a door dash guy in the city which i put in my delivery, but then i had to pay upto $30 for it to work. I then paid more for it to work then i kept getting errors “Oops something went wrong” no.... nothing went wrong at all my details are 100% correct, the restaurants are still open, the app is fully updated and i have money in my account... in which i kept getting withdrawal notifications from doordash because the order didnt fully come through. I tried with numerous open restaurants. After a big day at work and trying to get a quick feed I am now very annoyed after wasting all this time trying to figure it out. I will be sticking to Uber eats and Menulog from now on.Version: 4.26.1

Terrible Customer ServiceI ordered through the same McDonalds (because the kids usually want Maccas) using Door Dash and every time I have there is always something wrong with the order. Door Dash only allow you to get refunds/credits for so many orders before they won’t let you which is fine when it’s 1 thing that’s wrong but the last time it was the whole order and their customer service will cut you off when trying to dispute it, I even went to the Maccas I made the order through and the manager called on my behalf and explained my whole order was wrong and they didn’t care. I have been calling since then to talk to a supervisor and I am always advised that someone will return my call... it has now been a week and half and still no one has called me. I will no longer be using Door Dash after all of this as they don’t seem to care..Version: 4.7.0

Banned as “fraud” because I bought a burritoI had a couple of great orders off this app. Good visuals and great UI. One day I attempted to buy a burrito, it got flagged as “fraud check” and then after a couple of days their chat team unlocked my account saying it was a mistake. I tried another day to buy a burrito again and the same thing happened. Frustrated I asked the chat again, except this time after 3 days they told me I had broken their terms and conditions and my account has been deactivated. When I asked for a reason why their staff simply told me that details cannot be give to me and linked their terms and conditions. They haven’t responded since and have given no assurance that my details are actually safe. Moral: don’t buy burritos, you get banned..Version: 4.5.0

DO NOT USE THIS APPALLING BUSINESSI used doordash once and it worked normally as it should. I went to use it a second time and changed my card details (because I wanted to use my other card) then my account was automatically deactivated due to “fraudulent activity” which was absolutely not the case. I contacted support, after an unnecessarily long process, they reactivated my account. I tried to place another order a few days later and then my account was deactivated again for the same apparent “fraudulent” reason (when NOTHING was changed after my account was reactivated). For an account to deactivate when simply a credit card number is changed, is absolutely appalling. Do not waste your time on this ridiculous business.Version: 4.30.0

Used twice. Both times with errorsUsed the app twice. Both times the food never arrived. The 1st time i was told id be given a store credit not a refund. I tried arguing it but eventually gave up. 2nd time I was silly enough to try it again. App wasnt working. The maps dont show the true location of the “dasher” delivery person. The food never arrived. I waited almost an hour for a 10 min delivery from McDonalds before i gave up. I tried to get a refund through the app chat. Was hung up on twice and eventually told a superviser would contact me. They never did. No refund for either order. $40 out of pocket. Terrible customee service. App wont let you use paypal which is there way to make it harder for you to get your money back. Do NOT ever use this app! Absolute scam artists!!! Stick to ubereats!!!.Version: 3.3.0

It’s a con jobHi how can you tell me my order was 3 minutes away then say I canceled I never did when the driver try to phone me it was international number +65 I couldn’t phone back yet you still take money I told you in comments about my situation but you ignore & do nothing honestly I think you are a Scam you shouldn’t do this to people in contacting Ombudsman to find out who you are not very happy just tell me one thing why do all the cooking & not deliver so bad people never I use you again & when will my money come back I will keep checking now I go elsewhere & you say recommend sorry bad customer service.Version: 4.1.0

Never received the food!!!!!!!! And happened 2nd timeI did order the food and it’s not been deliver to my place then I got the email from doordash and it is a photo that dasher left the food at the front door but it was wrong house!!!!! Then I decided to contact customer support(agent) about this and they said I will not receive any refund because food already been delivered!!! Seriously I was told them that the food was delivered wrong house and it was 2nd time(1st time I got re-order the food from the customer support( agent) ) but they still not give me any refund or re order for me!! Then I told them that I want to talk with Manager but I still not get contact by manager!!. SOMETIMES THE PHOTO DOESN’T APPROVE THAT THE DASHER DELIVERED THE RIGHT HOUSE!!!! CHECK THE NUMBER AT THE DOOR IT NOT THE HARD!!!!. Very disappointed!!!!.Version: 4.3.0

Best delivery AppOur house is not too close for restaurants to have food delivered. So I was in a “desperate” mode to search a delivery app. I tried U—, M—-, but none of them impressed me. Until I was able to search Door dash. I am very glad I did. Discounts after discounts. And once a food chain missed some of my order, door dash helpsupport refunded me (the refund will be 5-7 bus. days) and gave me a door dash credit. I am really impressed as to how they get those restaurants to deliver in our place. And very fast no waiting for 40mins unlike other deliveries. And to reiterate, I just love their fab discounts. All the best Door Dash! And keep it up!.Version: 4.46.0

Bad service ,lots of fake 5 star reviewHad done two order from this app. First time I received my order will all my food pour out in the plastic bag and i asked for solution. They say they can’t do anything with it and can’t refund it. So I actually just waste my money for ordering something I can’t enjoy at all. I give it second try after the first bad experience, again my order has been picked up but the driver just doesn’t moving it for 20 minutes and they asked me for me to wait for 30mins more. I asked refund again they just told my order only can be cancel but I can’t get any refund. They just make every fault to customers. I will stick with menulog or ubereats which at least provide better service..Version: 4.14.1

Worst app ever, do not downloadThis service is horrible, the customer service is horrible and so are the drivers. I ordered from them and not only was it late and I had ordered from the 30mins or $30 return part but aswell my special instructions said that I would not be able to leave my building therefore they need to come up. So this driver instead argued with me and was hostile, waited downstairs for 20 mins already as the food was another 20 minutes late after 30 minutes, as he then proceeded to call me and abuse me as too why I couldn’t leave my building to meet him? I waited 10 minutes too get a hold of customer service for them too say they will fix it and hang up. I got another hostile call from driver saying he left the place and left the food outside infront of building. The customer service did not as they said it is at location, regards the irony that there company is called door-dash. I had to ask a co-worker to go downstairs when they went down and checked everywhere the food was not there. Worst service, DO NOT USE! Better using ubereats or Menulog..Version: 3.1.78

Do not recommendMy first 2 orders were great, low cost due to promotions and arrived quickly. My third order was cancelled after being confirmed, paid for and waiting the 25 minutes for it to be prepared. I tried to order something different from the restaurant thinking it was an error and the exact same thing happened again. I was refunded but by this time everything was closing. Next order was unconfirmed but paid for, for more than an hour before support cancelled it after I had to contact them asking what was going on. Decided to give it one more shot tonight and yet again, half an hour of no confirmation but PAID FOR, support advised me to wait 10 minutes, nothing, messaged then again and they left the chat before eventually cancelling my ordering and ignoring my feedback on the disappointing service. Waste of time..Version: 3.10.0

AVOID - Horrid customer service if something goes wrongAfter a few inconsistent deliveries (food wa good just delivery issues), I complained when one topped them all. After the driver collected the meal, they drove to a point in the opposite direction and sat there for 20mins. I didn’t get any delivery until over 45mins after the food was collected (10mins away). Customer service told me it was normal and fine because drivers had insulated bags so food would still be warm. No surprises, it was stone cold. They didn’t care about the quality of the delivery (meaning that there clearly was something wrong) or the fact the driver was ignoring my messages. After pressing for a refund, and them initially trying to not provide one, followed by trying to get me to take a credit, they provided a refund, and abruptly ended chat. Similar experience when I deactivated the account..Version: 3.13.0

A complete scam, $1 delivery is a lieThey say you can get $1 delivery for a month as a kind of welcome to being a new customer with them (on the app it comes up as a pop up) I tried to place my second order order expecting to get $1 delivery fee but they wanted to charge me the full rate so I contacted DoorDash support via live chat and the agent just wasted my time. It says on their T&Cs itself that new customers get $1 delivery for a month. The agent kept asking me to provide a screenshot of this when it’s literally there on the site?? And then he told me to go through with the order and when the promotion didn’t come through then to contact them. Why should I pay full amount for delivery when I was told before I’d get it for $1? They’re just trying to rip you off!!!! The agent himself just tried to deceive me and relied on me not knowing what’s on the T&Cs but I had read it and ended up taking a screenshot from the site and sent it. Don’t fall for their trap!! Just go with some other food delivery service..Version: 4.36.1

GreatI’m really thankful for this app. I use ubereats and menulog a lot, but they have their issues and are usually very expensive. This app gives you 1 month free delivery. I just had my first order and it was great. Interface was simple. I could track on a map where my rider was and he was quick and friendly. I’ll definitely be using it again. These apps are great for me as I live in the city where I can’t use my car. And during the hot days I can’t walk long distances due to medical issues, so I can use apps like this which help me a lot. 10/10 so far.Version: 3.1.77

Would give zero if I couldI have been using door dash since covid happened. It was a great service, well I thought it was. Currently in Melbourne lockdown that we can’t travel 5km outside of our home and curfew in place. I had dropped my partner at the hospital after a long wait a doctors that I needed to take him ASAP. Order was confirmed order was picked up, 10 minutes after my order was picked up, was cancelled no explanation “we’ve provided a refund” try contacting support , the “bot” which I can only assume was a bot didn’t explain anything and just ended the chat. So I won’t be using this service anymore and recommend others don’t as there are other providers who are much more reliable and the customer service Is better..Version: 4.5.0

They won’t give you money back on an order that is messed up.I decided to order from a pizza place, it came around 30-40 mins of ordering it which is good. When it was dropped off I went into the dinning area to open in and all I saw were the toppings pushed off the pizza all in one corner of the pizza box. I decided to contact for help and try and get my money back as this was a ruined pizza. But when I tried to the person I was talking to said I wasn’t allowed to get money on the order because I had recently already got money back on a recent order (this was because I didn’t receive one of the right groceries, yet another mistake). So now I was sitting down with what I wouldn’t even call a pizza and 20 bucks thrown down the drain. Completely garbage customer service. Won’t use it again..Version: 4.24.1

They need to be honest about delivery time.I am absolutely disgusted. I ordered food at 4:56pm with an estimated delivery time of 6:12pm-6:22pm. At 6:39pm it said that the estimated delivery time will now be between 7:08pm-7:18pm (nearly 2 and a half hours after ordering the food). However, when trying to cancel my order, it said I couldn’t get a refund as the place had already began preparing my order. How is this okay that my food was being prepared for something that won't be delivered for roughly another 40 minutes? I tried ringing the driver however it was not answered multiple times then finally once it was answered they told me they couldn’t do anything about it because they’re delivering food in a town 30 minutes away..Version: 4.42.1

ScamDash - Please take the time to readDo not, for the love of God, buy through DoorDash. So many of their reviews are fake, because most people I know in person have experienced the same thing. I’ve been scammed $33. I ordered my food and 20 minutes in, my order got cancelled by the store, BUT I called up the store and they told me that they didn’t cancel and that our food was ready. 5 minutes later, we walked over to the store and they told us that they had not received the payment from DoorDash? I received an email from DoorDash that same day and they told me I would be refunded in 5-7 business and it’s been more than that and I still have not been refunded. They have not been helpful in refunding me and continuously told me to go the bank, but the bank told me that I have NOT been refunded? So where’s the truth, DoorDash? Stop scamming and give us our money back..Version: 3.12.0

Stick with Uber EatsThis is the first app I’ve ever reviewed, and if I could give it 0 stars, I would. I’ve tried DoorDash twice over the last three weeks, and both times my experience has been terrible. First time I waited almost an hour and a half for my food, from a store less than 10 minutes away. The food never arrived and my order was just cancelled. No explanation, no phone call, nothing. I received a refund and a $10 voucher for my inconvenience. Second time I ordered my food and was told after about 15 minutes that it had been picked up. Then my delivery driver went 15 minutes in the wrong direction to deliver someone else’s food, then drive the 30 minutes back to my place. I had waited well over an hour for my food by this point. Obviously the food was cold and inedible. Total waste of money. My advice would be to stick with Uber Eats. DoorDash is not worth the hassle..Version: 3.1.81

Waited for an hour until they said canceledI was told I’d have delivery in 30 min, after an hour of waiting I get an email saying it was canceled and by this time everything was shut. I will NEVER order again.... not to mention there is NO customer service tab, how am I supposed to fix an issue? I’m not? Great.... get your act together or dissapear... no one needs an unreliable and unrepeatable service. I called the restaurant and they said they couldn’t receive door dash orders. I then called door dash and they were no help to resolve the issue. They said it wasn’t their fault..... I’m using your app, you need to take responsibility otherwise we turn to other brands that offer the same thing for cheaper and who actually contact us back.Version: 3.1.83

Angry customer!Firstly, the payment via credit card didn’t work on the app, no matter what I tried. I ended up using my partners PayPal account. Secondly, I received an email from DoorDash that the order was confirmed, and immediately after, an email from DoorDash that the restaurant ran out of stock for my meal (1 out of 3 ordered) and that a refund for that meal had been issued. There was no option to substitute the meal for something else so I tried to cancel the order so I could order something for me, and a warning came up stating if I cancelled the order I would still be charged! Tried to call customer service to explain and ask for the order to be cancelled but the support was terrible! Will be deleting the app and ordering myself a meal for tonight from Uber Eats..Version: 4.15.0

Took money for nothingThey deducted money for an dinner order, then the order didn’t appear in my app, contacted customer care they couldn’t help me either and told me their investigation team will contact within 24-48 hours, they take your money immediately and then make you chase them, restaurents closed while i tried to sort this out so ruined our dinner plans, i was deciding between doordash and menulog and decided to use them due to free delivery offer, ended up losing my money and the order, wish i used menulog extra few $$$ is worth spending on a reputable service ———— Update So I received a half price offer from doordash after not using it for a while, I decided to give them one last shot, ordered food then guess what they deducted money and did not process the order. Customer service is a hassle to deal with , refunds take days and if you order food with a tight budget then you will starve because doordash does not work properly. Atleast menulog provide credit vouchers if you have issues with order but doordash doesn’t do that. Consumer affairs is the way to go forward as they don’t fix this issue. Money must never be deducted if the order is not placed. Theives..Version: 4.35.0

Worst delivery app everFirst, the delivery guy was not willing to drive closer to the door and was asking the customer to walk across the roundabout to get the meal on his own .... in the rain!!! If I wanted to walk in the rain I wouldn’t have called for delivery. Second, the customer service promised to refund the whole amount within 7 working days. But it’s already 3 weeks, and I have to call to find out that they couldn’t issue it for me. So if I didn’t ask, they think they can just ignore the whole refund thing. Third, the whole system is nonsense. They have my reference number, and the store number, but they just cannot contact the store for their customer. THE CUSTOMER HAS TO DO IT ON HIS OWN!!!!! There is no point of the whole customer service department existing since there is no single service will be provided. And then the last, when the customer service feels not happy, THEY END THE CONVERSATION STRAIGHT UP!!!!!! Best app to use if you want to experience hypertension and stroke, because I think I’m having one after talking to them :).Version: 4.30.0

Don’t use Door Dash.Their support service is extremely bad. If you ever run into problem with the restaurant or the “Dasher”. They are zero help, they might as well have no customer support team. I ordered from a local restaurant, that is 5 mins drive from my house, the order arrived 1.5 hours later. All cold and inedible. I contact customer support at the 1 hour mark, asking for the order to be cancel due to extreme delay. Their customer support just drag on until they managed to find a dasher, then they refused to cancel my order. Mind you, the restaurant finished their order in the 30 minutes mark. So the food was left cold for 45 minutes before someone come and pick it up. You are better off using Uber and pay a bit more for delivery..Version: 4.25.2

Unreliable delivery time, 1.5 hours late then promisedI’ll give 0 star if I can. My first time to order food using this app & will be my last time. I was ordering food as farewell surprised gift for my colleague. It only takes 16 minutes from the restaurant to destination. An hour later the restaurant called me to inform that the driver didn’t show up & they have to called door dash to chase them up. It took 3 times to change driver to pick up the food. Requested to slice at 11:15 am but delivered at 1:45 pm. All surprise plans ruined. Door dash send email to apologise with $5 discount for the next delivery but when I click it shows promotion offer is over. It means it’s a joke to give $5 discount. Avoid to use door dash & better use other delivery company..Version: 3.10.0

Great app if you want to go pick up your food!Downloaded the app with a great welcome offer of a discount and free delivery in the first month. First order was great with perfect food from the restaurant and amazing and friendly service from the delivery person. The next weekend I went to place an order with the free delivery offer, but all of the Reston my area on the app were showing as Pick up only! Thinking that it was weird, I went back to my usual go to food delivery app Menulog and all the same restaurants had delivery available with a small fee! Door Dash also has a monthly subscription offer so that delivery is free if you pay ongoing. I thought this was a great idea but sorry DoorDash , you lost me at hello!.Version: 4.42.1

Great app but no option to leave a tipI love this app. It’s my go to app for when I want to order in. The only issue I have is that I have no option to leave my dasher a tip (despite people/websites telling me I can) I’ve tried to leave one before I order my food but there is no option. When my receipt comes through it say Dasher tip $0, which is frustrating me because I do want to leave one. Is there meant to be an option to leave a tip? And if so why do I not have that option on my DoorDash?.Version: 4.45.0

Absolutely AwfulI have gotten three orders from Doordash, all from the same restaurant and all within two weeks. The first order was completely wrong- why should I spend extra money to not even receive the order i customised? The next order was over an hour late and when I looked at the map I saw my dasher was heading in the complete wrong direction and staying in random areas for no reason for up to ten minutes at a time. I got compensated for this by Doordash support who gave my a $5 voucher that would be available for up to two weeks after receiving it however when i went to use it a day after receiving it it said it was no longer available. I tried to contact support about this, waiting over ten minutes to be able to chat to customer support (despite the website saying support is available to chat in under three minutes) only for the person i was chatting with to end the conversation whilst i was writing down my problem. My third and what will be my final order from Doordash, the driver is continuing to travel further and further west from the restaurant when i live north of it, thus making this order over an hour late. I have tried to contact them yet they are still heading away from my home. Not to mention compared to other food apps, such as deliveroo and menulog, the delivery time, fees, and order minimums are much worse. I will stick to menulog..Version: 4.3.0

BEWARE !!!!!I ordered some food over the app. After placing the order, I got charged and after few mins, I got charged again and this time higher amount. Received an email from doordash saying my order has been adjusted on merchant’s recommendation. I mean like what the hell, how you are letting merchant to change my order without my input. Who at doordash came up with this idea and how did it make it to the app!!! It’s Beyond my understanding. Multiple issues here, merchant can change your order and charge you more, which is already bizarre but merchant can change your food dishes too which means you might end up receiving something that you are allergic to or you don’t like to eat. This is a food business doordash, nothing should change without customer manual input or confirmation. Get this right. I’m uninstalling this app cuz clearly these people aren’t capable of making right decision by customers and clearly favours merchants. Good bye doordash, never again!.Version: 4.29.0

Have a read:This is the second time this week I’ve received stale and cold food. The first time I placed my order it was to a restaurant 5 minutes away from my house so not a far drive, right. So I placed my order it said it would arrive within 30 minutes at the latest. 50min goes by and I call the dasher because I noticed on the order tracking he was driving all over the place and 20 minutes in the opposite direction to the restaurant. Then after and hour and 20min later I finally got a resolution from their customer service team and they said they’re sending a new driver to pick it up. I kid you not almost 2 hours later I get my order and it’s cold and stale completely inedible. They did credit me money but why did they not get them to remake the meal if they know how long ago it was ready to be picked up. Just so you can better understand my frustration by this point I have a meal I was unable to eat and couldn’t find any open restaurants because of the time. Tonight I have ordered again and my nachos is completely stale and not even warm with a side of cold churros 😌🤞.Version: 4.46.0

Absolute Waste of Time!I am someone who has used this app probably for the better part of a year. I have never had so many disappointing results from a delivery service in my life. The first few orders with them were good, enough for me to think that it was a substitute for Menulog. But now almost 80% of my orders are wrong. I just waited an hour for my order to arrive. And minutes before it was supposed to come, the service said that the order was cancelled and I would be refunded. By the time this happened every other restaurant had closed, which meant I could no longer order anything else. But my ‘partial’ credit, also couldn’t be used. Now I won’t get my money back for close to a week. (*interesting that they can take you’re money so fast, but can’t return it at the same speed $$$*) Although they have credited me $10 for some of my incorrect orders in the past. It’s really not worth the trouble, nor the hours you will spend waiting for your food to arrive. ‘IF’ it ever arrives... 0 out of 5 Stars..Version: 4.34.0

WORST APP EVER, COMPLETE SCAM!This app does not even deserve 1 star, the first time I ordered food it never came and I had to speak to terrible customer service for over 2 hours!!! before they even said they would give me a refund which took ages. Then I decided I would give it another change and try 1 last time but when my order didn’t show up again I was extremely angry and tried to get a refund where they told me they couldn’t because I already had one. This is absolutely stupid and this has happened to many of my friends and family I am so disappointed and disturbed by the fact they have not been shut down yet. The entire app is a scam and not once did they offer me compensation or anything they just told me to wait for a email that never came. NEVER USE THIS APP.Version: 4.36.2

Would not recommendI ordered a meal from McDonald’s about 15min before their closing time (I usually don’t order this late to a place’s closing time but my friend had yet to eat anything so I was going to order some food for them). The order was accepted and I was told it would take up to roughly 40min which is fine. I waited roughly 10min before changing my mind and wanting to cancel the order out of fear that it was too close to closing time for them only for DoorDash to tell me that they would not refund me because the restaurant had already accepted and started making my order, so I thought oh well, it should be fine then. 20 more minutes go by of us waiting and the order was suddenly cancelled??? Why accept the order in the first place only to cancel it so late afterwards!? We couldn’t even order from any other place by then either as by the time 30min had passed every other available place was only 5min from closing and we didn’t want to risk waiting another half hour for another cancellation. Terrible customer service, never using this app again.Version: 4.6.0

Don’t bother. Use Uber eats or menu log instead.After waiting 30 mins I received an email ( not notified through app) that my order was cancelled. I asked support about my refund and for answers/options and was told I’ll see my money back in 3-5 business days and given no options and didn’t even bother to check on anything for me. (Collette was the support rep if that even is their actual name). So basically, they took my money instantly, for a service they couldn’t provide and then wait 3-5 days to refund. I then had to pay for food elsewhere as I was given no other offer to transfer order to another restaurant though them. Never had this issue with any other food ordering app. Nothing short of a scam. Don’t bother downloading..Version: 4.17.1

Do not use this service!!!I ordered a meal for delivery and after 1:30 I decided to ask why it kept being delayed. I was then advised the restaurant was closed by the delivery driver. When I contacted door dash I was told the restaurant closed. I was not offered an apology and then advised I was not charged. I was made to provide a screen shot of my transaction to prove I was charged. They then advised they would refund me the wrong amount for a completely irrelevant transaction which also appeared on the screen shot I sent them. I advised they were incorrect and they eventually figured it out. They then said I would get an email approving my refund. I never got the email or a refund. This is not the only issue I have had with door dash. There help service is appalling. If you use this app I hope you don’t have any issues because if you do have an issue they will not help you. I will be contacting consumer affairs about other issues I’ve had with the app as I have been charged incorrectly and they refused to help me with this advising it is not their transaction despite my bank advising it is them as well as the transaction having the exact seem details as the other door dash transactions. Im really angry and quite upset that they have not helped me with a genuine problem that was their fault. I asked to speak with a manager a dozen times and advised a manager would call me which they never did. I’ve even sent emails with no response. Absolutely disgusting service..Version: 3.2.8

No troubles so far 😌Thanks for the awesome deals you’ve been giving. Have only ordered twice but both times have been breezy, quick and complete. Keep up the good work 👍 nice to have options besides uber and menulog as not all restaurants are listed across platforms. Any bad experiences with any of said platforms for ordering I’ve had, I.e. missing items, lateness etc. have been the restaurants fault. But of a grey area when the restaurant should pick up the slack but the delivery company has to front the complaints. This is where refunds and compensation gets messy. But again, no complaints so far with the dash ☺️.Version: 3.7.0

Sooooo Bad:Second order. Chose menu and placed with restaurant. Got pop up asking me to take scan of my credit card to verify. Done. Then placed order, and bank processed payment. But then got a pop up saying there was a problem with the order!!! Was charged but order not placed. Next called Customer Service TWICE. Neither of the consultants spoke or understood sufficient English. I tried so hard to read out my email address at least 6 times using the phonetic alphabet and each time they read it back to me incorrectly. Then told me to take a screen shot of my order on my phone and email it to them and a supervisor “normally calls back in 24 hours.” I said that I was hungry now, not in 24 hours. Now up to 25 minutes with them. Finally lost it and told the guy that this was the worst customer experience ever. He said : “sorry do you mind staying on the line to complete our survey?” Finally hung up and drove to the restaurant to order and pick up the food. I showed them the charge to my card, and they apologised. We trade there regularly. Whilst waiting I deleted the Door Dash app. Do not waste your time with DoorDash. No care factor, untrained service staff. Just pathetic. Menulog, Deliveroo and UBER Eats work....every time....and they have resident service staff in country. Problems are fixed quickly and in the best interest of the customer..Version: 4.19.1

Worst Food Delivery EverI gave doordash two separate goes. My first delivery was late by 20 minutes and was dropped off at the completely wrong address (address was very clear and I even wrote instructions). I had to walk and pick it up and the only solution was to give me $5 in credits. I decided to try it again tonight and give it the benefit of the doubt, however my delivery was 60 minutes late (I actually lost hope and wasn’t expecting it). Customer service through the app did not offer solutions other than credit. Also seemed particularly bad that I could see my driver driving everywhere all over the map without picking my food up and delivering it to me. Will never try again, and would prefer to pay a lot more for UberEats..Version: 4.22.0

Would give it 0 stars if i couldMy first order with them was excellent but the second time was absolutely terrible. I ordered something at 10:40am and it got here over an hour later even though the restaurant is less than 10 minutes away. 3 different drivers accepted and then unassigned themselves to my order which made my food stone cold. I had to contact two different people which only told me to “text the driver yourself” and then ended the chat. There is no possible way to get a refund either. AND DONT GET ME STARTED ABOUT PAYMENT! DoorDash made me scan my card beofre I purchased my food (which i did) and Alamos instantly I get a call from my bank telling me that my card information was stolen (from DoorDash) so now not only am I down $45 from terrible service, but my card has been blocked and flagged. Worst experience I’ve ever had..Version: 3.7.0

Took payment - no deliveryVery disappointing- would never use again. Placed order through app. Payment taken straight away from my account. App showed restaurant cooking, 10m later the app showed it in delivery on map. However, the vehicle didn’t move on the map for about 10m. Next time I checked the app, the order had disappeared and It prompted me that my order had been cancelled. Received an email saying that Dasher weren’t able to fulfil order and a refund would be made in 5-7 bus days. Rang restaurant who transferred me to a recorded message asking me to contact them through app. Rang restaurant again who said that the order was on their screen for 5min then disappeared. It sounds like a scam to me, I’d be very surprised to see a refund. North Rocks, Sydney..Version: 3.2.6

First time to order, terrible experienceFirst of all, the cost of delivery is more than other apps such as uber eats. But I thought to try it as I get 20% off the first order. We order KFC and most of the meal is missing. We got one item out of the 5 items we ordered. It also took about 40 mins to arrive when it kept saying 12-16 mins. I report this issue in their app. We got credited for the items that were missing. But now I have to order again to get that money back. I don’t want to order with this app again! So, my suggestion for others, don’t use this app. So thoroughly disappointed in this. In the end, we waited ages for one overpriced item (because of delivery cost too)... and now they’ve got our money in their system..Version: 4.0.0

A business’ worst nightmareIf you are business, beware of DoorDash. They will put your restaurant on their app without your permission. They will mark up your food prices and you will see none of it. If you ask to take it off their app they will refuse. A customer will place an order through their app, they will call the restaurant as if they were the customer so the restaurant don’t know that is DoorDash and then demand fees to be paid. They will take 100% of any tips they get and they take about 60% of the food earnings. They are disgusting. Avoid using them if you can. If they have put your restaurant on their app without your permission, I suggest you try to report them. Do NOT use. If you are a customer, please do not support them. They are money hungry and immoral..Version: 3.11.0

Operation is a messI have been using an iPhone for 8 years, any wrote a negative review, this is the first time I’m bothered to write one. So now you have an idea of how bad this app is, surprised it has such an high rating (it’s prob fake). I have been using this app for about 2 months, every time the delivery is late by a lot. But it’s ok, I don’t mind waiting for a bit longer sometimes. So what got me so angry is that I ordered 2 big size meal, doordash delivered a small size meal which is also different than anything I ordered. After contacting support, took me about 1 hour waiting and chatting, they promised me a full refund, 14 days later, they still charged me the full price on my credit card. What a waste of time, delete this app straight the way..Version: 3.5.0

WORST DELIVERY SERVICE EVERI have tried all of the delivery services and I’ve had some poor experiences from a number, however nothing could quite top this experience I had with Door Dash last night. I’m sure we have all been there after a long day of work you get home, am starving and don’t even care what you decide on you just want something delivered ASAP. Well I ordered a pizza last night for dinner, it said it should take around 20-30 mins. After probably 25 mins I get a call from someone from door dash saying that my order needs to be cancelled as the restaurant is closed. I asked “well why am I only being told this now? How did the restaurant accept my order 25 minutes ago if they were closed?” The woman on the phone replied “I don’t know, I just need to cancel this order.” Fuming at the thought of having to WAIT ANOTHER HALF AN HOUR FOR FOOD, I responded “well what about me, the customer? Do you care about the customer or do you just care about cancelling my order?” And the line went dead. Ubereats have pretty poor customer service but I’d pick them any day over this pathetic excuse of a company..Version: 3.1.75

Australia bewareIf your an Australian customer you will get 0 help all contact via email. Driver went home with our red rooster order the app didn’t let us call him or message him for approx 45min, I ended up calling the restaurant which gave me the toll free number you can call. Finally got through to the driver who gave us 3 different stories (he never picked the order up, he had the order but no address, and he is on his way). In the end, the second I got through to customer service driver knocked on the door approx 2 hours later I sent back that cold chicken, go through Menulog at least you get through straight away, oh by the if you press the emergency option it tells you to dial 911, that how highly they rate Australians!.Version: 3.1.88

Generally good, not great when you need supportI’ve been a DoorDash user for a while now and whilst generally good where orders don’t have issues, customer support is quite poor for orders you need support on. I had an order cancelled (which I didn’t initiate) and got an email saying it was cancelled per my request. On following up through the apps help chat function, the agent advised the dasher had to cancel due to an emergency. Before I could respond and provide feedback to incorporate actual cancellation reasons on the email that’s sent, the agent closed the chat window within 3 minutes of no response stating because he hasn’t heard back from me in a while. Is 3 minutes a while? I would think you’d wait at least 5 mins before closing a help/support issue..Version: 3.9.0

LITERALLY USE ANY OTHER SERVICEI can’t tel you how many bad experiences I’ve had with this app. These guys are so rocks and diamonds. Last night was the final straw. Waited 2 hours for an order that was ready after 20 minutes and was less than a ten minute drive away. When asked customer service they gave me a 15 dollar credit that I wouldn’t pass on to my worst enemy. I can’t begin to tell you how frustrating these guys are. Genuinely use anyone else if you need good service. The food when it turned up looked like it had been drop kicked from 50 metres out in a hurricane. The temperature was colder than they’re customer service. Garbage experience would rather pay Uber eats to drive my food off a cliff than use these guys ever again..Version: 4.25.2

DoorDash - Food Delivery (Version: 4.46.0) App Screenshots
  • DoorDash - Food Delivery iphone screenshot 1
  • DoorDash - Food Delivery iphone screenshot 2
  • DoorDash - Food Delivery iphone screenshot 3
  • DoorDash - Food Delivery iphone screenshot 4
  • DoorDash - Food Delivery iphone screenshot 5
More Information about: DoorDash - Food Delivery
App Name:
DoorDash - Food Delivery
DoorDash, Inc.
261.360.640 BYTES
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Relase Date:
Last Update:
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DoorDash - Food Delivery 4.46.0 Update

Version 4.46.0 (2021-07-26): Minor updates & performance improvements.

Version 4.45.0 (2021-07-19): Minor updates & performance improvements.

Version 4.43.0 (2021-07-05): Minor updates & performance improvements.

Version 4.42.0 (2021-06-28): Minor updates & performance improvements.

Version 4.40.1 (2021-06-14): Minor updates & performance improvements.

Version 4.39.1 (2021-06-08): Minor updates & performance improvements.

Version 4.38.0 (2021-06-01): Minor updates & performance improvements.

Version 4.36.2 (2021-05-19): Minor updates & performance improvements.

Version 4.35.0 (2021-05-10): Minor updates and performance improvements.

Version 4.33.2 (2021-04-28): Minor updates & performance improvements.

Version 4.32.0 (2021-04-19): Minor updates & performance improvements.

Version 4.31.0 (2021-04-12): Minor updates and performance improvements.

Version 4.29.0 (2021-03-29): Minor updates & performance improvements.

Version 4.28.1 (2021-03-23): Minor updates & performance improvements.

Version 4.26.1 (2021-03-10): Minor updates & performance improvements.

Version 4.25.2 (2021-03-04): Minor updates & performance improvements.

Version 4.24.1 (2021-02-23): Minor updates & performance improvements.

Version 4.22.0 (2021-02-08): Minor updates & performance improvements.

Version 4.21.0 (2021-02-01): Minor updates & performance improvements.

Version 4.20.0 (2021-01-25): Minor updates & performance improvements.

Version 4.18.0 (2021-01-11): Minor updates & performance improvements.

Version 4.17.1 (2020-12-15): Minor updates & performance improvements.

Version 4.16.0 (2020-12-07): Minor updates & performance improvements.

Version 4.14.1 (2020-11-23): Minor updates & performance improvements.

Version 4.13.0 (2020-11-16): Minor updates and performance improvements.

Version 4.11.0 (2020-10-28): Minor updates & performance improvements.

Version 4.10.0 (2020-10-22): Minor updates and performance improvements.

Version 4.9.0 (2020-10-13): Minor updates and performance improvements.

Version 4.7.0 (2020-10-01): Minor updates & performance improvements.

Version 4.5.0 (2020-09-16): Minor updates and performance improvements.

Version 3.13.0 (2020-08-04): Minor updates & performance improvements.