Cash App is the easiest way to send, spend, save, and invest your money. It’s the SAFE, FAST, and FREE mobile banking* app.
*Banking services provided and debit card issued by Sutton Bank or Lincoln Savings Bank, Members FDIC
SAFE: Protect all of your payments and investments with a passcode, TouchID, or FaceID. Pause spending on your Cash Card with one tap if you misplace it. All of your information is stored securely.
FAST: Sign up and make your first payment in minutes. Instantly send and receive money from friends. Transfer money from Cash App to another bank account instantly instead of waiting days. Use your Cash App account and routing number to receive deposits up to two days earlier than is standard with most banks.
FREE: Send and receive money at no cost. Get a completely free virtual Visa debit card in minutes, and we’ll mail you your custom physical debit card for free in about a week. Invest in your favorite stocks commission-free with as little as $1.
* HERE’S HOW IT WORKS *
Download and sign up for Cash App in a matter of minutes. The signup process is simple and fast so that you can start using Cash App right away.
* SEND AND RECEIVE MONEY INSTANTLY *
Receive, request, and send money from friends and family instantly with only a few taps. Cash App is the easiest way to pay a friend back for dinner or split rent with your roommates.
* BUY, SELL, DEPOSIT, AND WITHDRAW BITCOIN *
Cash App is the easiest way to buy, sell, deposit, and withdraw Bitcoin. Track the BTC price in realtime in your app and get started by buying as little as $1 of Bitcoin. Your BTC arrives in your app instantly. You can then decide to keep it safe in Cash App or withdraw it to a different wallet.
* BUY & SELL STOCKS COMMISSION-FREE *
Instantly begin investing commission-free with Cash App. You can buy as little as $1 of stock in top US companies. Track stock prices in realtime in your app and monitor the performance of your overall investment portfolio. Create a list of companies to follow so you can stay up to date on performance. Brokerage services provided by Cash App Investing LLC, member FINRA / SIPC. Investing involves risk; you may lose money. Investments are not FDIC insured. Cash App Investing LLC does not trade bitcoin.
* GET A FREE CUSTOM VISA DEBIT CARD *
Order your Cash Card (a customizable Visa debit card) directly from Cash App. You’ll be able to instantly make online purchases using your virtual card or in-store purchases by adding your Cash Card to Apple Pay. We’ll also mail you your physical laser-etched Cash Card in less than a week so you can swipe, dip, or tap at any merchant.
* RECEIVE YOUR PAYCHECK UP TO TWO DAYS EARLY *
Deposit paychecks, tax returns, unemployment benefits, government stimulus payouts and more directly into your Cash App balance using your account and routing number. Receive deposits up to two days earlier than is standard with most other banks. Use the same account and routing information to pay bills using your Cash App balance.
* GET INSTANT DISCOUNTS WITH CASH BOOST *
Cash Card is the only free debit card with instant discounts at your favorite stores, websites, apps, and restaurants. These instant discounts - Cash Boosts - are easy to use and are applied to Cash Card transactions instantly. Just select a given Cash Boost in your app and then use your Cash Card to pay. It’s that simple. No points, no waiting, just instant savings.
Cash App App User Reviews & Comments
DO NOT SET UP DIRECT DEPOSITI am missing two direct deposits that were scheduled to hit my account this weekend and I have yet to receive them, or any feedback on what may be going on. As I am scheduled an eviction, it would be really nice to know what Cash App has done with my money, but being that you do not have a customer service line where I can talk to a real person, I am scared I would have to take legal action. I am highly uncomfortable knowing that my money isn’t in my account where it was scheduled to be deposited and it has completely unconvinced my life and my three children’s lives as we use this money to eat, pay bills, buy gas, pay out car insurance and rent, and I have no clue when I will get it. Cash app has completely no way to get up with a live person right now. How many people would like for their money to be in cyber space somewhere while pending eviction from the home your family lives in? 💔 Cash app has let me down. I do not recommend cash app, and most definitely not setting up direct deposit with them. They scammed me out of two direct deposits, and I haven’t heard anything from anyone at cash app about it..Version: 3.15.1
Screw PayPal & VenmoCASHAPP IS WHERE ITS AT! I’ve been saying this for years, no holds, no chargebacks, no SCAMS. I spent so many years trying to make PayPal work as a seller and they scammed me every single time (Buyer scams backed by PayPal and PayPal themselves). I still have hundreds of dollars up in the air on old PayPal accounts that they refuse to give me. And in case you didn’t know, Venmo is just a “lite” version of PayPal, owned and operated by the same scammers at PayPal.. Cashapp is instant in every aspect. I use it every day, you could literally use Cashapp as a replacement for your bank, they support direct deposit and give you a routing and account number, and the Cashapp cards are awesome too! I made a sick looking card in the editor and got it in the mail super fast, the best part is it was totally free! I’ve tried to find anything negative about Cashapp to put on here but there is nothing bad to say. I can’t thank the people behind Cashapp enough for making my life and operating a small business SO much easier and simpler. I’m done helping pay PayPal’s bills. Download this app now and never regret the method you used for transferring money, receiving money, or sending money EVER AGAIN!.Version: 3.30
Beware! Horrible Customer Service!If only I could rate this app 0 stars! Beware of this app! Everything seems fine, until you have an issue with your funds and find out that there is no live person to talk to; then they send you a generic email about the issue but in no way attempt to solve it! So a friend sent me funds in which I then returned within the hr, but apparently the funds were not received, although the money was already removed from my bank acct. My friend then put in a dispute with the bank, in which, rather than the app doing their due diligence and trying to find out where the funds were sent to, immediately took the money out of my acct again. When I tried to figure out what way going on, where the funds went and how to resolve the situation. I then find out that I cannot talk to someone over the phone for a quick resolution but instead via email. So I send an email notifying them of my complaint and receive a very general email in no way addressing my concerns, but notifying me that because its a bank dispute that have no further details on the issue but that they are typically solve within 90days and that cashapp has the right to withdraw the amount of the disputed transaction. So they are not even going to attempt to resolve the dispute or find out what happened. So I have filed a dispute with my bank too, and soon as this is resolved this app is going right in the trash. I will definitely just stick to zelle and working directly with the bank..Version: 3.0.1
Abysmal customer serviceI’m used to getting bad service from banks but this app was supposed to be different and it was for a time. For 3 years Ive used it for simple transactions and sometimes as away to get paid for projects. It has been linked to my debit cards and bank accounts. Never needed help or customer service before until this past week. All of a sudden all my transactions would receive a “transaction failed error message “ I contacted my banks and both said they had no issues and had not flagged anything for fraud. I contacted cash app and they responded by basically saying that sometimes transactions failed because they saw some use that was out of the ordinary. Folks I’ve never moved more than $300 on this app. They continued to to tell me that they could give me no further information. When I asked for clarification and relayed my banks info they continued to send me the same canned message. I tried deleting that account and setting up a new one. Same issue. What angers me is that after asking for them to provide records for my account and to substantiate the claim that some “out of the ordinary” transaction took place they simply ignored ‘me. I’m contacting the CFPB to log a formal complaint in order to get my info. It’s a great app but if this is how they treat customers who ask questions about things they have right to know then they should be held accountable..Version: 3.11.3
MisleadingI like this app a lot; however i have not received my $5 for transferring money and i have not received my $20 for the two referral i gave, both people are happily using the app but both reported the same issue with the $5, one was able to get $10 from referral the other did not get $10 referral. Other than the payout offers not working everything else seems to work very fast very good, everything is pretty easy to find so complements on your ui, this would be a 5star review if not for the issue with the transfer and referral payouts not paying out. Also as someone who got the “glow in the dark” card its really not very glow in the dark, its cool but definitely more fluorescent than luminescent, my custom design came out perfect, i really love the personalized touch. Obviously if you read this far you may notice i didnt touch on important key features like card deactivation at a touch and the other core features that brought us here, thats because as far as ive used them so far everything works. This is a good clean app that i can recommend at this time. Cheers to hopeing they dont mess it up with clutter and useless crap that makes it unsafe..Version: 3.23
I wish I could give no starsI’m having an issue with a company that I got a trial from, and as advised as soon as I got the trial product, I canceled my subscription. Two weeks later I see in my cash app notifications, that same company was attempting to take $95 from my account. I reached out to Cash App and they told me that it was nothing they could do, that I had to contact the merchant (it took about 3 business for a response). So I did, and the vendor customer service representative refused to cancel my subscription. So I called back and spoke with a supervisor who told me that he canceled my subscription and gave me a cancellation number. The very next day I saw another notification that the same vendor was still trying to take $95 out (luckily no funds were there since I never use the card unless I’m sending money to my children in college). I called the vendor again and again I get another cancellation number (different from the first one). I inquire about the first cancellation number and was told no record of it). I reached out via email to CashApp again, because Spring Break is coming up, and I’m sure my children will run out of money. I was told to reach out to the vendor again and that that was the only course of action. I’m giving this app 1 star because when you sign up they tell you this app is better than a bank. NOT!!! They could careless about you. And it’s a shame!.Version: 3.9
To customer support if you can’t log inEdit 2: After a couple of back and forth support I have now received multiple scam calls asking me to download team viewer in order to verify my account- i.e an app that lets the see everything on my phone. When asked how seeing everything on my phone would allow them to verify me the scammer pretending to be cash app says that it’s too technical so I need to download it first and I would not understand. They called me, How would the scammers know I’ve had cash app issues if not for some insecurity in cash apps system? This app is trash and you will have your money stolen. Original: I changed my phone number and haven’t been able to log in to close my account. The only way to contact support is by making a new account and there is no live support over the phone it’s just automated. Hope no one who gets my old number can just “forget password” and reset it bc they have my number. Edit1: I just want you guys to know that I’ve been emailing back and forth with their customer service for like 2 weeks and it’s absolutely infuriating. They probably offshores it to save $ and it’s just so tedious and impossible. Like how hard is it to understand that I can’t close the account myself bc I have a different number so I can’t log in ? Like it won’t let me! Every other email is like just log in and request to close it- I can’t!!!!.Version: 3.25.1
Don’t use this for bitcoin paymentsI used this to purchase bitcoin so I could buy a product from a Dutch company that gave a third off for using bitcoin. Purchasing the bitcoin was simple it allowed me to do so in a few steps. Sending it to the recipient however required verification which is fine - if the verification ID scanner actually worked or the customer service actually responded. It didn’t so I immediately contacted support sending them my ID photos for them to confirm my identity. They didn’t do this, they simply sent me instructions of how to make the scanner work - very condescending as if I’d not used my camera before. I then sent another support email and they said it would take 10 days for them to verify manually. This is a banking app - response times should be at most 24 hours not a matter of days. The value of my bitcoin then dropped below the amount of the goods I wanted to purchase. Yet to be sorted by customer service and they haven’t offered to give me the money back - what’s the point of advertising a bitcoin payment service if you don’t verify people on the day? I wasn’t in it for the investment. I will update this review if the issue is sorted but this company has the WORST customer service I’ve ever experienced, no phone number only an email support which doesn’t respond. Verification should be done daily otherwise don’t advertise being a bitcoin payment service..Version: 3.23.1
Don’t download.I hate this app. Honestly just download venmo, it’s much easier. To be honest, I only downloaded it for the $5 reward but that didn’t even work out. My friend and I sent money to each other so they would give me the reward. It had no trouble taking the money out of my checking account (since my cashapp balance was zero, having never used it) and it says that I got the reward. But it says my balance is only $5. This doesn’t add up since I’m -5 in my checking and +5 on the app. It should be +10 if it really rewarded me. I’m trying not to be frustrated over $5 but it’s so difficult to transfer to my bank account, so if anyone wants to give me cash I’ll transfer the $5 to your cashapp so I can delete mine and be done with it. Basically took $5 from my account since I can’t actually use the money on my app unless I want to pay someone through it, which I don’t since almost all my friends use venmo (for good reason). In response to the developer commenting on my review, I did do it through the link that my friend sent and followed ALL of the steps. The app even says in my notifications that both my friend and cashapp supposedly paid me, but one or the other is missing from my bank account. I did not miss a step. The fact that they acknowledged my review but didn’t acknowledge or try to figure out what happened on my account also goes to show that this app clearly doesn’t care about its consumers and would rather just put the blame on them. Deleted..Version: 2.30
Terrible customer service! No communication.I’ve used this app for a couple years now for work splitting dinners, my kids sports, fantasy football, etc. this app was always awesome and still is a great convenient app for the most part. Recently my app was logged out of somehow. When I opened it it asked for my phone number and then it made me create a new cashtag name. I was unable to get back into my previous account where I had a 140 dollar balance. I’ve must have written 20 plus emails asking for help over the past 2 weeks and customer support will not respond or help resolve my situation. Up till now I’d give this app 5 stars but now I just rather use Venmo. If cash support will step in and fix this issue then I’d change my review to 5 stars. Not looking good though. About 4-5 days later after I left this review with a 1 star I was finally contacted by cash support tech named Rachel by email and they did finally get my accounts merged and my money back into my account. I did change my 1 star to a 4 star only because it took 3 weeks to fix. If it were a quicker response I would’ve given it a 5 star but for an app that handles money you want assistance ASAP. I will continue to use this for the convenience. Thanks cash app..Version: 2.58
My nightmareI recently joined Cash App to receive payment in BTC. You have to enter your Social Security number for tax purposes, when mine was entered I entered it incorrectly. There is no way on the platform to edit it and reconfirm validity. When you try to sell your BTC a form will pop up stating that “ By confirming, I certify under penalties of perjury that I’ve reviewed the information on this Form w-9 and that it is correct.” There is no option that states “If anything on the form is incorrect go to...” It’s been more than 24 hours and I have not heard from Cash App support yet and I cannot receive my funds until they reach out. I don’t usually leave negative reviews, but this is my only option left of reaching out unfortunately. Update: I was finally contacted by CashSupport, I explained the issue, we sent emails back and forth, but I was sent a response that didn’t resolve the issue or give me any guidance on what to do. It was more so a script. I contacted the person back to clarify my issue, but I didn’t get a response from her the email said, “Hi you have reached an unmonitored email address...” I was responding to the email thread that we had been using so I’m not sure what happened. I just want to change the SS# on my account...that’s all if possible or be guided in the direction to someone that knows how to take care of the matter...Version: 3.7.3
Horrible Customer ServiceInitially I thought cash app was pretty awesome as it allowed me transfer money to who is in college whenever he needed it. Then I all of a sudden I was unable to make or receive any transactions. After searching the net I found a customer service number. When I finally got in touch with a rep, he was difficult to understand and initially seemed rude. When I made comment, he changed his tone and was quite helpful. He had me connect my phone to the computer and we began maneuver through the system. When he had difficulty he got his supervisor who was quite rude and arrogant. He informed me that there was suspicious activity on my account (the month before someone from across the country managed to take money from my account using square, an affiliate of theirs),and I would need to deposit 500 on my cash app and transfer it. I told him I would do no such thing and he then too began raising his voice telling me he was a supervisor. Well I resorted to using expletives, telling him what he could do with that supervisor thing (not proud of that). As far as I’m concerned, not only was it annoying speaking to someone I could barely understand, the fact that they had a condescending, oh well attitude. It’s unfortunate because I enjoyed the convenience of cash app. However the customer service in the event of issues are horrible. I deleted the app and will just go back to my original manner of transferring money!!.Version: 2.30
Horrible app to useI never usually leave reviews for apps but this one has definitely made an exception. Point. Blank. Period. This app is horrible in ever way. I would give it a corner of a star if I could. In every comment it’s the same and it’s true the customer service is horrible, money goes missing, they don’t answer you when you email them back or anything. When I first started using it everything was fine my first problem was when someone sent me $40 and it never came through my acct at all it showed in my transactions in the other persons transactions but never hit my back acct so I removed my bank card and stopped using the app. Then when I downloaded it and used it again I was literally going to place like the gas station and McDonalds then all of a sudden nothing is going through. Money can’t be sent received nothing and when I contact them they basically accuse me of fraud and say they shut down my acct won’t give me a reason why and won’t let me get my funds I had left off the acct. I have worked in customer service just about all my life and this........THIS IS THE WORST CUSTOMER SERVICE I HAVE EVER BEEN DEALT. I would rather walk in a store and stare at the cashier for 5 mins waiting for them to notice I’m there while they txt their boyfriend back than to deal with these people over email!!! Apple should literally shut this scheming app down because I guarantee every dollar that keeps going missing out of people’s acct is definitely going to somebody!.Version: 2.49.1
Poor customer serviceCash App is a good app to send money and receive it instantly but when something goes wrong they have extremely poor customer service. Basically no customer service at all. Someone had used my cash app information at a Walgreens and I got an email stating the transaction was made but when I went to check my transaction history on cashapp it wasn’t there. I emailed cash app customer support after going through tons and tons of crap to even find their email because they have no phone number I was able to call. I have yet to receive my refund or be reimbursed for this issue. I haven’t even received an email back for this issue and it’s been a week. I did however cancel my card and order a new one and was notified that my card information was used again but thank god it declined after I sent my husband all my money on cash app to avoid loosing more. The declined transaction did however show up in my transaction history on cash app ... but the one that was able to be processed didn’t. Cash app is convenient when you need money sent to you for an emergency but I do not recommend leaving money sitting on your cash app because fraud happens all the time and cashapp is not able to help you if someone happens to access your card information or account information..Version: 3.22.1
Only rated 5 so it would stand outCashapp is a SCAM. I sent $100 dollars to my landlord, and they never received it. And yes it is the correct email and phone number AND cashtag. When I clicked for a refund they even received the notification for it. But they never received any funds. I’ve been trying to contact support about this issue and they just keep giving me different agents and at this point it just seems like they're all bots. Cashapp is the most unprofessional app I have ever used and after this I will be deleting and never using again. I’m not the only one with this problem. There all several people who have been trying to find out what happened for months+ . They don’t even have an option to call, and no ones tried to help me in my issue. They keep sending me directions on how to “cash out amount” on recipients phone. Its a scam. You might not have a problem with it yet, but one day they will steal your money and not help you with it. I don’t recommend this app. Its so sad too because I’ve used it for so long and then they had to do this. They need a better system. I’m a young adult that works hard for her money. And for this to just happen? My landlord keeps asking where the funds are even though it says “sent” on my end. Horrible app!.Version: 3.30
Not a safe app to download, it’s a scam.So I buy, sell, trade, locally & online. eBay, letgo, I even use OfferUp. I had a customer & he doesn’t have Venmo, or PayPal, he tells me he only has Cash App. So I downloaded the app. to receive payment. Almost instantly I get an email stating that the payment has been placed on hold, & I have to increase my daily limit so I can receive payment in full. Being that the email had the cash app logo, brand, & in the body of the email it had some of my personal info. that I had just entered, as well as the email also had the customers information With his payment info. So at this point I think it’s all part of the process. Long story short through emails & texts messages I had $600 on hold, so I just needed to add an extra $200 to my cash app account to Increase my daily limit. Mind you there is a plethora of emails, text messages, & information coming directly from the app. I added $200 to the app using the information that was provided to me through these various emails. I quickly realized it was all a ploy to get me to put $$ on the app because they asked for more shortly after. I saved all of the emails, and text messages, I even saved the confirmation number that was provided to me through the app. To share & let people know, to use any other money app except CASH APP!!! They are criminals & they will take you for everything if you give them the account info. Hope this helps stay safe.Version: 3.22.1
TheftsCash app are such Thefts. They falsely charging me $365 on my account that put my account into overdraft. When I contacted their support team through email the told me that it was my Apple account was the one that was charging my account this amount and that I should contact Apple to resolve the issue and so I did and Contacted Apple. Apple told me that they not the one charging my account the amount of $365 and that they not charge my account at all for anything and send me my whole Apple statement summary to prove it. Apple even offer to speak with them on a three way with to clear up an misunderstood that they’re having. So I contacted Cash app through email and information them of what Apple said and send the my Apple statement and inform they about the offer of the three way conversation. Still Cash app want to charge me a fraudulent transaction charge. The thing about it is that they’re charging my account a Whole $365 but I can’t find on my Cash Apple statement as to where what the charge are for, it not even on my Cash app Statement. Apple even ask my on the phone Cash app say what’s the charge is for .. no.. all the information they’re giving me is that Apple is the one Charging the Account. This is frustrating and stress. Feel so Disgusted and Disappointed in Cash App that this is what they do to their Client. I would have give them No Star. They’re the Worst.Version: 3.14
Nonexistent customer serviceThe app is good but it doesn’t make up for the lack of customer service. I was a victim of a phishing attempt that resulted in my account being hacked. I changed my info as they suggest and contacted them. They simply sent me a computer generated message on how to change my pin which I already did. Fast forward a couple weeks and I get notifications of somebody else logging into my cash app. I opened my app and removed my personal bank info in an attempt to protect its security. While I was on the app I literally watched helplessly while the other person sold all the money I had in stocks. They then requested the money from another cash app account and approved it while logged into my account. So I once again contacted cash support. I almost thought I got somewhere when they told me they’d open an investigation and asked for more info. I gave them everything they needed and was told if I had any questions feel free to reach out. I continued to ask questions because I was concerned with the security of my accounts and if my money could be returned. I never heard any response from them from there out. I even attempted to reach out to them again in hopes to maybe get them to “investigate” it all again. I literally got almost the exact same messages all leading up to no response or any real help at all. I’m surprised for being the #1 finance app they have such lack of real customer service..Version: 3.28
Cash App User BEWARE!!!!Just to clarify I have been a user of the cash app since 2015. However, about a month ago my car was broken into, the criminal stole about $3,000 worth of my stuff including my phone and wallet. When I started getting texts from one of my banks on my secondary phone asking if I was getting gas and ordering breakfast at jack in the box, I replied no and the card was locked. I immediately ran to my car and saw the door to my convertible was open. I drove over to the closest JiTB and they said they remember the people but didn’t have a camera on the drive thru. I received texts throughout the day from cash app stating they were using my card in cities nearby so I followed them and finally found them. I reported the break in to the police and cash app with the evidence I compiled in order to get most (not all) of my stuff back. They spent about $700 of my cash app money and when I gave cash app support EVERYTHING I had on the criminals they denied that an error occurred and DID NOT refund me any money that they used. I requested the claim be reopened 3 times and all 3 times they denied an error occurred. My situation was handled the best I could handle it given my military background and I would advise EVERYONE that using the cash app as a bank is ILL-ADVISED. Send money, transfer money, hell, pay bills BUT DO NOT USE THIS AS A BANK!! The support is a FXCKING JOKE! 👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼.Version: 3.11.3
Frustrated!!! I just want my money back!!!Initially I would say that the purpose behind this app were on point but now after a couple years of using it, it is really not all that good. The money sending process is good up until you type the wrong name and don’t have an option to retrieve your funds back after noticing your mistake. And let’s not talk about the customer service or the lack there is. To know that I don’t have the option to speak with a over the phone but via email, is ridiculous and even with that there is a 24hr wait in response. I just found out that there are several cash app accounts (2) using my name that are not me and people had been sending me money but I haven’t been getting because of these accounts and customer support said just send a request to the receivers requesting the funds back, and if you have done that and had a good outcome behind it, you are that 1 in a million. I once thought this app was good & deserved 5 stars until my money ended up in the BIG BLACK HOLE/someone else’s hand and now feel that it really is not worthy of a star. I now we’ll be deleting my account (if that’s an option) & using zelle. A better process needs to be designed for this app. The first being giving the users the option to speak with a person over the phone and not just email; The ability for senders to CANCEL transactions when they noticed a mistake has been made; And a better way to retrieve old accounts..Version: 3.4
Convenience isn’t always good with their debit cardI been using cash app for my business and personal. This past weekend the trust between cash app and I has been broken and I since then terminated all dealing with them. Let me share what happen. On a Friday evening I used my cash app debit card to make a purchase. Just as always the transaction went flawless. Once completed I switched my debit card off so that no other unauthorized transaction can occur. I used this feature religiously without issues. The cash app debit card when turned off will go from black to a ghost white. However this time the debit card disappeared and a few minutes later I was asked by the app to sign up for a new debit card. I contacted cash app via email (the only way they communicate) and I explained what happen. Within minutes I got a reply from an agent asking me key questions. I replayed with the answers they were seeking. Saturday went by, Sunday went by, Monday went by and no word from cash app. Tuesday morning I get an email saying that a push was sent to out to fix an issue and I and other cash app customers that were affected can resume using the debit card. This was a wake up call for me that this app has issues and cannot be trusted because the fixes took three days. I urge you all to use caution because if this happen to my business cash app accounts; the situation would be painful. Please use caution..Version: 2.44
DO NOT GET!! USE BREAD APP!This is the absolute worst app to use for dealing with funds and crypto currency. The app itself is set up nice and easy to use, but the customer support is so terrible. I would give negative stars if I could!! I have watched my balance of bitcoin fall from a little over a $1,000 to just over $300 because I can’t withdraw it, I can’t sell it, I can’t move it to another app that will actually work. I have been dealing with this for going on 5-6 months now! I have emailed cash support so many times it’s unreal, with 1 response. 1 freaking response to probably about 20 different emails! A guy named Linz said he would look, get it fixed, it was probably a glitch in the system and he would get back with me in 24 hours. This was 2 weeks ago. With no response. I have emailed him back Atleast 5 times now with no response. I have literally watched my balance fall and there is absolutely nothing I can do about it. You can find s way better app to trust your money with! This is not the one!! P.S. Developers, I have every email, all the evidence. I would be more than happy to show you. If this is how you want to run a company and how you want your customers get treated. I’m sorry for you. Making millions of dollars while your customers are over here losing money at your gain because your team is not doing there jobs! Like I said, I have all the proof, all the email. I’ve been trying to reach out for so long! I just want my money!!!.Version: 2.53.1
DO NOT USE!!!!Let me start off by saying that I wish I could give ZERO stars. Without my knowledge, the transfers I was making to a friend started being sent to SquareCash instead of directly to the bank, the only way to get it to the bank was to "cash it out". The app has NO issues when taking your money, but magically cannot "refund" any money. Customer support is via email ONLY, so who knows if it's an actual person. I've been trying to find out where a $300 refund is for over a week now and every email response says the EXACT same thing; basically blaming the bank and requesting a letter head note from my bank to prove that I never received the money. After explaining OVER AND OVER again that the bank does not provide such letters nor can they trace the so-called reference number they provided, the email responses still said the exact same thing. My banks branch manager offered to call their customer support (because I am his third customer this week having this issue) but as I mentioned earlier they don't offer phone customer support, cowardly. They provide no proof of it being sent to my account; even the app shows it's not completed. My bank is now investigating this issue and SquareCash will have to prove to them where this money is. If you like losing money, I recommend using this app.... otherwise there are MANY other ways to send and receive money. Good riddance Cashapp.Version: 2.21.1
Run from this app it stealsI have tried to call and been emailing idiot staff with this company fir DAYS!! When I started using the app all was good. Then all of a sudden all heck broke loose! I had the option of instant pay or standard for a while, then I noticed out of the blue the option of standard 1-3 day payout (free) was no longer an option for me . Why?!?!? IDK, I’m glad you asked too! I believe it’s so the company of course can be paid 1.5% on each of my cash out payments. As instructed by the idiot CSR, I have deleted my bank and debit card information several times trying to resolve the issue to no avail!! I am now being told that I have a business account which charges 2.75% each time I receive a payment. WOW! I told you thieves.....I’ve been on an email conversation for 3-4 days trying to get this fixed....but of course no resolution in my favor so I decided to delay the app and try another with better integrity and respect for customers. I requested a call and refund for all the fees that i was charged and should not have been.....the CSR Vanessa keeps giving me a canned text response !!! I’m beyond angry and disgusted with this company (app). You’ve BEEN WARNED!!’.Version: 3.20.1
Use another payment app!! Cashapp security and customer support is a joke!!!!Update 11/25: Cashapp said they were gonna help and gave me a link. It just literally opened up a link to get into the app. I found a link in the app to get to put in a complaint and get to customer service. It all seemed like it was going fine at first, emails were going smooth THEN I just kept getting bounced from one customer service rep to another and another and another. They said a specialist was going to be looking into my case and it would take 5-10 business days to look into then I'd be notified about how it was going. Almost been another month now and still haven't gotten any word back AT ALL. This app is an absolute joke!! Highly recommend using another app that has some security and has a decent customer service. Definitely going to place a complaint with the BBB. Original Review: I've had cash app for a few years now and no problems. Last week someone tried to hack into my cash app and take $300. He failed the first time but managed to take out $100. Called their support and they were super unhelpful but promised I would get my money back in 24-48 hours. It's been a few days now and I have not received a call or email or anything. I wouldn't recommend downloading this until they fix their problems. There are other apps out there like Zelle that are more secure and I haven't had any problems with them..Version: 3.27.1
Great for those who don't carry cashIt's a very minimalistic type of app. It's easy to use and I have had no issues with it. It does ask to link your debit card and bank information, which is understandable. I asked my girlfriend to download the app to send me $50 that she needed to give me. When she sent it, it went to my cash drawer. Easy enough. Then I went to cash out and it told me that it was "instantly deposited" into my bank account. At first, I was like no way. So I went to check my bank and there it was, $50 dollar deposit transaction and ready to use. I would recommend this app to all my college friends because it's really useful for us since none of us ever carry around cash. I do admit that I don't believe I ever received the $5 for referring a friend but I don't really care about the promo money. Update: It's been a year since I've used the app. My girlfriend sent me over $600 last month with the app and I was debating whether to keep it in the app since I have that beautiful etched Cash black card now or not but in the end, I decided to put it in my bank account. Since it was a weekday, it was in my account the very next day. Thanks for the great work!.Version: 2.18.1
Lost money meant for my sick momMy sisters were setting up an account to receive money for mom. They started accounts and it said the money was sent and received but before my sister could withdraw the money her account asked for to add a bank account which she did and then a pin but it didn’t accept it. She tried again and it didn’t work so she called me to help. I decided to log into her account via my cash app and try again. I entered it all slowly and correctly but it locked me out. After contacting customer service about the issues her account was closed, the money is now in limbo and account can’t be used again. My account won’t allow me to log out (even when I deleted the app) Now whenever I try to talk to customer service about it they just send a generic message saying your account is terminated. We are both locked out and my sister is out of 300 dollars. Update: I was told to contact them as you can see below and that’s exactly what I did. I used both of the communications they told me to and no one got back to me. I’m still waiting on a response but no one is responding even though I see the message was seen. Your email said you would respond in 24 hours and that was 3 days ago. Square cash just saying you will help is not the same as helping. Very disappointed and tell everybody I know to switch to Venmo or Zelle..Version: 2.55
User BewareI was asked to download this app by a buyer on Facebook Marketplace. I have never used this app before now and I will not be using it in the future. They have no customer phone support even though they have a customer service phone number that only redirects you to use their app. I emailed customer support and I received a response but the response simply reiterated the request for the refund in gift cards before I’d receive my money. Not only that, but their response was so poorly worded and misspelled that it appeared a small child wrote the response. If you want users to feel confident using this app, then you should have better customer support. Especially considering I am a first time user, this entire ordeal has not inspired me to continue using the app given how absurdly difficult it has been to actually be paid for something I’ve already shipped. Additionally, there is nothing saying you have to have a business account versus a personal account in order to receive payments over $500 when you begin using the app. If this does occur, then the app requires the payer to add an additional $500 to expand your account. After that, they request the money to be refunded through gift cards when you still have not received any sort of payment for the item you’ve sold. Needless to say, this business practice seems suspicious at best to me..Version: 3.29
BEWARE!! Terrible customer support!!My cash app was compromised, someone used it at a Chipotle in Denver and I live in Ca. I wasn’t even alerted of the charge. Then the alert I did get with that someone was trying to spend $463 at Apple and it got declined which is when I realized something was dreadfully wrong! I tried to contact customer service on the phone, they referred me back to customer support on the app, so I sent an email which took them over a day to get back to me where they Told me to apply for a new Cash App card THEN and ONLY THEN would they address the security breach issue. Meanwhile I removed my checking account info and froze my card as best as I could from the App. The thieves continued to try and use my account over the next few days, I reported this by email, (the only contact Cash app has with there customers) and they did nothing. Then all of a sudden cash app alerts me that I am seven dollars overdrawn and I need to transfer money to settle the balance. I contacted them again asking if they had any intention of reimbursing any of the money that was stolen from me, I got no response. Imagine my horror this morning when I got an alert that cash app took it upon themselves to re-activate my checking account and remove the money themselves!! I I strongly advise against doing business with Cash App or their parent company Square, which I had left last year because of their poor customer care. April R..Version: 2.43
Zero stars if possibleHonestly this is more for the customer service than the actual app. I don’t Believe I’ve ever written a review before, but this was impossible to ignore. When I received my cash app card my last name was missing, well most of it, the first two letters were there. I reached out to see how it could be corrected and was first informed it couldn’t be. When I asked how I was supposed to use a card without my name on it they explained that since it was a debit card I had to put money on it to use (apparently assuming I didn’t know how to use it). I replied that since businesses often ask for ID even with debit cards it would useless to which there was no response. A few days later another rep emailed and explained how I could change my name in the app for display on my profile, and finally included details on how to request a corrected card. I responded AND asked if they could confirm my name would fit properly just so I could know if I could include my middle initials on the card. Two days later I got the same email from a NEW rep, with all of the same instructions, and no response to my questions. I replied with the exact same response I had previously, and immediately received a do not reply to this email bounce back. Thé service has been horrible at best. **update in response to their attempt to mute my frustration. I STILL have not gotten a response to my last attempt at contact so I doubt you would actually “love to help.”.Version: 3.8
Made More $ In 3 Months Than Previous YearIf you bother to do research on bitcoin and learn the ins and outs, you can easily do what I’ve done. Not only does cashapp make it simple to buy & sell bitcoin, but it also makes it simple to buy & sell stocks. With one click of a button, $ is in your cashapp. Another two clicks and you can buy bitcoin & track it’s daily, weekly, monthly, annual, and all-time gains. Same thing for stocks. This app alone has helped me SAVE more money in 3 months than the previous year combined (and I did it in 2020 and the start of 2021 all during lockdowns and a massive power outage in Texas). If ur worried about bitcoin, don’t be. U literally buy, keep it in for a month, and I GUARANTEE your money will accrue MAJOR value. Leave it in for a full year, and you’ll more than triple whatever you initially invest. At 2 clicks, this can instantly be converted back to $ and transferred into your bank act. U DO NOT have to buy whole bitcoins (it’s over $55k at the time I’m writing this. Who has $55k?). U can buy a sliver. Think of it as buying a sliver of a gold bar, only Bitcoin gains value MUCH faster than gold ever has. You can do the same with stocks, but my portfolio is primarily crypto. But learn crypto by starting with the original - bitcoin! And this is by far the simplest bitcoin wallet available in the United States! It’s a life saver.Version: 3.33.1
Love this app!I’ve been using cash app for a few years now. Was introduced to it by my kids (all adults, btw). It comes in handy because I’m a truck driver and I don’t have to make plans to make an extra stop and hope western Union is where I’m stopping. Cash app is easy, fast and was way cheaper than using western Union when I first found it. It’s made my life a lot less complicated because my landlord even checked out the app a couple of years ago and decided to download it to make rent collections easier. It’s great to no longer deal with electronic checks or a money order via snail mail or be late paying because I have to come back into town to pay rent. He’s a bean counter by nature so he likes getting his money with a tap on his phone. I also use it to send birthday money, help the occasional friend in need, etc. I also load money to pay tolls and sometimes get fast food so that if my card gets jacked (there have been reports of cashiers helping themselves to cash back when people check out), there’s no direct access to my checking account. And I can easily draw the money back to my checking account so even if I lose the card, I feel safer about my funds being accessible to just me..Version: 3.30
Lost money, poor service, nice layout, and cool card.Pros: very easy to use, navigate, and the card is super cool. Only thing I miss is the card. Deals upon deals if you sign up to get the card and it was always convenient to get 5$ off bills occasionally lol. Cons: this happened about a year ago but I was trying to pay for something when I thought the person had a business account and they stole my money. Cash app kept saying they don’t do business but yet the button to change an account to business is right there..... so maybe back then they should of educated us more rather than expecting us to know. They refused to work with my bank for the dispute and I lost 50$ and the person is still using the app stealing people’s money. Their customer service is nothing but horrible (at least it was around August so maybe it has changed but my review for some reason won’t show... let’s see if this one does...) they depended off TWITTER for customer care which is the most immature and unprofessional way to handle customer service I have ever seen. They refused to elaborate and help me other than the usual responses of “it sorry-“ no, fix a problem that happened on your platform that wasn’t very well taught to the users. Other than that, I liked the app when I had it and if I could trust them slightly I would definitely give it another shot. just the service given to customers has hopefully improved and until I see that my rating will still remain as is..Version: 3.33.1
When your in a panic for some unknown emergency...More than once in my life , I’ve had n unexpected emergency , n it’s bad Enuff to have n emergency of any type , but it gets a little worse when along with the emergency , I’ve found myself far from home during the emergency , and panic can set in quickly when your far from home n realize I had no money to cover returning home by any other means than driving , which is how I got to where I was. I was starting to panic as it set in , how I needed cash n I needed it quickly and without issue , so thanks to a very intelligent n favorite sister of mine (I have one sister ) she told me about cash app n where to go to get in the App Store , I easily n quickly installed cash app onto my phone , n within minutes after installing , reading about n then opening my new cash app , my sister sent me the money I was in desperate need of to get back home quickly n now a little less stressed , I was so happy n grateful that I had cash app during this particular emergency, n I’ve used it often since for a few different things as needed , n not just emergency’s . I’ve told all my friends about cash app , n the only ones who did not install cash app , are the ones still trying to figure out what happened to their money or personal banking info from using some other app for sharing sending or receiving monies n it didn’t work out as they wanted . In my personal star rating system I’ve given cash app a “20 ⭐️” rating in a “10 ⭐️” system ..Version: 3.31
UselessThis whole app is bad, Things Literally were all perfect, then one day It just wouldn't let me send nor receive money, But the account looked fine, I had to search around the whole app its self Just to find out that “my account is closed” I didnt recieve not an email nor text notification saying this, I had to find out for my self, It was apparently closed Due to “suspicious activity”, I couldn't get help from anyone, when I went to cash support I just literally got back an email saying that “your account is closed due to violation of so & so” when In reality, I didn't violate anything, It was also given that I couldn't even speak to any one , Nor did I even get to speak with an actual person, So with the account literally being rendered Useless, I permanently shut it down to build a new one, & so I set up the new account just to come to find out that now my “bank isn't supported” when in reality its other people who use Cashapp & Have the same bank & Same type of checking account, overall as a customer You guys gave off Horrible customer service, & Its weird because all I do Is buy bitcoin & Send money back & Forth between me & My friends, Thats very Odd as a company to Not value your clients/ Customers, My New account is still not in motion due to the fact that I cant even attach a bank account to it , So again Im back to square one with an account that has Once again Rendered me USELESS..Version: 2.55
I DO NOT RECOMMEND USING THIS APP!!!I purchased a new phone and my phone number was changed 3 weeks ago and found that I could not access the account I had set up under my old phone number. I have hundreds of dollars sitting in the account that I needed to pay bills and when I counted the CashApp support team, they asked for my personal information in order to merge my accounts, that in my opinion, had nothing to do with the account that I had previously set up. After providing the information, they told me that they then needed for me to apply for a cash card or enable the Bitcoin feature on the new account, so that they could further verify my identity. I enabled the Bitcoin feature, which required me to take a photo of my driver’s license through the app so that they could verify my identity. After it was verified, I contacted their support team and again, they said that they need more of my personal information, which again, had nothing to do with my account that was set up. I refused to provide any additional personal info to protect my own privacy and info and they will not merge my accounts. I still do not have access to my account and the hundreds of dollars that are sitting in the account and I am extremely worried because I do not have the money needed to pay my bills! I have been in contact with the CashApp support team daily, but to no avail..Version: 3.7.1
Confused and Disappointed loyal customerI’ve been with cash app for about two years and strangely in June 2020 I started having money deducted from any and all my receiving payments from friends and family, out my cash app account. I’ve contacted them once I realized that they were doing this and wanting to know how and where this money was going to. They expressed through email that I have a business account. This was confusing and also false information. I NEVER SET UP ANY BUSINESS ACCOUNT ( I never even had any bank account linked with my account). So I don’t understand why they have the privilege and authority to just take my funds without me authorizing this. They only refunded me for seven days and they have yet to send me the remaining money nor information showing how this could happen to me. I’m an unemployed widow who barely getting by besides the money my family and friends help out with through this established business that serves a variety of people nationwide with there business. Please explain to me how you can take portions of my money and then give me no proof that I’m a business account holder. THATS UNTRUTHFUL AND ALSO STEALING FROM YOUR CUSTOMERS! ☹️☹️☹️ $1212baby.Version: 3.28
ZERO Stars, this app is the WORSTI downloaded this app from a link my landlady sent me in order to pay my rent to her easily. We were each supposed to get a $5 credit. Nothing about that even shows up anywhere in the app, and I’ve emailed support about it and they didn’t even read the email or address it at all. But it gets worse. This is the FIRST time I’ve ever used this app, and I tried to send a small amount to my daughter. Immediately, I got an email from them saying they refunded it for safety reasons? And after that, got an email saying I made a payment to my daughter. So I email support about it as well as the credit issue, and they email me back this generic response that doesn’t help me with anything. I wait a day, the refund goes back into my account, and I try it again. SAME thing. Immediate refund! But this time, they email me saying my money won’t be back into my account until Monday! (It’s Thursday. If you did the same thing yesterday and refunded it in 24 hours, WHY the f are you holding my money this time for 5 days??? I’ll be DAMNED if I am going to try to send a large amount of money over this piece of crap app, if they can’t even accomplish a small payment one time, from my first time even trying it. EVERY bad review about this app is true. I should’ve never tried it. And developer, don’t you dare comment on this review and tell me to reach out to support! I already did that twice and you did nothing to help me. I’m DONE..Version: 3.5
Instant Vs FreeWhen I first started using the app, I loved the convenience of it. However, I’ve noticed that nowadays, if I get money sent to me, the amount of time before I can get the money for free - no matter what amount - is days later than it was when I first started using the app. My sister sent me a mere $48 on a Wednesday, and I was given the free option for receiving it on Friday, or in this instance, pay a .78 fee for instant deposit. Even before this particular transaction, there have been other ‘days later’ options for receiving money or I’d have to pay the fee to get the money instantly, and it’s starting to bother me. It just makes no sense. If it was a huge amount, I could understand, but why charge an instant fee for such a small amount? And why not just offer the next business day? I think there should be a required minimum amount of money before charging for instant access, or at least offer the next business day just like other apps do, and not 2 or more days later. Maybe there’s a rhyme or reason as to how you all decide what amount gets charged a fee or not, or how long before money can be deposited, but I can’t figure it out. Before using your app, I had been using Zelle and POP Money, but I thought this was better and switched over. Maybe I made a mistake - I don’t know if it’s worth it anymore. I can only imagine the instant fees getting higher and the wait time getting longer over time..Version: 2.32
Inconsistent + lack of customer support = frustrationWhile I have used the app in the past few month without a hitch (and I’m trying to convince others to do the same), I recently ran into a problem sending money to a friend and it’s highlighted some problems with the Cash app. I sent a second payment to this person within a two week period and in order to receive the second payment they are being asked to verify their account through Facebook or their Social Security number. This seems odd as they have used the app to receive cash in the past with no problem and the two payments which I sent are well under the $250 trip point that I’ve read can often trigger a verification request. She’s not comfortable putting this info in and there doesn’t seem to be rhyme or reason for why it happened. And what a drag of it happens again and again? She contacted customer support and got a canned response that doesn’t address the issue. Really wish there was a better way to contact customer support. Why is she being asked for this information at this time? It seems a little suspect. She’s frustrated and ready to quit the app and use something else, and I’m finding it hard to recommend this app to others now..Version: 2.21
ZERO CUSTOMER SERVICEI had been using the cash app for the past year, and for the most part, I had really enjoyed it. However, I recently went to use my card, only to discover that my account had been closed and the money I had had in the app was suddenly no longer available. There is no human being you can contact on the phone for this app. In fact, there is no customer service phone number whatsoever. The only option available is either reading through very unhelpful “user questions” or sending an email that may or may not ever be returned. When I discovered that I could suddenly no longer use my cash app to send money and that my card was declined (even though I had money in the app), I sent an email to customer service. They responded by saying my account had been closed due to either my transaction history, refund history, or a violation of the user agreement. They refused to give me any details as to why this had suddenly happened in that as far as I knew I had not done anything abnormal or in violation of anything, and that the decision was final. I responded back asking for any information because I felt that this must be an error and never got a single response back. And I have not been able to get my money returned either. Up until this point I had thought the cashapp was great but now I am totally disillusioned and hate it. A good app to choose if you want your money stolen..Version: 2.40
Mobile depositDon’t use them and especially that mobile feature. They make you write for “mobile deposit” on the check but then will still deny it so then when you have to take to a bank they won’t cash it for you cause they think you already mobile deposited it when they denied you. So now you are out whatever amount that check is. Then when you message customer service they don’t even read your complaint. They just copy and paste a response but change the reps name on it and don’t come close to addressing your issue. If it wasn’t for so many people that I know that only have cashapp I’d have deleted them a long time ago. You get no help from customer service and they close your disputes without it being resolved so you have to constantly start over with someone new on each email. You don’t have just one person helping. It’s someone new every time and they have no clue but copy and paste some response that has nothing to do on ur issue. So don’t if you have a choice or maybe someone will read this that makes sense. I’ve edited this paragraph three times or added onto it and still no one from this company has contacted me. Not one on my issue cause they don’t care at all.Version: 3.32.2
UnhappySo when I first encountered Cashapp I thought it was the way of the future. I could transfer funds easily amongst family members and pay bills. I even had my job direct deposit my check into the account. Then my first hiccup. Seems the system shut down for the weekend and funds could not be used even if they were present. I thought let me find out what’s going on with the card. So I searched for a number to reach customer service. Found out there isn’t one. All correspondence is being done through email or text. Okay strange but maybe it was because they are a way of the future. The problem with that future is that text can often be misread or in certain cases the terminology used by email sounds robotic. So I let it pass. Just recently I was out trying to use my card when nothing would go through again. I’m checking app which is showing me there is a balance but nothing moving. Figured it was a glitch like before and I would wait. I check the app again and now it shows a new bank card number and has informed me(again by email) that my account has been closed. I still have a balance in the account but can’t retrieve it because 1 the account has been closed without warning 2 I can’t contact a customer service rep to talk about the situation. Smh. Looked up Sutton bank phone number. Nothing. Square inc phone number. Nothing. Needless to say I’m done. Moving everything over to Chime where at least I can speak to someone. Bypass CashApp and download Chime.Version: 2.43
Stolen/ lost money.Went to use the cash app card at a QT gas station. Before getting out of my truck I checked my cash account to make sure I had sufficient funds to get gas. My account had $108. Swipe my card and it gets declined for insufficient funds and I try again, same thing. I check the cash app and my funds have dropped to $8. I go to support and FAQS and find that this is common and they say the funds will be returned in 12-14 days (ridiculous amount of time to be out $100) I periodically check my account to see if the money has returned and it never had. Day 15 I email support and ask where the money is. At first they say next time I open my app the money will be refunded. I checked and it had not been refunded I email back and they said that they can do nothing about it and pull a statement saying I had $19 in my account when i went to get gas thus the insufficient funds. They have a statement, and all I have is a -$100 in my app. I have no way to show them that I had $108. I wouldn’t of used the cash app card if I only had $19 for gas. Customer service is kind but very slow and very quick to say they can do nothing about it but they stolen my $100 or the balance you see in the app in inaccurate. This has been a terrible inconvenience and a horrible experience using cash app. Would reconsider if the were willing to fix and address this issue..Version: 2.45.2
Thieves in disguiseInitially cash app was easy to use and very convenient. However over time I have become increasingly frustrated with this app. I have it set up as direct deposit. Every once in a while I am hit with a negative balance with no explanation as to how or why. I can never speak to an actual live person. There is never an explanation for the negative balance. Only via email and even then there is no resolution to the problem or an explanation. It generalized automated responses. I’m confused as to how you are handling people’s money and don’t have a phone number when a problem occurs for people to call. I had an issue purchasing some items online granted it was a new site I was purchasing from and I completely understand that for security reason cash app declines or blocks the transaction because they don’t recognize it but if I am confirming it and saying it is ok then what it the problem? Here is the catch! It says decline but in reality the payment actually went thru and cash app will try to say they money was never removed from your account and if you aren’t paying attention you will follow their suggestion and use a different form of payment and end up paying twice for the same product with 2 different forms of payment. I need an explanation. I need to know why this app is stealing money. I work very hard and don’t have any extra coins for cash app to steal! GET A CUSTOMER SERVICE PHONE NUMBER!.Version: 3.24.1
Don’t use Cash AppI had been using Cash App for 3 months when someone told me to try the Cash App card because it can be used like a debit card. So I ordered the card and it arrived in the mail, but I never used it. I just so happen to misplace my debut card and didn’t have tune to order a replacement card because I was going out of town. I pulled out the cash app card and was completely satisfied with how everything seemed to work good for the most part. My only issue was I paid two deposits to two different hotels and I never received my money back for those. I contacted cash app support and they weren’t any help. But I still continued to use the card. I had been using the card for a little over a month. All of a sudden the card is declining saying it needs to be activated. I have done everything from deleting the app and reinstalling to just simply disabling the card and trying to enable it again!! Nothing has worked. I contacted customer support the replied back asking me to submit info, but when I did they replied saying it should work but it still doesn’t. I’ve replied back twice letting them know that and still haven’t received a response back. I’m throwing this card away and getting deleting the app. RUN FAR FAR AWAY!! There is no phone number to talk to anyone, and emailing them is useless. PUT YOUR MONEY ELSEWHERE!! DO NOT USE THIS APP!! If there’s a chance you might have issues, you will get NO help at all!!.Version: 2.33.1
Love it... but....I absolutely love this app. Money transferring is incredibly easy, and the app overall is incredibly user-friendly. It’s my personal favorite not only because it’s easy to use, but I absolutely love the discounts via boosts you can apply to your card. However,Something that’s hard when it comes down to the boosts is that the majority of the boosts I get are not for things that are local to me. My suggestion would to be pushing out boosts that are more universal. My top two favorite boosts are 10%-15% off any grocery store, and the $1.00 off any coffee shop. The app would get a much higher rating from me if those two options were permanent options that we could choose from. They are more than likely the two most used ones anyway. My only other suggestion for the app would to create an easier and more user-friendly path to customer care via app. If I have an issue it’s always “contact the merchant”And that’s stressful because not every concern that I have is always a refund. So I would’ve given the app a higher rating given that customer care would be easier to get in contact with. My suggestions would be either having a phone number that somebody can call, or an in-app chat for customer care. Overall I really love the app. It’s save me a lot of money, and I highly recommend it overall to most people. It’s my preferred method to handle my money..Version: 3.22.1
Deleted and Will not use againThai app was what I thought a great one until yesterday. I’ve only used it to send money to my son as it’s just easy for both of us. So I transferred money from my bank to the cash app then sent it to my son. It was blocked and denied by cash app. Unknown reason other than it was to protect me. I attempted again only to receive the same outcome. I reached out to cash app support and was told it was stopped for my safety. Ok... I advised that it was a valid transaction and inquired what I need to do in order to verify that for sending. I was told that I could try again later however it would be blocked again. No reason given. When I attempted to question this as again I verified it was a valid sending of funds, I was told that I could use another money sending app. Seriously? Sending me elsewhere instead of sending funds as the app is meant for. Ok... so I created a Venmo. Now comes the fun. When I went to “cash out” and transfer my funds back to my account, I found that I would have to wait three days until I would receive my money or I could do an instant transfer for a $7.50 fee. Not a lot but due to this being a cash app error I reached out regarding waiving this fee and was simply told that those are their fees, it will stand, I could use another app and the conversation would be ended. Very very poor customer service and for that I am done..Version: 3.29.1
Used to be greatFirst I loved using this. I use it as a prepaid debit card and monthly I have $100s of dollars that go through this account. However RECENTLY there have been so many issues with this. It’s as if they have a new developer and they completely screwed everything up by trying to continuously add new things in. But they have no idea what they’re doing. So instead of adding to the app they completely screwed up what didn’t need to be fixed. With them being an ONLINE only bank they actually have NO ONE available to even speak to. You can’t chat with anyone of their connection to the app is down, you honestly can NEVER call them for ANY issues. You can’t even remove your money from the account. I’ve never had this issue before and at this point it’s tiring and frustrating. They give no warning about anything and you only find out about reoccurring issues if you happen to go online to look for them. Imagine standing in line with purchases but your payments are completely halted and you can’t move your money out to even attempt to use another card or account. It’s been HOURS since the “bug” and known issue and guess what. Money is still in limbo somewhere. “Processing” but you can’t call to figure out even an estimated time frame of when you can take your money out or even use the card THEY issued. All systems completely shut down..Version: 3.15
DEFECTIVE PRODUCT, INHERENTLY DANGEROUSSomeone created a fake cash app account with my name and was using it to steal money from people. I had never even heard of this app before. Two of the victims contacted me on my home phone number to accuse me of stealing from them. One person even left a threatening message on our voicemail. I contacted cash app support (which is only available if you download their stupid app), and after nearly a week, they finally confirmed that yes, someone had created a “poser” account with my name, and that they were handling it. Despite my repeated pleas, they would not contact the people who had called me to tell them I was not responsible for the thefts. Nor will they provide documentation or any written assurances showing me that the poser account had been taken down, or any other information to clear my good name. They have damaged my reputation and caused me to feel unsafe since the victims were able to find my full name and address online through Spokeo or WhitePages or one of those other services. (I have since been working on having those listings removed.) Cash App puts *every* *single* *user* and innocent people who have never used their service, at risk of being defrauded or worse. Their product does not require any verification of a user’s identity and when someone is victimized, they are nearly impossible to communicate with and will not undo the damage caused to people who have been injured by their negligence..Version: 3.5.1
Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!Version: 3.33.1