Ticketmaster gives you access to millions of live events and makes it easy to buy, sell, and get in - so you can get on with making memories that last.
We are the Official Ticketing Partner of the NFL, NBA, NHL, and USTA. Add in our exclusive partnerships with thousands of venues, artists, and theater tours and shopping with Ticketmaster gives you unparalleled access to the most memorable live events worldwide.
Ticket management at your fingertips. You’re always just a few clicks away from securing the perfect seats to the events you love.
- Search millions of events and get real-time updates as new listings go live.
- Use interactive 3-D venue maps and see your seat view before you buy.
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- List your tickets on our trusted resale marketplace and sell to other fans.
- Transfer your seats to friends and family for free.
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- Avoid forgeries “similar location” seats with Verified Tickets. The seats you buy the seats you’ll sit in and backed by our 100% guarantee.
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- Scan into your events with the app or upload your seats to Apple Wallet (mobile-entry events only).
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Ticketmaster－Buy, Sell Tickets App User Reviews & Comments
FRUSTRATINGI signed up for fan verified presale, got in line 10 minutes before the on sale time, got in the q and it still took 42 minutes to get tickets. Every time I would select tickets the system would tell me another fan got them and then the system would offer me different seats. If I selected buy, I got this endless blue circle and then a pardon us a system error occurred message. This same situation occurred the last 3 times I went to buy tickets. When I purchased Elton John tickets the system told me an error occurred and my seats were released when in fact I was charged for them. I love going to see shows and Ticketmaster keeps installing new procedures to protect fans but it’s not working. I only purchase through Ticketmaster when I feel like I have to. It’s been a long time since I’ve had a good experience with TM..Version: 1.47.0
Lost good seats !!!Signed into the app to purchase Kraftwerk tickets early for Amex cardholders. My Amex card info was already in the system but when I went to purchase tickets only visa and MasterCard showed up in the drop down menu. Every time I entered the Amex info it would not accept it. I tried six times to enter visa info including address info only to have the page reset to blank fields. The timer would run out and I would have to go back in to the ticket page. I was already signed in since the night before and checked and saw my name in my account. I had to make an inquiry into my account which brought up a webpage asking me to sign in, which i then did. After this I re-entered the app to try to purchase tickets and found I lost out on the seats I originally wanted. Only seats available were on the next mezzanine up. Selected some seats and look....Amex is now in the credit card drop down !!! I am so upset I want to smash my iPad into the wall !! Ridiculous to have to sign in twice, especially without any instruction to do so. Poorly constructed app, terrible service !.Version: 1.79.0
Annoying but I still use itThis isn’t a bad app, but every time i try to buy a ticket something goes wrong. I’m currently trying to buy 5SOS concert tickets but half of the seats I can’t buy. The front sections look like they have all been sold out, they aren’t listed anywhere. But I went to buy tickets about 10 minutes after they went on sale and I only had to wait in a 3 people long queue, so tell me how 3 people bought 3 sections worth of tickets? I also bought Harry Styles concert tickets. The tickets I wanted originally were only available for people with a certain brand of credit card which is crazy! Why can’t I buy that ticket, I would pay the same amount as someone with that card?? The only reason I buy tickets on ticketmaster is because they have the cheapest tickets, other sites sell them for 3x the ticketmaster price. It just upsets me how I can’t have a smooth ticket buying experience ..Version: 1.78.1
Sign on and passwordToday I tried to buy tickets from my computer. My email and my password were saved. On three attempts I tried to get in and asked for an updated password to be sent to my email. Three emails did not come and then my account was “locked“. That email came through telling me that my account was locked. None of the three that and they did not go to my junk mail. Then I was on the phone for about 10 minutes waiting to talk to a customer person. He informed me that Ticketmaster likes to use Google Chrome. I use Safari on my Mac. He also said that they preferred to use mobile apps. Maybe everybody in the world knows these things but it delayed me 40 minutes getting my tickets. Maybe I could I gotten better seats I don’t know. But I give them a rating of two because of these inconveniences when I was already signed up with them and had what I thought was of functional account. I was so wrong!!.Version: 1.31.0
Must Do BetterIt took half an hour to purchase tickets. Was required to reset password. Then had to wait until tickets were available again. Then had to complete some stupid puzzle to verify I’m not a robot. Then could not figure out how to flex pay. Had to research. No flex pay available for these tickets. (Why did they mention it is available on ticket selection page)? Lost tickets again. Had to wait until they were available again. Also, could not verify age restrictions even after calling the venue and Ticketmaster (which was closed, no chat available unless you already purchased tickets)🤬 No answers available within policies or during ticket purchase. Finally purchased 4 great seats for Earth Wind and Fire!!! 💃🏿 I guess I have to call tomorrow to be sure my 9 y.o Grandson can attend🤷🏾♀️ This is on my bucket list for my family..Version: 1.69.0
Ticketmaster SCAM PLEASE READTickets for any concert are all worth EXACTLY the same. But because of “popularity” ticket prices fluctuates. Ticketmaster likes to use this to advantage to scam more than what it’s worth on everyone buying tickets. The concert I was going to had seats ranging from $50-$300 nosebleeds to floor seats. But because tickets were not selling as quickly in a timely manner as TM has hoped. They dropped all seat prices to $20, equalizing nosebleeds, mid seats, and floor seats to “$20”. I already purchased two tickets days before for $50 ea. Not including tax and service fees. I’m paying $150 for crappy seats. When floor seats are now ONLY $20!!! I can’t even get the difference in money back because of their “agree to no refund” BS policy. Everyone going now gets the pay only $20 for ANY seats now. I paid 7x the price that people are getting for a fraction of what it was originally sold for. Ticketmaster monopolized and control ticket prices whenever they want and I think someone needs to stand up against this giant business because they are seizing money and making up “agreements” to trap everyone into paying their outrageous prices. I’ll be writing to the Better Business Bureau BBB and contacting my credit card to dispute this problem. Ticketmaster is trash 🗑.Version: 1.78.1
No way the service is 4.7 star worthyI have dealt with Ticketmaster for years...it’s hard not to if you want to attend most events. This is my first and last app purchase. Monday I purchased tickets with insurance that wouldn’t store in my wallet. Okay np. I checked the app for confirmation; no record I bought tickets. Checked my bank account, funds immediately withdrawn. Emailed. No answer. Emailed insurance company who at least responded but still haven’t received any email acknowledging my purchase. 5 days later, still confirmation of purchased tickets. Still no response to my now 2nd email. Also, my tickets, my Exact Seats are still for sale?!?! So my money has been taken and the only proof provided are my screenshots and bank statement. Nice job. My fear is heading to the event with screenshots of tickets to be told it’s no go then Ticketmaster further declining to help because it’s past the event time to cancel. I should’ve sprung for the extra money to print or have the tickets mailed or maybe, just maybe a multi billion dollar company shouldn’t be shaking me down. Bad enough the cost increased by $60 after the “fees”. Don’t. Just don’t. Or, spring for the actual paper tickets like in the old day. #madaf.Version: 1.47.0
Bad experienceHello, I just purchased tickets for the Houston Texas via ticket exchange. While trying to complete my purchase the app asked to verify my card info which is great but the app kept telling me my info was not correct. I know it was because one, I’m literally reading it off the card and two my card is saved on the app anyway. So after 12 attempts or so it finally goes through but then I noticed the fees went from $50 a ticket to $60. Four tickets later I am charged an extra $40 for tickets that I’m already over paying for and I had to use a different card that I didn’t want to use so I’m not getting the points I should earn as well as the waste of $40 bucks that I could have used for parking at the game. And this isn’t the first time. The app kept telling me my card wasn’t correct a week ago when I bought some rockets tickets and again my reading the card info right off the card into the app. Then on the 4th try or so it worked..Version: 1.65.0
Monopolizing Costs with TreacheryI downloaded this app, just briefly, the day before I would need it to purchase tickets for a major, very popular, music event. I attempted to login to my account on my PC separately the next day in order to update my payment information before the queue would open but conveniently could not because they were having ‘technical difficulties’ and many others online were also complaining of being unable to log into their accounts. So, I was unable to streamline my future purchasing process but that was shown to be irrelevant as I will reveal thusly. Later, after waiting in queue for a half hour the tickets that were shown as available could not be purchased when selected. Later that day, many more tickets were available but only about a third of them were listed as a ‘verified’ reselling of the ticket but the rest didn’t say they weren’t new, while all the tickets were 3-4 times the price of the original. At the same time the band appeared to believe that all the tickets were sold out to all their events and had set the prices for their own event to be between $59-$200. So, in conclusion Ticketmaster is a scam making millions off of the deception of their hosts and customers..Version: 1.78.1
The absolute WORST website to purchase tickets onWhile it is unfortunately where most bands and artists put their ticket sales, there are way too many bugs, glitches, and failures all on their part. They try to give you the “best tickets” in the nosebleed section and later you find out general admission was and is still available. You can have tickets in your cart multiple times and get the same error message constantly saying something along the lines of “sorry, we had difficulties on our part, please try again later” and you’ll have to go through the entire process again. It’ll say that you can increase the quantity of tickets in your purchase but you can’t! You really can’t! There are also so many scams and so many other purchases that you just “have to make” because you used TicketMaster. Its fees are ridiculous, this app is insane, and the website itself is a disaster. It just keeps getting worse. Please try to fix this because so much of it is unnecessary and incredibly stressful..Version: 1.67.0
Garbage app, garbage companyThe huge bummer is they don’t seem to care. Trying to load my digital only tickets for the US women’s national soccer team match. I purchased two tickets, I transferred one successfully to my girlfriend, and was trying to add the other one to my Apple wallet and it just simply doesn’t work in the app, it kept greying out the ticket and said it had not been claimed yet. What?? But I had only transferred one ticket, I only got an email confirmation that I transferred one ticket and even the main page in the app said I had two tickets, and one has been transferred and claimed. So of course what am I to do, well I’ll call support and certainly they can give me some advice. Well it’s impossible to even find the phone number. I try logging in and out of the app, reinstalling the app, nothing. So I just delete the app altogether and used the website, having zero faith I was shocked when I was able to add the second ticket to my Apple wallet using the website. Garbage app..Version: 226.0
No customer support!I inadvertently typed an incorrect email address when I purchased my tickets. When I tried to contact them to correct the problem, I discovered all customer support is done via email. The phone number is shut down, live chat was completely unavailable. The only option given was to submit my request via a form which utilized the email I had initially provided. Fortunately, I discovered the email address that I purchased the tickets under was available so I created an email account using that address. To make matters worse, when Ticketmaster responded to my support request, I received an automated email response saying that support requests are only handled 3 days before the event. In other words I would have been out of luck if I hadn’t had the ability to create an email account under the inadvertent mistake on my part. Yes, I take ownership for my error, but Ticketmaster offers no option to fix any issues..Version: 227.0
Ticketmaster scared me so bad!I had 4 tickets transferred to me a couple days ago and everything went perfectly fine. I checked my account an hour ago and seen that my tickets were voided and it said that I had 0 tickets. I was freaking out so bad, I was crying because I paid a lot of money for the tickets and been trying to get them for months. They are for my boyfriend and his sisters and I which are die hard fans and they are a surprise gift for my boyfriends birthday... well I thought maybe if I logged out and logged back in, my tickets will be back, wrong. So I tried turning off and on my phone, wrong. I tried deleting the app and getting it back wrong. After half an hour of having a panick attack, I was off the app for a couple min, then I seen my tickets were back. I don’t know why they were saying it was voided but it was a very scary experience. I just hope nothing wrong like That happens again and I’m able to go to the concert with no problem.Version: 1.38.0
Do NOT use app for popular events!!Let me save you all from getting screwed out of those hard-to-get tickets at initial sale time: DO NOT USE THE APP!! Let me explain what will happen to you using my own experience. One hour before the start of the sale, the app put me in a virtual “queue.” When the sale started, it showed me where I was at in line, real-time. I was “2000+” behind which I learned the hard way is the maximum the app will display. As you wait it will give you minute by minute updates of how all of the good seats are selling out while your place in line continues to be “2000+.” I thought I should wait because every time I called the number it was busy. Finally, after 39 minutes and all the good seats were sold, I was still 2000+ in line and it looked like it would be at least another hour before I get to the front of the queue. In desperation, I called and the line was no longer busy! I was able to cut in front of everyone in the queue with that call and purchase the tickets. Word to the wise - do not use this app if they put you in a queue longer than 50 people. It’s a total joke and you’re better off just trying to call. By the way, as I write this I am still in the queue. Horrible experience. I’ll try to enjoy my mediocre tickets..Version: 1.76.0
Lack of transparency frustratingI think it goes without saying that when someone wants to buy something, they want to know the price of what they’re purchasing. As Ticketmaster has evolved their platform to keep up with the likes of StubHub and seat geek, hidden fees and the required analysis to understand the actual price when searching across sites has gotten increasingly cumbersome. Why does it have to take three clicks to be able to see the actual price I’m paying? Especially when the fees vary for verified resale and standard tickets, as a consumer youre left guessing what the price is until you reach the third or fourth screen in the process. It just makes it really difficult to compare prices, and it makes it that much harder to understand what you’re really paying per ticket. While Ticketmaster is clearly relevant as a gatekeeper to many of the events we all love and want to attend, and provides valuable service, I wish they would operate in a way that was more truthful and transparent..Version: 1.54.1
Irritating experienceThe Ticketmaster site would not allow me to purchase my tickets using my home PC, even though I was logged into my Ticketmaster account. It kept giving me an error message telling me to purchase from a laptop or mobile device. The problem I have with ordering from my phone is that the mobile application does not allow you to select the specific seat location that you want. You have to take the 4 seats (or however many you are searching for) that the system finds for you. I was wanting our seats to start on an aisle and even though the website showed the aisle seat was available, the mobile system would only give me 4 seats beginning from inside & working out toward the aisle. So lame! I understand why they want to sell the tickets in that manner, but why not put the needs of your customers first & allow the customer to dictate what seats they buy? What is the point of leaving one aisle seat open? Don’t drive people to your mobile app, where the customer has less functionality (unable to choose seats)..Version: 1.47.0
The worstQuite easily the worst experience I’ve ever had trying to get a ticket to something. Ticketmaster apparently partners with a ton of other team specific ticket sites, even plastering their logo on the pages stating it’s powered by them, yet has next to no actual connection to them. The current process of redeeming or accepting a transferred ticket leads to a dead end telling you your account doesn’t exist and never prompts you or tells you, that you are now on a completely new site that requires a brand new account. Customer service won’t help you because that’s “insert team websites” problem now. I’ve now had to create multiple accounts, and in order to redeem a “Ticketmaster” ticket on my phone, use Apple wallet or Google pay and NOT the Ticketmaster app or any of its services. Keep in mind every link they send you redirects you to their stuff, none of which actually let you do anything with these tickets. Unbelievably horrible and will NEVER use this garbage again..Version: 1.43.0
0007 errorNot only did I loose my sc tickets because my card was declined since my back blocked my purchase. But they failed to keep the tickets in the cart and allow me to purchase again with a different method. Then after that chaos every seat I picked was either already purchase or had an error. I spent 40 minutes clicking all over the map and nothing was available. Looks like Ticket master was filtering out seats as people were buying and their system didn’t filter them out quick enough so they would show as available when they really weren’t. Their whole system went down for a few hours no one could buy anything. They also filtered out sound check that was supposed to be available to a certain presale. And failed to clarify the limits wether they applied only to the presales or to the whole concert. Also season ticket holders got a hold of the sound check tickets which they will try to resale for thousands of dollars. When fans truly just want to see the loves of their life. I hope eventually a better system a petter company overtakes this massive scam of a system..Version: 228.0
Too much extra chargeEvery ticket has a $20+ up charge to every price that is advertised. I’m not understanding what services are being rendered for this much per ticket. I know these funds aren’t going back to the performers or the venue. Actually cut dawn the amount of tickets I buy through ticket master because of this. This is coming from someone who goes to usually around 100 concerts a year. The fees that are tacked on are strangling the people that are already finding it hard to pay for the sky rocketing tickets. I understand that everyone need their cut but come on. Ticketmaster has been around for a long time. The greedy nature at which they charge people extra fees is in need of a competitor to swoop in and start undercutting. Stop being so greedy Ticketmaster or at least start advertising the tickets with the fees included so that I don’t get sticker shock and cancel my order during check out. The app works great most of the time..Version: 1.78.1
Great idea, but it doesn’t work.The app is useful about half of the time. I’ve learned the hard way that I either need to download my tickets to a .pdf reader app and save them on my phone/iCloud, carry a laptop with me or print my tickets on paper, because if I rely solely on the app to get me into an event that I’ve paid good money for and don’t have a back-up plan, I will have a hell of a time getting into that event because the tickets don’t always show up in “My Events” and there isn’t another option to view my orders within the app. Even on the website, I have to click on “My Orders” to view my tickets for upcoming shows/events. Otherwise, it just shows me a notice saying, “You haven’t purchased tickets for any upcoming events.” 🤯🤯🤯😤😤😤 Please fix this! Dealing with Ticketmaster is almost always a headache anyway. Might as well make something about it easier for customers to navigate, right?.Version: 1.39.1
Stuck in a que I couldn’t get out of an no way to reach anyone to help!So I don’t purchase tickets thru TicketMaster often but this was a terrible experience. I picked tickets for a show next year and before I could 100% confirm and purchase my time ran out. No problem - I get it - others are waiting. I lost my place, not a problem...but oh it was! The system would not let me get back in line to select and buy new tickets despite logging out of everything short of turning my cell off. TM just kept saying I was already In the Que and to return to my place and buy tickets...which wasn’t possible. After trying for an hour & a half I finally was able to get back in & buy tickets. In the mean time a call to fan support went unanswered for 15+ min. Suffice it to say Not A Fan of this platform for buying tickets or a way to easily reach support when I’m trying to spend money with them!!.Version: 1.76.0
Ticketmaster screws me againI am a huge concert goer. I hate that I have to use TM for everything but no other options if I wanna go to shows. Got screwed this morning on the most frustrating ticket buying experience EVER for one of my favorite bands. One browser wouldn’t let me buy tickets - says to use another browser or app. Log into other browsers and app, they say can’t get in queue bc I’m still in queue in another browser and to return to that browser. Finally figure out to log out of original browser, and log into the app. Find some decent tickets 15 minutes into the sale (fans know that every minute is precious and I’m stressing out here). Won’t let me buy the tickets. Enter my card number over and over again. No error message, no anything - just says “please wait while processing”, then refreshes back to the card entry screen. Lost those tickets ultimately. I was finally able to buy some tickets 15 rows further back and just completed my transaction. This is 40 minutes into the process with lots of frustrated tears and yelling at my screen and now I just feel angry and unsatisfied. Thanks for nothing TM. 😡.Version: 1.78.1
They’re gonna steal your moneyBefore you’re gonna purchase anything from Ticketmaster, read my story FIRST. I’ve purchased tickets for Jim Jefferies like a Christmas gift and was really excited about it. I trusted Ticketmaster so what can go wrong, I’ve purchased before, but there wasn’t any problem before of course. Since the Covid started they cancelled more than half of their events, which is totally understandable. What’s not is that they WONT give you your money back! My tickets was for almost 300$ and with everything what was going on, business went down and I really needed my money back. When I was texting them, their customer service was the worst I’ve ever experienced. They told me that I didn’t purchase tickets through them even tho I obviously did! I’ve purchased numerous tickets before even was selling them myself. I even sent them screenshots and they told me they didn’t get any. So they basically stole 300 from twenty year old girl who was unemployed and in a really bad life situation. I’m very disappointed and sad that some business like this still working and earning money on people like me..maybe some day it can be you too..Version: 214.0
Need Accessible Seating? Shop elsewhere.Ticketmaster does the BARE minimum it must to accommodate customers who need accommodations brood a disability or handicap. The website and app both are egregiously different to use for this purpose, and even when you do manage to find out what the seating will be like and what accommodations are available, my mother and I once arrived at the “accessible” entrance to an event we’d purchased accessible seating at only to learn that the only way to enter without taking a substantial flight of steps was to use a wheelchair lift. My mother doesn’t use a wheelchair, but she can’t easily take a large flight of stairs, either. Then our accessible seats were exactly opposite the accessible entrance, so after wearing herself out climbing stair with considerable assistance, she had to walk halfway around the coliseum to reach her seat. After one or two other debacles using this app, I finally drove from Cincinnati to Columbus and back again just to walk up to a ticket window and purchase tickets in person rather than pay a fee to Ticketmaster for the frustration and inconvenience of being treated badly for seeking an accommodation. I know I’ll have to use this app again some day, and I dread it, because I never want to give them another cent for treating my mother so badly..Version: 227.0
App is Bad Website is Even WorseSo, I log onto Ticketmaster to purchase 2 tickets to an upcoming concert. Find the show no problem get the tickets I want no problem. When it comes to placing the order it says, you must log on to use express checkout payment method. Oops on me, forgot to log on. So I log back on and ‘Place Order’ and it tells me the same thing. Okay. Let me close the browser and delete all cookies because the website is dumb. Did all of that and try again. Sign into my account and go to ‘Place Order’ still the same error. Okay maybe I’m an idiot. Let’s try from the phone. Go go onto the app, where I’m signed into my account, see the show I want to purchase tickets for. What do you know?? Clicked the show I want and it just gives me a blank white screen for 15 minutes. Alright so know I have to attempt to speak to customer service. I click through everything and when I get to the Contact Us page there’s numerous ways to attempt to contact them, email, letter, live chat, numbers for already purchased tickets, and a Call Us section. Do you think they left their customer service number under the Call Is section??? Nope they did not. So onto of all the extra money I have to spend per ticket, their website and app does not function properly. If you can stay away from ever using this monopoly to purchase tickets. In the end I created a fake email so I could log on and purchase my 2 tickets. I guess if you want everything to work just keep making fake emails..Version: 1.78.0
Use your high fees to pay for user studiesTicketMaster: why don't you use some of the fees you slap onto every ticket purchase and pay for some user studies? Here I am, a day after an event whose tickets couldn't be transferred out of the app and I want to tell my friends exactly how much they owe me. How bloody hard is it to leave access in the app? That's just lazy implementation. What is the point of showing me a grayed out image of a past event but not letting me tap on it to open the 4 tickets on my phone for that event? Do some UX, please, to understand your users. Also: what's with the huge number of 5 star ratings of this app? Seems fishy based on a quick scan of recent reviews that are averaging 2 stars at most. Did you pay some service to make a bunch of high ratings? I was happy enough with my experience at the event (moving tickets to my Apple Wallet would have been even better, but whatever), but not being able to look at past event details is BS..Version: 1.67.0
InfuriatingTicketmaster remains one of the most ill-equipped apps and companies out there. Not only can they not handle the sheer volume of ticket purchasers, but you would think after this amount of time as an online vendor that they would have enough bandwidth to update purchases in a timely manner. They’ve tried to address this in a certain way by putting you in a queue behind people. But then as you click on what you think are available tickets, you are constantly given the response that you just missed the purchase and that someone else purchased them before you. Also, while you’re waiting for tickets to go on sale, you should be able to do the phone verification process then. The fact this happens after the sale counter expires, delays the process and puts the individual further back in the queue. Lastly, when the on sale counter expires and ticket sales should be commencing, the app hangs indefinitely. All of this = infuriating!.Version: 1.73.0
Awful!!!!Used to never have a problem but... I bought tickets to a Detroit Lions game on my Ticketmaster account but I used my boyfriends credit card. Ticketmaster charged the card but later I got an email that “something went wrong and you do not have these tickets.” I called customer service and they said the card was fraudulent. It wasn’t but they suggested maybe it was because it was my account and my boyfriend’s card. I tried ordering the same tickets the next day using my credit card (mind you that I’m buying 4 tickets and they’re good ones so it’s just over $2000). They charge my card (money comes out of my account) but the app says your purchase was not complete. I again call customer service and they tell me that my card is fraudulent. It is not. I called my bank and asked about the charge and they tell me it went through and Ticketmaster wouldn’t be able to automatically determine if my card was fraudulent without calling the bank to see if it was flagged. They didn’t.🙄 I ask how I can buy the tickets when they keep saying all of the cards I use are fraudulent. ....they recommended that I use a 3rd card or buy them from the venue (which is about 300 miles away). We each ultimately got our money back after 4 days of them holding the money but no tickets and apparently no way of buying them either. There was a 3rd incident but I will spare you the details. WILL NOT USE AGAIN!! -former happy customer.Version: 1.38.0
Why MobileThis is a good app and works as planned but I’m frustrated that Ticketmaster constantly MAKES you use the app. The show I am attending says I can only enter the event with mobile tickets. I had them printed but printed tickets are not allowed. Fine. Whatever. But when you go to use the mobile tickets you HAVE to use the app. I just find it annoying that I have to now go and download an app that I don’t have storage for (i had to delete other apps just to make room for it) and then log in and get my tickets from there into my wallet and then show the venue attendant. It may be old school but I find it way easier, and I feel more secure, if I could just print them. Or at least show them on my phone without having to get the app. They basically are forcing you to get their app in hopes that you won’t delete it and continue to use it. I get it from a marketing stand point but honestly it’s just really annoying..Version: 1.76.2
Kicked from q once and the cart twiceI waited in the lobby for an hour before the presale, and it loaded into the que the first time. That was the only positive part of the experience. When the Que finally gets to the front of 2000+ I get an error Message and it reloaded back to the frickn beginning with 2000+ line again. I finally make it into the area to buy tickets it constantly errors out the tickets selections. The errors were hard to remove from the basket quickly, and I watched seats disappear as I struggled to clear my cart. I finally select tickets that don’t error out on the main screen, and then it errors out once I am in the basket after I select the payment method. I get terrified that this error will send me back to the end of the line again. After several buttons pushed I finally made back into the ticket selection. This happened again for the second time. The site had ten days from the announcement of the concert to prepare. They also had whatever time they had from when they got the contracts for this event to prepare as well..Version: 228.0
Lost tickets I wantedUnhappy about the way the app worked. Had GREAT seats on the hook, all signed in ready to pay for some reason app made me sign in again even though I was already signed in, then it said sorry some glitch couldn’t go through to purchase try again so I went back tried to buy same tickets and I got the message sorry, someone else just bought those tickets. I then purchased other tickets, same price but seats not as good. I am very disappointed, apps are supposed to make things easier but It was just frustrating. The service charges this company is charging are high so I expect GOOD service and an app that works properly. I continued on because I REALLY wanted to go to this event and Ticketmaster is where these tickets are available but in the future I will avoid using Ticketmaster because this experience was sooooo frustrating. When you have to spend a ridiculous amount of money for tickets you should be able to expect impeccable service..Version: 1.54.1
COMPLETE RIPOFFEvery single time I have been FORCED to use ticketmaster, it’s worse than the last. $79 tickets...magically become $101 tickets because of $22 fees PER TICKET, then they want another $9 per ticket for “insurance” in the case you can’t make it?!! Really?!! On top of that, they want nothing to do with you using paypal. Try using it, and it’ll just bring you right back to the log-in for paypal. Go ahead, type your email as many times as you want...it will never go through before your time to buy tickets runs out. So you’re forced to type in your credit card info. A glitch? Maybe. But given that ticketmaster is trying to squeeze every possible penny from you, you honestly believe they want to share a payment fee with PayPal? Doubtful. Seems easier to just have a glitch that forces you back. Oh...and try getting through without giving up your cell number. NOPE!! They want that too! Data mining? Most likely. Why wouldn’t they squeeze that potential penny from you too. Scumbags. I hope you rot in hell.Version: 1.74.0
Website spinning foreverI got a notice -yay!- that Queen tix on sale and click here to get online. So I did- I am 2000+ in line, but they will let me know when I’m next. So I wait about 40 mins and now my turn. I click on some seats. ($95)Then I sit and spin for 20 mins. It never comes up, so I back arrow, new sets of seats pop up (which actually looked better) so I click on new seats. I spin for over an hour! I look at my phone, still spinning, look again , it’s like it’s at home page. Ugh! So now I have to start all over and now the only tix available are ones behind the stage ($59) and ones that are like $500 bucks, so of course I pick the cheapos . At least I got tickets but I’m totally bummed I got booted out and lost the better seats I wanted. There are some nice features with the wait in line thing etc and if it would have worked like I hoped I would’ve given you 5 stars. But since I got booted after waiting over an hour you’re getting 2..Version: 1.45.0
CaptchaI tried multiple times to buy my tickets through the Ticketmaster website using my home computer but every time I got the “pardon the interruption - adding captcha” notice and it NEVER WENT AWAY. I left my computer running for over an hour and it never loaded. Why are your systems so inept? For the service fees charged - your software system should be able to load the “captcha” software within seconds. Such a huge hassle to your customers who are trying to purchase tickets. I was only trying to purchase two tickets - not buying a large quantity for potential resale market. Again - a huge hassle to deal with your website. And - no customer service number to call and speak with a human about it. The only number shown is if you have an existing order - which I don’t have because of the captcha message..Version: 1.72.1
Buy tickets somewhere else. PLEASE.Horrible app. Horrible website. Horrible company. Every time I’ve attempted getting tickets from TicketMaster, buying said tickets has been the worst experience ever. And if you ever get put into a waiting room of any kind? Sorry, there’s a VERY good chance you’re not getting tickets. Think you got tickets and are ready for purchase? Sorry, someone else had the same tickets as you and happened to click that buy button just one second faster. Well, there are resell tickets, right? Sure there are! But every single one was bought by a person looking to make a quick buck (and was for some [frequently changing] reason allowed to buy tickets before the public sale), and said tickets are now thousands of dollars over the original price! And it gets even better! These resellers are never gonna get punished for this or forced to lower their prices because TicketMaster got the money that they wanted and never cared! And if you try to complain or say anything negative? Surprise! You’re going to be ignored, and nothing will happen. Again. Horrible app. Horrible website. Horrible company. If you have the opportunity to buy tickets literally anywhere else, DO SO and save your money and mental state..Version: 228.0
Ticket Master ReviewIt’s a pleasure working with Ticketmaster. One of the main reasons I appreciate Ticketmaster is that you can order your tickets in advance month prior to the scheduled events. Now on the other hand, I feel as though you shouldn’t have to get approved of the buy now pay later option. If you have a debit card, credit card or a checking account with the correct amount of funds in the account to cover the cost of the buy now pay later option then there shouldn’t be a problem. That is one thing I think should be reviewed by corporate because you can loose a lot of customers by limiting this option. Again Ticketmaster is a great option for purchasing tickets for concerts but they do have a few things they need to work on like the buy now pay later option..Version: 216.0
Unable to use my tickets due to website errorI buy two tickets for $120 but the day of the show I find out I’m unable to attend due to covid exposure so I list them for sale on Ticketmaster. An hour or two goes by and they don’t sell so I try to edit my listing to lower the price, I receive an error that says unable to edit listing. I try to cancel my listing but it says unable to cancel. I tried two different computers, different network, same error. I called Ticketmaster but get a recording saying their call center is closed, the recording gives their open times which informed me that they should have been open for another 4 hours. After multiple attempts to edit my listing, trying again hours later, and still receiving the errors, my tickets were left unusable because they were stuck as being for sale. I couldn’t even use them myself if I was able to attend because I couldn’t pull up the barcode or anything, they were stuck there, they just went to waste. Ticketmaster PLEASE fix this issue so others don’t loose their money like I did!.Version: 229.0
Waiting in a virtual line for nothingHaving a line for all of the traffic is great but why show tickets available only to then say they have already been sold to another fan. It’s disheartening after two days this week of trying to buy tickets and even longer today to have spent a half hour trying to purchase tickets that were probably never available to begin with and end up just buying lawn tickets in the end because that’s all that is left by the time you’re done clicking all of the facade options. Just say they aren’t available from the beginning and I think people will be less upset. Having signed on both days right at 10: Am to finish at 10:30 to only end up with GA because I feel like the time was just wasted clicking seats that were never available anyway is really annoying and kind of bait and switch..Version: 1.78.1
Worst App ever!I bought 4 tickets months ago. I had opted for digital tickets. The day before the event, life happened, and we were not going to be able to go with the other couple. No, my friends did want to get the app for a “transfer.” I told them I’d see if I could print the tickets. I searched the app, and the notes looked fairly straight forward. WRONG!!! I had to hunt for each button, then it took me to a page with no buttons. NO BACK, NO NEXT, NOTHING! I had to start all over. When I finally got to the page (after 3 attempts) with the tickets, there was no “print” button. I tried to find it, and guess what, I had to start all over again - hunting for the right buttons, 4th attempt! After 45 minutes or so, I found the tickets again. This time I took a screen shot of each ticket. One of the instructions on the ticket said you must present the entire page. I printed them and now I am hoping our friends are able to enter the theater with these tickets. In the future, I will go directly to the box office, if possible, not Ticketmaster..Version: 1.51.0
App doesn’t workTried to purchase some tickets to see dead and co at citi field. As I’ve done for the past 5 years, I was 15 minutes early to presale and waited in queue to get my tickets. Here I am up next and I choose General Admission, which I also get each year, and put in my card info and click buy. A few minutes go by and it says “application error” so I use Apple Pay and it says “payment confirmed. Please sit tight while we get your verified tickets”. I’m waiting, and waiting, a few minutes go by and I’m still waiting. Meanwhile, the timer to buy my tickets keeps on ticking. I keep waiting and next thing I know the timer runs out. “Your window to purchase tickets has expired and your tickets have been released”... I try again to get the tickets. I get back in queue and it says “it’s your turn! Redirecting you to seat map” and that’s all it does. Contacting Ticketmaster is simply not possible so they couldn’t help me. I had to go to another device to get the tickets and by time I got to the device the only General Admission tickets left were VIP packages that cost double the price. Now I’m stuck way in the back even though I was 15 minutes early to presale all because Ticketmaster’s app doesn’t work.Version: 225.0
Worst Experience EverPaid 1500 for two tickets for an NBA Finals game. Cannot login to TM to retrieve my tickets. Tried to call customer support but they are not taking calls. The automated message suggests a live chat. In order to chat you must select the tickets you want to chat about but the problem is that the tickets I want to chat about are not showing up in my account so I cannot chat with them. I tried to email them but got a response saying to wait 48-72 hrs for a response. They say if the event is happening tonight we suggest you use the chat feature but as mentioned above U can only use the chat feature if u can access your tickets. When I tried to call them, I used 6 different numbers I found. None of those numbers had a human on the other end. The message said to “try our chat feature”. As big a monopoly as this company is you would think you could talk to a real person——no, you cannot. It is best to buy directly from the event. TM charges about 15% thru fees. Just the most horrible service I have ever run across from such a well-known company..Version: 226.1
Awful experience, terrible customer service.I purchased four tickets to an event for family and friends, and unfortunately two of them were unable to make it. “No problem, I’ll just sell them,” I thought. Enter Ticketmaster. After literally dozens of attempts to verify my account through email, I was continually met with “There was an unexpected error while processing your request. To continue, please try again.” And again. And again. And again. After days of this, I decided to call them. Of course, they’re “so glad we’re interested in seeing live events but are currently overwhelmed by the amount of callers,” which is strange because I was sent directly to voicemail with zero option to even be put on hold. Next, I tried the customer support page. After clicking link after link after link and navigating the maze that is FAQ, I was FINALLY able to contact customer support about my issue, only to be met days later with “Unfortunately we are not able to verify your account on your end, please try to clear your browsers history and cookies to try again.” Of course, this didn’t work, so now I’m down over $300 that I cannot afford to lose as I am a college student soon to be married, and every penny counts—these tickets were bought with the expectation of full reimbursement from family and friends, or the option to sell to strangers. Oh, I almost forgot the $200 in “fees” for four tickets. Don’t buy from this place. They do not care for their customers at all..Version: 229.0
They stole my money so I had to repurchase 😩I purchased platinum tickets PRE PANDEMIC so Ofcourse the show was cancelled, ticketmaster reissued REGULAR tickets to my child’s account WITH NO EMAIL NO NOTICE NOTHING not even the decency to issue a credit so I had to repurchase tickets to another city 3 hours away😕because Ofcourse nobody had knowledge they even reissued tickets (that they claim they can’t do) the tickets they “reissued “wasn’t even platinum tickets or in the same city of my original purchase!so even with knowledge everything is just wrong with this entire situation,definitely could have been handled better.I WILL BE MAKING A REPORT WITH THE BBB! I purchased tickets on a yearly basis before the Covid hit , this is not how you treat loyal customers!😟everybody at Ticketmaster failed when it comes to this situation….. sad part I’m not the only one and they are NOT issuing refunds or credits ,That’s basically stealing when you know Ticketmaster will literally bug you all day the day of your event with emails text all the way until the show starts lol NOT ONE! Sent for their so called “reissued “ tickets. 🧐Ticketmaster knows what they are doing !.Version: 227.0
HandicapTicketmaster should be ashamed of itself. I tried getting Handicapped seat on Tuesday at the presale and was told that “Handicap tickets “ not available until Friday morning when the tickets for general public went on sale. I opened my Ticketmaster app and signed in. I was very lucky land went immediately into que and by 10:05 I started to fill out how many handicap tickets I wanted. I only wanted 3 tickets. Was told that there was no Handicap tickets available at this time. After much to do I finally called the Hersey Giants Box Office to be told that they don’t sell tickets but I could call tomorrow and if there were any handicap tickets left I could purchase them on Saturday I continued to try all day and the Ticketmaster site kept changing my 3 tickets to 2 and removed the Handicapped button I have never had problems like this for other rock concerts in New Jersey or New York that sold out in hours. This concert is still not sold out!!! WHY CAN’T I GET GOOD HANDICAP SEATS FOR THIS SHOW????? Mary Apuzzo Lady that still wants to rock out but cants walk.Version: 1.76.1
Purchased tickets...NO SEATS upon arrival!Last night Valentines Day at the Bocelli concert there was no seats nor even a row for the “floor” tickets I had purchased from Ticketmaster. I was sold 2 floor tickets by Ticketmaster and these were part of a wedding proposal. They included VIP lounge. When we arrived to the venue there was no Row 19 and we were told we would have to sit off the floor in a corner seat and that they could not guarantee we would sit together. This led to a very difficult situation and the romantic experience for the night was ruined. We never did get our seats. This is highly unethical and something must be done. Amalie Arena should also take some responsibility in this as they were to set the seating. We saw that duplicate seating had been set up for lower numbered rows and ours eliminated. The show was oversold at our expense. We expect compensation as this was obviously not a mistake. You charge more for floor tickets and this is the service you give your clients. It was certainly not the Valentines evening linked to proposal that I envisioned. It will be interesting to see if Ticketmaster provides a refund for this debacle? Buyer beware when ordering floor tickets..Version: 1.78.1
Ticketmaster is pretty much a scamI almost never write reviews but felt i have to because I always thought ticketmaster was the most reputable place to purchase tickets. I was wrong. Spent nearly $5,000 on concert tickets a month ago on ticket master and have no idea where they are it says they would be mailed between 10-14 business days of purchase. But my concert is in 9 days and i have 0 information on where my tickets are. Their only customer service option is email and live chat, live chat is entirely broken and will not connect you and email takes multiple days-weeks to get a response if youre lucky. I emailed once the timeframe of 10-14 business days passed and i hadnt recieved a shipped notification let alone the tickets and All i was told is we do not handel shipping or printing of tickets if they do not arrive within 48 hours of your event please change delivery method to will call. But how the heck can i trust a company that cant deliver tickets in a month and a half or respond to an email inquiry in less than a week to make proper arrangements in less than 48 hours. i will definitely be using stubhub for all of my future events and i encourage you to do the same.Version: 227.0
Did not get my orderWe tried to order through the app which we have done many times. I accidentally input the incorrect expiration date for my debit card.... twice and it was declined twice. I get a call within moments from “Ticketmaster Help Line”. She “helped me” I put my information correctly and completed my order. The operator stated the rockers tickets would show in my app and I would get a confirmation email. We never for either. Tried to call the same number they are not taking any person to person calls. I went through all the channels to try and repost my issue - it kept telling me to reference my order in the app and click on chat. If the order never shows in your app how can you do that? So then I did the ole fill out the “complaint” form and they will contact me back. The respondents email states it could take up to 48 hours for them to make contact. Our event is in 4 hours ..... the money is still pending out of my account with no tickets and no way to contact anyone. I feel scammed HELP.Version: 222.0
Billy Joel TixI was all set to purchase my tickets. I logged on and sat in the waiting room early. I got right in when the sale began and got tickets after waiting about 5 min. Once I picked my tickets a message appeared saying the device I was using (my iPhone) wasn’t supported and it booted me out and put me back into the queue. I was then told there was only 1 person ahead of me and I waited for almost 30 min. I used my iPhone to purchase tickets with no issue that time. I am disappointed that my seats aren’t that great. They would’ve been much better the first time around. Clearly since I used the same device both times it is a Ticketmaster error. I then tell my story to several friends who also have had the same issue when purchasing tix for other concerts. So disappointing!.Version: 1.74.0
Generally good, not for parking or special services.Ticketmaster is great for the shows at local & smaller venues, & tickets are immediately sent to your email (for “go mobile” electronic tkts.) It stores your info so additional input is not required. The problem is, for larger, popular concerts, the app is waiting, waiting, “due to volume.” Many times, I’ve selected tickets, & proceeded to Payment, while waiting for the system to secure my tickets, after minutes, there’s an Error message & no luck. In addition, if prepaid parking is selected, concert tickets must be mailed along w/ parking pass (but this is NOT apparent,) the system just Will not Process your order. This also happened when I thought I purchased meet & greet tickets, waiting, waitinf, after 2 error messages, available tickets went from row C, to row V, so I saved $$ & bypassed the meet & greet, paid less & got front row tkts. I’ve also had the say that tkts were not available, I released tkts purchased new tkts, & ended up getting charged for both sets of tkts..Version: 1.72.0
Literally the WORST companyI purchased tickets to the No Shame 5SOS tour that was supposed to be last month, but the tour got cancelled back in July. I got the email about the cancellation and they said I would automatically have a refund processed for my tickets because there was to be no event. Here it is 4 months later from July and a whole month after the event, with absolutely no communication from TM, no way to CONTACT TM, and surprise surprise no money back yet either. I am struggling so much right now because I can’t work due to COVID and I could seriously use the money and to my knowledge there was no reschedule of the event. I have been trying to contact TM on their site but every time I click anything like “contact us” I get redirected to the same BS articles answering questions that don’t help one bit. I am just so frustrated at the lack of communication and the utter disregard for their customers during this time right now. I would understand if there was a high volume of customers requesting refunds, I get it I work in customer service myself, but to not even provide any sort of updates! My account just has the event under “past events” with CANCELLED over it, but other than that absolutely no relevant information. I am out close to $500 and have nothing to even show for it at this point. Have some humility! I wouldn’t recommend Ticketmaster even if my life depended on it at this point..Version: 218.0
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