Our new PayPal app is a simple and secure way to get paid back for last night’s takeaway, send money to friends who have an account with PayPal, check PayPal activity, choose currencies to send around the world and more. Plus, we’ve added some new features we think you’ll love…
*NEW* A TOUCH-FREE WAY TO PAY OR BE PAID
• If you’re buying, simply scan the QR code to pay securely with your PayPal app.
• Whatever you’re selling, now you can quickly set up a QR code and get paid in person, all with just your phone.
SEND AND REQUEST MONEY FOR FREE
• When funded by a bank account or balance, it’s free and secure to send money or ask for it back from friends and family in the US.
• All you need is an email address, mobile number, bank account, cash pick up service point or mobile top up details. *An account with PayPal is required to send and receive money. If you don’t have an account with PayPal, you can sign up for free quickly and easily.
• NEW FEATURE: just type a name, email or phone number and PayPal will find the right person for you.
• Request money quickly and securely from friends or family with just a few taps.
GET INSTANT SPENDING NOTIFICATIONS
• Never miss a thing – keep on top of payments and sending or receiving money, with instant push notifications.
• Check out all your latest PayPal activity, by just logging in.
ACCESS YOUR BALANCE INSTANTLY WITH THE PAYPAL CASH CARD
• Easily transfer funds from your bank balance to your account with PayPal.
• Shop in-store, online or everywhere Mastercard® is accepted and withdraw cash at ATMs worldwide.
• PayPal Cash Plus account required to get the card.
TRUST PAYPAL SECURE TRANSACTIONS
• You can be sure PayPal will help keep your financial information secure, with commercially available encryption, and fraud detection. All that plus monitoring transactions, 24/7.
PayPal Cash or Cash Plus account required. Terms apply. Only available in the US and limited in certain states. Buying and selling cryptocurrency is subject to a number of risks and may result in significant losses. PayPal does not make any recommendations regarding buying or selling cryptocurrency. Consider seeking advice from your financial and tax adviser.
PAY IN 4 WITH PAYPAL
Buy now and pay later by splitting your purchase into 4 payments.
Just choose PayPal at checkout and select ‘Pay Later’, where you’ll see ‘Pay in 4’ as a way to pay.
Make the down payment today, and pay the rest in 3 payments – one every two weeks.
Payments are easy to manage through the PayPal app and on PayPal.com.
Loans to California residents are made or arranged pursuant to a California Finance Lenders Law License.
PayPal, Inc. is a Georgia Installment Lender Licensee, NMLS #910457.
Learn more at paypal.com/payin4
Not all features may be available in your market.
PayPal: Mobile Cash App User Reviews & Comments
Pay Pal debit card reviewI can not tell you how much Pay Pal has helped me get on track. I was living life somewhere between being a irresponsible , careless person to wanting to get my life together and actually grow up! I finally chose to grow up and Pay pal was right there to help me better understand my finances, spending habits, the importance of savings and just a better understanding in general of living a life that u don’t need to worry if u don’t ignore responsibilities but you take caure of them, not putting everything off. They also helped me “grow up “ by supplying me everything I need to understand and grow better in the world of credit and I’m very grateful! It’s endless all the tools that PayPal has for its customers! If you are ready to become a responsible adult who is on track for success, I highly suggest that you download the PayPal app and apply for their prepaid debit card. You can run your own business and u can accept payments , as I said, all the opportunities out there and PayPal has the tools to guide and help you achieve your goals and be on your way to a successful life and a much happier one!!!Your life will be in order because PayPal is with you every step of the way!!!! Thank you PAYPAL!!.Version: 7.33.2
The accuracyI love using paypal. I had fraudulent activity after using cash app after a while and it caused me to delete the app and i will NEVER GO BACK TO USING IT AGAIN. I have been having paypal for quite a while now and i have not ever had any issues. I can go to walmart and take cash directly from the app as well no card or bank connection needed. As long as i have funds to remove. In the past I didn’t get to savvy with the use of Paypal but going forward they most definitely will be my next best money connection, transaction to pay and transfer app for business and personal individual transfering use as well. Cash is just not as likely to carry anymore and this makes it so much easier to take care of what you owe or sending someone else a financial blessing etc. I have had to use customer service as well for address updating and they where swift to respond and have been persistent to assist with my issue, with more than one option to contact them which is so appreciative. It almost hurts to have an app issue and hard to reach customer service with unreasonable response time. Thank you.!.Version: 7.40.4
Pretty good but could be betterPayPal is a great app when you have to pay for something online. They can help you if you buy something that isn’t as advertised but there are issues. I purchased a Nintendo switch back in March from a website that looked legit. I paid a little over $250 for a basic used Nintendo switch. An hour later I got a delivery confirmation. I immediately new something was wrong and tried to get in touch with someone to have them stop the transaction. But I couldn’t get ahold of a person. I was stuck with there automated system. But eventually I did get a human about two months later. They asked why I hadn’t contacted them sooner and said well I tried but their automated system wouldn’t let me through. Long story short I never got my money back. Now my cousin has sent me $100 dollars for Christmas and PayPal put a hold on it. Like it’s a gift I wasn’t selling anything. Why put it on hold. That was at the begging of January and they say they can’t release it until February 1. I like a lot of there features but sometimes it’s not worth using there service because of the nonsense and the lack of them doing what they say they will when it comes to satisfaction guarantees..Version: 7.35.1
PayPal will hold your money with no explanationPayPal is really getting ridiculous to deal with. Sometimes they hold the money when you try and transfer it to your own bank account. Sometimes they hold the money as soon as someone pays you. Sometimes they hold it at other random times. And they never give an explanation, even when you call. They tell you the computer did it. The computer thought it was suspicious. And they take their fee immediately. If it was really suspicious money wouldn’t they wait till it got verified before they took their cut? Bunch of crooks. I sell things on eBay all the time and use PayPal to handle the payments, and I can tell you they hold money randomly. I sold 2 of the exact same items on the same exact day, for almost the same price(within a few dollars). About 15 minutes apart from each other. The first one got flagged and the money got held. Then they let the second payment through. I think their security is a joke and they just fly blind and hold random payments hoping to catch something. Don’t even get me started on the business payment gateway. Don’t even think of using it unless you want your money held for up to a month at a time. I’ve already found a new payment gateway with lower fees and as soon as there is an alternative to use with eBay I’ll be leaving for good..Version: 6.18.0
TERRIBLEI have been on and off with PayPal for many years. 1) Their message center people do absolutely nothing. The agent switches every time you even remotely step away from the application. This lead a to the utmost incompetence and obliviousness on their end. They love to change their rules and tell you one thing that does not align with another. 2) I have successfully had 25 transactions as the seller. Multiple people on the message center have said that once you reach 25 sales funds will be released immediately per proof of the tracking number. I once again see my money on hold and go to the message center for clarification. They then proceed to send automated directions directing me to do things I have worked SO HARD to do for months. They treat every person like a new seller regardless of your history. NOT TO MENTION I have CONTINUOUSLY asked them to update my primary address. Not once, not twice, but THREE times I have messaged the help center to confirm the primary address is changed. Even after confirming the address was changed, sellers have continuously told me the old address is still listed as primary. It is actually incredible how stupid PayPal can be. The lack of training is unbelievable and in my opinion the application is useless. They claim to “give protection” but in my mind the only thing they provide is a major inconvenience all around..Version: 7.30.1
Alright, I guessAs a card and bank processing system, it works well. There interface is user-friendly. It’s also pretty easy to find and send money to other people. However, it seems like the system randomly chooses which card to run. Sometimes it will pull the money in Paypal or a card or in a bank account. According to their terms, they are supposed to do the bank first if funds are available (unless otherwise indicated) but that doesn’t happen. I also choose for once specific card to be my “main” method of payment and a specific account to be my second. They rarely listen to that and just do whatever. I’ve worked in banking for nearly 5 years and see PayPal continually take out of the wrong accounts of those they serve. Note: as long as there isn’t anything pending, you can call to get an account removed (if preferred). PayPal also has something similar to the square card for businesses so you can have like a mini payment setup for in person customers. Alternatively, as a customer, you can have a PayPal card. Both are pretty neat. Now, if you have a purchase that is over $100, you can push it back using PayPal credit, so that is a pretty cool feature. As a whole PayPal is good but it has some big areas that need some attention..Version: 7.6.0
Works Most of the Time, but Unscrupulous Vendors!Most of the time it’s terrific, quick and easy to use. However I can’t seem to stay auto logged in. It will work for a while and then start making me log in for every transactions. It will then ask me if I want to auto log in for future transactions on this device. I always check yes and it will work for a while but eventually revert to making me log in every time for every single transaction. Also I’ve been disappointed with PayPal for some of the scammer vendors that use PayPal. There have been a few that me and many other PayPal customers have complained about through the PayPal Community in Disputes and Limitations for which PP seems to turn a blind eye. One Chinese vendor used a false address and didn’t send the right product (actually sent unusable pieces that didn’t even go together) and then refused to allow me to return it and only offered me a fraction of the price as a refund. When reading other complaints, it’s so obvious that their business practice is simply a scam and that it has no intention of providing anyone with a real product. Yet PayPal continues to allow them to do business through them. Why I can not understand. I’ve actually considered closing my account. I use PP for the convenience but I also felt using it would be a bit more secure and reputable. If this is your reason for using PP, this is not the case..Version: 7.37.2
5 years of an amazing accountPaypal been keeping my money safe for the last 5 years and never did I ever encountered a problem in the past and not yet today.(Knock on wood). Paypal is great to have when you need spare money saved and you don’t want to touch it and want to keep your money for a rainy day or something then boom there you go instant money right there when you need it. More especially, if you don’t have a job and you need spare cash or whatever then boom again Paypal saved you the spare money you been saving and now you got it. :) Trust me when I say stick with PayPal you really should and always trust them when it’s comes to an extra saving account on the side. The only complaint I have about them is when you want money transferred into your account fast they have you pay a couple of cents or near a dollar just to get your money fast. But if you wait a couple of days then you can get your money for free which in my opinion it should be free either way because it’s your money your transferring. Other then that it’s a great place to keep safe money and have for back up money..Version: 7.14.0
Better then a BankI have no had PayPal for at least ten years and love it!!!! It keeps excellent records for you all your history and with whom. I’ve read some of the negative remarks and I have an extremely hard time believing many of them. Yes that they might of spend some time on the phone; well guess what nothing in this world happens at a snap of the finger. Yes even with banks and Comcast you can spend 2-3 hours on the bank; as long as your issue has been resolved. Anytime I have called PayPal for anything they have always resolved my issue. They have opened cases for me and have never taken a penny; they do NOT Charge for that so stop lying. Also if someone has sent you money and then called and filed a case against it and their bank, yes you have to deal with the person who did that and not PayPal. Just as any bank receives a fraudulent transaction and gives back the money so does PayPal. So why do you think if someone called in on you and said it is a fraudulent transaction you get to keep the money? Hence you have to deal with the person who owes you money. I completely understand people love to complain and make an elephant out of a mouse. However, any issue I have ever had was dealt with amazing customer service..Version: 7.8.2
PAY IN 4Let me start off by saying I love the pay in 4 it’s awesome to be able to buy something and spread the cost out. With that being said, I don’t like that my card is charged immediately instead of after I’ve already placed my order with the vendor. Right now I have a payment on hold for over 12 days now because the vendor couldn’t complete the order and issued a refund. This happened less then a hour after placing the order. Second I was using pay in 4 for bath & body works went to PayPal was charged the first payment only to get back to the vendor site and my order wasn’t able to be processed because the items were “out of stock” so check my cart everything in my cart said it was available so no reason for it to be stopped in the first place. So I go to place my order and after already being charged it sent me back to the PayPal site to do it all over again so I would be charged twice! The money should not leave my card until I have completed my order! Now I’m sitting here waiting who knows how long for my money to be put back because I didn’t complete the order! And I know it’s PayPal taking this long because my card holder does not hold payments it will go back to my card immediately!.Version: 7.42.2
A little disappointedAs with other reviewers, I have had PayPal for many years and have not had any issues until recently. The newest website design is confusing to me. I sent in regular monthly payments as I had been doing for years. This was for a 6-month same as cash deal. Out of the blue I received a check for over $600 from PayPal. When I checked my account online i realized There were 2 separate accounts , one was charged interest for the same-as-cash purchase and a late fee; the other was where the $600+ check came from. I don’t remember this happening before. Apparently PayPal had made changes to the way they handled my account. If they notified me of these changes I don’t remember reading anything Besides, every year about this time we get notices of privacy laws, terms and conditions, and other legal papers with jargon that I just don’t keep up with I made a call to PayPal customer service and got the issue resolved. The gentleman I spoke with took off the extra charges without a problem. The Rep was professional but had no personality. It was ok though since he fixed the problem. I think I understand what I need to do now but I will be much more careful..Version: 7.35.1
Really great service!Ive been using PayPal for a couple of years now. It’s so easy yet secure, I Love it. Im mainly writing a review, however, because just recently I switched banks and had to update my bank account information. Paypal required this new bank to have two small amounts deposited to my account and taken out with one withdrawal to confirm. After updating all of my account information, I realized that some of the information was wrong—but the deposits were still coming through. Therefore I redid the entire process thinking Id be able to tell the deposits apart. Long story short, I wasnt able to tell them apart and with too many tries, was unable to confirm my bank account. Given that Covid-19 is going on im not able to contact customer service and speak with a representative via phone, i had to make use of the message center. I notified Julius Laurence about what was going on and they immediately fixed my issue! I thought I was going to have to stick with my debit card forever without being able to link my bank account but they figured it out and I am so happy! This encounter only adds to the wonderful service paypal has to offer!.Version: 7.25.0
The only pay app I trust but,,,,I have been using PayPal for many years and for the most part you can’t beat the protection that they have. Out of over a thousand transactions I have had maybe a dozen disputes. Out of those disputes two did not go in my favor which I still don’t agree with the decision. The first dispute was I paid $30 for an item from a vendor within the U.S. and never received an order confirmation and ultimately never received the item. I physically called the company and never got anyone on the phone and only got a pre recorded saying that they are backlogged with orders and are doing their best to get orders filled after waiting months I filed a dispute with PayPal and after a month PayPal got back to me saying that they got no response from the vendor and if I wanted to escalate the dispute I had to respond within 7 days or the dispute gets thrown out, well during that response time I was on vacation in the Mojave desert camping in my RV riding ATV’s so when I got back to civilization and contacted PayPal they said that being that I didn’t respond in the allotted time that the dispute was closed. It’s only $30 but I just feel that maybe the response time should be a little longer. All in all, it’s a great service with great protection for their customers..Version: 7.40.5
Loyal member since 1998!I literally joined when you first launched. Back then I used you for my eBay auctions but I’ve kept you & will keep you as long as you’re around. You are the leader in sending out protected payments (before anyone did it, PayPal protected the user’s bank info) & w how there is so much stolen identity & fraud online, you’ve always been a lifesaver! I’ve had my identity stolen 3 years in a row - info that was taken from Bank of America (either by an employee or hack) because it was the ONLY place I had given all the identifiable info in one place prior to the theft. It was a nightmare to get corrected & I still have snags once in awhile. But w payment services like yours (now we have ApplePay, AmazonPay & even InstagramPay), I don’t have to worry about my info being stolen! You also make paying others a breeze as many of my charities use you. I always get confirmation emails within seconds of the payment going through. I have never had a single issue w your service except once when I couldn’t remove an old bank account from my profile. But that corrected itself after a few months. So if I could, I’d give you 10 stars! PayPal is awesome! (Now if your Venmo was as great, but sadly it’s not. Lots of snafus & poor customer service who have no authority to do much of anything.).Version: 7.42.1
Not so hotConsidering PayPal has been in business for such a long time he would think that they would have very good customer service and glitches out of their app but the customer service is not good at all when you talk to them they act like you’ve done something wrong or you’re hiding something they put too many random holds on your account having to verify all the time. When I set up my business account and trying to make an invoice for service it always goes back to goods sold I do not sell anything and I think I’ve been charged extra for that taken out of my invoices the only thing that I have experienced that was an ease was purchasing something online using your PayPal card but as far as my invoicing and sending money to people seems like there is always a problem and now they’re charging even more to even send money to friends and family where they are me anyway. When I’m trying to make an invoice it’s very slow and there are glitches in it half the time I have to redo my items and description and then sometimes they’re already there I think it could be a very very good and I probably wouldn’t even use it except for I have one client that will pay immediately using PayPal and it’s a big client so I use it. As far as sending money there are other apps that are better.Version: 7.33.0
Since ebay sold it in early 2017 or so, PayPal...Is still very good customer service and guarantees their purchases (and I've had to use that before because of scammers)! But now with every item purchased, you have to verify yourself with a phone call or text! Every time, even for ten cents! Annoying! How about one time only...it's still me!!! Glad the newest update allows you to separate different purchases into separate addresses since I have a business and two homes etc! Still like it but wish more businesses took PayPal! Only my hairdresser does but I wish markers and gas or restaurants did because I'd use it more and transfer less money from PayPal to my bank! Think about it new PayPal owners! The world is changing and you paid billions for this company! I just gave you a free marketing strategy that you otherwise would've had to pay a bunch of soft-heads millions of dollars to think of, if they would've. Now figure it out (or other companies like Venmo or even MasterCard will do it...Apple already has/is)! Good luck. I'm getting sick of verifying every purchase I make! How about over $100?! Fifty cent purchase from China requiring verification?! If I didn't get it I wouldn't care even! Loosen up guys! And gals! You'll make a lot of money! Just stop harassing customers who have been on PayPal for decades and decades already! We aren't the thieves!!! Thanks for everything else...good job ;).Version: 6.14.1
Difficult to navigate but does a lotI have had a paypal account for almost twenty years. It has been handy and useful. There have been some difficulties along the way but they’ve worked out. Two complaints-one, about 10 years ago I sent$130 worth of items to a buyer. Tracking showed them at a post office near where they were going. When the buyer filed a claim with EBay, PayPal simply removed the money from my account. No question, no discussion. No communication. I followed up with the post office and got nowhere, but that’s a different story. Two, since I’ve been using my phone for EBay, I’ve used other parts of my app. It’s difficult. For example, I can add as many addresses as I want, but I can’t change my default, where I no longer live. I can get to the site, but there’s no option to remove my default, just my additional addresses. Today I tried using the Shipping label part. ‘Help’ doesn’t help. I finally figured out how to do it from my summary but after 6 labels it told me I needed to add a debit or credit card or bank account because I didn’t have enough funds. I checked my balance, my bank balance, and debit card balance. They were all way good. I logged out and tried again. No good. I’ll try again tomorrow but two customers of mine didnt get the one-day service I offer..Version: 7.22.1
Random holds on sending moneyI’ve experienced a number of frustrating problems with PayPal. I’ve talked with customer service numerous times about the situation. Basically, PayPal will randomly prevent me from sending money to my bank. It seems like they have algorithms that may flag your account based on quantity and frequency of transferring money to banks. They said it looks at different factors of how old your account is, how often you use it, how much you send, etc. Ok all of that could be overlooked if customer service or a manager could override the algorithm’s decision, but they can’t. Not only that they can’t even explain definitively why a hold was put on the account. You can’t even call ahead to ask if you try to send money will a hold be placed on the account. They don’t know. You just have to try sending money and see what the almighty algorithm decides. I sent almost $4k in one transfer last Dec with no issues. Then a month or so later tried to send the same, but was denied. I tried to send $3k, but still denied. Customer service suggestion was try to send $1k a little each week or so to build up amount can send. Ok, but I sent $4k in Dec why isn’t that at least my ceiling? I know people that have their account for only a couple years and they send $10k or more per week. Why can they but I can’t? It’s frustrating that an algorithm runs the company, so basically the tail wags the dog..Version: 7.23.2
More like CRapp amiright?This app is barely functional. The help center isn't helpful. It refers to all manner of things that aren't available in the app, but of course they don't bother to acknowledge that, probably because it would actually be helpful. Similarly, unlike most modern apps and appropriately named help centers, none of the "help" articles link to the things they reference, leaving you to hunt on your own for them. Again not helpful. Not only that, but "advice" they offer isn't helpful - and when it inevitably doesn't solve your problem then you have the singular option of sitting in a worthless chat talking to a bot. Even if you manage to find a phone support option, their automated - that's right, automated, because why pay a person to do a good job when one can rake in the cash after you replace everyone with a computer database full of canned responses that still don't resolve your query - phone system will pretend you can talk to a human person just long enough to lull you into a false sense of resolution (about 3 minutes) before informing you unceremoniously that they aren't ultimately going to bother connecting you with anyone at all. And then hang up on you. Even though you're trying to reach them during their operating hours, which are posted right before your eyes when you select the rare option to call but which are also apparently a farce. Why are we still using PayPal at this point, you guys? I mean, with friends like these, who needs enemies?.Version: 7.33.2
Unfair practices and worthless customer service!I implore anyone reading this to use a different company if at all possible! Pay pal is the absolute worst money service organization I’ve ever come across. They place arbitrary 3 WEEK HOLDS on payments without cause or justification. Good luck getting those holds released early! Their website says it is possible, however the instructions mention links that don’t exist anywhere on the site. Place a call to customer service so you can be placed on hold 13 times before you’re told that nothing can be done and no one can help you- even though you have met all the stipulations for gaining access to your own money that should have never been denied to you in the first place. So, basically, you get to pay service fees for them to effectively steal your money for a month, earn interest on it and then hopefully get it someday. Their practices cannot be legal. They represent themselves as a BANKING Organization. I’m a former customer service manager for a major U.S. bank, and I know a few things about banking regulations- specifically regulations regarding HOLDS. Their practices VIOLATE the FDIC regulations that dictate the Holds process. I, for one, will actively be pursuing a class action suit against this shady “organization”. Do yourself a favor- do not let these crooks have anything to do with your money!.Version: 7.40.1
Using the app for money transfers is not worth itI’ve been using PayPal for years. I was always told that it was the safest way to pay for things. And in that sense of paying for goods online, it very well may be. But to use this app for “instant” money transfer (similar to apps like Venmo) it’s a nightmare. My boyfriend and I had been using the app for money transfers to each other (for rent and utilities) for the past year. And PayPal will arbitrarily decide to hold our funds for weeks before releasing them. For whatever reason, the past three months consecutively both our rent and our utilities were held as “pending” for over a week, which made us late paying some of them. Because for the person sending the money, it shows that you paid it and the money is deducted from your bank account. So it’s not even like you can go and pull the money out once it’s in pending. But for the person receiving it, it’ll show pending for up to THIRTY days. So now we either have to have an additional couple grand in our account to have just in case PayPal randomly decides to put a hold on my funds, or start using a different payment transfer app. Obviously PayPal doesn’t help with any late fees their pending status accrues, and it doesn’t help with our standing with our utility companies. I would suggest Venmo, which is what we’ll be moving to..Version: 7.16.0
Try to find a different appThe main reason I kept PayPal for all these years and only bought from sellers who accepted PayPal because of the refund and buyer protection. Well after my last experience I will now tell folks to switch to another app that may offer same thing. My story: I thought I purchased a life size animated grinch from a China based company who on website said they had an LA based warehouse where this would Be shipped from and it was suppose to about 5ft tall . After 3 months I received a stuffed grinch toy about 12-15 inches long NOT the one destined and that I paid good money for. So I used the resolution center in PayPal as I have many times in the past when I got mislead:scammed . Well PayPal said I had to ship item back -unfortunately we were quarantined due to covid exposure case. 10 days later I get a message stating sorry you’d didn’t ship the item back and post the tracking within 10 days so your case is closed and can’t be reopened so your not getting a refund. I told them the situation and I can ship it in a few days after our quarantine time frame ends. Still said sorry no refund even though they have the picture of that I received and what the description of what I thought I was purchasing. So I will now change all my Automatic payments - I ahve a lot i use PayPal for will be changed to another app..Version: 7.35.0
I sell on depopThey will hold your money even after your product has been delivered to the customer. I added a tracking number, it was delivered 5 days ago, and I have STILL yet to receive my payment, STILL yet to hear back from customer service, and STILL have been unable to contact ANYONE at paypal to fix this issue. As soon as that item leaves my hands and I ship it off to the customer, I want that money in my bank. I don’t need someone to tell me that I’m untrustworthy and hold money that I EARNED from me based off of NOTHING. I haven’t had any bad reviews and have no bad history with depop and yet they refuse to give me my money and want me to wait 21 DAYS FOR $50!! My package was delivered 5 days ago! I got a good review! Give me my money! I shouldn’t have to beg ANYONE to give me money that I have earned! So ridiculous. I will never recommend paypal to anyone. They won’t give me my money from my product, but you better believe they will take $15 from my bank account immediately after an item has sold for shipping and their fee. If you can take money from my account anyways WITHOUT MY PERMISSION then what is the point in holding my money? If the customer had an issue, you CLEARLY could take any amount that you want from me anyways?? I’m sure that if they didn’t get paid until I did, they would be in a much bigger hurry to give me my money. Dumbest app ever..Version: 7.26.0
Bad Customer ServiceFor as big and successful as this company is, you’d think they’d have good customer service. Every time i try to add to my paypal balance is transfer money to my bank, i get an error message. i’ve been using this app for years so i know i’m not doing anything wrong. i’ll go to the helo center, talk to an agent, they’ll “unlock” my account as like a one-time thing so that the transfer goes through. but then the next time i try to do it, it happens again and i have to get in contact with an agent again just to use a standard feature on the app. i have two bank accounts so i use paypal to get money from one to the other. and in the app, they let you have more than one card hooked up so like,, if that poses a problem then don’t make it possible. like don’t make it a feature IN THE APP. i’m not blaming their customer service representatives, they do all they can. but the permissions they’re given are insufficient when it comes to helping customers. they’ve specifically said that all they can do is a one-time account unlock and that they have no way to guarantee that it won’t happen again. they should be given more resources to help their customers. i would like to be able to use the app like anyone else normally would, but paypal is so finnicky that i’d abandon it if i knew of another app that gave me the ability to transfer between my bank accounts. i just want my money, it’s that simple.Version: 7.28.0
PayPal A True HelpI’ve used PayPal for many years now. Most customers I’ve dealt with have been awesome and true, however some haven’t been good. When I’ve contacted PayPal to make a claim etc. they’ve been wonderful. YES I had to wait a few days or weeks to get final result but they’ve had to give a chance for other party to respond. If they don’t respond or PayPal agrees with your filing as it’s just so blatant, then you’ll be refunded or whatever your asking for. I truly value PayPal for their protection of your funds etc., but also for their search for the truth. Just because you file a claim don’t mean your correct, hence the time it takes to resolve some issues. Even though I think I’m usually correct, I truly don’t want someone being denied their funds because of my ignorance. I recommend that people try the PayPal app. It really is easy if you just read the sections. If you send something to the wrong person to complain to etc. you’ll be notified. I hope this helps those who may be in the fence of trying the app. It’s not NEARLY as bad or difficult as some of the reviews have made it out to be..Version: 7.35.0
PayPal works for dummies too!I’ve been using PayPal for several years now, and absolutely love it so far! When I first started my PayPal account, I had only been using a smartphone for a little over a week. I never touched a computer before I got my first smartphone, so I was literally technologically ignorant....or a dummy in laymen’s terms. It was much easier learning to use PayPal than it was to learn how to balance a checkbook! If I was able to figure it out successfully in such a short period, then I can guarantee you that absolutely anybody can do it! PayPal has been a lifesaver for me, especially for online purchases. PayPal also has the very best security setup of every bank in existence....so you don’t have to worry about anyone “hacking” your account, if it does happen then PayPal is extremely fast at shutting it down and saving your monetary assets. My two favorite banking apps are PayPal and Venmo, and Venmo is also owned by PayPal....that’s why it’s such an awesome banking app too! If you have to debate with yourself over setting up a PayPal or not, then maybe you’re just not as serious about banking as you think. Is PayPal worth it? Absolutely! By the way, PayPal is the EASIEST way to pay for online goods and services...period!.Version: 7.40.0
I love it with a couple exceptionsI feel a lot more safe knowing it provides an extra layer of security for us and think it’s a wonderful app! My issue is that it costs me money to send money to other people whether they have PayPal accounts or not. Fine, I can deal with that though. My biggest problem is that trying to deposit money to use in my PayPal account for my PayPal card for me to be able to use the card take FOREVER!!! I understand that sometimes they need to be sure the money is coming in from a valid place and I have the money to actually transfer, but even the bank doesn’t make me wait 5 days for anything! There HAS to be a faster way in this day and age. So basically if I want money in ASAP, I need to physically go somewhere to have it out into my account after I make the stop at the bank to withdraw money. I am disabled and that makes things extra tough for me. Please look into making this a faster process in the future because I don’t feel comfortable with my money being withdrawn right away and from my bank and just sitting in limbo until you post it to PayPal. What if an emergency came up and I needed that money? I would have no access to it from anywhere..Version: 7.42.3
Won’t use anything else!I have used PayPal for years now. I have a personal and a business account with them. I can say with 100% certainty, this is the easiest company to use. It’s straight forward, low fees and an awesome app interface! PayPal has always been my go to and if a website doesn’t support them, most of the time I don’t use that website. It’s fast, secure and easy to use, any adult of any age can use this service. I have had a few problems here and there with customers or people I’ve bought from but PayPal dealt with the issue with maturity and quickness. I will ALWAYS recommend PayPal to anyone who shops online and now with debit/Visa card. I love that they have the option now to add cash from Walmart and other retailers. It’s so much easier and faster for someone like myself who doesn’t have a bank account to pull from. I’m sure PayPal has had its problems but I honestly haven’t had any trouble with them. They offer a lot of different services through their company as well. Send, receive, transfer, direct deposit, and much more. If you haven’t created an account, go do that right now! It’s simple and safe to use!.Version: 7.3.4
Fraudulent business practicesDon’t use paypal, there are other options out there. I’ve used paypal for a long while and been burned too many times by their convoluted system of billing agreements and fine legal print. For instance if you try to use a different funding source, because let’s say you change bank accounts, they will continue to try and charge your old accounts and will not let you remove it because the system will say the account has a pending transaction. They will try to hit the account 3 or 4 times over several days before they stop, potentially costing you hundreds of dollars in insufficient funds fees with your bank. Even if you properly set your preferred payment method and a backup method (which I did) they will still do this to you even months later because they will say that the original billing agreement with that vendor was somehow tied to the old account. It makes no sense from a usability standpoint or common sense but this is how paypal operates. If you talk to customer service they will just tell you sorry that’s how it works. Skip the headache and use an alternative, this service was useful over a decade ago when there were few options out there but now it’s garbage and should go the way of Blockbuster and other failed businesses that couldn’t keep up with the times..Version: 7.3.1
¡Opportunity!This is the first time I’ve considered if I’m meant to write a review of the app or the entity-PayPal is phenomenal in both or as both separately. I can seamlessly now add money from my DPSS/California EBT card to my PayPal. It makes it so much easier and affordable-not to mention that PayPal is accepted almost everywhere either by card, chip, or tap and is the only bank or bank like access I have because of my credit history. I had money taken out of my account that had a branch I could walk in and was informed that those representatives work at remote locations because of violence that has come related to similar circumstances-mine were Court fee specific and resulted in that account being closed. I had and intended to keep PayPal the entire time and that hasn’t changed-before traveling or going to college or anything where a friend or loved one has concerns PayPal has been a lifesaver for access to money sent to me, earned by me, or issued to me as the $1200 individual amount was direct deposited directly into my PayPal without having a stable mailing address-I’ve been homeless and I don’t know what I would have to say here if it weren’t literally for PayPal being in my life. ¡Thank you! App and entity. ;).Version: 7.32.1
Horrible Service During PandemicI recently downloaded PayPal during the current situation to make purchases online easier, I had heard that PayPal was a great service so I downloaded it. I regret downloading the app!! When I receive my first payment I had to accept the money which meant putting in pictures of my government ID, my SSN card, and a few more things. This was fine at first but it didn’t accept them because the name on them (my full name) didn’t match my account name (the shorter version of my name). So I had to change the name through the account, when I tried to submit my birth certificate for identification it didn’t accept it because my name was too long. I tried messaging the company and every time I got an employee to message they never responded until I got another employee 8 or more hours later that did the same thing. So I decided I had tried enough and needed to call customer service, I gave the automated voice system all the needed info and they sent me to another voice system that said the customer service line is closed due to COVID. This is extremely ridiculous!! I need to speak to someone ASAP and none of the other options are working! Totally hate how PayPal is handling this I would be ok with wanting longer to get someone on the line, but having no call option at all, that’s stupid! I will not be using PayPal any more and will be switching to one of your competitors sorry not sorry 👎🏼.Version: 7.26.0
Do NOT recommend-Not user friendly, poor support, fee scamI have never used PayPal prior to this, and was asked to use it for rent at a new condo I’m leasing. I got the app and added my bank account and confirmed the bank account per their requirements. The app will not let me pay with the account. But oh, they’ll be happy to offer for you to pay with your credit card for an exorbitant fee. What’s it to them that you hemorrhage money toward empty fees on a routine basis? After time reading all the FAQs, nothing answered the question and I tried reaching out to their electronic support. It’s terrible- automated responses the same as the FAQs. So then I wasted time on the phone with both their support and with my bank. There was absolutely nothing wrong on my bank’s end, yet PayPal can’t figure out their end. This was so much time wasted, and it makes you look bad to the person you are trying to pay in my opinion. This was an all around terrible experience for me, and I will never be using PayPal if I can avoid it. Total scam to cost you unnecessary fees. I will pay some way that doesn’t cost me undue fees. Oh and as an aside, the app version of PayPal lacks important abilities to your account, such as the ability to change primary addresses, and the ability to set what is your primary payment source, so be prepared to log in to the full online version to do some of these crucial things..Version: 7.7.2
I Hate PayPalPayPal is okay for small day-to-day use but is terrible for “pro” users. I transfer over a quarter million USD per year using PayPal (this means I pay five to ten thousand USD in PayPal fees per year) and I still get the same awful customer service that everyone else does. To be clear, I think everyone deserves good customer service, but I would especially appreciate it as I have to deal with PayPal several times a month instead of several times a year (like I used to when I just used it every once in a while). I can deal with long hold times, but their representatives are rarely helpful. They have very limited control and their responses are usually something a long the lines of “just hope for the best”. This isn’t the customer support rep’s fault, but PayPal’s as they don’t allow them the tools or ability to help customers properly. Also the inconsistencies between their website, mobile website, mobile app, etc. are ridiculous. All of them should be updated to have a consistent look, feel, menu, etc. no other company this big and so online based has such a gross and difficult to navigate user experience. The mobile app is pretty good, but the desktop and mobile websites are awful. Summary: I truly wish I didn’t have to use PayPal but a large portion of my business relies on them. I hate PayPal..Version: 6.24.1
In a case of fraud, it took a LOT of effort for PayPal to advocate for me!Update: it took me several attempts, but PayPal did finally investigate my case and found that the merchant was indeed at fault. PayPal issued me a full refund and I have begun using their services again. PayPal is a little more convenient to use at the point of purchase than credit cards, as it usually requires only a couple of clicks to make a purchase. If they will defend my rights as a consumer as well as credit card companies do, then I no longer have a problem using the app. This is not so much a case of buyer beware anymore. Just buyer, be aware… My original complaint: I made a purchase using PayPal and I never received the merchandise. PayPal allowed the vendor to charge my card immediately, yet three months later I still had not received my items. PayPal did not help me get a refund. I had to open a time consuming dispute and PayPal ruled in favor of the merchant! The merchant provided a tracking number from China that said the package was delivered to the US (no more specifics were provided!) PayPal ruled in favor of the bogus merchant without any further investigating. Also, navigating the app and Website to complain involved a lengthy case of hide and seek. I recommend making purchases with your credit card instead of PayPal. Your credit card will offer you much better protection in a case of fraud..Version: 7.42.3
Great for buyers/consumersFirst, I would clarify that this app & company are almost 5 star for consumers with one minor issue being trying to address a problem or issue quickly with an actual customer service person. A lot of the common things can be done right in the app and additional automated processes are available on their full website (via Resolution Center usually). However, if you are using it as a Seller, you have to be prepared to have a good cash flow to cover resolutions pending, and occasionally are blocked access to your funds if an issue is being investigated like a customer complaint, even when not your issue. Sometimes for 10 or more days they can hold your funds hostage while you wait for their CS dept to investigate, allow for additional input deadlines to expire and then wait for a response/ judgement. I know it’s for the benefit of the consumer but in cases where you have abusive or not-so-honest consumers, it can be a challenge for a small business with small cash flow. And cash flow can easily kill a small business that is otherwise successful. So it’s still a good app but caution for some people who use it for business.Version: 7.34.1
No Help when scammed by buyerBuyer purchased 2 items from me on eBay. Two months later buyer I received email from PayPal that buyer created a dispute saying items differed significantly from item received. I sent reply asking for further clarification as I know this is not true. I heard nothing. I contacted eBay, there was no issue reported by buyer from that site. Buyer has never contacted me of any issue. Then 2 weeks later I receive email from PayPal that buyer’s financial institution sided with buyer. Case closed. The next time I went to PayPal, buyer’s payment was reversed. Since Ebay now manages payments rather than PayPal, my PayPal account now had a negative balance. I phoned PayPay and was informed they can still work on the case in my behalf and I should send any documentation I have to the PayPal chargeback email. I sent descriptions of both items and 12 photos of one item and 7 photos of the other item as proof. Received email from PayPal basically saying sorry Seller Protection Policy does not cover “item description does not match product”, try reaching out to buyer directly to resolve issue, I know this is disappointing, and a link how to prevent scams. I sent email to buyer asking why he raised the dispute and of course he is not responding. So buyer has the 2 items he purchased from me and he has been refunded all his money. PayPal should do a better job of arbitrating disputes..Version: 7.36.1
Awful! Use to be good.I don’t know what happened but I’ve been PayPal Customer for almost 10 years and all of a sudden every one of my payments has been held for 72 hours for “review”. Nobody can tell me why it was flagged review. I sent in the requested forms the first time it happened and payment was released to me 48 hours. A couple days later - same thing. Held for review. This time they couldn’t verify my documents. 72 hours my money is released. The next payment - same thing. I asked why it was held. The answer was they didn’t know it could be anything. That I should submit my ID. Told them I did. They had no answer. I asked being the money is held - what is the verification process? Clearly every payment is suspicious now so what how do you (PayPal) verify the payment is indeed ok? Again - no answer. So PayPal can’t tell you why they hold your money and they can’t tell you how they verify that the money is ok. Ridiculous. It’s my money!! If you google this subject people have been complaining for a while now about this and the problem is getting worse. It seems everyone is having every payment held... Imagine the interest PayPal is making. If they hold everyone’s money for 72 hours..... collectively that’s a lot of money. I now use them as little as possible. There are other apps out there - fast and free..Version: 7.35.0
I thought It would be good to use. Bad ideaI was excited to get my paypal card in the mail so I added direct deposit I was like this would make it way easier. Worst mistake I’ve made in a while. The night my check was deposited I tried to transfer the money to another bank account and PayPal emailed me saying that I can no longer use PayPal and they are holding my $800 check for 180 days not only do I have to figure it out for a couple weeks but it definitely taught me a lesson to never use PayPal or any other online banking again. It’s disappointing and unfortunate. To avoid being at risk of losing any money for 180 days I recommend that no one adds money to PayPal. To top it off they didn’t give me a explanation smh 🤦♂️ They sent me the phone number a week later saying that I should try calling them to try and fix it I was on the phone on hold for what they said would take 10-15 min I guess since they close at 6 I can’t call at 5 because they will just have me on hold till they close... so same position as a lot of other people I’m reading... FOR ANYONE TRYING TO AVOID LOSING MONEY THAT THEY HOLD WITHOUT A REASON JUST DONT SIGN UP FOR PAYPAL ITS HORRIBLE it’s reason like this that make me never want to be part of PayPal again. THIS IS NOT A ADEQUATE MOTIVE PAYPAL SHOULDNT BE AROUND FOR LONG. I’ll be sure to spread the word. NEVER USE PAYPAL if you really want to send money to people just use Walmart they are more honest..Version: 7.9.1
It’s a good idea.. butPayPal is a good idea, but when they put holds on your money for up to 21 days, is a real major inconvenience.. Even when a friend sends money, it still takes 3-5 BUSINESS days.. so don’t send money to a friend unless it’s Monday because you’ll be waiting an entire week. And then, if you sell something, they charge you a 2.9 percent fee with NO CAP!! It’s nice that you can transfer to your bank instantly from PayPal, unless they flag it as suspicious, then you’re waiting another 3-5 business days to be able to spend your money. Even after I sent them a selfie and a picture of drivers license, they still claimed they couldn’t verify me. Very poor customer service. I’ve called their 800 number about 20 times in the last two months to ask them why my money is ALWAYS being held, and I get a recording that says they can’t help me at the moment, and the phone disconnects. Horrible customer service. They don’t deserve the 2.9 percent to send money when they hold it for 21 days and not answer your phone calls. They don’t deserve the 10 bucks they charge to send your money to your bank account instantly. This is a terrible company and I wouldn’t recommend anyone use them! I’m switching to Zele. PayPal is by far the worst company I’ve ever had to deal with. Save yourself the headache. Learn from my unfortunate dealings with these IDIOTS!.Version: 7.36.1
Good Product, Complete Lack of HelpI use PayPal a lot, because the product itself is good. But only giving 2 stars because of PayPal’s continued commitment to providing less than the bare minimum of service necessary to dispute transactions, ask questions, and work through problems. 1. No telephone service during COVID-19. I get it, people were staying at home. But as someone who works for a humble non-profit, my employer was quick to find solutions for workers to keep their jobs while working from home. PayPal obviously didn’t do this. They were no longer offering help via phone, so talking to a human instead of texting was out of the question. I had to make a Twitter account and tweet at the PayPal Twitter account to get their attention. I don’t own or use Twitter, so it was troublesome to have to go to that sort of work to get my money back after I was the victim of a scam. 2. Like every other website on the planet, PayPal is obsessed with the idea that they’ve already answered your question. It’s difficult to even get in touch with someone through their help center, because they want to push their FAQ on you instead of allowing you to just ask your question. I have NEVER found the answers in FAQ, typically because when I need help it’s because I’ve already exhausted common sense options. Stop assuming your use base is all a bunch of idiots with stupid questions, and maybe answer the phone..Version: 7.37.2
Excellent service!When I buy online I always pay via PayPal. Honestly, until now, it was mostly because of convenience and not having to get out my credit card each time. (Lazy of me, I know. Haha) Well, I purchased an item for $129 in February. When it was taking awhile I looked into it and the company claimed it was delivered! I just so happen to know exactly where I was and when I got home that particular day...within 10 minutes of delivery. There was NO box delivered to me that day. I disputed it with the USPS. They reviewed it and said it was misdelivered and after several attempts at retrieving it they were unsuccessful. (Can you say “mail fraud”? I hope that person was charged!) Unfortunately because the shipper didn’t insure the package I was told I needed to contact them. That’s not possible because all the wording was in Chinese! I contacted PayPal to see if they could look into this for me and.... I was just notified they ruled in my favor and I am getting the FULL REFUND of $129! I will continue to use ONLY PayPal for all online purchases. Thanks for coming through for me! I thought for sure I was never going to see that money again....Version: 7.21.1
Don't use PayPal for car payments are utilities the billsMy husband sold two items on the Ebay. They will not let him have the money until three day after the buyer gets it. They're claiming this is because it's a new account for selling. Paypal tells a different story on what's going on. So this is BS. Are used to be a strong advocate for Paypal, but this is ridiculous because he has a car payment to make right now or it gets repossessed. They are messing with peoples lives and livelihood by marking incoming money as pending and applying it to your balance. They don't offer to make a transaction for the bank for you that will be pending on their side which would at least show that you made the payment. I have already change my direct deposit to another bank. They won't get any more money from me. This new account not getting the money is wrong because I made a new account, sold something and I was instantly allowed to keep the money. Go with Netspend or something else. Get a secured credit card. No monthly fees, very few ATM transaction fees, etc. Paypal put this money as pending because Ebay has that much of an influence over them. That's not right. Paypal should be an independent company that does not rely on Ebay to say whether than money should be released or not..Version: 6.14.1
Customer service is trash.I’ve had a problem with not receiving my PayPal cash card with the chip in the mail and I can’t even order another on and it’s been seven months of me trying weekly. Never have solved the problem. The only thing PayPal is good for is protection for customers or buyer protection if you will. Other than that they don’t care about you or what you need and sometimes that buyer protection is a joke even if the item is a total gimmick. Other time buyer protection completely rips of the sellers. If you get paid with PayPal after selling an item the customer can file a dispute against the transaction between them and you. PayPal will side with them and they don’t even have to send the product back to you so you can’t get your product to either keep or sale of nothing would have been wrong with it. They just scammed you. Happens all the time to me and I hate using PayPal to sell anything on because I don’t feel protected at all. And the people that accept PayPal pays for fees more than someone buying some so something ain’t right because sellers run way more money through PayPal and PayPal will take a decent percentage from each transaction.a of it so you’re I also feel like they are biased towards people that sell certain item that are 109% and no reason to treat them any different than the next person..Version: 7.3.4
Not too bright, not much helpI recently filed a dispute for an item that i never received and PayPal immediately sided with seller. Part of the scam was itself a fake tracking number, and PayPal just, simply believed it. They viewed it as it said “delivered” and just made me out to be a bad guy. I am home during day, as is wife and 2 children going to school remote. Item was never delivered, we were home and also have video cameras, at time of “delivery”, we were home and no one came. That’s not even my mailman’s delivery time at this area. So as i looked at tracking and clicked on history, it shows part of scam: it shows item shipped out a full 2 days before i was ever on this website shopping!! How can i shop for something on a Wednesday and then seller puts shipping on previous Monday? Can the seller tell the future and know that on Monday a customer was going to buy something on Wednesday so they would just ship it out on that said previous Monday? This isn’t a movie, i am sure that people seeing into the future hasn’t happened yet. Anyways, just be careful with PayPal. They aren’t too bright to not catch this scam so therefore are not helpful at all. In case you are curious, the website in question was a fake Lego website that once you agree to buy, uses PayPal. (I can’t believe PayPal deals with such a company). So DO NOT buy Legos unless it’s on actual Lego site..Version: 7.39.2
Time for class action lawsuit against PayPalI’ve used PayPal off and on for a few years, I have an employer pay me thru PayPal since it’s supposed to be instant. Not at all, the same transfer into my account whether I use my debit card or account takes days instead of instant or the next day! Why? Because they feel like it, I tell customer service That I have an emergency and need that money quickly and they tell me I can request a check be mailed to me, it will only take 7 to 10 business days to be mailed out! How is that faster? I ask why the same type of transaction into my same account from the same sender needs verification? Not to mention I received a text confirming the transaction. So my options are request immediate cash at a local Walmart and pay $3.00 after waiting in their line for an hour or so and then drive to my bank to deposit it or wait until PayPal decides to deposit the money into my account? They hold the money for no reason even after charging you fees anyway you look at it. I think it’s time we start a class action lawsuit to get all these stupid fees refunded to everyone and demand what they promise, instant access to your money!.Version: 7.2.2
Requires Pictures of Photo ID And Social Security Card!!I’m autistic and still live with my parents. They are my coguardians. They weren’t when we all lived in Oregon, but due to an emergency event that’s been dealt with they’re my coguardians. Now I’ve been using PayPal for about 5 years I think, and used to have my credit union attached to my account while I take surveys to earn money. However I can’t keep any money in the app because it asks me for a picture of my photo ID and a picture of my social security card. My parents said that’s illegal and sketchy, but I’m not sure. Anyways it’s a problem because I don’t have a PayPal debit card to transfer the money into another banking app and as I’ve said earlier I can’t keep the money that I already have in my account. I earned twenty dollars and six cents from answering surveys and doing mini jobs for userstestingclub, which is now testing club; but because I lost online banking, and because my credit union isn’t linked to my account, I can’t transfer the money into my credit union account. Additionally as I’ve stated before, I can’t keep the money in my PayPal account so that I can spend it from the app. My parents say that what the app is doing is illegal and that this app is probably fake! I believe that it’s legitimate, but I might be the only one who believes so. Either way you shouldn’t use this app!.Version: 7.40.0
DON’T trust PayPalAfter using PayPal services for over a month, I’d only received one alert via an email indicating I needed to “verify my email account in order to access the funds” available from a recent transaction. That transaction was NOT my 1st payment sent or received but I complied & within moments of verifying my email account (which is ironic because the request WAS SENT THROUGH MY EMAIL) the funds were available in my debit account. Fast forward less than a week later, three payments were sent to my account within a matter of hours & PayPal suddenly required me to verify information indicating I had a traditional bank account where the funds could go instead of immediately to my debit card. Two payments were sent on Thur 8/31, one on Fri, the bank account was verified by 3pm Fri, yet as of Mon Sept3, NO MONEY from those transactions has been made available to me! I am canceling this account as soon as I receive my money! This was such an inconvenience resulting in my son being short handed while back to school shopping over the holiday weekend. I am so frustrated & disgusted with this method of doing business. Ruined our last weekend of summer vacay & interfered with my kids opportunity to obtain new supplies & uniforms. Doesn’t even offer a time line other than “2-3 days to post” & that time has passed. DON’T TRUST PAYPAL!.Version: 6.28.1
Needs safe guards put in placeI’ve been using PayPal for years an up until now I’ve had no problem at all with them until now, back in late February I purchased 2 sets of handbags from a group online, I’ve purchased from her before an had no problem with it whatsoever an couple of my friends have purchased from her as well an had no problems at all, but this time for what ever reason I have still not gotten my bags, they were purchased using PayPal an the money was sent to a business name, I’ve tried to find out how to get in touch with a live person from PayPal I’ve tried to call them several times using all the different voice prompts but it will direct you to go back on line an then it hangs up, I’ve tried 3 or 4 times to use their webpage to ask for help an put in a dispute on the transaction an it comes back an says that it is to a personal account even though it is a business name account I would have thought in this situation that we are all going through that PayPal would at least have someone that their customers could reach out to to ask questions an ask for help. It’s bad enough that we are all having a financial situation right now but with a company as big as PayPal I would think that they would be better than that it seams like all they care about is your money. I finally had to call my bank an put a dispute on it to get my money back..Version: 7.22.1
ScammedThis was my very first experience with PayPal. The day I signed up I ordered a pair of boots from what I thought was a huge sale from Ariat Boots on July 3rd. After the credit card ran all I got was an email from PayPal. The seller NEVER attempted to contact me. I let two weeks pass in good faith, but still heard nothing. When I checked the tracking number on PayPal tonight it said my package was delivered THE DAY BEFORE I ORDERED IT (July 2nd) I chose PayPal because I heard I would be protected from this kind of thing. I filed a claim in the Resolution Center, and sent screenshots of the USPS tracking site, but because the scammer gave them a bogus tracking number (which STILL says it was delivered the day before I ordered it) they closed my claim in less than 5 minutes. I have informed delivery through USPS, and there was no package sent. I’ve taken screenshots of everything that was in my email, my PayPal app, the Resolution Center, and online. I’m gonna give it two more weeks and if nothing happens I’m definitely going to start letting everyone know my first experience with PayPal was me getting scammed and PayPal letting the scammer get away with it. I went to the PayPal Community page and it looks like this is common, with PayPal siding with the seller as long as they throw a tracking number in there. I’m calling my bank later today to request a chargeback. Be careful what you order, if you’re scammed PayPal will NOT help you..Version: 7.28.0
Hidden Fees + Terrible Customer ServiceIf you need to send money to a friend or loved one (especially internationally!!!) do NOT use PayPal. I never write bad reviews, but I have never been so frustrated by a service experience. The money I sent (from US) to my partner in Malaysia is on hold indefinitely, and THE AMOUNT OF MONEY IS DECREASING DAY BY DAY. He already connected his bank account to the PayPal account. We’ve done everything the site says to do. The fees were NOT disclosed to us before the transfer, nor can we find the cause for the continued PayPal withdrawals of our money. We likely misunderstood the terms, but they are $#!% terms, and this is extremely frustrating. I cannot get clarification on what is happening. Their customer service is a JOKE right now. Phones are only automated, there’s no way to speak to someone. Emails don’t work. Their chat response is “in the order received” so they send one basic, obvious answer to your messages and then disappear for hours even after you reply immediately. I got 2 messages back today (5 hours apart) and neither clarified why they are withdrawing money every day from the frozen money, or when the hold will be lifted. Hoping tomorrow they will answer, but regardless, costly lesson learned. Won’t be using PayPal again for sending money. Please learn from my mistake and use a different transfer platform..Version: 7.29.0
Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!Version: 8.0.3
Fraudulent bank detailsHad someone hack into my paypal account ...no idea how...and change my bank account to theirs. They left my name on the account but added their own account!! I didn’t realise until as the amounts transferred initially were very small. Only discovered when over $200 was transferred. After many phone calls to bank and Paypal for help was told by bank this happens regularly as apparently the name on the bank account isn’t as important as the bank account number. Paypal finally doing a fraudulent investigation but I’ve had to push very hard for this despite the bank telling them the bank account isn’t mine. Around $290 dollars in total missing which is a decent amount for a single parent. Please check your bank account details listed on Paypal..Version: 7.5.1
Disgusting scum bagsI got a depop account to buy and sell items , i sold my jumper too a guy in melbourne shipped it to him paid for shipping out of my own pocket (because paypal wouldn’t give me my money) It’s been weeks and i’ve asked and asked when i’m going to receive my payment they were saying i will make it happen for you, and it never has. Then i found out that i can’t get my payment at all because my account has been limited for no reason at all, i put in the docs they needed and it said it will either get back too me or unlimit my account neither happened. so now the costumer has had their item for a week and the tracking number details have been there the whole time and they’re holding my money, I am beyond angry and i hope these pieces of $h*t get shut down and go out of business!!! 😡😡😡.Version: 7.26.0
Very useful but .....I am a long term customer of Paypal and it is my preferred method of paying and receiving monies on eBay. However, there is an issue with customer service when transactions prove to be a little bit more complicated than normal. I have lost sales because of buyers being treated badly. I would like to see a little more competition in the marketplace which might smarten up the customer service department. The situation is a bit like it was in the banking industry thirty/forty years ago. Paypal wouldn’t survive any real competition so they need to heed some of the negative comments currently being published..Version: 7.36.1
VERY LAGGYWhy would you have message centre option in the settings menu? And if as a buyer, i want to start a refund/dispute, i should be able to do that from the main transaction page, just simply go in the transaction and there should be an option. At the moment the only option is to contact the seller, but if seller isn’t responding, there should be an option there to start the return process or dispute without having to go into settings then messages then start a new conversation and tell the paypal assistants about which transaction i need to start the return process.Version: 7.37.2
PayPal withheld our funds unlawfully for six weeksWe experienced an unanticipated spike in sales July/August 2020 selling Australian made face masks. PayPal locket access to our account. We contacted PayPal Australia and US on several occasions via phone, spent un-counted hours explaining our case and verifying every request from them. Our lawyers took the matter further, they ignored them too. We eventually took our case to the media as we were at a loss as to what to do. They got involved, televised our story and PayPal unfroze our funds that day. Thankfully a good result for us. However so many have contacted us since having experienced the same from this multi-national. Let’s hope PayPal has learned something from the media exposure and will treat their customers, especially younger people who are learning their “financial feet” with greater respect. Trust that will happen..Version: 7.32.0
Disappointed- issue transfer to own bankI have some money in my paypal account and when I try to transfer it to my own bank account, paypal says bank is disabled ..? Really. I contacted customer service and they say it is for my security , well I need my money and paypal not let me do it. Asked me to try another bank account and I tried, but got the same error - bank is disabled. When I called customer service center the lady hold me for very long time without saying anything. when I messaged them, they said they cant guarantee when I can move my money. So so frustrated. For those who going to use paypal, first add bank account and make sure you can move your money first rather than end up like my case. My case still not resolved and my money is still in paypal..Version: 7.35.0
Getting funds after first sale in a whileI sold an item on eBay after setting up PayPal, despatched the item and it arrived 3 business days later to the customer. eBay was updated several days later as delivered. I am almost heading into three weeks later and my funds are still sitting on hold with PayPal. It’s funny, the tracking information automatically updated directly from eBay with the sale of the item but when it has arrived and all is well with the customer PayPal doesn’t get updated. There is also no way of me updated it on my login as it was automatically updated from eBay. Just simply wait until PayPal are ready to release my money. Almost three weeks now and still on hold?.Version: 7.40.0
Do not buy unless you want to wait 3 weeks to get your moneyThis is a terrible app and I barely think it deserves 1 star! It takes money from your transactions, is very slow, and puts holds on your account for unnecessary reasons. Limitations have been put on my account, which is fine. But I think that it is unacceptable to wait 3 weeks (and still going) to get the money that you worked hard for! It says the money is available which is very misleading since it clearly isn’t available as it will not let me spend it!! I even tried to call customer hotline and after being on for a couple minutes they said “we are not currently taking calls”.This has been a colossal waste of time and I regret even getting this app in the first place..Version: 7.24.1
Worst customer serviceI once had a PayPal account that I never used it was linked to an email address. Was never linked to any bank account. I opened a new account recently with a new email address. By mistake I gave a buyer the old email . Money sitting in old account I’ve never used . Do you think they could me ?? Customer call centre closed . Online help absolutely hopeless . Trying to get the money into my new account . Can’t help me . Security questions don’t work . Money stuck in an old account I never used . Make matters worse after trying to reset the password so many times now I’m locked out of my new account . Worst customer service imaginable . Non existent.Version: 7.24.1
No problemI have been using PayPal for some years now. I have never had a problem, just recently someone broke into my account. I was alerted of three payments. I new I had not done these transactions, so I told PayPal about these three transactions. I also changed my password straight away. Within 24 hrs I had received a response back and my money was transferred back to my account. No problem 👍 Just remember always get a report to your mobile phone every time your PayPal is used and update password with strong password... security works both ways... PayPal is the only way I will pay for anything online.. 👍 all the way....Version: 7.36.1
Very safeI have been a paypal user for many many years...the system is not perfect but it’s good and it’s safe...my only concern is when transferring money from my bank account to my paypal account it takes about 5 working days...I have discussed this with paypal and they give me a lot of technical talk... my reply is that 5 days is totally unacceptable as this is the 21st century...it’s time to upgrade so transfers can happen in 1-2 days or even less..when doing the reverse procedure (ie...paypal account to my bank account) ...usually one working day is enough...( nothing happens over the weekend..I think paypal staff must be playing a lot of golf...😅...it’s a good system but not perfect..👍.Version: 7.18.2
Complaints ProcessGoing through the resolution centre trying to put forward a complaint as I believe I have been scammed is a very frustrating process. This is solely due to new people responding to your messages and not reading the case so I’m constantly repeating myself, getting duplicate responses and never getting the information that I request. Bought goods soley thinking I’d be protected by using PayPal checkout. The company sent me a completely different product which is worth a fraction of the price that I paid. Offering only minimal refunds initially as a stalling tactic so as to most likely get more people on their books to scam and then shut down their website. Finally offer through PayPal a 100% refund but I have to pay for returning the product to China (website had said Australian seller) costing me nearly 40% of what I originally paid. PayPal seem to think this is fair so am now in the process of trying to get a transcript of my discussion so that I can take my complaint further. So far have asked twice and still not received anything only new people saying that I will get the refund if I return the goods at my expense and not the seller who basically has paid for nothing except send a few stalling emails. Extremely tired and disappointed in PayPal’s service..Version: 7.29.1
Holds money for too longRecently made a sale and provided tracking information straight away, they claim to release the funds to you the next day after shipping info ad tracking numbers are provided however it’s been 3 days and I still don’t have access to my funds, I am afraid they will hold it for 21 DAYS!!! now and this is extremely frustrating and disappointing as I’m not sure they understand this includes shipping fees and I am now $13 out of pocked from a sale which the money included shipping fees and I have not had access too or been released and given too me yet, this is extremely frustrating as I don’t have any other form of income and I am now made to wait almost a month to be able to have access to MY OWN MONEY. On top of this with the fees they charge too I will not be using or supporting them anymore and once I gain access to my funds I will be deleting my account, waste of my time and money..Version: 7.30.1
Straight Forward, Simple & SecureThe title says it all. The app is easy to use; there’s no clicking through a stack of menus searching for the feature that you’re looking for; everything happens quickly (transactions appearing, pages changing/loading, money being sent, ect.) & you know that your transactions are going to be secure. Even when there is a problem, resolving it is simple & as stress free as possible. I screwed up the other day & sent money to the wrong person, & after realizing I was extremely worried that it was going to be a huge hassle to get it back; but it was literally as simple as pressing a single button to cancel the transaction & my refund was issued. It seriously seemed almost too easy. Now that I think about it, this might just be the only app store review that I’ve ever done, but if any app I own deserves 5 mins of my time to complete one, it’s PayPal. Without them I’d feel a LOT less safe buying stuff & sending/receiving money online & the app just makes that 10 times easier! Cheers guys, thanks for the fantastic product!.Version: 7.26.0
Most secure way to pay electronicallyHonestly, even though I’ve had issues with this app within the past it’s all been fixed. Multiple ways on PayPal make sure everything you pay for online is what you get for what you asked for. Answers for frequently asked questions also help me navigate my way on how to use this app. The help centre is very well structured and actually helps you within 3-5 days of requesting in need of help (whether you were scammed, falsely described. etc.) and it all works amazingly. I approve of this app as a secure way as well to Link your bank account to your PayPal account with that making it faster to pay for things online using money directly from your bank without delay. This is why I believe that PayPal is the best, most secure and reliable way of electronically paying for your items whether they’d be a object or a micro-transaction..Version: 7.15.0
My opinionMy views on this app on quite negative, as I am under 18 my account has been restricted and frozen so which I cannot withdraw and transfer the money I hold in this app to my bank account. Although this issue could be fixed quite easily, it has not been. I have called PayPal services multiple times to which they do not answer, or it makes me answer questions on the phone for about 10-15 minutes to which is then says they are closed or not serving customers at the moment... even though it is in the business hours?? I have also tried contacting them via the text with a helper and they replied to my one message about a 2weeks ago and I have not herd back from them to resolve my issue. I am overall disappointed that they can happily take their surcharge within a heartbeat but when your closing your account or withdrawing money that is much more complex for them..Version: 7.26.0
Holds system needs adjustmentI have money that has been on hold for a week, despite the fact that the customers have received their items at the end of last week. Thus customers have their items before I have been payed. I have added tracking numbers to these orders which should show that they have been recorded over 5 days ago. Furthermore, this holds system has provided difficulty countless times before this incident. there is no way to email a human being and resolve this issue. Really dissatisfied with this experience, disappointing since I’ve recommended pay pal to many people and I don’t think I can continue to use this app anymore..Version: 7.31.0
Love PayPalI have been using PayPal for many years as I began using eBay only a year after they began operating in Australia and I now use it as a retailer not just as a consumer. I’m a fashion designer and seamstress and a bit of a Jill-Of-All-Trades as I hold many different qualifications so it’s great to be able to use PayPal for income purposes as well as for purchases and paying for services. I’m also liking this new ‘Money Pool’ thing they’ve just introduced for when a group of friends want to share the cost of say a holiday or something by creating a Money Pool and jointly combine their funds effortlessly. Although my only criticism of the app version of the website is I wish that it would be easier to switch between my personal account and my business account..Version: 7.5.2
Absolutely pittsWhen it works it works BUT watchout, the message centre is completely unusable due to screen layout corruption (Ipadpro). Guess what happens when someone disputes your sending the goods? Or your not receiving an item? It is all driven from this nonfunctional "message centre". Think you can send or reply to their emails? They don't read them! Yes it has cost me $100! I called and they said they would investigate and despite volumes of emails with proof of sending.... they decided it was my fault. How does one dispute that? With their app barely working...been like this for at least three years, and them not reading emails nor having a useful/legal/logical help desk? My advice stay away, delete the account, delete the dodgy app. Take cash in hand on pickup... no cash? no item.... the safest imho..Version: 7.40.1
How is this a thing?As a first time PayPal user I was shocked to find out that after having sold some items on eBay that it would take seven, yes seven, business days to transfer to my bank account despite the fact that the transaction was completed to the satisfaction of the buyer and I was told that this was the banks fault and having spoken to the bank for a matter of minutes they were adamant that this is just how PayPal chooses to do things and that it had nothing to do with the bank whatsoever and that they chose to take that amount of time for first time transfers into an account attached to debit card the reasons for which do not seem to exist outside of the imagination of PayPal. On top of that I then received an email stating that my transfer had been put through an addition “fraud” check that would add 72 hours to the processing time. None of this explained to you prior to it actually happening and if it were I would have sold it on gumtree and just grabbed cash off someone when they came to pick it up. I will, as soon as I am allowed to, be shutting down my PayPal account and I will never use anything that requires PayPal ever again because as far as I can see they stand for everything that the human race should be flushed down the toilet for. No other business would get away with this sort of nonsense and I honestly do not understand how this is a viable business model period..Version: 7.10.1
I wish ever vendor had PayPal as an optionPayPal is great for iPhone and iPad. I like the addition of PayPal one touch. Now it feels even less like I’m spending money and more like a game. I however do not like PayPal aggressive policies regarding online pharmacies and overseas vendors. Legitimate Establishments I have trusted and used for years are blacklisted, for flimsy reasoning as in they didn’t tick box a or meet some unusual criteria b. I how have to go back to the old fashioned bank transfer method and endure high bank fees. Unfortunately their is no alternative that is as easy to use and trusted as PayPal. Don’t be a bully PayPal. Establish some sort of exception list and don’t implement blanket bans on sales people who are trying to earn a legit living..Version: 6.22.0
Always excusesA while ago i changed my postal address with paypal, after a long process and painful one we got there at the end. My account has only one address on it!!! Months later when using paypal to pay, they keep giving my old address to suppliers. After 4 emails and telecoms... they ate saying that sorry your address was not activated and so it your fault and if your goods are lost its not our fault. Only problem, i have an email from paypal confirming my address changed and also they are saying that there is only one address on the account. Lost me as a customer... thought to share to warn others. Too big too care....Version: 7.3.4
Business friendly-Guarantee & SecurityAs I have just started a small home based business I downloaded the PayPal app for my phone.. Customers can place an order, I can then issue an invoice/ receipt anywhere and keep records of who has paid prior to shipping the items! I can then utilise my PayPal balance to purchase from my suppliers at anytime. People and myself love the idea of this ease to purchase PLUS the Warranty and Security offered by PayPal offers a peace of mind to purchasing online. I have made 2 claims/disputes via PayPal and have had them resolved in a prompt and positive manner.. I love my PayPal 😃.Version: 7.35.1
PayPal restricted me!After about a year and 3 months of loyal PayPal usage racking up great reviews for all my sales (many thousands of $ doing ebay and gumtree) all of a sudden PayPal wants to verify my identity (who knows why they didn’t do that when I first signed up) very conveniently for them this happened during the first time I had over or around $1200 going through the account in sales and purchases (money that they think they can grab) Upon looking at PayPal’s user agreement I found out something interesting to me; you can’t use PayPal under the age of 18 (because you can’t legally sign some contracts that you may sign with PayPal and therefore you can’t sign their user agreement under 18) however if PayPal finds you to be under 18 they can seize your money for their deep pockets because you signed a user agreement that you can’t legally sign - that somewhere says that they can take your $ if you are under 18 Up until now I have been a huge advocate of paypal especially for anyone looking to buy products online, that is not the case anymore and I will be having a friend who is a journalist talk to Tracy Grimshaw from a current affair to look into PayPal PayPal knows that some users are under age but they are quite happy to take advantage of them.Version: 7.3.4
Rip offs, find another way to payI am not sure whats happened to paypal, but in the last three months they have been stealing money from me, declining payments from my bank account and telling me it will take 5 days to be credited back to my BANK account then when I pay for the item AGAIN because I cant wait 5 days to pay someone, they say that the transaction was successful and I wont get anything (even though they told me it will be credited back into my bank account by default and that cant be changed, and not my paypal, so how would it get used to begin with?) lying about transactions and just generally ripping me off, making $125 bank transfers to my paypal without permission and taxing it. I have spent thousands through paypal over the years, close to $100,000, been using it since 2015 or something, but now I am thinking of closing my account with them. Its supposed to be a safer way to shop, lately its became the deadliest way to shop..Version: 7.7.2
FantasticPayPal is the best life make so easy very easy to use and very reliable and always protecting my account always communicating with costumer very polite staff when the seller can’t supply item PayPal straightaway return the amount and deposit on your account ASAP so easy to pay with PayPal thank you 🙏 PayPal making life easy and looking after my account God bless you guys I been using PayPal for long time and I have not a single issue it seem like PayPal is like my family thank you once again keep up the good work and let us enjoy using PayPal to buy goods on ebay.Version: 7.40.5
Not good.I don’t recommend this app to anyone unless you have master bank account set up skills. Every other app is good to go simple easy and quick. But what is this?! It’s been 5 days and I’ve been wanting this pay from someone for a while. 5hey sent it but it ate all her money and didn’t send to me at all! I checked my email, it was right, checked my email and spam but nothing!? How could they? After I finally started to figure this out, it just said, “this could not be transaction right now.” Like seriously? And all the unnecessary questions... street type? File? Like the least u could do is ask for my bank number, pin, bank name and email? Plus they don’t have nab added? I’m pretty sure nab isn’t a visa, MasterCard or all that. Never downloading again. Up your game, PayPal. From, Angry Customer.Version: 7.20.0
TrustworthyI have always used PayPal since the very beginning. I pay every single thing with it. When I ring them to ask does everything look alright with my account as I just purchased something online and I weren’t sure whether it was legitimate because it wouldn’t load properly, they look at the company etc check my account thoroughly. I did buy something before and it wasn’t legitimate so PayPal emailed them and got my money back. They always help with anything and everything and are so kind and care about your money. The second authentication they have is very reassuring and I use it. My whole family only use PayPal. I would highly recommend PayPal.Version: 7.29.0
Disgraceful money thieves !Absolutely disgraceful business practice. I don’t even know if this is legal really ... to hold MY money for 21 days until YOUR satisfied that I actually shipped an item ?! What happens if they buyer comes to pick up an item ? What then ? Shall I ring PayPal and check in with you personally because you’re apparently your my boss now? Then you’ll release MY money ? The money isn’t yours PayPal, it belong to ME and MY business. You have absolutely no right to hold MY money until you get a tracking number to decide whether you’re going to give me MY money or not... it’s not up to you to decide ! Not to mention how BAD your customer service “virtual” chat live now is! What an absolute disgraceful service ! You should be ashamed of yourselves. I’d like the interest on MY money that you hold for 21 days too thanks. Cheers.Version: 7.30.1
My pay pal usageI have been using Paypal manly on EBay. Now there are a lot more companies and websites using PayPal. This makes it a lot better to shop online it opens up sales and also a lot safer to use PayPal online for all your purchase. I highly recommend Paypal to everyone because it’s the most safest way to buy online with protection. If you use your credit card online you give your numbers and details out to the world. I use an account that is mostly empty until I make a purchase then transfer the amount I need. Hope this helps everyone.Version: 7.23.2
COVID-19Usually happy with PayPal and most of their reps are polite well mannered , except for one or two, that I hope to never deal with again, though not being able to get through on the phone as usual is a little to much, there should be no reason for this, they can actually work from home, though they do need to learn who are honest loyal customers and those that are not, because at the end of the day, we don’t need PayPal or any other like them, they should also show there charge amount on every transaction and notify if this charge needs to increase !thanku PayPal ...get the phone back on please....Version: 7.28.0
Disgraceful businessI sold my first item on here then PayPal wouldn’t pay me for 21 day’s the buyer also paid postage but I had to cancel his order lose the sale and look like an idiot to the buyer as I’m a pensioner and couldn’t afford to post it for another fortnight this is disgraceful you have no item no money how is this legal? Refunds are the same I buy something money comes out instantly but for a return or refund they hang on to our money for 7 days I have not eaten or had medication at times thanks to PayPal do they invest our money or something? This is disgraceful this business should be shut down. We don’t need a middle man be so much quicker and easier without them all together. Also if you buy a product with a warranty say 12 months and it breaks down covered by warranty they don’t want to know about it won’t help you get a refund or exchange if it’s more than 30 days old. This business are just legal thieves they need a big investigation into the way they treat you especially selling or getting a refund I hate having to use them I don’t need a middle man and our money should come back the same way it goes out instantly..Version: 7.30.1
Changes Affect Account NegativelyWhen you guys decide to make changes it should be a pretty simple use case where you help the customer understand the change. Most times PayPal works how it should but recently I’ve had a few issues back to back to back. My card never arrived, they won’t let me report it or change unless I call so I’ve never been able to get through. My account randomly changed to eCheck for no reason known to me and takes longer to get to the other side now. Also I select FaceID sign it and it makes me select that option over and over everytime I sign in now. Just seems to be getting neglected a bit when it comes to taking care of issues with the platform but they will hold your money 3 different ways if something declines or gets reversed....Version: 7.23.1
WORST PAYMENT APPOne of the worst and least efficient payment methods I’ve ever experienced. Now I understand all the security checks, however, it’s taken me almost 2 months to get through 2 account cancellations, restoring the account and actually being able to use it. I called the customer support number which was almost impossible to find, just to be told to redo my account from the start. Once my account was not limited, I requested money from someone. Everything was all good, until the payer was about to pay me. They did not have an account so they used the “pay as guest” feature. However, it forced him to make an account making that feature completely useless, like what’s the point of even having it. I’m am so dissatisfied and disappointed..Version: 7.40.3
Ratting PayPalI love PayPal at this stage I have never- ever had any trouble with them . I have had some difficulties trying to send money over seas and I feel that for this service someone from PayPal could pick up the phone and talk to me and it could be sorted in minutes instead of hours or days , this has annoyed me a bit but over all they answered all my questions and always reply promptly. The other thing area where they could make it easier for customers sending money is directly into the receivers bank account, or post office where there money could be collect much easily. But all in all I think that PayPal is fantastic service and to be trusted. John.Version: 7.40.5
Rip off. Criminal their actionsJust sold through PayPal. I sent the item with tracking number. PayPal with held my payment. So now I have no money for the unit, or the unit it’s self. I phoned then, It says it is protecting me. Other way around. No money or item. On top of that the tracking number says delivered and they can see that, they are still with holding my funds. They confirmed via telephone they can see it has been delivered but still will not release my funds. Absolute disgusting and criminal behaviour. I don’t know how there allowed to operate like this and still on top of everything their getting payed and taking a cut of my money. On its web site it clearly states that funds will be released “within one day of delivery” not that it’s gonna take them 1 month like they stated to me on the phone. Blatantly lie ing and getting away with it. Mind boggling how their allowed to do so. For this reason not using PayPal again bunch of criminals and getting paid for ripping people off. Shame on you!.Version: 7.17.0
Terrible customer service no help at all!Will not help me at all resolve a problem regarding being charged to my PayPal without consent whilst trying to switch accounts on eBay checkout to pay with a friends account. Was told they fronted the money for me and now I have to pay it out of my bank account. Have told them I can't pay it from my bank account and to at least take it off my credit card seeing as they can't even just change the payment to my friends paypal account when I didn't authorise this payment to come from my account. And now I'm getting dishoner fees from my bank cause they keep trying to charge my bank account I told them not too and not helpful at all when talking to them and either were ebay they both palm of the problem to the other..Version: 6.14.1
No customer serviceMy account has had a restriction on it for over a month now and even after jumping through all of PayPal’s hoops I still can’t use my account , all because one transaction was pending . It is so frustrating when you simply can’t talk to someone and when the automated service tells you a customer service agent will get back to you very soon , what it really means is in 4 or 5 days and then more than likely repeating some instructions that have already been done to no avail . It tells me to go to the message centre then click on this and that , only problem is there are no messages to click on . What a complete waste of time and effort . But you can’t do anything about it because PayPal have such a monopoly that can do as they please.Version: 7.23.2
Not a happy sellerCustomer paid for regular tracking on a $60 custom made Embroidered order, so can’t be Tracked, i offered Tracked and list on my page, website if they pay regular at own risk. Customer said missing so I offered to remake and send Tracked at my cost, customer said ok. Made order again only after a few days of customer saying ok to remake. Then customer decided to put in a claim. I asked customer why she put in a claim we agreed I was remaking and customer said don’t worry I changed my mind and I went out and brought a basic store version as didn’t want to wait, I just want my money back. So angry, this is custom made and can’t be on-sold. Customer could have said they wanted a refund and I would have refunded and not re-made. So PayPal asked for proof of tracking, I said no proof as customer paid for untracked, I showed pictures of finished product that I showed customer but PayPal ruled in customers favour saying I could not provide tracking, therefore I had to pay $60 back plus $16 on PayPal fees. Not happy PayPal, all up you have cost me over $130 out of my pocket for a customer who clearly is a scammer..Version: 7.6.0
ConvenientHad a bit of trouble to get mobile apps settings right and had to go back to internet log in while figured out what's going on with connectivity for my credit card, but comes to the point you have to do it once you have got mobile apps as it does not automatically pulls your bank details from existing PayPal account for what ever security reasons. But once you accept that fact that everything is a breeze. And saves you playing with internet log ins on the long run . Overall, well done !.Version: 7.17.1
Account Limitations.For the second time in less than a week PayPal has limited my account and demanded that I respond to a set of questions that took me hours to achieve. Most particularly the photo ID required. Nothing has changed re my profile and I am not going through this again—it’s driving me mad. I have found the PayPal program full of predetermined questions are very irritating especially if there are no questions that correspond to the problem at hand. Trying to get through on messages is equally useless because the problem is never dealt with. Trying to communicate per phone leads to being cut off. I hate having to deal with PayPal admin. All I wanted to do was inform PayPal that my Facebook account had been hacked and that the hacker is using PayPal for their financial transactions. Could I inform anyone? NO So I lodged a complaint with my Bank and the ACCC both of whom took my report of a Fraudulent Hacker at work seriously and are investigating. Unlike PayPal who simply imposes an account Limitation. I’m totally fed up with PayPal and if you insist on my completing that procedure all over again you can solve the problem and close my account..Version: 7.28.0
Buyer protection ... until you want to use itThe resolution centre is hidden in the app (under help, then further click through) and has reduced functionality. If you want to follow a case you have to use the desktop version. Case resolution process is usless (still 3.5mth for refund, PayPal keeps moving the review date back a week at a time because it’s sitting with them). It’s was so different to description that was sold, pics shown of listing photo and description, email confirmation photo, social media posts and pics of the fraudulent product that was delivered. Clearly nothing at all like what I purchased, but I had to post the item back to the seller and PP waited to get confirmation the item was returned, the file another claim for return postage ... and I’m still waiting!.Version: 7.31.0
Absolutely useless & cyber frauds!!!Sold a laptop recently for $1000, in which buyer insisted he would pay using PayPal upon pickup- He did just that & the sale seemed convenient, as he actually transferred the $ right beside me. Little did I know, because I had only just set up a new eBay account & linked my existing PayPal, there was some unknown $26 fee then the funds were put on ‘hold’ for 21 days before it’s ‘available’ to access!!! Tried calling the PP customer service hotline, although due to COVID 19 situation they can’t assist over the phone (verbally) & only could communicate with their staff by email... It’s been a complete disaster, as I originally decided to sell my laptop after losing my job due to the worldwide pandemic & urgently needed money- That was nearly 3 weeks ago & still nothing except $974 ‘on hold’ in my PayPal app 🤬 A COMPLETE REGRET & NEVER AGAIN!!.Version: 7.22.1
Fees not refunded if Ebay buyer cancels purchase.Overall very happy with the ease of PayPal and that nobody ever questions it’s safety and is very user friendly but not happy that the fees are not refunded if a buyer cancels a purchase made on EBay as happened to recently. Buyer purchased from another state and once realised even though it was plain and clear in the listing this buyer didn’t wish to pay postage so asked to cancel. Had this purchase been of a higher value the fees could have been quite high and since we are forced to accept PayPal I don’t see why when a buyer can’t abide by the terms of the listing why should the seller cop the fees?.Version: 7.22.1
Happy Happy Pay Pal User.Have had wonderful service and support from PayPal. Their Buyers Protection was terrific. Recovered a sizeable amount for me with no embarrassment at all. Their Service and drawing to my attention matters that could be corrected was above what I have experienced from any firm in a long time. I find everything very easy to use and what I do not pick up straight away, if there are changes I am informed automatically how to follow these changes. I am 81 years old and only use a few Apps that I can follow and PayPal is tops. If I could have given 11 stars I would have. An obviously happy customer..Version: 6.16.0
MONEY HOLFSIf you are a seller looking to do online business and need a way to manage your online transactions, PayPal is not the way to go. For new and upcoming businesses they will hold your own money for up to 21 days for no reason possible. They say it’s because you’re a new business and they wanna make sure you have a good selling history before you can accept payments instantly, but that’s bs. They will hold your money for 21 days so they can make the most interest out of it and invest it for returns elsewhere. Once they’ve sufficiently used your money to as a base for their investments, they will release it Don’t use paypal. They don’t care about the little guy or new businesses starting up. They give disproportionate rights to the buyer. Pleas stay away. Use alternative methods like square or stripe to manage your online buisness transactions. These alternatives will only hold your money for one business day, and have it in your bank account by the next day. Unlike this, PayPal will hold your money and use it for there one monetary gains. Once there done with it they’ll release your money..Version: 7.25.0
Convenience, but very high fees.I use PayPal for a range of online transactions including eBay purchases/sales, bills, and various other financial exchanges. I have estimated that after a sale on eBay, I can expect to pay around 30% in fees before I even have control of the funds, PayPal taking an extremely unrealistic amount, then eBay taking the rest. PayPal will inevitably be replaced eventually as I suspect that most banks are updating their online usability to compete, it has already started and I have used an “escrow” system of payment for most large sales during 2020. I made one sale on eBay for $2200, PayPal pocketing almost $67 before the funds even cleared... So just be warned that if you choose to transact using PayPal as a seller you will be losing about 25c-35c out of every dollar..Version: 7.35.0
Non Purchase NightmareIt’s a terribly long story about a purchase that I didn’t make. I looked at a product online and I had to sign in to my PayPal ac to see all about this particular product. Now I didn’t buy the product & I closed the page I was on, but to my surprise the next morning when I checked my bank account, the money had been withdrawn via PayPal. The company which pulled this stunt has been an absolute Nightmare. Supplying false email addresses, delaying the processing even though I couldn’t contact them until the processing had been done. Delayed shipment and then difficulty due to my disability in posting the item back for a refund. The case was closed and I opened a dispute with my bank. But today out of the blue, I had a supervisor call and she has credited my account with the funds that I thought were lost to this terribly dodgy company. They will be investigating this company I was told. I hope that PayPal throws the book at them for illegal behaviours. Let’s just say it’s a Chinese company that charges in $US . THANK YOU PAYPAL!.Version: 7.31.0
Happy nowI found a recent resolution process extremely frustrating, I was being told I could upload photos and information to support my claim but could not find anywhere to do this. Very difficult to make contact heaps of links to go through before you find what you need, almost avoidance to help. BUT in the end I was alone to finally speak with a wonderful operator who arranged an extension for return mail (Who knew that PayPal funds the cost of return mail-NO ME), yes this is reviewed but it is very handy to know if you are or were determined as I was. I received full refund of product and return mail expenses and hopefully PayPal assisted the company with advice on their very misleading, false and entrapment form of advertising of their products otherwise the cycle goes on..Version: 7.32.0
Not so easy to useFor the most part, PayPal is extremely easy to use. But for some reason, I keep hitting this restricted account wall for no reason at all. I buy things, I sell things. Money is not frequently, but usually coming and going from my account and somehow it says my account is restricted. When restricted I can only add money but not buy anything which is extremely inconvenient. There is no direct way to contact support but you have to go through the frequent issues which don’t always match my issue. To add money its instant but to transfer to my bank account from PayPal is about 1-2 weeks which is a bit slow. Whilst my account is frozen I have no way of getting to my money and it’s extremely annoying.Version: 7.32.1