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Walmart - Shopping & Grocery App User Reviews & Comments
Suggestions...I love using this app. It’s been so convenient so many times BUT when I’m trying to find a certain item and I’m inside a Walmart store, I can’t search other Walmart stores. Even if I change the location of “My Store” to the location I’m trying to search, and even turning off my location, it still keeps me at the current store I’m in. This makes it difficult to search other locations without having to first leave the local store I’m in. I’m trying to search a different store so I’ll know beforehand if I need to buy a different product or order online. I’d like to search other locations while standing in one already! This has been an issue SO many times! Also, why does the Savings Catcher keep cashing out my savings? I don’t want it to cash it out. I wanted to keep building it up for Christmas but it cashed it out without giving me an option of allowing it to cash it out or not. What’s the point in having a savings program if the customer isn’t in charge of their own savings? I’d prefer to save mine and then at MY PREFERENCE I’d like to be able to cash it out on one card or in one email!.Version: 17.21
Horrible App Since Merge!!I never leave reviews on apps, but I felt that I had to for this one. I used to love being able to do a grocery pick-up on the separate app. Ever since they merged this app with the grocery app I have had nothing but problems with trying to place my grocery pick-up order and have had to delete the app and re-download it multiple times. I especially have problems with the checkout process. I’ve had items that I added disappear from my order when I go to check out. The app has frozen before and wouldn’t let me proceed with checking out. And there has only been ONE time that I have successfully entered my pin for my EBT card in a single attempt for an order. Every other time that I’ve entered it I continuously get a message saying “Something went wrong. Please try again later.” I currently have spent an hour trying to get it to accept my pin and it still won’t accept it. I’ve tried closing the app and reopening it and had to change my time slot because I was about to lose my original one. We’re in the middle of a pandemic and I have an autoimmune disease and three children. This app is supposed to make it safer and easier for people like me to get their food during times like this. Fix the app and/or your current pin-entry company that you use!!!!.Version: 20.27
Gonna stick with TargetAs soon as I get my 2 items that I have coming that won’t come on time I will be deleting the app and never going to Walmart or using this service again. So canceled the items I had in order and went to the target app and bought them there. Within 2 hours they get shipped and didn’t pay anything extra shipping. So just checked on the status of an order that told me it was shipped and I was told I would get it 4/27 end of day and now fedex is telling me 5/2 end of day. It’s just sitting at fedex. I understand all the craziness that’s going on right now but don’t tell me I’m going to get something a date and then it’s 5 days later. Will be canceling all the orders that haven’t shipped today and placing them with target. Came to this app cause some of the stuff I wanted to get off Target you had to pay so much to get it but I have placed a few orders and still waiting for stuff to ship and I have about 3 days before I have to get it. Was going to cancel my orders but you get apps like this where you can’t do it all in the app it makes you go elsewhere to get some stuff done. Let me cancel an order in the app not have to go to the website and sign in and do it there. The link in the emails to track an order you would think would take you to the app but no it takes you to the website and again you have to sign in. I don’t always have my passwords next to me and don’t use the same one for every account I have. Just like the company the app is below par..Version: 20.16
Please change favorites back, and let us know when things are unavailable!Two major complaints. 1. I loved the app when it had all the favorites in one place and in one big long list sorted by category. It was so easy to go through and order what I needed. Now it has been changed and ordering my favorites is super difficult due to the fact that they have categorized the favorites list and not everything is in there! And then when I put things in my cart a lot of time they disappear. Very frustrating. 2. When I indicate that I will allow a substitute I mean that I want a substitute if a particular brand is not available, not an email after the fact that a particular brand is simply not available. For example I order Blue Diamond almond milk and if it’s not available I know they have Great Value almond milk or Silk almond milk. Same thing with Great Value romaine lettuce... I know the whole store isn’t out of romaine lettuce. I don’t know how many times this has happened. Also, it would be nice if the substitutions email would contain the unavailable items so at least I could prepare to run in the store after I pickup instead of getting home and asking “where’s the almond milk and romaine lettuce I ordered?” I can’t check my email every five minutes. This happens all the time. Thank you for your consideration. And please fix these problems, please!.Version: 21.3
Items are not guaranteed through pick upWell since no stars wasn’t an option I’m giving them ONE. For starters, I ordered AirPod pros through the app the day before and was sent a confirmation email stating my order would be ready for the next day after 12pm. I went into store after 12pm and did a little shopping before heading to the pick up area. When I got there I was told the order wasn’t ready although they had them in stock, Walmart online wouldn’t release the order and there was nothing the store could for me. So I called the online office was told the order was canceled due to miss communication of the order number between the store and the online store. Spoke with a representative regarding the issue and he apologized for the inconvenience and also gave me a $20 discount for the item, the order was placed at a Walmart in the next town over which was fine because it’s only 20mins away from my home. Got my order confirmation around 2:30pm and it stated the item would be ready by 8pm, I checked my email again to see if it was ready only to see that my order was canceled again due to the item no longer being in stock at 7:35pm. I called the online office again and was told by the representative that items are not guaranteed for pick up at local Walmart’s. Never again will I spend another dime with them, I’ve had a total of $422 removed from account within a day for the same item. Very dissatisfied and disappointed 0/10 would NOT recommend the app to ANYONE.Version: 21.5.5
Pharmacy Mobile Express Difficult to UseWe have had issues for almost two years trying to use Walmart’s Pharmacy Mobile Express... Works sporadically. Pharmacy cannot help. Customer resolution cannot help. Hate using it! 1. Why only two choices? Curbside pickup or Pick up in store. What about drive thru? Our store has a pharmacy drive thru. We do not want to come into the store because of Covid. But if we choose curbside, we have no access to Mobile Express. Finally figured out that we had to use pick up in store for drive thru service. Who knew? 2. Regularly, we successfully complete Mobile Express check out in the app only to get to the drive thru and the pharmacy shows no record of the transaction. Sometimes I can’t get the Mobile Express option at all. Each visit is a different issue. 3. I do all Rx ordering and tracking on the app. My husband’s prescriptions are managed by me, except we have no way to do Mobile Express for him. He has no access to that option, nor do I! These issues are clearly and continually frustrating, and Walmart customer resolution has no answers... I have contacted them repeatedly. They suggested I write this review as my only option to be heard. We are required to use the Walmart pharmacy, because it is the preferred pharmacy for our drug plan. Otherwise, we would be gone to a different pharmacy a year ago. Why does Walmart put out such a poorly designed app? Lousy! Fix it!.Version: 21.2
Invasion of Pivacy!Walmart uses this app to SPY on you and here is how: every time you take your phone with this app downloaded in their store and you check out at all their self checkouts they have now and the cameras is A.I. Facial Recognition software and then send you SPAM Surveys for Walmart Gift-card “drawings”, you get your private information sold by the Waltons to 3rd party scam artist and they start calling you all day long (hundreds of calls in a month)! Total invasion of privacy and they illegally stop customers from Open Carry in Open Carry States, soon they will stop Conceal Carry and shopping will be like a Gangster’s Paradise for the Crinimals (100% unsafe to shop). I don’t like my face being recorded and my picture and personal information to include home address to be SOLD to more CROOKS aka SCAM ARTIST! It’s NOT RIGHT! Walmart should be a shamed of themselves for violating and not supporting the 2nd Amendment and asking the President to Disarm ALL Americans! DONT SUPPORT (Walton’s) CROOKS, a company that replaces Human Employees with AI Computers that sell your Personal Data without your permission, don’t support a company that makes it unsafe to Grocery Shop and puts lives in danger, don’t support a company that wants to take away every American’s Freedoms that I fought for! -Purple Heart Combat Veteran.Version: 19.43
What a mess!This season unfortunately retail shopping is difficult. Why online shopping is difficult I’ll never understand. I guess Walmart hates their customers. Case in point is Walmart plus. After signing up for this service no delivery times are available for five days... how is 2 hour delivery delayed by five days? I suppose I can order my thanksgiving groceries now and hope they show up. They are charging for this service and not providing it. With unemployment temporarily at the point it is it’s difficult to assume Walmart can’t get enough help to make good on this promise that they are charging for. Us idiots pay them $99 in droves and they don’t hire anyone with that money? Also waited for all the announced times to purchase a ps5. Now four times I have had this in my cart, only for Walmart to take it out of my cart to sell to someone else. Does this happen in store? If I have a hot Black Friday item can another customer, probably a robot, take the item out of my cart and buy it before I get to the register? If the registers are all down does no one get to buy anything, even when they’re back up and running? There is no soul to online shopping, making it very cheap for those large enough to make good shipping contracts. Bad enough we have to shop online... why make it miserable for all your real paying customers?.Version: 20.41.5
Love service, not appI miss the grocery app. Combining the Walmart app with the grocery app just makes it take longer to simply add something to your pickup list. It was just fine choosing which app you needed before they combined. Now you have another step before getting to what you need. Sometimes it opens where you were last too, so if you’ve recently been on the regular Walmart part of the app, you may end up adding an item they ship instead of something to your grocery pickup. Another thing is that it seems like every single time I’m ready to check out, the app crashes on me. The old grocery app did this sometimes too, but it’s more often now. I usually lose pick up times due to this repeated problem! Sometimes it’s a few days before I’m able to get my order to go through. It’s pretty frustrating! I hope it gets better because this is a great service to have. I’ve used it for over a year and love it. I just wish the app was as good as it was in the beginning. If it ain’t broke, don’t fix it!.Version: 20.18.2
Why?????This app desires some work!! It will just cut off on you and will jump back to the top of the page when you are looking through the items then you have to start all over again!! I loved having the grocery app separately!! It was very easy and a great service to have!! I have been extremely happy with this service and they always pick out the best quality of food for me!! I just like having the grocery app separate from the store app!! I also don’t understand why everything that is non- perishable can’t be shipped, and why is everything out of stock and what happened to the different brands of merchandise???? I know some items are short supply right now but the website is not showing all the stock anymore. Some Great Value brand items are good to buy and some are not good so how bout getting it fixed and keep it simple to navigate and it should keep your favorite items separate like all the yellow corn together then all the white corn then all the mixed fruit then you can check out the prices of all the different brands and see what the best offer is. Just a suggestion!! But thank you all for everything you are doing for everyone!! GOD BLESS YOU ALL!!!.Version: 20.19
Too many bags/app glitchesI ordered 18 items and got 17 plastic bags. When I called customer service I was told that every time I place my order I can call customer service and they will contact the store and tell them that I don’t want so many bags. What kind of solution is that? I was told that was an easy way to handle it. What is easy about calling customer service? Why can’t there be an easier way to note not wanting so many plastic bags through the app? Why is Walmart so against conservation and the environment? Publix actually thanks customers when they bring their own bags. I have been getting my groceries delivered for months and I am overrun with plastic bags. I also have encountered two major glitches over the last four months. The first was that I couldn’t place an delivery order but I could place an express delivery. That took a month to resolve and customer service never notified me that the problem was fixed. Now for the last two weeks when I try to check out, I get a pop up that says I need a minimum order of $35 even though my order is over $35. Customer service is absolutely no help...use another browser, another device or do some troubleshooting. I found a way to get around it, but what an aggravation. I don’t plan on renewing this service..Version: 21.5.5
Thank you, thank you, thank youWe have been using Walmart curbside pickup for over a year now, and we cannot imagine how we could have made it without Walmart. The website is easy to use, the shoppers do an excellent job of picking items for us, the store texts us when our order is ready, the associates who bring our groceries to us are friendly and efficient. Everything is very smooth! Only once have I had a problem ordering, and I relayed the problem in my review. Early the next day, I got a phone call from someone in customer service who apologized for the glitch. I was amazed at the level of concern for me, just a regular customer. I follow the business practices of retailers. I am always pleased when a corporation takes care of its workers and pays them well. I know Walmart does well in that area, but I would really like to hear that Walmart pays its associates better than anyone else and sees to it that they have great insurance and benefits. You have a wonderful work force. Please takes good care of them. They do good work..Version: 21.8.1
THIS NEW APP IS CRAP!I wouldn’t had, even, given it a one-star, if I had the choice! The app, at least, the groceries part, does not allow changes to your shopping list ... when I try to check out, the check out throws out all the changes that was made, of groceries that I decided that I no longer want, and groceries that I have added, and attempts to charge for everything that was, previously, in the shopping cart, including the groceries that I no longer want! The newly added groceries doesn’t appear in the check out, at all! I tried several times ... same results! Customer service aren’t any help, either ... they have a non-chalant, and stupid, attitude. Not recognizing that it’s an inconvenience to you, the customer ... instead, they thank you for bringing it to their attention, and that they will submit your feedback! Feedback!?!? Who’s leaving feedback ... I was complaining! Because I NEED FOOD, NOW, why I’m trying to order! I don’t care about their stupid feedback, or survey ... and I wasn’t calling to do one! My recommendation is to go elsewhere! P.S. Also, Walmart got greedy, and is honing in on the suffering, etc., of COVID-19 and wants to charge AN EXTRA $10, to deliver your groceries in 2 hours! I haven’t any more loyalty to Walmart, anymore! This is how they chose to treat their customers ... including the customers that were loyal shoppers BEFORE the Pandemic! PLEASE, SHARE, AND PASS THE WORD!.Version: 20.20
The change to Savings Catcher has me shopping elsewhereI’m a disabled stay at home mom to 6 kids, the eldest is grown & lives with her fiancé. My husband had to take over a year off work as I was too disabled to care for the kids, especially the 3 & 5 year olds. Our closest Wal-Mart is a 20 minute drive from our house. My husband & I would both make the drive specifically for Savings Catcher. With such a large family we obviously purchase a lot of food, toiletries, household items, clothes etc. With the change that now requires you to scan the screen at checkout changed a wonderful, customer loyalty benefit into something basically useless. Part of my disability includes memory issues, so I had a difficult time remembering to do it. The cashiers have never once asked about it or reminded me about it. We now frequently shop at a different large chain store and the cashiers ask every single time if we’d like to use our points card. We haven’t shopped at Walmart in months, there’s nothing special about them anymore. Bringing back the ability to get Savings Catcher rewards by simply scanning the receipt would be the only thing that would make me consider shopping there again..Version: 19.13
BRING BACK RECEIPT UPLOAD IN SAVINGS CATCHERI have been using the Walmart app, primarily for the use of Savings Catcher, for many years now. While I didn’t always get back tons of money, I always appreciated knowing that I was getting the best deal without shopping around while also being able to save my receipts digitally. I am incredibly disappointed in the recent move to linking receipt uploads ONLY through Walmart pay. I have chosen not to use Walmart Pay for personal and security reasons, not to mention that I also like to pay cash. This move (clearly to force users to use Walmart pay or miss out) disenfranchises so many users! There are many people who don’t feel comfortable using that pay method, or that just need to manually upload for many reasons. I know that you have lost me for sure from your app, and possibly from shopping as often, as receipt uploads to savings catcher made me shop there more often. If I can’t use Savings Catcher without being forced to use Walmart Pay, then this is no different than any other store... no more incentive to shop here. I genuinely want to use Savings Catcher and have the convenience of having receipts saved for me again. Bring manual uploads back and I’ll begin shopping here more frequently again..Version: 18.20.2
Jump through hurdlesAt first, Walmart pickup was easy. Then I had the option for delivery. First delivery was a free trial. I loved the idea to have my groceries delivered due to COVID. But I give up on this. From dealing with my order not being delivered when the app said it has been. Also, having to call the drivers to go to the correct address now because their GPS is showing the wrong location of where to deliver. To finding out that Door Dash is their drivers and once the driver picks up the order, Walmart is no longer “responsible” for my order. Oh, and don’t count on the time slots. Because I had to wait until almost 9pm for my 6pm-7pm order to arrive after calling and checking my update on the app. Having to wait for about a week for a refund. Until coming to this point. I placed a order today for delivery between 7-8pm. Constantly checking for an update. Once it was past 8pm. My order was still “preparing”. I end up calling customer service. They said the driver picked up and the dropped it back off!! The operator then told me that the Walmart location is closed. And I WOULD HAVE TO CALL THEM BACK THE NEXT MORNING TO SCHEDULE A TIME SLOT!!! Like, the store didn’t want to update me. Waste my time assuming my groceries will be here between the time slot I reserved. THEY BETTER COMPENSATE ME FOR THE WORK IM PUTTING IN WHILE PAYING FOR A MONTHLY SUBSCRIPTION.Version: 20.33
Where are the receipts??!!This was once a good app. But now there is no way to get receipts from in-store purchases! Even after paying for the items through the app, there was a time when we could click on the receipt and choose which view we wanted. NOW, after paying, a quick flash and there is NOTHING!! If I want to return an item, there is NO WAY I can return it, because the iPhone pay does not give you a paper receipt, and it doesn’t give you an electronic receipt, either!! For all I know, you guys are ripping me off all my purchases and I have no way to prove it!! What are we supposed to show the theft-prevention person at the exit, who pretends to look at our purchases to make sure we didn’t shoplift? They want to see a receipt, but I don’t have any! This has been going on for several weeks now! I keep seeing updates, and I keep updating, but there isn’t anything to show for our purchases!! I was using this app to help me keep track of expired food, because it showed when I bought them. I was able to use it as price comparison at other stores. I can’t find any receipts from purchases! So anything I bought for work from Walmart is impossible to claim on my taxes! What are you devs doing? Please bring back our receipts!! And what happened to the middle services? Now it’s just a bunch of departments! Not happy with this setup. Please fix it so we can use it..Version: 20.41.5
Not doing this againI rarely order anything from Walmart so I didn’t want to download the app. However, I thought I would just have my husband do a quick pickup for me on his way home from work. My husband does not have a smart phone. Well they sent me the link to “check in” when he was on his way but the link took me to the App Store when I clicked it. Since I didn’t want the app, I read online that you could also call the phone number in the email to check in. Well that call went straight to a full voice mailbox that hung up on me right away. When my husband arrived at the store, he told me there was a line for pickup spots and the inside kiosk was closed. When he finally got to a spot, there was no phone number to call so he had no way of letting them know he was there so he called me. So I finally downloaded the app but in order to check in, you have to allow the app permission to track you so they know when you’re almost there. Well I wasn’t the one at the store so that wouldn’t be useful for them and I also don’t want Walmart tracking me. So basically, you have to let them track you and you have to have a smart phone to do a pick up order. So I told my husband to just come home. I was pretty frustrated and will not be using the app or doing pick up with them..Version: 21.9
Not always goodUsually I have little to know problems with Walmart app. But one problem that I seem to run into apt is when they say they have something in stock and you order it they will cancel your order due to them not having it in stock. I do understand that people will buy stuff in person and that effects that numbers. But when you order something expensive and they take your money then cancel your order. It takes 2-3 business days to get your money back so you can’t even go buy it from another Walmart or from another store. I had stuff that I was going to pick up today that I ordered this morning. They had it in stock. Accepted my payment. Took my money. They canceled my order. Now I’m stuck with out what I needed. They need to upgrade their system to coincide with they in store numbers more easily so as not to have this problem be so bad. Little items (or cheap) I can understand. But when it is something expensive and I had to save up for several weeks to get it this is very irritating and disappointing. Plus it’s a large amount I now have to worry about getting back..Version: 21.6
Walmart doesn’t want your money.No pick up times available for several days no delivery times for at least five days. When they do deliver, the doordash delivery guy usually never shows up. When I do pick up I usually wait about 20 minutes for them to throw 12 items into the trunk of my car. Only because they don’t know how to substitute for the other 15 items they didn’t have supposedly. Walmart will regularly cancel my pick up orders telling me the item is not available after they let me order it. Or cancel my online delivery orders due to the same issue. I tried to cancel my Walmart+ subscription. I canceled auto renew but it auto renewed anyway? Now I’m stuck with a service that is useless for a full year. Hopefully in 2022 I can stop giving this Mecca my hard earned money since they don’t really want it anyway. They have complete control the supply chain, yet they seem to be out of every thing that people regularly buy. They’re too big, they don’t care, employees are paid too much, and selling me merchandise is no longer the business plan for Walmart I guess. They’re too busy collecting my data and watching where I walk around the store, and how I use their app. That’s the only thing I’m good for to them, is some data points about my demographics..Version: 21.8.1
New changes results in tons of lost savingsThis USED to be a great app to get the most out of your money. Submitting a receipt was super easy, and the process took less than 2 minutes. Now, you have to use Walmart pay which I’m sure has caused a ton of people to stop using the app altogether. Along with that, if you receive SNAP benefits, you can’t add your EBT card as a method of payment. Clearly the people using snap benefits needs the rewards/savings just as most if not more to maximize purchases. I had a lot of fun using this app before they switched it but unfortunately I do not feel comfortable linking my debit cards to pay at checkout, and I have to primarily rely on SNAP benefits at the time being to provide food for my family. I really hope Walmart steps up because that is discrimination towards people in poverty and members of the lower working class. Shame on them. A simply solution would be any savings rewarded from a purchase using EBT can only be redeemed for food items. Surely with the money Walmart makes they can afford to upgrade the platform to allow such purchases via this app. I’ll check back in a few months to see if they’ve worked this muck out. Disappointed!.Version: 18.20.3
Walmart app needs A LOT of workIt is impossible to checkout once you’re ready because it asks you to reserve a time slot for pickup/delivery but then keeps telling you that something's wrong when you try to checkout and pay. Then when you can FINALLY checkout, it tells you to pick a different time because the one you originally chose is no longer available (yeah that’s how long it takes to checkout). Also every time you search something, even if you’ve cleared your search, the previous search product is still in the search bar. Very frustrating way to purchase groceries especially when you are in a rush. I also absolutely hate how you aren’t allowed to change anything in your order after I believe two hours from making the order, especially because sometimes it takes a while to remember what else you need. Lastly, the app should allow you to pick up your groceries at whatever time is convenient for you (like Target and most stores do) rather than giving a time frame and still having to wait to pickup your things because they aren’t ready when you arrive. I mean what’s the point of a time frame if the employees are just going to wait until you pull up to the store to actually start shopping for your order?.Version: 20.27
Increasingly inaccurateI loved the app in its early days. I liked that I could look up what I needed and see exactly where it was, and I didn’t have to track down an employee who may or may not be familiar with the thing I was looking for. I also liked that I could check before I even went to the store to see if they carried something. That helped my avoid more than one wasted trip. Now I find it increasingly inaccurate. The location of many things isn’t listed, and for those that are it’s wrong more often than not. Granted, my store has just undergone renovation, so I do understand that some things are in a different place than they were before and that it takes time to update that in the system. My biggest issue though is with the accuracy of the listings for what’s in the store and what’s not. I don’t trust it at all now. I can be standing in front of an item, looking at it on the shelf, and the app says it’s not available in store. Not being able to list exactly where something is soon after a renovation is one thing. But I see no reason why they can’t accurately state what they’ve got in the store. This is a huge frustration, especially when everybody’s telling you not to go out unless necessary and to spend as little time out as possible..Version: 20.19
Grocery app frustratingThe app is almost perfect. The only negative I find (and it’s a big one to me) is when you are shopping the groceries, if you click on a product, you can’t go back to where you were. Example: I’m looking at dog food. I click the one I want to look at or select bag size. I do what I need to do, then “x” out of product but instead of going back to where I was in the dog food section, it goes all the way back to the main pet page. It’s really annoying, especially when you have been doing a good amount of scrolling through things. You then have to work your way back to the right page and scroll all the way though again. Please please please fix this. I rarely shop the app anymore because of how frustrating it is. Also, and I know it’s not so much an app problem, but the few times I have placed an order for grocery to pick up at the store, there have a been a ton of things listed out of stock when I went to pick up. Each time this happened I actually ran into the store after to find just about everything listed out of stock sitting on the shelves. I don’t know if it’s lazy workers or what but I don’t know how it’s possible that about 10 things were out of stock but were all sitting on the shelves immediately after..Version: 20.41.5
EBT ErrorFirst time using the grocery pickup on the app. It is hard enough to browse through the website for groceries & eventually I had to just do a manual search of everything I wanted individually. TOOK FOREVER! Once I finally got the items I wanted, the final check out was a breeze. I was excited to see they added the EBT option on there. Once you click the EBT option to pay for your groceries it takes you to another website to insert your pin for security reasons. Ok, fine..did that. The only thing is when you try to insert your pin all the numbers change on the screen every time you click a number for the pin. Then when redirected to the Walmart app it gives you an error sign that “Something went wrong, please try again later”. Tried multiple times throughout the day and still nothing different, same error message. Not sure if it has something to do with the Walmart app itself or the 3rd party website trying to confirm the pin. Either way it is a complete inconvenience, because now that I have been trying to get it working all day I’ve had 2 notifications saying my items were out of stock. If it worked the first time, I would have all the items I ordered. Please fix this bug, because I know a lot of other people are probably having this same problem!!.Version: 20.27.1
App is not that greatI only downloaded the app for the savings catcher. At one point, you were able to submit printed receipts via the app. Then, it was changed to where you have to use Walmart pay to get rebates on competitors prices. Some weeks, no prices were better. Other weeks I was getting several dollars back per receipt! Walmart released an email yesterday stating they would end this in May because their prices were often cheaper than their competitors. I feel that is a lie considering I usually get cash back from the app on 3/4 of the receipts submitted. I will use the app until May but after that I will delete it and shop with the competitors as opposed to doing all my shopping with Walmart. Most of the said competitors allow digital manufacturers coupons on their apps or loyalty cards. Walmart doesn’t have a loyalty card or an option for digital coupons on the app. It is virtually useless as I can do anything else from the app on their website. Once savings catcher is gone, it is a waste of space. I will be using the balance left over from the savings catcher and deleting this app. It literally will no longer provide me with any benefits that I cannot get from using the general website. Your competitors will be thanking me when they start receiving more of my business!.Version: 19.19
I love Walmart... ButI absolutely love Walmart, I really do feel like they go beyond for their customers as a company especially in these hard times. I especially appreciate the drive-up grocery pick up and I SUPER appreciate when they added ebt as an optional payment method. The only problem is when using the ebt card on the app I get so many error messages saying “sorry something went wrong, try later”. When the grocery section was on its own app (orange one) this was never a problem. It also seemed to be fixed a few weeks ago because that error message stopped popping up and payment would go through first try. But all of a sudden again it’s not working. Before it worked but after trying 10+ times. Unfortunately starting yesterday it has not worked at all for me. Tried so many times. Decided to go to store but it was extremely packed and I have 3 small children so decided not to go in. Was going to do frys but they have no open slots for tomorrow. Tried Walmart again and still not working. Please fix! This momma really needs it. A suggestion is have the option to pay at the store with ebt card like before if having technical problems in app..Version: 20.27
Needs to show everything not half the itemsWhen you try to find things in the store or scan things that are in the store because you just bought it and you want to buy more but your home not at the store it acts like it can’t find it or it’s not there even though if you go down to the store you can find it but it will show you the item that cost more so if I wanted to preset a few things for walmart and pick it up I wouldn’t be able to because according to the app Walmart don’t carry it but I can go to walmart look right at it and what do you know it’s there plus I can scan it to price check it or order it then and with the same app it then shows that’s it’s at walmart. Plus they needs to make the savings catcher work again since they stop price matching it stop working and if they plan not using it they should get ride of it. Other then that the app works fine as long as your willing to go to the store to look for 90% of what you want even though your looking on the app so you can order it not go wondering around walmart or your trying to buy something for family, Walmart needs to list everything in there store not half of it..Version: 19.7
1 word describes the experience: FrustratingI tried to order an elite xbox controller around 3pm; an email confirmation was sent & advised it will be ready by 8pm the same day since the store deed in fact have stock of the item (around 6). when 7:30pm rolled around a email stating the status of the order never was sent (whether it was delayed or ready) since the walmart is close by I decided to drive to the location to see if I could pick up the item since it was in fact in stock. heading the walmart was the worst customer service I had in a very long time. heading to the pick up area to see if the associate could process the order since the item was there & he had the scanner. The associate said “I don’t know what to say I can’t help you” heading to electronics the associate at the counter said “I don’t know what to say I don’t know the app process I can’t help you” I asked to speak to a supervisor to come up with an solution plan; once the supervisor arrived he was so flustered on the situation he asked an associate who was on lunch to assist while he walked away from the situation. I had to hunt him down in the front at customer services; since 45 mins had pass without a resolution I decided to leave the store empty handed. I just canceled my order from the app & it has yet to erase the pending transaction ($210) from my bank account..Version: 20.43
Delivery NightmareThe first time I ordered grocery delivery my order was stolen by the driver, but when I contacted Walmart support I was met with excellent customer service. I ordered a second time without problem. However today’s just been a nightmare. I had my order scheduled for 7-8, and at 6: 46 received an email my order would be there at 6:52. At 7:13 I get an email letting me know the substitutions, and what was unavailable. 8:20 rolls by so I use chat assistance to contact a customer service agent, where I’m assured my delivery will come, it’s just taking longer due to higher volumes of merchandise being ordered. 9:10 comes so we called to ask on the status of the order (we doubted it was coming at this point but wanted to know what was going on). We were then rudely told that no one was home (uh, yes we were) so the ordered was returned by the driver, that the store was closed, and to call back at 8am to get my order rescheduled. What?! We seriously waited hours for our order only to be told off, and to call back the next day. Why couldn’t he just reschedule us or refund us, save us the trouble having to go through this again. And the whole time on the Walmart app it just said the status of my order was ‘preparing’, and still says that. This whole process has been a nightmare..Version: 20.32.1
App is great but needs some improvementsI think the app is great, but as with all things, there’s always room for improvement. It would be really nice if you could look at the grocery pickup substitutions and opt out of whichever ones you don’t like before you even get to the store. Since I can’t do that beforehand, it forces you to talk face-to-face to the worker to identify what you don’t want, then they have to spend their time on their scanner and in your trunk digging through your groceries to try to find what you don’t want. It wastes everyone’s time, plus this is just further exposure during an activity that’s supposed to be darn near contactless. This applies to the site as well, both of these things could be better. Also, sometimes when I search for something, it’ll bring up only certain options but when I select one and then look at “similar items,” it’ll show me more options of what I actually want. For example, if I look for “Kiwi protector spray” to find Kiwi protector spray for a tent, the single thing that comes up is Kiwi Camp Dry Performance Fabric Protector Spray (which is not exactly what I want). But then when I select it and look in “similar items,” the thing I actually want (Kiwi Camp Dry Heavy Duty Water Repellant) suddenly shows up... maybe my keywords aren’t the best, but I feel like it’s not too far off base, especially if I put Kiwi and spray..Version: 20.32.1
Checking out online is always an issue!I’d gladly give this 5-stars and I’ll gladly come back and do so once this issue is resolved. Like many others are mentioning, at check out for Walmart grocery I keep getting the ‘something went wrong’ error message. I spend a lot of time manually searching every grocery item I need for my household, and I do appreciate that your app recognizes many as favorites- that feature makes things much smoother! This checking out issue however is beyond frustrating. It’s been going on for months. I updated the app and it worked no problem about a month ago. I just updated again tonight when I was running into the issue at checkout again. Updated, rebooted the phone and signed back into the app. I had to re-reserve my pick up time. I’m still getting this message! Other than that, I do love the convenience, your prices on grocery items are fair and most of your employees who bring the items and load them to your vehicle have been super friendly. I have a high risk family member so this service is beneficial to us, so it makes the checking out process even more stressful than it needs to be! Please fix this, I’ll come back and give it 5 stars!.Version: 20.27.1
Poor Excuse for DeceptionPlaced an order online to be picked up. Firstly, the time I chose which at the time of choice was open, was somehow ignored and I was given a pick up time several hours later. The online pickups can’t be picked up until the next day. Order was taken and an alert was listed advising me to hurry because there were three left. I made my choice and with the exception of the pick up time, I thought I was all set. Ten minutes after my pick up time I received a text stating the order was cancelled due to the item being out of stock. At the time I was en route to the store. I went to the pick up area to ask what was going on and was told the item was out of stock. I asked why wasn’t I told the day before and the clerk said the pick up items are pulled the day of pick up. Even though I placed my order first, someone was allowed to come in after I placed my order and now I don’t get the item and my money is tied up for three to five business days. I wasn’t given the option to choose another item nor get a cash refund to try to purchase the item elsewhere. There are numerous flaws in this procedure with the online customer getting screwed. This is a deceptive action and a poor excuse given for the fiasco. Never buy online from Walmart. You’ll be treated second class at best..Version: 21.5.5
App and store don’t work well together for returns.I made a purchase using Walmart pay and all seemed good though I wish it would print a physical receipt. The big issue was when I had to make a return. I started my return on the app as it supposed to make things easier. When I get to the counter the lady is asking me why I’m returning for each item even though I answered all that on the app. Not only that but I had so wait and watch her open each and every single item. Once she finished she said I was getting a gift card. I said excuse me no. I used my card with ur app to pay I’m not accepting a gift card. She gets her lead who is rude and says the same thing and all she does is show me the screen that says gift card. I told her again I’m not accepting a gift card and she said it’s not our app. That’s why we don’t accept returns with purchases made using Walmart pay. I told her, Walmart owns the app and you work for Walmart and represent Walmart therefore you are Walmart and this is your app. Long story short I had to get two other managers before someone could figure out what to do. Not sure how this app is suppose to make things easier or faster but I’ll tell u that returns line only got longer while I waited to resolve my issue. Hate Walmart..Version: 18.20.3
Use all the time, app can only be as good as employeesApp is great and as disabled person, I have groceries delivered weekly. When delivery drivers don’t show up to store for pick ups, which happens, I realize that. Walmart does not let us know. Happened a couple times and called store numerous times those days to try to find out where or if delivery will happen. They don’t even bother to inform us. I hate calling Walmart it is like pulling teeth. That is very poor service on stores part. They say they have no control over the company that has the drivers. Bull, I am so tired of hearing that, they hired the company so stop passing the buck Walmart. Almost lost a 1500 dollar a month customers in a household with three adults that shop at walmart. My son signed up for free trial on delivery and his very first delivery never happened. Had to pick it up at 7:30 at night. He is not impressed and is canceling his trial. The app is good, butWalmart associates need to be more customer friendly. App and walmart go together. WHAT HAPPENED TO CUSTOMER SERVICE, EVERYWHERE ? It hardly exists anymore. If Walmart customer service was as good as this app, it would be great. Drivers are a plus.Version: 20.41.4
Walmart reviewI love the Walmart app. I don’t like it that they use third party vendors for certain products and those products are double the cost of buying them from the store or any other office supply store. I also think it’s strange that they are recently constantly sold out in the stores, but that third party vendor has them for double the cost. Makes me wonder if the vendor is getting a deal, buying them up from the stores and doubled the price. These have recently became popular items. The only other thing with the app is their online grocery delivery isn’t up to speed with competitors. The competitors have your shoppers communicate with them as they shop. That way if they are out of something, and find something better, they instantly give you the option rather than not getting a substitute or getting a substitute that is completely wrong. I would like to see them bring that up to what the competitors offer. Plus I have had two deliveries just not show and had to contact Walmart through the chat for delivery and then been disconnected from chats. Other than that I love the convenience and I hope they continue to do delivery and bring the process up to what their competitors offer..Version: 21.6
Reward dollarsWalmart has initiated this app to keep their prices lower than their competitors which the whole point was for the customer to have an extra incentive to buy from Walmart and also for Walmart to always have lower prices than the competitors. But.....again Walmart has won and now you don’t rack up the reward dollars like you used to. I spent $600-$1000 per month and would get a substantial amount accumulated and I would save it up and I would purchase a big item. I have used it toward a $70 iron to a $250 pool. I enjoyed scanning my receipts....waiting to see how much I was going to get in return.....then deciding how long I wanted to accumulate them. Now.... Not so much now ..... I still spend the same amount and in the past eight months I have only accumulated $7.89 🤗. Not much of an incentive to drive out of my way to a Walmart so I can save a dollar or two and then get to scan my receipt and then see that I didn’t even have any qualifying items. I will just support my small businesses because at least I know that all the registers will be open.....the employees will be friendly.....and the owners will desperately appreciate my business..Version: 18.9
App bug NOT being addressed!!!I have been having an ongoing problem since at least last November. The problem is when I scan in my receipts or type in the TC# manually it always comes back receipt added with a green check mark. The first four or five items show up in the main purchase history listings but when you click to get the full list from that just scanned in receipt it comes back blank not showing any of the items. Further when you click the receipt icon within the detail page it comes up blank not showing the receipt or any of its information at all. This happens usually on every other scanned in receipt. Sometimes I get lucky and three or four will work properly but it’s usually every other one. I cannot find where to contact the actual app developers. I tried chatting with a customer service representative several months ago but clearly he had no clue what I was talking about as no corrective updates were ever released and I continue to have the same problem. It’s very frustrating as now I have to hold on to the paper receipts that didn’t process properly. Due to this issue I can’t in good conscience recommend this app as the frustration and aggravation this causes is just not worth it. I sincerely hope they find the cause of this problem and release a corrective update. I have been using the app for years and never had this problem before..Version: 21.4
Savings Catcher- it works!!!I have been using savings catcher for a year now, been working to catch Walmart NOT giving me deals that I know other stores offer. Nope! Walmart ALWAYS give me those deals, they never ever miss! One time I thought they did but I found out I was wrong. The other store had gone up on their price and it was I that was not aware... If you shop at Walmart you’d better download the Walmart app, use savings catcher, and stop playing around! I’ve already saved $65 so far without even trying, just buying my same ordinary groceries that I normally buy, not doing ANYTHING different. I don’t have time for coupons and price checking and stuff. Wayyy too busy for that! So, after I check out I get into my car, open the app real quick, scan my receipt real quick, then go home. Two days later I check the app and see the savings building up. Just that easy! Once I get to $100 I’ll redeem it for something. And it’s fun, the kids love watching it build up, too!.. You all better get this little extra money, we all deserve a break so why not? 😉.Version: 18.13.1
Don’t fall for “2 day shipping” or savings catcherLoved this app and Walmart. But a couple of the main things I liked have actually changed for the worse. First is the savings catcher. I’ve been using it for years. Matches the sale prices at other stores and puts them on a digital Walmart card for you. You used to be able to scan your receipt. But now they will only do it if you used Walmart pay and paid through the app. And Walmart pay has its own issues. First it’s slow and customers behind me in line tend to think I’m just playing on my phone. Even some of the cashiers don’t seem to understand. And sometimes I want cash back which doesn’t seem to be an option on Walmart pay. Next is their 2 day shipping. Things used to show up in the promised 2 days. But the last two things I’ve ordered have taken 4 days on one and 2 weeks on another. They are only counting actual transit time. NOT processing time! It’s not 2 day until Fed Ex actually receives it from Walmart. And both my items were sold shipped by Walmart. And both said 2 day shipping. And both promised a delivery date in 2 days before I hit the pay button. Then magically the date changes to four days or beyond. Keep that in mind for gifts. If it’s gonna take a week or so that’s fine. Just be upfront about it..Version: 18.20.3
Can we get the ‘Oops! Something is not working here. Please try again later’ error fixed?Okay, let me start by saying before I got Walmart+ this app was 5 stars. Never had any issues, and paid 10$ for delivery each time. Once I started in on the free trial I keep getting this error message. I try a different time slot, error message again. Repeat 3 dozen times, delete the app, redownload, try another dozen times, fire up the desktop and try it on the PC version, same issue. Try 2 hour delivery for a 10$ premium: SUCCESS! See you in 2 hours or less. What is the point of a free trial if I’m paying $0.05 more per delivery than I was before because the system doesn’t know how to deal with the fact that I’m not paying for delivery? I tried every single time slot for the next 4 days, and got the same error every time. This is utterly ridiculous. I’d have had time to walk to the store, get all of my stuff, and walk back by now and still have time to mess with this app to try and get it to work. If you’re going to offer a subscription based service, don’t make it impossible to use it without paying extra on top of the service. I understand that seems like a good business model.. but it just makes you lose customers..Version: 20.40
SNAP problemsBefore this I have had wonderful things to say about your service. I’ve used the service since it started about 1 1/2 years. But now I’m using the SNAP program, which requires use of an outside company’s pin pad. I know my pin so I type it in. The placement of the numbers move, but that’s ok, I understand that. The issue is that I could type it in numerous times, and it doesn’t recognize it and then all of a sudden it works. Counting it? 5 & 8 times I’ve entered when I’ve counted them. What an annoyance. Also there’s something new that I wasn’t aware of: the app said I had nothing in my cart, so I painstakingly ordered everything again. Then it took about an hour sorting things out when I got there. The associates are so awesome and never complain, and I’m sooo glad about that! They’re a good team, since I had one person sorting what I didn’t need, but another stopped by to give us a hand! That’s a perfect example of their teamwork. Please aid me and other SNAP customers in making this experience a 5 ⭐️ program again?.Version: 20.22.1
Please add option to remove neighborhood markets.First off, I love Walmart plus. Love it. I order something almost every day to be delivered. When it routes my store as the super center it’s amazing. I can get anything delivered. Socks, pots and pans, pajamas. You name it. My cart is usually full of “non grocery” items. Well, 50% of the time it will route me as the delivery to come from the neighborhood market and not the super center and removes all the items not in stock at the grocery only location. In Dallas you can get groceries delivered from anyone and what set Walmart apart is being able to get non-food items. I have chatted in and called in. They can see where two different stores are delivering my items. A super center and a neighborhood market. If a super center can deliver it, it should always go to a super center. I don’t care if I have to wait an extra day but I don’t want only groceries delivered. It’s hit or miss. To see where it will come from I do a search of “towels”. If something comes up I know I’ll be getting it from the super center. If “no product found” it has me at the neighborhood market and I do not place the order. But sometimes it switches me at the end of the order! Please allow a super center only option..Version: 20.42
Just save the trouble and use TargetCreating a baby registry on this app is a NIGHTMARE. I’ll start by saying that it’s very frustrating that the registry is not a separate app from the rest of Walmart shopping (like Target does), because it makes navigating back and forth to your registry SUPER inconvenient. Anyways, when first creating your registry, your first and last name is required, which is understandable, however, it will not let you create a custom name for the registry itself. So, you can’t match the name to any other registries you’ve created for your shower. Then, before you even get to look at any items for yourself, it adds a long list of things it “thinks” you may want instead of just suggesting them to you(LIKE TARGET DOES). Oh, but it doesn’t even end there! If you don’t like the certain brands of wipes/diapers, or prints of clothing it has chosen for your child, you’ll have to go through a 2-3 step process for EACH item to remove it from your registry. Not to mention, half the things it added to the list are out of stock! If I had not already put on my invitations that I am registered through Walmart and Target, I would delete this registry altogether. Complete headache..Version: 19.3
AwfulI hate this app! The Grocery app was so much more reliable! Ever since grocery pickup order placing was added to this app, it’s been so stressful. It constantly deletes items in my cart!! They’re in stock so that’s not the problem. It just decides when I click on the cart to submit my order, let’s delete everything. Or it’ll leave a few things and I have to backtrack and try to remember what is missing which is the worst when I had 50 items. I’ll try to workaround the issue and checkout with the $35 minimum and later add more items to the order. Even that backfired on me just now. I reviewed my updated order and half my items are missing again. Some weeks, I don’t notice until after I picked up the order that several items never made it through. I update the app constantly thinking this glitch will get corrected and it never does. A new issue I have is my favorites aren’t fully loading. Since it was recently changed in the app, now only half my list loads. Then it brings me back to the top. I try to then filter it by category to see the items that don’t load and even that isn’t helpful. The filter options don’t let you scroll down to see all the categories. So annoying. Bring back the separate Grocery app please!!! Why take away something that was super helpful and quick?! I dread ordering groceries 1-2x a week since the app went away. I’m sure I’m not alone..Version: 20.39
Excellent programI greatly appreciate thes service. Very easy to search thru the app to select the items you want. Prices are shown, and are the same prices as in the store. You can select to allow substituitions if the item you want is not in stock. When you pick up your items you can elect to not accept the subsitute, and you are given credit right away. If you select no substitues then if they do not have the item, it shows that in your delivery notice on the app - and not charged, of course. After you have completed your list, you can keep adding items, as you think of them, up to midnight the day before. When you later go back into the app to add to add items, your list does not appear. You go ahead and select the item(s) you want, click to purchase and it will ask if you want to add it to your current order. Click “yes” then you can review your full order. They send you an email when it is ready for pick up (at the previous time you have requsted). You can also look at the app and see the progress as your order is being prepared. Then go to the store to the Pick Up area, park in front of a number and tell them you are there on the app. Or wait and they’ll come out and ask your name. It’s all simpler than this LONG explanation. Great Servce..Version: 20.16
Three tries and still no charmPlace order... everything says “in stock”. Four days later at time of delivery get notice that half of the stuff I ordered is not in stock. Loose 4 days waiting patiently then another 4 days ordering from somewhere else. This happed on all three orders I have placed for home delivery and store pickup. Only use this app if you have 8-10 days of time to waste. If you need something critically DON’T order it here. All three ordered also have been complete fiascos. First one for pickup i get home to find open boxes with items missing from the boxes. This was a “contactless” loading where they placed bags in my trunk and walk away with customer not able to or allowed to inspect. Get home and find open boxes with half the items removed from them. After 2 hours on the phone with rude people I finally got a decent manager who confirmed there were in fact plenty of those products in stock and that I had to return all the way back to the store and wait for another hour for them to bring out unopened boxes to my car as replacements. On top of all that - this app is disjointed, runs poorly, crashes often and tells you all kinds of things are in stock that are not. And since it’s 2020 and online ordering and inventory control have Ben arround for about 25 years now - this is completely unacceptable. Therefore you get 1 Star Walmart!.Version: 20.19
It’s a life and time saverIt’s fast, easy and simple. When ordering if something is out of stock you can tap on similar items. When you place an order if something happens to be out of stock when they fulfill your order they will do their best to find a substitution, ensuring that you get exactly what you need. For example yesterday I ordered one bottle of 60 fluid ounce of fabric softener that size was out when they filled my order so they substituted it with two bottles of 48 ounces of the same fabric softener. Also if when you get home and realize you’re missing an item you can just called customer service run back to the store and pick it up no problem or if you need to do a return simply start the return in the app and if you need to take it back to the store it’ll give me a barcode to show them. They’ll scanning the barcode, then the item and that’s it. No more needing to spend hours in the store or forgetting what you needed. Simply place an order, check in the app, pull into a parking space, they’ll load your car and off you go. Yes it’s really that simple.Version: 21.2
See the stars falling off soonHate the new system. It’s not like Walmart’s have WiFi. And most Walmart’s have really bad signals! Can’t bring up savings catcher/Walmart pay if you can’t get a signal to do so. I just went online to try to submit receipts because Walmart pay wouldn’t load, directed to a chat... waited..... waited. Then “Wendy” comes on tells me I have to email or call savings catcher bc she can’t help! But your system just directed me here. I TRULY feel.. like in my bones, they know the signals are bad in their stores, and the chances of you being able to actually bring up Walmart pay is very slim . So what are you gonna do... leave your basket full of groceries bc you can’t pull up Walmart pay? while other people in the line give you a ugly stare for taking to long (but it’s only ok when THEY take to long) ??? OR just bring out your debit card in hopes you can submit your receipt to get your $0.07 back, and then when you contact them about it .. nobody knows nothing. Listen... it’s no longer worth it to me. Clipping my OWN coupons and going to foodlion is a lot less work. and ill not only save money but time and my sanity!! -mom of 3 growing boys who don’t got the time no’mo.Version: 18.20.2
Horrible experienceThis is the second time I’ve had issues at the Walmart on Central. I don’t understand how they’re still open. I placed an online grocery order as I’ve done many times before but this time took the cake. I checked in via the app waited 20 minutes then called to let them know I was there and had been waiting. The female that answered the phone basically told me she had no record of my order being ready and that I got my times mixed up I then explained to her that app notified me and her answer was that wasn’t possible because it wasn’t on her end. I asked her did she want me to bring her the phone so I can show in a very condescending way said no I don’t need to see it. I went into the store to customer service which was an absolute waste of time. The lady at customer service and the money center tried to assist which I really appreciated but to no avail no manager came. I went back to my car all 10 rows are full and not a one grocery employee insight. I canceled my and now I have to wait to get my money. Not to mention I wasted my time after just getting off work. Please if you are going to place a grocery online for pick up or delivery choose the Walmart on airport highway in Holland oh. The only reason I didn’t got there was because my job is closer to the Central location in Toledo Ohio. Walmart y’all need to do better!.Version: 20.39
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