Find Food Delivery On Your Budget
Hungry? Find the food you crave and order from restaurants easily with the Uber Eats app. Track your food order in real-time. Get your food delivered by delivery people using the Uber Eats app.
FIND YOUR FAVORITE RESTAURANTS
Browse nearby restaurants and search for food by cuisine, restaurant name, dish or meal. Choose from a variety of food to order: Pizza. Burritos. Burgers. Sushi. Chinese food. Skip the line and reservations. Order food using the Uber Eats app now.
Pick your food order from any menu and add it to your cart with a few taps. That’s it.
Order food to be delivered by delivery people as soon as possible.
Or, schedule your food order in advance for a delivery person to pick it up later. Your choice!
PICKUP OR DELIVERY
Now you can also order food ahead for Pickup instead of just ordering delivery. Select Pickup, add food items to your cart and go to the restaurant to get your food. Or, choose the new no-contact delivery option and request your order be left at your doorstep.
Pay easily with a credit card or Uber Cash. Add a different card easily.
Enter a Uber Eats promo code to redeem a discount on your food order.
Tip easily in the app. No cash needed for tipping.
REAL-TIME ORDER TRACKING
Track your food order on a map as it heads your way.
See the estimated delivery time to your address.
Get notified when your order arrives.
McDonald's, Subway, Popeyes Louisiana Kitchen, Starbuck's, Five Guys, Panda Express, Denny's, Jersey Mike's Subs, T.G.I. Friday's, Hooters, Sonic, Red Lobster. Firehouse Subs, Moe's Southwest Grill, BurgerFi, Tropical Smoothie Cafe, Boston Market, Qdoba, Steak 'n Shake, The Halal Guys, Anthony's Coal Fired Pizza, Tijuana Flats, Church's Chicken, White Castle, McAlister's Deli, Jack in the Box, On The Border, Fatburger, Romano's Macaroni Grill, Famous Dave's BBQ, and more.
Join the thousands of others in your city who use the Uber Eats app to order from their favorites restaurants and schedule delivery
Uber Eats is currently available in cities and metro areas including Adelaide, Amsterdam, Atlanta, Auckland, Austin, Baltimore, Brussels, Cape Town, Chicago, Dallas, Denver, Hong Kong, Johannesburg, Glasgow, London, Los Angeles, Madrid, Melbourne, Mexico City, Miami, Milan, Nashville, New Orleans, New York, Ottawa, Paris, Philadelphia, Rio de Janeiro, San Diego, San Francisco, Sao Paulo, Seattle, Stockholm, Sydney, Taipei, Tokyo, Toronto, Warsaw, and Washington DC. Uber Eats helps you find food delivery around the world. Order delivery in Australia, Belgium, Brazil, Canada, Colombia, France, Japan, Mexico, New Zealand, Poland, Russia, South Africa, Spain, Taiwan, United Arab Emirates, United Kingdom, United States, and more.
Visit ubereats.com for more details!
Uber Eats: Food Delivery App User Reviews & Comments
My opinion on uber eats <3My personal opinion on Uber eats is that it’s a really good app for ordering food and stuff. My order is always on time and if not it gives me a notification when it’s going to be late or not and I really honestly appreciate that. And all honesty I believe that Uber eats, is a lot more better than Postmates because Postmates sometimes most of the time forgets your order and that really pisses me off but with Uber eats that does not happen. it happened only a few times and I’ve gotten really mad but it’s fine I understand. I dont get as upset anymore because you know I probably didn’t request utensils so that’s probably why I didn’t get any. I also did not get my drink once which was really you know kind of annoying but it’s fine I’ll live. I think it was just a problem with the restaurant I ordered from Taco Bell so I think that was what you know caused it but yeah overall I really like Uber eats anything everyone who is too lazy to go out and buy food should definitely download this app it is one of my favorite applications to order food because I’m like really lazy and my food always comes on time and I really love it and I’m really glad that I download this app because it really saved me so much time and effort and yeah..Version: 6.59.10001
No Customer Service SupportI have ordered through the app several times over the last few months without a major issue. There have been slight delays, but nothing completely inconvenient. However, my most recent order was not assigned a driver for over an hour and a half. I found this out by receiving a call from the restaurant I ordered from. My food had been ready within ten minutes of my placing the order. When I went to contact UberEats about the issue, there was no way to contact them. There were some general FAQs, but nothing about what to do if no driver was assigned to an order. I couldn’t even find a customer service number to contact them and let them know there was a glitch. I had to get their customer help line number from the restaurant I’d ordered from. That number led to a message that said they are not providing phone assistance at this time. It did give me another number that provided the same automated message. I was ordering at a normal time on a Saturday in a city from a chain restaurant, one I’d ordered from the app many times. It should not have taken that long and if it did, there should have been a way for me to contact headquarters to get assistance. I understand things happen, but this isn’t a driver issue or the restaurant issue. This is an UberEats organizational issue. I am normally not one to place a complaint review, but I am doing so in the hopes that UberEats will update their customer service assistance..Version: 1.244.10006
NopeI have ordered food off this app multiple times for the sole reason that they are slightly cheaper than DoorDash. However, I see now that DoorDashes prices are worth it because they’re service is better. I recently placed an order and my initial wait time was about 25 minutes, as time went on my order got pushed back farther and farther. Eventually the restaurant I ordered from called and said my order had been ready for an hour and no one had been to pick it up. Mind you, the restaurant is now closed, which means the kitchen is closed so there’s no way to keep my food warm. Thankfully the last at the restaurant was nice enough to call Uber eats and inform them of the situation as well as let me know. As I’m getting in my car at 9:40(order was ready at 8:40) to go get the food, FINALLY it says someone picked up my order. I went to the Help section of the app to see if I could leave a complaint or comment but no, I could only rate and comment on the restaurant itself. By the time my food arrived it was lukewarm and not even worth it anymore. I understand that things happen and no service is perfect but once an hour goes by I should’ve been given the option to cancel my order or wait it out. It is completely unacceptable that the restaurant was the entity to make me aware of the situation and not the company I ordered from. In conclusion, I say save your time and money..Version: 1.252.10002
The app and customer service are badI guess if you don’t have problems with the order you placed with Uber Eats, then you will be fine. But if you have issues, you are on your own. In the app, there is no customer support number to call, no live chat, all you can do is click ‘Help’ to report the issue and ‘WAIT’ for them to reply. Did I say they will reply you within 48 hours? Seriously? The app is also bad compare to DoorDash or others. First bad experience, I ordered food to pickup and the app said my food is being prepared and ready at 6pm. Arrived prior the pickup time, wait in the car and the pickup time was kept pushing out. Finally I went in the restaurant and ask how much longer will it take, and I was told that the restaurant did not receive my Uber Eats order at all. At that time, I couldn’t find a way to contact any customer support except sending them a ‘Help message’ and hope I will hear back from someone. After waited another 15 minutes outside the restaurant, no cal back and nothing I can do but order food from other place. Second bad experience, got the order and found one item was incorrect, called the restaurant and I was told because I order through Uber Eats, I have to contact them to get refund or reorder. Guess what, yes, the only way to get help was send then a ‘Help message’ and hope you will hear back from them. I am totally done with Uber Eats and would not recommend to anyone I know..Version: 1.288.10004
There are other apps that are way betterI recently placed an order with uber eats and this was a big order (close to $80). I get the order and I was not pleased with it. Some of the food was not good and I barely ate it. When dealing with other food delivery apps, whenever I received food that was unsatisfactory I could simply request a return on the app and it’s taken care of within a matter of minutes. Not with uber eats- at first I tried calling and when I finally found a number, the automated message said they were not taking calls at this time. I emailed their customer support and their solution was “to leave the business a 1 star rating.” After trying to contact their customer service asking if there was anything else they can do and getting no response, I contacted the restaurant instead. The restaurant that Uber eats wanted me to leave a 1 star rating for was beyond helpful and not only offered a refund on my select items, but even offered to call uber eats directly to let them know they approved of the refund. The restaurant called me shortly thereafter and told me that although they approved of the refund, ubereats had to issue it...funny since uber eats claimed there was nothing they could do. I tried calling uber eats and when I finally got in touch with a rep, they told me I had to email them since they are not helping customers over the phone at this time. Safe to say I won’t be using uber eats again..Version: 1.243.10001
Not a reliable serviceI used this service for dinner delivery at work about once a week for about a year or so, and it has steadily gotten more expensive. The quality of service from the delivery partners varies wildly, some don’t read delivery instructions and make you wander around to find them, some go out of their way to give you a good experience. The app functions pretty well and you can filter your choices several ways and it keeps track of your previous experiences and makes it easy to quickly select favorites. It’s intuitive and simple. The downfall is on the service side. In the past 3 months I’ve had several orders cancelled with no warning or followup. My attempts to get questions answered through the support request system in the app have been futile; an email will arrive explaining was not charged for the cancelled order but will give no other answers or explanation about why the cancellations occurred. As I work in the medical field, I can’t leave to go get something to eat when this happens so I’m stuck working a shift with no lunch, so it’s a significant drawback in a food-delivery service when there are random and unexplained failures in service, especially when there are no attempts to rectify the situation or reattempt the delivery. Since there have been multiple instances of this situation and very poor customer service response on the part of Uber, I’m cancelling my account and using a different service..Version: 1.218.10008
Horrible, slow, and expensive serviceI used to love Uber Eats but they have gone downhill so fast. Any order I place either items are missing or it takes 1.5 hours or longer to arrive. I’ll place an order where the app tells me that an order from that specific restaurant will take 20-25 minutes and it doesn’t arrive for 1.5- 2 hours... Delivery drivers will just make random stops along the route and the app doesn’t even notify you or ask if it’s alright to add a stop. Drivers will also drive far past my apartment and just keep driving and ignore any call or message I send them, adding 20+ minutes to their route. When I do FINALLY get my food, items are always either missing, incorrect, or cold. This service is way too expansive how horrible it is. The best part is Uber Eats doesn’t even have any sort of customer service phone number, email, or chat option!! They just direct customers to their website which gives you useless articles on how orders can be delayed sometimes and basically that there’s nothing they will do to resolve that. That is probably the most frustrating part. When an order is late they have started to offer you $5 off your next order- also completely useless because I will not be using Uber Eats again when I pay $25 for a sandwich that takes 2 hours to get to me when the restaurant is 5 minutes away. GET A CUSTOMER SERVICE PHONE NUMBER. Complete lack of customer service is awful..Version: 1.253.10002
App works well but customer service is horribleThe app itself works well. However, the company has very poor customer service. They don’t read your messages. So in this case the app doesn’t work or the service team is horrible. There is no number you can easily find to call and speak to a person. It isn’t even an option on the app or on the Uber eats website. You can find it by googling search for a contact number. Also the app either doesn’t work or it’s partners can’t read the orders. My orders are always wrong. From missing meat on my carne Asada nachos, to not removing tomatoes, to missing items all together, to the wrong order being delivered. They apparently don’t check to make sure their orders are correct before they leave the restaurants. Sometimes you can have it corrected easily by having them redeliver the item. Sometimes you just have to rely that someone can actually address your issue. The help option on the app is a joke. They don’t read. You get blanketed responses. That or the help team can not isn’t capable of reading. You are not able to get any help when they have marked your issue resolved. So don’t expect to tell them they made an error. I am sorry but only getting back a $1.08 which is what I paid to upgrade my side item and not the side item itself is just horrible. You need to fix your platform to include partially refunds for missing items since they can’t be delivered..Version: 1.177.10005
Tried to fixed my own problem, but instead got punished for it - thieves.So I used to use Postmates and Door Dash until I noticed how they didn’t care for customer service, and if anything happened with you’re experience with them then you’re SOL. I used UberEats and I do love how if the restaurant makes a mistake they’re willing to help you out, but I had the worst experience just because I made a mistake and tried to fix the issue myself. If I would’ve been able to cancel my order within the 5 seconds that I placed it, the the restaurant would have never made it and I could’ve re-ordered; however, I like several others have had to deal with waiting on the line just to get horrendous customer service from representatives that transfer you without consent and have to explain to the next unhelpful person. I’ve never had to deal with something like this and feel like I shouldn’t have to especially if I tried to fix my own mistake without needing my money back. If your company is going to allow this type of behavior and service over a petty few dollars, then I’m willing to scoop down to your level and actually dispute the charges and be done with your app because when someone doesn’t give you your money you cancel their accounts so I heard. And to anyone reading this don’t make the same mistake I did, make sure that you are 100% certain that’s what you want, or else you’ll go through the same ordeal as I did trying to get it resolved..Version: 1.148.10002
Terrible customer serviceI had an order with McDonald’s, which was cancelled by UberEats. Later, I received a phone call from one of their representatives, who claim that the restaurant was having technical difficulties which did not allow them to see any items from orders and thus cancelled my order. The lady also claimed that the restaurant was going to close due to such issue. However, as I then called the restaurant directly by myself, they said that there’s nothing wrong with them and they are not going to close until their regular closing time. Why did the representative just lie to a customer like twice? Was she making things up to just avoid responsibility? This had never happened to me before so I called the customer care line right after. This time the representative apologized to me and promise to look into the case. However, he told me to try re-order, after I have already wasted 30min in the late night, feeling hungry. But what happened next shocked me, the app marked the restaurant as “unavailable”. I sent this case via email to the customer care again, and the response I received was such a joke. They replied to me promising that they are not going to charge me on the order and explained to me how the refund work. But I mentioned nothing about the money at all... All I complained about was the unprofessional service I received which they didn't even bother to apologize for. Thanks UberEats for showing me the bottom line of customer service..Version: 1.135.10002
Completely unacceptable business practicesLong time Uber and Uber Eats user. My opinion of these apps and this company has dropped off a cliff in the past few days, and I may be uninstalling both apps after years of use. I placed an order from Uber eats a few days ago and the food never came. I never received any information from the restaurant and it completely ruined my food plans. I called the restaurant several times to check on tehs tatus of my order and never got an answer. I contacted Uber Eats customer support expecting a speedy refund - after all, this was an open-and-shut case: I ordered food and it never came. But to my surprise, every reply from Uber representatives has been more or less them dodging responsibility and insisting that I get in touch with the restaurant for my issue... Take a moment to think about how ridiculous that is. Uber Eats charged me money (they have my credit card on file) and then when the service I paid for never occurred, they have the gall to tell me that there is nothing they can do and that I should track down the restaurant (which never got in touch with me in the first place) to try to get my money back. This is ridiculous! Either the restaurant is scamming Uber Eats or there is some sort of major miscommunication going on between them - BUT EITHER WAY, Uber is the one that charged my card and Uber is the party responsible for refunding my money. Terrible customer service and terrible business practices..Version: 1.259.10002
False order status locking you into OrderAnyone else notice their favorite restaurants now on Uber eats ? Great right ?! Well until you realizes they aren’t actually contracted through Uber eats for service and a driver has to accept the trip before heading to the restaurant to place the order to be made. 40 mins after my order should have been delivered, a driver finally was assigned to place my order. Why is this frustrating ? Because Uber doesn’t let you cancel an order if the restaurant has confirmed it, which is understandable if you change your mind after they started making it however if the restaurant doesn't confirm the order because they don’t have a contract with them for service than why can’t you cancel it after it’s taking way too long. They should really change that policy for these situations, until a driver confirms the order than it should be considered pending and allow you to cancel your order not forcing you to wait until they find someone to go there to order it. Simply unreal, i could have ordered it and picked it up myself at this point. Get it together Uber, it’s such a greedy money game dealing with this company… all for their pockets at their customer’s expense & clearly the pay on these orders is a problem as well for the drivers if there is such a shortage that it took 30 minutes to find someone. Seriously it’s seem this company gets worse and worse with time because it’s always something..Version: 6.66.10001
“Unusual Activity?! Try getting my order right”Because Of this pandemic I’ve been trying my hardest to still support restaurants and uber drivers by ordering delivery. I ALWAYS tip ahead of time, and i have ordered MULTIPLE times at different restaurants surrounding my city. Sometimes my order is right, sometimes it is wrong... the past few times, I have had missing items, burnt items, wrong items, etc... so the past couple of times it’s been wrong, I’ve requested help for the SPECIFIC item that’s wrong, or burnt or missing. The uber eats app themselves ASK YOU AT THE END OF YOUR ORDER TO GIVE FEEDBACK... so again this time... my order was partially wrong and this is even after calling the restaurant to RECONFIRM my order (why don’t people listen?!) HOWEVER, upon going to give feedback on my order, I was going to write what was wrong... but to my surprise, they wouldn’t let me. Saying: “there’s unusual activity with your account” if I order dozens of times and three or four times someone gets my order wrong.... how is this my fault?! I’m just flabbergasted at the fact that I won’t get to eat a whole part of the meal that I PAID FOR AND TIPPED FOR... because it was completely wrong.... and I won’t receive compensation or an apology or nothing for it. All I know is.... this is most absolutely the last time I will be using this food delivery service. We have plenty of options now. So disappointed..Version: 1.253.10002
Worst customer serviceI ordered a chicken salad from Boston Market with Uber Eats a while back and when I received my order it was not only missing the chicken, but the whole salad was old and brown. Avocado and lettuce was literally black. I am pregnant and was not going to take a chance getting sick so I threw the whole salad away. The next day I sent a message to Uber Eats letting them know of the issue. I was told that I needed a photo of the food as proof. I let them know I didn’t know I needed a photo and threw the salad in the trash because I was upset. I was told they could not issue a refund to me without a photo. Basically felt like I was being called a liar. I threatened to call the health department because no restaurant should be serving their customers old rotten food. They immediately responded back that they would take care of that, but where is the proof that they did? If I need proof with a photo that old food is being sold, why didn’t I receive proof that they actually followed through on their end. Uninstalled app and will never order from Uber Eats again. I have also let everyone i know not to order with them as well. The fact that I couldn’t be refunded for a salad without a photo is disappointing. The salad probably only costed like $10. They charge crazy fees and taxes for the delivery, but CANNOT give me back $10? Plus they obviously are not checking that the restaurants they work with are safe. Didn’t feel valued as a customer at all..Version: 1.255.10007
Terrible Customer ServiceI use Uber and Uber Eats multiple times a day, but my house is sometimes difficult to find. Because of COVID-19, I have been requesting to have my food left at my door rather than meeting my driver in person. I always reach out to my drivers to leave detailed delivery instructions (both in chat and in the instructions box) but sometimes drivers ignore my efforts and leave my delivery somewhere else. I always try to find where they left it, but when I can’t, I request a refund and reorder my food. This has happened so often in the past few months (because I haven’t been meeting my drivers outside), that they now refuse to give me a refund regardless of my issue. Less than an hour ago, I received a delivery with about $20 worth of food missing. I reached out to support to get a partial refund for the missing items on my $60 order, providing a picture and explaining the situation, but both times that I spoke to someone they informed me that there was nothing they could do. I’m really disappointed because I genuinely use Uber more than once a day every day. I really hope that this review will draw some attention to this issue and possibly result in a refund, otherwise I’ll have to turn to other apps like Lyft and DoorDash. I hate leaving reviews like this, and truly wish I could leave a higher review on an app that I use so often, but I don’t think it’s fair that I am being charged extra for things that are out of my control..Version: 1.248.10002
Horrible experienceOrdered from Papa Ginos and at checkout was told they (the restaurant) deliver themselves and no real tracking would exist for the order. Over a half hour from the estimated delivery window, now like an hour and half from when I ordered, the manager says the order is there and no one picked it up. She indicated the app/UE system was new to them. I then have to explain to them the way they are listed in UberEats as being responsible for delivery. They say contact UberEats who in the app say contact the restaurant. I asked her if they could try to cancel the order because if I did I would be charged the entire amount as a free. She said she would. Nothing. Still pending delivery. Call back and she says she can’t help me the order doesn’t show up any more for her to see. So for the next hour and half after that I wait to see what will happen. I send a customer service message the best I could find which was, I was charged a cancelation fee, and left a message. It wasn’t until 9:19pm that I get a completed order notification and email like everything was all good and my card was going to stay charged. I then was able to say I didn’t receive my delivery and again another message gets sent. This was the worse experience I ever had with any delivery app like this platform and I use multiple competitors. My kids and I waited for nothing, never received anything, and I had to pay for it. Not cool. 0 stars if I could. I will be filing a BBB complaint..Version: 1.249.10007
Worst experience!I’m usually not like this when it comes to services and i try not to complain .However, this was a horrible experience. They absolutely messed up and it was uber’s fault not a driver’s. So I order my food and it says that it should be delivered by 1:50 so as I’m waiting for my order the time gets pushed back further and further until it reaches the time that it says it should be delivered at the latest so I go onto Uber eats help and I figure out how to cancel my order and whenever I go to cancel my order it says that I will be charged $8.75 for doing so like it was my fault that they couldn’t find anybody to get my order. So now I’m forced to wait for food that is probably going to be cold because it is been so long since it’s been prepared. It is now 2:13 and I sent in my order an hour ago. Mind you when I tried to contact Uber eats support it only allowed a text option which was unavailable because I guess it was busy. So they also don’t have a phone contact line so I couldn’t even review the extra charge. I usually use UE because they are cheaper than Door dash but i will no longer be using this service due to the inconsideration for their customers. Very disappointed because i used to like y’all and i only put 5 stars so more people can see how trash this is..Version: 1.287.10002
Uber Eats PRHonestly I never write reviews for apps but I need to warn other costumers of the irregularities in this service. my experience with the app in Puerto Rico has been frustrating. Although the food and the drivers have been absolutely amazing, the telephone and app costumer services are terrible. The first time I called the operator basically started arguing with me because he thought PR was not in the US. Then he couldn’t find my address and I offered to give him the original address and he basically shouted he didn’t know any Spanish. He also interrupted me repeatedly and didn’t allow me to explain what I needed. On a second occasion, the technician left me 10 minutes on hold and then told me that if I cancelled it was my fault so I was going to be charged for the full amount of the order (which was aprox $100 bc I was ordering for several people). In summary, The app will not let you make any changes after you submit the order and it is practically imposible to fix them or cancel. Other local apps (that have higher service fees) have an editing option and you are able to fix your order quickly, they also have great costumer service and will solve any other issues over the phone in no time. I’ve been using Uber because it was cheaper and faster but will refrain from doing so in the future. I left multiple comments and feedback on the app and not even an answer. I rather pay 3 extra dollars and being treated like a human being..Version: 1.207.10007
One driver ruins it allApp works fairly well, so far food orders perfect until last night. Order #6A7F4 with driver Courtney in Tampa. Ordered from Deeya Indian Food in Clearwater FL. Was estimated 30 minutes. Assigned to driver Courtney. Had only a 60% rating, not sure why she is even allowed to continue to deliver with that lack of respect for the customer that they rated her 60. As order picked up, somehow, without my authorization, she was assigned another delivery from the same restaurant, and this extended my delivery to from 25 to 35 minutes. Why am I paying for colder food? Then, 8 minutes before my scheduled delivery, my order shows delivered. Yeah, the moron of a driver looks to have delivered both orders to the first stop. Even Ubereats couldn’t get a hold of driver. Sure my money was refunded, but that is not good enough. I want to know what happens to the driver, should be banned from Uber and or ubereats for at least a year, and I should at a minimal get a free meal. I sat and waited an hour, starving....and eventually had to go out and get my own food....wonder how quickly I will use ubereats again.....or recommend to others....NOT. If Ubereats want to keep me as a customer......something should be done more then, oh we so sorry...we will refund you ok...... Very very disappointed customer......Version: 1.194.10001
So many bugs and frustrations it’s not worth itI used to use it all the time but getting on it again it was SO FRUSTRATED. The app it’s self is honestly trash it has the same bugs it had months ago and I can’t even use it anymore! My grandmother is ill and she can’t drive anymore so she wanted mc Donald’s (her favorite) so I offered to drive but she refused because of the weather here. I downloaded the app and made my order. At the beginning, it’s asking for a phone number to my account. I don’t have an account yet but that’s not even an option on the front page. I type my grandmothers number and to my surprise she has an account so lucky me. It asked for the password and I got it but for some reason it then bugged out and crashed my phone when I tried logging in. So I opened it again and tried to log in again, it worked after another crash when I reset my pass. I started my order and when I had been sitting there for 10 min checking off boxes just for the app to not recognize the order and bug out and I have to make the order again. I finish my order and now I’m adding my Address, after I add my address and my order it tells me It can’t deliver to my part of town AFTER I did all that. So it bugs out again and I have to reset the app. I’m done trying and am deleting the app and never using it again. I didn’t want to leave a review but my grandmother was very angry at “modern technology” so I decided to leave a review so maybe the developers can fix theses problems..Version: 1.218.10008
Customer support is horrible**update** I received a response from Apple saying the app developer responded to my review. It seemed like they wanted to help resolve my issue, but no direct contact information to get the help. I am tired of continually emailing the “help” link (which was the only contact info included in the email) and getting a different person every time, and they do not actually help me! I did it twice and no help, and that’s why I’m submitting this review. ** I placed and then canceled an order literally 30 seconds after I placed the order. The reason I cancelled was I did not see that the order said “for pick-up” and I wanted delivery. I didn’t even know that when ordering through Uber eats there are other options?? I’ve never seen that before. Anyways, they said the restaurant had already started making the order and that’s why I was still charged. This was completely false because I called the restaurant a few minutes later and they had not started making the order and received the cancellation successfully. I submitted for help through the app and I received an email that, as a courtesy, I would receive a refund. It’s been two weeks and no refund. I submitted for help again only to get an email saying they issued the refund and I need to check with my bank. My bank, obviously has not received anything. Uber is being very deceitful and likely has fraudulently received millions of dollars because of situations like this. I will not use them ever again..Version: 1.246.10001
Too Much Of A HeadacheSo hear I am really craving for some Chipotle, in a lazy mood didn’t feel like driving so I said let me try Uber eats for the first time. My sister downloaded on her phone for me since I was gaming (didn’t wanna die) and I gave her my card information to pay. She put in the order but in the end it said we couldn’t process your payment try again. I thought what?? There’s enough in the account. So I said maybe she put in the numbers wrong so I took over and did the numbers again, it said this card is already saved to the profile so I said screw it lets go through PayPal. I put in my password confirmed everything PayPal wanted me to and tried to process it again...still wouldn’t go through. By then I said let me try on my phone. First it told me that They don’t deliver in my area so I refreshed everything made a new account and still ran into the same problem with the payment not processing I begin to get a frustrated, knowing everything was okay with my card after doubled checking several times I then tried to do it from my desktop still same thing. By then I said screw it let me try Door Dash thinking maybe its just me maybe Im doing something wrong. So I downloaded DoorDash and put it the order in FIVE minutes everything went through with no problem and the food came quicker than what it said. This whole thing took me about an hour trying to do until I gave up. And unfortunately this experience has cause me to revert to DoorDash..Version: 1.236.10006
Hit or missAlot of my issues here arent the drivers. For the most part they are pretty good. Or what they are delivering is closed up in a bag and they cant verify its all there. My issues are mostly app related. Like constantly telling me if i added notes to my address it would be easier for drivers to find me. Literally am that one person that has detailed landmark instructions on how to find me. Maybe look at those notes and dont consider me having a conversation with the driver about literally anything else as they are lost. Maybe i want to make sure they actually did my drink iced this time cause for some reason the coffee place near me it does not see it as iced on thier end even though the app has it listed as iced. Today its decided i must speak spanish and changed all of my notifications to spanish. I know i order ALOT of mexican food but cmon. We like burritos at work, its a thing. And my fave thing EVER is that time i accidently typed in the wrong tip amount and since i was at work did not notice tiljust past an hour after it was ordered, and instead of dude getting 2$ (he was rude) he got 200$ and even being a platinum member couldnt fix that. I mean i can tip drivers within i think 24 hours, but eats nope. So in conclusion, i like my drivers, its the app that needs improvement. And can we seriously just make the tip time limit longer, i cant always get to my phone within the hour time limit and sometimes i want to up the tip..Version: 6.62.10004
Wrong order multiple times and no refundI’ve been on a business trip for the past two weeks and with the pandemic going on it’s very discouraging to go out so I thought this app would be a nice alternative. I’ve been using the app for years and only now have I’ve been having issues. If my order was wrong I would give a picture and they would give a discount or credit or get the item to be sent out but this week I’ve been getting both the worst food and service. Every time I let the Uber support team know they essentially say “sorry but oh well” and that’s it. For instance, I ordered a steak and it was raw; I let them know with a picture and they didn’t do anything. I got two pastries the next morning and they gave me one with bacon on it (to which I don’t eat pork) so I was very upset to get the same message saying they’ll look into it just to say they weren’t doing anything about it. The next day I ordered dinner and they gave me someone else’s order of way less food to which I sent a picture and even tried to reorder my food. Of course to no avail they said they couldn’t refund the money and the place had just closed so I couldn’t even get my order. I am honestly fed up. Whenever I have this issue with another app they fix the issue right away, but I use Uber a lot so I usually use this app for food as well. I will not be using Uber or Uber eats again if there’s no change to how they look at their customer support issues..Version: 1.258.10000
Horrible rewards and customer serviceAs you earn rewards you are only not aware that you have received multiple rewards but they make it so hard to put it in that many times you give up. Then you you see promotions such as buy one get one free, but i had a few friends try and redeem this after i failed and no one could figure it out. Then it tells you restaurant is closed when it’s not. If You needs assistance, it is impossible to even connect with anyone at Uber eats (through any means) since order hasn’t been placed. I’ve lost hundreds of dollars in promos because i was not aware they were there. I use this application several times a day for years and have never so frustrated at their cryptic ways and I am. I have never rated any business less than 5 stars and this is the first time I’ve rated a 1. I like their efficiency and their concept is great but the fees are meant to confuse the average person. It’s sad because i was such a huge fan but they are starting to become shady with promises and surprise fees that after all these years I have to start using grub hub and Postmates. I would love to be contacted via any means from them and would be very happy to let them know what has frustrated myself and friends but i know that support will never come and it pains me to have to give a 1 star for the first time in my life..Version: 1.214.10002
How did I get charged for a 40% tip two weeks after I placed an order?I’ve only used this app twice, but giving 2 stars because they apparently charge you for a 40% tip to your delivery driver from a 2 week old order.. I got on the app last night to search for a restaurant in my area. Before I could begin my search, the app asked me to rate my experience from an order I had placed over 2 weeks prior. I happily gave the restaurant good ratings, and gave my delivery driver good ratings as well. Then to my surprise, a notification pops up that a tip has been added to this 2 week old order. How this happened, I have no clue. I then go onto my bank statement to find that I was charged for a 40% tip on this order.. again, how this happened, I have no clue. I never typed in any tip amount, let alone authorize the app to charge a tip to my account. I reached out to customer service about this issue and was responded to with a message that said they are only able to edit tip amounts up to an hour or 2 after delivery, and that I should please be careful to check that my order is correct before submitting it next time. If this is their policy, then how on earth was I charged a tip two whole weeks after the fact?? Not only does their tip policy contradict itself, but how I was charged a tip in the first place still perplexes me. I hope my delivery driver enjoys her tip. Her service was satisfactory. Uber Eats gets a thumbs down. It’s the principle of the thing..Version: 6.65.10002
Worst customer service!I only used Uber eats because I received an Uber wats gift card. Our first order went fine, took a while to arrive, but food was as ordered. The second order is where the issues began. I ordered from a pizza place, and half hour after the placing the order it was inexplicably canceled. I put the same order in again. We waited the whole expected wait time and nothing. I called the restaurant and was informed they don’t do business with Uber eats and they don’t know how Uber eats for their info. At this point two hours after we were getting hungry we just placed the pizza order on our card with the pizza place and moved on. The most recent order we went with the first place we ordered from as it went smoothly. Order went well. I placed order with my gift card covering all of the order and then $2.10 of the tip and used credit card to cover the remainder of the tip. After delivery when everything charged it would not charge the tip. Insufficient funds on gift cards it said. I contacted customer service as the card base sufficient funds for the partial payment of the tip that I setup when I checked out. Hours later my issue is still not resolved, probably going to just cover the tip with my card fully and abandon the $2.10 remaining gift card forever just to get away from this awful app. Terrible customer service, eat message is from a different person, and they all say the same thing over and over..Version: 1.276.10005
Drivers Don’t Follow DirectionsOn Uber, there are ways to give actually write feedback about interactions with drivers. On UberEats, you only have the option of preprepared feedback options to click on. I’ve had multiple bad interactions with drivers with no real way to complain other than a thumbs down. One driver delivered to the wrong apartment, I contact the driver and they refused to accept they delivered to the wrong place, talked over me when I said I didn’t receive and was just extremely rude. Very frequently, the drivers in my area do not read my instructions to find my apartment (I made sure these instructions were very detailed due to living in an apartment) and contact me for assistance finding it. This wouldn’t be much of an issue, but multiple times they were not even on my street. I’ll open my door to wave them down and I’ll see them turning the corner of the street. My instructions include to park on the lot on my street, so they either cannot read a map or did not read my instructions. I’ll then get an alert that the driver had trouble following directions and I may want to update them. There is no way to give further details to these instructions unless I go treasure map details of how many paces to go in each direction. I use these instructions of how to find my apartment whenever I order for delivery from anywhere and UberEats is the ONLY delivery service I’ve ever had drivers have issues following them..Version: 6.59.10002
Ridiculous customer service!My husband and I placed an order at 6:25 pm with an expected delivery time for 7:11 pm. It was 7:30 pm and we hadn’t heard anything from anyone, so I had submitted a complaint saying I hadn’t received my order. Next thing I know, I find out that the order has been cancelled and I didn’t receive a single phone call as to why. I submitted another complaint and received no response again. I called customer service only to receive scripted responses and repeated sentences. As it turned out, the driver just cancelled the order claiming to not be able to find my apartment because I didn’t list the number, which isn’t true. And even if it was, I would’ve received a phone call or a message of some kind, but I didn’t. I asked to speak to a supervisor and the representative kept saying that I would only get the same answer from his supervisor. After asking her for some form of compensation for the two hours I wasted in waiting to get the food, she only told me to re-order the food for the same price. I had mentioned to her that other places we’ve had issues with had given us some form of compensation, reduced delivery fee, or $5 off the next order. She then said, “We’ll respect your decision” As far as customer service goes, Uber eats is the worst I’ve ever dealt with. If you want to keep a customer, you should at least offer something as compensation for a mistake that was made on YOUR end. Never ordering from them again..Version: 1.178.10002
Worst Customer Service, DoorDash is betterI have been a customer with Uber for several years. I have had several problems with rides in the past and have tried to not be upset by these problems. However, I recently tried to place an order with Uber eats and my food was supposed to take 45 minutes - 1 hour to prepare and be delivered. I understand that with everything happening that it may be difficult to find drivers, however that does not excuse the fact that it took over 2 HOURS for me to even hear from them about the status of my food. At that point we had found something else to eat and I decided to cancel my order. However they still charged me. As a college student, I don’t need corporations like Uber charging me when I don’t even receive my food. I decided to contact customer service and they were the most incompetent people I have dealt with in my life. Instead of responding to my problem they continued to send canned responses and offer no real help. I am disgusted with the service of this app and will never use ANY Uber apps and will caution anyone else to use something more reliable. Fix your policies, if a restaurant has accepted my order then there should also be a driver that accepts it before it’s made otherwise people shouldn’t be charged. You have lost a customer and I will ensure that others hear of my experiences and reconsider downloading this app or making any purchases with Uber. Fix your customer service :).Version: 1.250.10004
MUST READ TO SAVE MONEY!!!!!!Would not recommend unless deliver options were limited , Uber is super fast to take your money and super slow to refund . I was a consistent user of this app but the quality of their food service is not good. The restaurants WILL miss up your order your carrier WILL be late and your food WILL arrive cold and you’re paying top dollar for places that are 1-3 miles away yes a short distance and drive able but if you’re looking at the app you clearly don’t want to leave your home . When their is a problem with your food they expect you to write a full report about what items were missing or incorrect and instead of giving you a refund they claim they’re looking into it if I didn’t continue to pursue a refund I would have never got it . In addition to weak customer service and lack of communication between courier restaurant and user when they refund they do NOT refund US dollars instead it’s Uber credits which is just a scam to keep the app the Uber money is as useless as it sounds you can only use it when ordering Uber eats or an Uber and the credits are only applied if you remember to check the box that charges your Uber credits. Funny thing about the Uber credits is it means nothing it’s still your money it just makes your money less expendable and you can only use it for Uber only thing good I can say about it is it MIGHT be a good feature for little kids and parent controls but oh wait minors cant use Uber legally you must be 18+ ..Version: 1.200.10004
Poor organizationI’ve had two terrible experiences with the app. 1) my food was delivered in the middle of winter by someone on a bicycle. No protective bag or basket to put the food in, just a bag of heavy, hot food exposed the the freezing winter air, dangling on someone’s bike. When it finally arrived nearly 2 hours after placing the order (the restaurant was only 1.2 miles away from my house and should not have taken that long) , it was freezing cold. I felt worse for the poor delivery guy that had to ride on poorly lit, winding roads in the middle of winter. He even states that he “wasn’t supposed to” be making deliveries over a certain amount of mileage away). 2) I ordered food from a location that was 3 miles away from my house (10 minutes drive) got a notification that it was picked up, and that it would be delivered in 10 minutes. Makes sense... after checking the app 10 minutes later, when the order should have arrived, it continued to say it was 10 minutes away. The tracking showed that the driver was in the complete opposite direction of our house and the restaurant. After checking another 10 minutes later, the driver was still in the same spot. Another 10 minutes, and they were still there. We called and he said he was “driving and is on his way”. After a few minutes he started moving, but was still going in the opposite direction. Deleting this app immediately and never using it again..Version: 1.218.10009
Ridiculous FeesI’ve been using this app for a long time. I mean since it was introduced long time. With the passage of time, it seems like Uber had doubled down on profits and have forgotten all about providing actual quality service. I think it’s ridiculous that there’s not a 2.50 minimum limit on the service fee, even for orders where the 15% fee should be less than 2.50. I have to pay the cost of the food, plus a service fee, plus a delivery fee and on top of that I have to tip the driver, because that’s the other part. Uber barely pays its drivers, and now with people tip baiting since they’ve changed the app to make it as less user friendly as possible while also reducing the minimum base fare it’s obvious things are just getting worse. I wonder how long it’ll take for everyone else to notice how bad the service has gotten before we all move on to the next app. UberEats used to feel like a good service. it used to feel like being able to have food brought to your place at an affordable price, mostly for people who struggle leaving their homes. Also, whatever happened to the steady offers and promotions that used to give users credits towards their deliveries, or certain percentage off an order. if you’re going to raise the cost of using your app, at least also increase the frequency at which you give away these offers, or at least come up with a better reward system for frequent users..Version: 1.281.10002
DONT ORDER UBER EATSI’m a loyal customer, as my boyfriend & I work crazy hours we love getting food delivered. We’ve had a few rough experiences but nothing to the point where I want to call and complain. Until this weekend. We ordered food at 10pm at night, didn’t get delivered until after 12:20am. I wasn’t even mad about waiting over 2 hours, but since I had waited so long I was ready to eat some good food. Well it go there missing items... ok fine. Not the drivers fault ... i go to take a bite and my food was ICE COLD. It felt like it had been sitting out for HOURS. It was NOT fresh, it was DISGUSTING. My boyfriend then sent them an email that we we’re missing items and how terribly long our food had to of been sitting out and we just threw it away because it was so gross. They gave us a “$5 credit “ i said HECK NO. I want a full refund! I’ve never been so disappointed, after an hour of trying to find support numbers to call, and countless Uber eats numbers being disconnected, or just busy I gave up and started messaging them on twitter hoping they would fix the problem. Guess what they did not. They said they can’t give a refund.... what in the hell. I am not satisfied with my order I sent you pictures of the items and you still won’t fix what your service messed up?? If you want a great food ordering app use grub hub. They fix their issues ASAP & it’s super easy to get someone on the phone to help you! Hassle free and they’re super apologetic!!!.Version: 1.242.10004
SmhI ordered my food at 1pm, the delivery time was expected to be at 2:10pm, which was fine because my lunch wasn’t over until 3pm, I get an hour lunch. At 2pm my order delivery status went from 2:10pm to 2:40pm I’m not sure why but there’s no excuse and very unacceptable. I tried to cancel my order for 10 minutes but the prompt wouldn’t appear at all. The app is not working accurately. I tried to contact my driver to see if he could drop off my order to me as soon as possible due to my lunch going to end soon, but of course I didn’t get a response. To make matters worse the driver delivered my order to the wrong area, causing me to leave my patient, I wrote specific delivery instructions and they were ignored. Also my food was cold. I tried to contact customer service to report the issue via, website, app and phone and unfortunately got through to nobody, the phone repeatedly disconnected the call and the chat option wouldn’t appear on the app. I will be sending a email to Corporate as well as the phone screen video of myself repeatedly trying to cancel my order with no success. I feel disrespected as a customer; this issue has happened more than once, enough is enough. I will be canceling my UberEats pass, I refuse to give this company my hard earned money just to be treated like trash. I work hard every day for my money so please don’t think I am low life trying to get a discount. I am a paying Customer giving a review on a company I made a purchase through..Version: 1.270.10007
Use app with cautionThis morning I tried making a purchase at McDonald’s (Sherman way/woodman) and was given a “internal server error” message saying my transaction didn’t go through and I had the option to empty my cart, which I did.. I then proceeded to attempt to place my order at another McDonald’s (Van Nuys/Blythe) which I had no issues in doing so. But once I finished placing that 2nd order, to my surprise I was notified that a order was on its way to my home.. turns out the first order at the Sherman way location went through after all.. I then tried canceling the 2nd order but when I was finally connected to a Uber eats associate and once they finished the “process” the associate said they have to go through to proceed with the cancellation I was no longer able to keep my money.. I truly do not believe this is fair.. nobody is to blame here but the app for having me believe that I never placed an order other than the one I knowingly placed at the van Nuys/ Blythe location. Everyone I’ve spoken too has told the same thing, we can’t give you a refund after a restaurant has prepared the food.. I understand that and I agree that the restaurant shouldn’t lose money for something they are not to be blamed for.. but who is to take responsibility when the Uber eats app malfunctions and down right robs somebody of their money? Why should I lose money because of a “internal server error”? Something has to be done.. this isn’t fair..Version: 1.242.10004
I lost two hours of my Saturday night and my dinnerI placed an order at 8:30pm to a restaurant that closes at “8:45” but I didn’t know that information at the time I placed my order. The order went through, but it kept getting delayed due to no drivers available. Then when a driver was available, they arrived at a closed restaurant and canceled the delivery, so it went to the next driver and so on. I realized what was happening and I tried to cancel my order but I was not permitted to do so without speaking to an agent. I finally got connected with someone at 10:30pm after skipping dinner completely. I wanted the order canceled, wanted to be refunded, as well as compensated for the trouble. I lost 2 hours of my Saturday night as well as my dinner. The agent said I would not receive any compensation, just a refund. It is absolutely absurd to me that Uber eats refuses to compensate me for this major inconvenience. This is two hours of my life I will never get back. I plan on writing a review about this on every social media platform to warn people about this happening to them, and I will never use Uber eats again. I am an upstanding citizen and have never once complained about a company or written a bad review. I just cannot fathom a company putting someone through this and not having the decency to compensate. I am a business woman myself and I always do my best to make customers happy. If I screw up, I make it right. I guess I was wrong to expect Uber eats to do the same..Version: 1.288.10004
Outstanding Service!Joseph kept me well informed about my order. He delivered a completely accurate order with utensils, condiments, and all items included. He delivered my order early, dropped it at the door as arranged. When I opened the door, he wished us a very sweet Happy Valentine’s Day greeting. On the other hand, my daughter was amazed as she waited for her order from another restaurant very close to this Cracker Barrel through a DIFFERENT delivery service. After waiting several hours, she received a call saying her order was going to be another 45 minutes before it was prepared, and they sounded like they wanted her to just cancel the order. At that point, she, her, husband, and oldest son were starving and she said that she preferred to wait. (For point of reference, I had just placed my order for two (mentioned above), and mine showed as already being prepared. My order actually arrived well before her order left the restaurant. When her order arrived, she had no bread which was to be included with meals. She also was missing an appetizer and their order was cold. While the company did reimburse her for missing items, it was a disappointment. So, thank you to Joseph, UberEats , and Cracker Barrel for your exemplary service!.Version: 1.279.10006
You rarely get your food by the time it first says.Im not one to leave bad reviews but honestly, Uber eats app is by far the most infuriating thing. I use it regularly as I have poor spending habits, but as a regular user I get to see how often it works. First of all you will almost never get your food by the original promised time. They always push a delay and another delay until someone picks up your order late or the restaurant cancels the order despite it being open still. I’d get if it was normal hours and an order got canceled every once and a while or pushed back, but I typically order after the three big rushes that occur in any food industry and I always get delayed for some reason or canceled with the store still open. Secondly when you go to talk to someone in the app either via calling or support chat, you can’t find those options anywhere, even after going to their official site to look for a way to talk. Maybe my searches weren’t thorough enough for their standards, but due to the lack of any chat support on the app and online, as well as consistent delays and cancellations I am upset and frustrated by the app and it’s management staff. I hope they take this review and make better changes to the app for all of its users, or at least cancel the order before I have to wait two hours for my food each and every day I use the app..Version: 1.266.10002
Terrible AppThe Uber app is not bad so I did not expect anything less from UberEats. I cannot speak for the UberEats service in other locations but in I’ve had the worst experience in Philly. I wanted to give the app a try because they offered me a $20 credit for inviting a friend. Besides the fact that I still had to cover another $20 for a discounted $10 meal ($30 - $20 credit) my food took almost an hour and a half to arrive. Time stated 45 - 55 mins, and at the hour mark the time estimated was extended twice. A few friends had the same situation happen. I’ve had Ubers rises that drove me from my house into center city faster with traffic than how long it took food deliveries from a restaurant 5 mins from my house to get to me. The map on the app is not accurate either. It would say the driver is down the block, and the indicated driver would be there for a good 20 mins sitting down the block. It would say 0 mins to arrival or at my location to then it changing to tell me its 15 minutes away. The UberEats experiences for me was terrible. I did not have a purpose for it because I do not see the need to pay extra service fees when I can pick up my own food in the area (kudos to those who want to spend the extra few for service and delivery fees). But if I was in the pool of customers that UberEats is targeting then I would be highly disappointed. Normally I would get this food myself, and I should have. If I wasn’t baited with this offer I would not have wasted my time..Version: 1.199.10001
Great application, climbing pricesThe application itself works great and has many great choices in my area. Unfortunately, I will no longer be using the (eats) service due to the rising booking fees. I could understand the fees based on distance for standalone companies hiring their own drivers. Uber has drivers who are intending to drive these distances for pay and can continue with more rides after leaving the destination (home) rather than having to drive back to the starting destination (restaurant). A pizza delivery through the pizza company 5 minutes away has a 50% lower delivery cost than Uber does for a restaurant in the same general area (within .2 miles). This is unacceptable. I guarantee you will continue to lose customers, as I already know of several other who are moving to your competitors for this very reason. I’m disappointed I will not be ordering my favorite tonight through Uber eats because it is $9 for a 10 minute drive. The restaurants are already inflating their prices from their in store prices. Don’t add to the problem. Update: 2 days go by since the initial review. I opened the app out of curiosity and was welcomed by a notification touting lowered booking fees. From what I noticed (based on my ordering history) there have been no lowered prices. I’m glad I’m not wasting my money on this any longer. I used to order regularly from Uber eats but this has gotten out of control. Fix yourself, Uber..Version: 1.166.10001
Horrible customer serviceI’m deleting this app and never using this service again. I was adding items into my cart when plans changed and I decided to meet friends elsewhere. As I started deleting the carted items, I must’ve hit “Complete Order”, as that’s what happened. This app is set up so that one cannot cancel an order. Oh yes...there’s a way to stop delivery of the food....but you’re still paying for it. You have to go to the help screen, select cancel order, then be told to go to the receipts icon on the app main page, tap it, select cancel order, be shown a cookie that states that once a restaurant has “accepted” the order, canceling is impossible. Then you can choose to either keep the order, or call a number, which places you on hold for 5 minutes, after which you are connected to a less-than-helpful person who, after listening to your complaint informs you that since the order has been accepted and being prepared, there’s “nothing we can do”. This is totally unacceptable to me, and I hope it is to the rest of you, so here is how you ACTUALLY get you’re charge reversed: Call your bank/credit card company, dispute the charge, explain it’s because of bad/untimely customer service with no product/services received, wait 12 hours or so...and voila. Charges reversed. To ensure this never happens again, go to your Uber eats app, delete it, and go back to Grubhub like I did. Problem solved. Bad Form, Uber eats...you just lost another customer..Version: 1.126.10002
Good if everything goes smoothlyOkay so I’ve been using Uber Eats for a while now and I’ve had enough good experiences to not rate it 1 star, but when you have a bad experience the customer service makes you wanna pull your hair out. My first 2 times when I contacted Uber support for any missing/wrong items they gave me my refund for the wrong/missing items. Now they don’t bc I’ve supposedly requested help too many times. One time I ordered ice cream and I got the wrong thing and it came completely melted and Uber refused to give me any kind of refund. Most recently, my driver cancelled my order and I was told I would not be charged. However I was and after waiting 3 days no refund in site and Uber “assured” me I have not been charged even though my bank statements say otherwise. Another small nitpick I have is I hate how you can’t cancel your order without being charged. I understand if there’s already a driver on the way but if I’ve just ordered it or if I’ve been waiting for hours I feel that I should not be charged for cancelling my order. I’m not trying to be a Karen but I kindly request for the customer service to step up their game. Overall though this app is pretty good though and I do recommend it if you want food but don’t feel like getting out of the house. However it could be even better with a few tweaks.Version: 6.65.10002
No help at allLast night I was looking around on the app and put a few things in my cart but then I thought about it and decided the delivery fee was too much for me so I wanted to cancel it. I accidentally pressed place my order and IMMEDIATELY pressed cancel. Instead of canceling my order as soon as possible the button called uber support and the woman (after talking for ten minutes despite me telling her she had to call the place as soon as possible) told me the food had already been made so she couldn’t cancel. I didn’t understand why not pressing cancel didn’t cancel the Oder but that was just the first part of a very unpleasant hour. I ask her if there’s anything I can do to fix it and she repeated the same thing over and over. I hung up and called the KFC store the woman there told me the app doesn’t allow for them to cancel and she’s tried several times. She also said the woman from uber told her she couldn’t cancel because the driver was there contradicting what uber told me. I asked for a manager and the uber woman said she didn’t have one. So not only is every customer assistant stupid but also incompetent and unsupervised. I called a different uber support woman and she told me she could’ve canceled it if it hadn’t been sent out and when I told her about the previous woman she said there was nothing she could do. So I just spent money on food I didn’t want because uber assistance doesn’t know how to do there job and assist. Not ordering from them again..Version: 1.120.10000
App decides on its own where to deliver my foodThis app is absolutely useless and I am considering never using Uber Eats again. Your ONE job is to deliver food to people, and this app makes that next to impossible. I only use this app when I don't have the energy to cook dinner - after taking care of two children and working third shift, some days it's not possible for me to muster the energy to do so. So when I use this delivery service, I am depending on it to come through. TWICE now I have had the delivery address somehow automatically filled in to a nearby restaurant - one that I have ordered Uber Eats on before. I absolutely never filled this in as my delivery address myself, nor did I ever choose it as my delivery address. This awful app decided to make that decision on its own somehow. The second time this occurred (today), I manually changed the address to my own and it was correct in the app. Then, lo and behold, my poor delivery driver calls me outside of said restaurant with my order. This is absolutely unacceptable. He was not even sure that he would be able to complete my order based on your algorithms. He apparently called and fixed things and was thankfully able to complete my order. At least 45 min of his time was wasted, not to mention mine and my kids time waiting for our dinner. UNACCEPTABLE. Uber’s customer support sent me a message apologizing for my food being late and offering a $5 gift card. Yeah no thanks. Not using again..Version: 1.218.10009
Terrible App Complete GarbageLet me just start with saying Door Dash refunds are instantaneous. Now, I am making a point to leave this review because what happened to me is wrong. So, I ordered food for my wife yesterday and it was delayed four times before we decided to simply cancel the order in its entirety. I was on the phone with customer support to have the order canceled and support told me to stay on the line while they connected with their driver. This was to let them know the order was being canceled, then all the sudden on my app when I was still on the phone with Uber eats support mind you. My order gets completed? So, without the order ever even coming within 20 minute radius even near my wife my card gets charged because the driver was given a heads up by Uber eats to cancel my order i.e. mark it as completed. Not to mention I had to call customer support 3 times so they could understand I wanted a refund to my card and not my Uber eats account. Really, Who wants to spend money on a app that literally doesn’t work for the consumer? Worst experience I have ever had and with no recommence from Uber eats I’m out 23 bucks for 3-5 business days and no credits in my account for all the bull. I should’ve gotten some kind of, “I’m sorry” credits from Uber eats but apparently my past history of ordering from them over $300+ means nothing to them..Version: 1.174.10002
Third time wasn’t a charmI have been using this app for quite a while now, and while I can understand a missing item here and there (sometimes stuff just happens), issues for 3 orders in a row is ridiculous. Last night we ordered from the McDonald’s we always do and when the driver got here, it was someone else’s order. She had delivered our food to that person instead. When we told her the issue she said okay and then left with the wrong order so we were left with nothing. So we ordered the exact same thing with a note to the driver to double check that it was the food we had ordered before bringing it upstairs. The time goes by and the app notifies me that the food has been delivered. It hadn't been, and the driver hadn’t contacted us at all. At this point we had given up on the drivers for the night. Now fast forward to less than an hour ago and we decide to try again since it is now daytime and not at night and maybe we had just been unlucky. The driver arrives and is missing ten dollars of food that we ordered. We ask him to wait a sec while we check the bags and he runs back to his car and drives off. Then we call the restaurant and they confirm that all items had been bagged and handed together to our driver. Which certainly makes it seem that he kept one considering how he ran off. Normally it could be understandable for a mess up here and there but 3 times in a row? With different restaurants? Come on..Version: 1.239.10003
Will never Use againI tried Uber eats for the first time a few days again after they offered a $20 off my first order. I found a restaurant went through the menu in the app and placed my order. 5-7 minutes pass by, the restaurant calls me to let me know that half of the things I ordered was out of stock and they asked me to change the order. I wouldn’t have ordered from here if I knew that were the case so I said I’m going to cancel my order. I go to the Uber Eats app and the cancel order button is gone after looking for it for a few minutes, I looked up that Uber eats doesn’t let you cancel after 5 minutes. After going through the help tab numerous times to try and find a way to contact them so i can cancel it I finally find a way to cancel my order. They then reiterated the 5 minute full and charge me $30 for cancelling. My original order was maybe around $50-60. I’m furious, so I find a way to contact them via email and ask for a refund or even a gift card. They email will an automatic responses saying they can’t do anything because of their 5 minute rule. I even more furious this time and respond and ask for just a full refund this time and they send the same automated response. So I am out $30 and never even had a chance. I was never going to be able to cancel in 5 minutes because the restaurant called me after that. How is that my fault?? Terrible, will never use again going to delete this app..Version: 1.280.10002
Terrible costumer serviceThe costumer service for this app is the worst that I’ve had to deal with, they will provide false information, make you waste your time, and you can clearly tell they don’t know what they’re doing, I had a problem with an order and they just decided to make me waste my time by putting me on hold than to just cancel the order even before it was pick up at the restaurant or even made (since I tried to cancel like 2 minutes after placing the order), then I got charged for the food and when tried to even change the address the “delivery partner” wouldn’t be ok with coming to where I was which I understood, but, why I had to pay for something that I just wanted to cancel on the first place?, then when reaching to support for the second time the lady on the other side of the line Frye’s to make me seem as a liar by saying that tithe order never existed when I could clearly see in the app that I said “delivered” and when they already took the money from my bank account, and when I provided the screen shoots of the order she back up and said that she forgot to “refresh the system”, conclusion don’t use this app their support is pure trash and not basing this on a single interaction..Version: 1.175.10001
Worst Service I’ve Ever SeenI ordered Uber Eats one night and experienced normal updates until the driver came to my apartment complex. When he arrived, he called me since he was having issues finding my apartment (I had already provided him specific directions for whenever he or she would enter my complex). The issue was l not that he could not find my apartment. He was irritated on the phone and complaining about the complex’s poor lighting (again, post me providing him with detailed directions within the complex). Once I stood outside waving to him, I assumed he would be at my door soon (since he said he saw me waving). A few minutes later, I saw him drive off. I now think that he drove off with an Uber rider in order to make more money. Assuming he was gone, I ordered food directly from the restaurant. My boyfriend was picking it up when I got a knock on my door. It was the Uber Eats driver delivering half eaten soup and the rest of my cold order. On top of that, he left the food on the ground instead of handing it to me at my door. I never even saw the man. I have contacted their customer service at least 4 times and have yet to get a refund...even after providing pictures of the half eaten soup and the 2 orders side-by-side (proving I proceeded with a personal order rather than eating the one left on my doorstep 40 minutes late after a mysterious disappearance and aggravated driver). Do not order Uber Eats. I recommend using any other food delivery service..Version: 1.213.10002
Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!Version: 6.70.10002
Not happy!! Deleting the appWhen you spend over $50 on dinner, and paying for it to be delivered you would expect the service would try to get the delivery to you ASAP, so your food would at least be hot. My order was given to a cyclist to deliver almost 4km away. It took almost an hour from when it left the restaurant. By that stage my food was cold and soggy. The rider could not find my house after I had left a detailed explanation of it being a unit behind. The thing that has made me the angriest. Is Uber does not have a complaint section. This is the epitome of the terrible customer service. It’s like they refuse to acknowledge you are using their service. And they are blocking their ears so they don’t have to listen. On that point alone I will be deleting the app. If they won’t speak to a customer to listen to help improve their service. Then I don’t want their service. There were many things I could have said to help improve that scenario from happening to other customers, trying to contact Uber for its customer service which is completely non existent shows it’s sheer arrogance in the market. Just so you know Uber, “There are other delivery services.”.Version: 1.240.10004
HangryTonight I ordered from you and had some IT issues as my purchase would not go through. I used the chat help and waisted over 20 minutes trouble shooting with them only to be told the reason there was a problem is because the restaurant is closed even though it did not show as closed on my end. I then ordered from another restaurant and had another IT issues. I began another chat and explained my issue and my frustration. They it person sent a couple messages and then closed the chat. He said he would send me an email which I also never received. I spent over 40 minutes wasiting my time on the app and have been given over $80 credit due to the amount of issues I’ve had! Yet they still can’t fix the problem. I’m really angry at the lack of competence the support chat staff had and how long it takes to get an issue even looked at properly. Seriously angry and will continue to leave bad reviews for the amount of time I waisted trying to get help and not having the problem fixed. You can keep my credit. I don’t even want my money back anymore I can’t be bothered waisting any more time. I may be a little over reacting right now but I’m really hangry thanks to door dash..Version: 1.238.10006
Bad service and dishonest delivery partnersVery disappointed by the service I have received from Uber Eats. My order was not delivered and after following all the steps required the report the issue Uber eats has responded that they will not be providing a refund as the delivery partner could not find the apartment and tried to contact (I received no calls). I have had numerous other orders to the same address without issue so I can not understand why this would happen or be considered my fault. I texted the driver to provide further instructions as I could see in the app he was still 5min away but he finished the order without trying further. Coming on to write this I can see many more reviews with the same or similar issues. Poor quality control over their deliverers, lack of transparency in how they determine the fault of the delivery partner or customer in regards to complaints and overall bad service. Fortunately there are many other food delivery apps so I will not be using this service again and would not recommend - especially for people ordering food for families..Version: 1.226.10002
Never using againFirst time Uber Eats user today. Ordered a box of donuts from a local store to deliver for a colleagues bday in the office. It’s tricky to go out of the office in our line of work so having them delivered was an easy option. I placed the order, then saw that an Uber Eats driver had picked them up. I received notice that my PayPal account was charged. But then within a couple of minutes the driver had cancelled the order and returned them to the store saying that he couldn’t reach me. Firstly, there wasn’t enough time for a driver to get all the way over to us in that couple of minutes. Secondly there was a receptionist at the door waiting and nobody attempted to deliver. It appears the driver got a better paying job and cancelled. I called the store and they said that I’d need to pay again to collect as I’d paid through Uber Eats which is completely separate to them. Then there’s no contact number to actually talk to someone at Uber about it and to try and follow the link to leave feedback for the driver is impossible as the link keeps redirecting to the home screen in the app. The experience has been completely frustrating and inconvenient and I’ll be deleting the app and never using Uber Eats again..Version: 1.253.10002
Choose DELIVEROO IN MELBOURNEI am always working and don’t have time to cook. That means I order food almost every day. In the beginning I loved UberEats, never had a problem, I order, pay and get my food delivered. It should be simple right? Well, not anymore. My orders starting not being delivered, restaurants couldn’t match my order with a driver (and I live in the busiest area in Melbourne). I feel sorry for people who live in the suburbs, because if I am encountering problems in the busiest area of Melbourne where most restaurants are... can you imagine being away from CBD? Poor customers. After a battle of complaints over the phone, all I get from UberEats is a $10 voucher every time they mess my orders up. Well, guess what? How about NOT MESSING THEM UP in first place? I don’t want your $10 vouchers. I want my food being delivered ON TIME and correctly every time. After frustration on top of frustration, I moved to Deliveroo which has beautifully shown quality service. What gets me more frustrated is walking around the streets seeing UberEats paying people to give away vouchers to first-time users. Who about you guys focus on fixing the exisiting problems first?.Version: 1.164.10000
If you’re in France, prepare to read the menu in FrenchI’ve been using UberEats for a while now. So far, I didn’t have any problems until I decided to use the app in one of my trips in France. To my surprise, the entire menu including the user interface was converted from English to French. I tried to navigate around the menu as best as I can however the biggest challenge I had while using this app is that not many French Uber drivers can understand English and my messages sent to the Uber delivery drivers weren’t translated to French. Some complained that they cannot understand English and were more willing to cancel my order. It happened to me once, I was reluctant to order from Uber until today I managed to get some food with great success through translation apps. I think it would be great if you guys can deal with this communication issue when users are not entirely familiar with the respective country’s native language..Version: 1.163.10000
Extremely poor serviceI have literally never made a review before but OH MY GOODNESS DO I HATE UBER. i have had a continuous sting of unbelievably poor service from uber eats, and my last and final order was tonight. i ordered 2 pizzas from a lovely restaurant tonight with lovely staff, but then i waited an hour and a half (and i know pizzas don’t take this long bc i work in a restaurant) for uber just to simply cancel my order. they had soooo much time to inform me that they couldn’t find a driver and instead cancelled it and tried to pass the blame on the restaurant. uber needs to actually communicate with its customers which is the literal bare minimum, and don’t make them wait for so long hearing nothing for them to just cancel the order. i ended up contacting the restaurant and picking up the pizzas myself (shoutout to Cubby House in mordi) where i got my pizzas super fast and found out that uber had also cancelled 5 other orders there leaving even more ppl like me frustrated. long story short, uber simply does not care about you and pls don’t blame the restaurants xoxo.Version: 6.58.10002
Poor serviceMy order came on time but my order was wrong ! I called the shop and they were going to sort it out but they didn’t. The drivers should double check that what’s in the bag matches what’s in the receipt! I blame the shop and Uber for my meal being wrong!!!! And the shop servants didn’t even apologise and all they kept saying is if you want a refund talk to to Uber even though they mixed up the orders of two of their customers! Total disgrace! They also told me to come to the shop to collect my meal when the whole point of Uber eats is for me to pay $5 for the meal to be delivered !!! Again a total lack of respect for a customer and very poor customer service! I want a full refund and I also found that it’s under new management which explains the quality of service and food dropping dramatically and will remove my recommended review and change it to unrecommend! Someone from Uber eats tried to call me but my phone keeps cutting out. So I’m emailing this to you as I want to my money refunded ASAP!.Version: 1.198.10002
Warning! Shady customer service, stronger regulations for uber now!I had a meal not show up to my house. Driver turned off his phone and no one could contact him...food disappeared! Uber kept my money for 1-10 business days while they "refunded" it. i received no replacement food. They applied a $10 voucher to try to make me happy, said voucher never showed up and i spent 30 mins on the phone (very hard to find the number of this dodgy company )explaining to a guy in another country that i had payed money and received no service and no working voucher, he was no help. Eventually i found out the voucher was being applied as "another refund" and was in my account some days later... they had my original money and the "voucher is payed for" for up to ten business days...because of an error on their end. This is unacceptable! i really think stronger regulations must be applied to uber eats and food delivery apps in general as this is not good customer service and i think they think they are untouchable..Version: 1.113.10001
Sometimes ordering food feels like a GAMBLEWhile most of the times Uber drivers do an exceptional job in delivering food in all weather conditions against all extremities (pandemic, etc.), sometimes the system fails and the order doesn’t reach you. This can happen due to many reasons like the delivery driver’s vehicle breaking down or a dodgy driver or restaurant messing up the order. While all of these are unforeseen scenarios and can happen to any organisation, the frustrating bit about uber eats is that their response to any of these situations is to return the money charged for the order. They try and pass on the blame to the restaurants you are ordering from, scarring the restaurant’s image in customer’s eyes. In all of these years I have not once experienced uber eats trying to resolve the issue in any of these situations instead of just returning the money. Well maybe something Uber needs to understand is that when someone orders food they want the food not the money back after an hour of waiting for the food. Hoping to see better customer service and problem resolution from your organisation in future..Version: 1.270.10007
Disappointing service.Received the wrong sauces on the meals, could not eat them and was refused a refund or to rectify the situation. Ended up having microwaved butter chicken from coles when I spent $40. Did not receive a reply until 8:30 when I had ordered it an hour prior. No dinner and no word of what was going on. Imagine ordering dinner at 7 o clock when you get home from work, being told dinner won’t make it till quarter past 8 which was fine, but then when it arrives the order has something on it that you are allergic too and have not asked for. And then when you try rectify the situation you don’t hear back until just after 8:30 and the best they can do is send you a 12 dollar voucher to order food which by the way did not cover the cost of my original meal and delivery. So it’s safe to say I will never ever use this app again or recommend it to anyone. All Uber told me to do was basically order another meal which wouldn’t have arrived till around 10 o clock by the time I ordered it and I work early morning and was not willing to wait a further hour and a half for a meal that takes 10 minutes to cook. I could go on but Uber do not deserve my time. Buyer beware ! If I could lower my review I would..Version: 1.142.10003
Customer service is terrible and I’ve been charged multiple timesI frequently order from Uber eats but have found lately that the drivers randomly don’t show up and Uber refunds aren’t being processed correctly. Uber commits to a refund when the order doesn’t show up or is wrong and then has so many people dealing with it to fix the mistake that they just keep making it worse and charging extra. I had been sent a message saying they were refunding me $60 for a partial missing order. They refunded $12 instead of $60 then tried to correct it and billed me $55 instead resulting in my account being in deficit and therefore can’t be used. Six different people have responded to my message all have processed different transactions $4.50, 7.50 etc none are correct and now I’ve paid multiple times for an order I only received half of and my account is in deficit. None of the people responding read the message sent or the trail of correspondence history or even looked at the photo of the correspondence I attached to the message which was from Uber. Monumental waste of time and I’ve been charged almost $120 more than I should have been!.Version: 1.283.10002
Don’t waste your time get deliveroo instead !!The one star is just so I can write a review. Might have more options compared to other delivery places but they sure as hell have the worst customer service !!! Multiple times I have been stuffed around and I have to literally beg for a proper refund to which they always refuse even if the food is uneatable but they’ll offer me a 5 dollar credit (which is enough for just delivery alone) I live in an apartment and the worst was when I was in my apartment with my child and I ordered some breakfast for her and it said my meal was delivered .. turns out the driver left my food in the lobby so instead of giving me a refund they offered me 5 dollars and apologies .. such an absolute joke !!! And another time all I wanted was a coffee for me and my partner and they forgot one of the coffees and all I asked was if they could just resend it but they insisted on only giving me a refund which meant if I wanted my coffee I’d have to pay 5 dollars delivery to get it .. absolute waste of money ! At least Deliveroo try and help when it’s their fault by resending meals or missing items if needed without hesitation but Uber eats are terrible even with proof they are so difficult and stubborn !.Version: 1.207.10007
No moreYou are lucky to get one star but sadly I have to give it to leave this review. Ever since I started using this app it has been a nightmare and headaches. Ever order the delivery man or woman has ended up in my ally way and not in the front of my house. Which they then end up calling me for me to say the same thing. Like come on it doesn't take a genius to figure out you are not in the front of a house... but there is more, there has been more then one time I have received the complete wrong order. In which I called the help service for uber and received no help. I think it's understandable that some things may end up getting mixed up, but they should be prepared for these events. Finally the app have made restaurants that are 20 min+ away from my house "too far to order" in which my favourite restaurant I can no longer order from but instead can now only order from places in walking distance. Making no point in order for a delivery service. I will not recommend this to anyone or ever use this app again. Even their competitors who ride bikes deliver further then they do....Version: 1.112.10001
Tired of lodging complaints - swapping to MenulogUPDATE : UberEats response : Have u updated the app and re-installed. My response : well yes probably 3 times but of course that will make no difference BECAUSE ITS YOUR DELIVERY DRIVERS WHO CANT FIND MY HOUSE BECAUSE YOUR MAPS ARE WRONG. UberEats response: Drop a note to the Uber Eats support. My response : yeah every delivery for the last 10 deliveries AND now the drivers are also logging the problem. MY RESPONSE : So Menulog uses Google maps and can find my house (middle of suburbia on a long straight road - just follow the house numbers) with no probs. So bye UberEats.... For a few weeks the Uber Eats app and website has been showing my delivery address incorrectly. Have tried to lodge complaints but responses rude and unhelpful. For every delivery I have to add a long description to tell the driver to NOT USE THE MAP IN THEIR APP and then ask them to use Apple Maps or Google Maps. Of course none of them do. Then I watch on the tracker getting lost. Then they call. Then I have to give them directions to find my address. The food is then late and cold and the poor driver has made no money on my delivery. I’ve been using Uber Eats for about a year and this problem only started a few weeks ago. Goodbye Uber Eats, hello MenuLog ......Version: 1.149.10001
ZERO ASSISTANCEI purchased an order and the guy who came up on my order as the deliverer is not the guy who came to the door, there is safety and there is customer service, none of that was met, I had the guy do circles around Mc Donald’s watching the car go round n round then came near my house and went through all the dead ends in every street before my house. I explained in my complaint that there was no car in site yet when I got a reply from Uber they “assumed it was parked up” that to me is a joke, the customer is not wrong and the people your hiring or getting to do deliveries are not 100% honest, this will be the last time I ever use this app, the feedback and assistant with the incorrect information and poor service and lack of customer care is outrageous. This needs to be met and dealt with cos it all starts off with fake profiles and then photos then who knows what else, my order was disgusting and my chips were half full. Disgusting and disgusted to wonder what happened with my meal and how I all of a sudden have an upset tummy from this parked up well deserved Uber Driver. UBER EATS STEP YOUR GAME UP!.Version: 1.205.10000
This is beyond a jokeOkay so I have ordered food from the same restaurant through Uber eats since I started using it and I’m constantly having the same issues, the chips that come with my meal are always cold and never full. I have provided photos to prove this to the people you talk to via the app when you make a complaint and they just give me a $10 voucher saying they hope we give Uber eats another try. Now I have given them multiple chances to fix this, but what happened with my order tonight was atrocious. My chips were stone cold and not full again buuut there was a long black hair in my chips. Now I took a photo of it and sent it to their team and also requested for a refund on the “Self Service” option, the response I got was that the refund I requested was approved and it will be in my bank account in 1-3 working days. That’s not good enough to be quite honest, I believe that my whole meal should be replaced and have my refund given to me. This is absolutely appalling and disgusting. Never ever ever am I going to order food through Uber eats and I am never going to recommend it to anyone else either..Version: 1.146.10001
Account Not Working Can’t Get HelpThere is no way in the app where I can connect with anyone to enquire about a payment error that keeps getting rejected even though there is money in the account. My card works on Menu Log and Everywhere else except Uber eats. No one will help me even after sending an enquiry to Uber on Twitter. They did say they will refer me but it’s been 2 days at least. I’ve spent over $600 from June - October when my account started this issue (and way more money before then) if my issue can’t be resolved I will happily take my money elsewhere or just make my own food through Hello Fresh and getting more out of my money anyways. Not happy at all when all I want to do is spend money and give my money to this company 🤷🏻♀️ song understand. Update: they replied and their link has still got me going round in circles?? How can I email someone? I can’t do much if you don’t give me a proper link? Still stuck in a merry go round of multiple choice options that done suit my query. There is nothing in that list where I can click and get help.Version: 1.218.10009
The app crashesI tried ordering food from 4 places in Glenelg. Uber eats says they are closed. So I called the places, they were open!! But I couldn’t order via this app. Then I tried another place that’s always open. The app said sold out of all items I picked. Even water!! So I had to check if my app needed up dates. No nothing to update. So other than nearly missing out on foods.. I had to order food I didn’t really want coz everything else was as above.. This has happened to me a few times. So I’ve gone to get food myself. This time I’m telling you. Your app is not doing these business any good right now. Also the drivers are often seen parking in disabled car parks. I am recording these as I see them happen. But the police have said to let you know as they work for you. Drivers are not allowed to park in wheelchair car parks. I even saw one man push in front of a lady in a wheelchair and said I will be 2 mins !! It was the worst thing a person could do to that lady! No wonder these drivers are getting a bad name . It’s discussing behaviour. It’s up to you to do something about it if your allowing them to drive for you!.Version: 1.279.10006
Poor communication and syncMy dining experience was spoiled by poor communication using the Uber app, I was told the order had failed and subsequently cancelled so I ordered from elsewhere. After I’d already received and part eaten the second order, I received a notification that my order from the first place was on its way. I felt I had no choice but to accept this order because it was too late to cancel, even though I never received a confirmation of order. And it was an hour after I ordered it; I live about 1.5 km or ten minutes walk from the restaurant. This has happened several times, the order seems to dropout midway or freezes so you never really know the status of your order. Leaving feedback for Uber, rather than the eatery, is also problematic not at all helpful. I give up, I do not plan to use Uber eats again. Even sending this review is ridiculously complicated, you have to provide a nickname and every nickname you try is supposedly taken!.Version: 1.185.10002
Worst Customer Service Ever!!!!I had an issue with my order and the restaurant offered to call ubereats so they can issue the full refund to me. I used their help feature on the app and ended up having to talk to 6 different customer representatives who are all so poorly trained and offered stock standard responses. You have to wait hours for a response and each time it’s from someone new. The initial customer rep said she could not process the adjustment because she couldn’t reach me. Mind you they called me and left the call ringing for 2 seconds. The remaining customer reps would repeatedly ask me to re-explain the situation and to just leave a rating for the restaurant - all not addressing the issue and not offering to make the adjustment. This was by far the WORST customer service I’ve ever experienced from any company. When they tell you “they’re continuously seeking to make improvements” - it’s clearly a copy and paste text and they would rather wrongfully take their customer’s money and put it into their own pockets. Will never be user any of the uber apps again!!!!.Version: 1.228.10001
Inconvenient and constant headaches. They steal your money!As a service that’s supposed to make your life easier, it does quite the opposite. There’s less trouble and it’s cheaper to just pick it up yourself. I couldn’t be more angry with this service. I have had countless experiences where UberEats has delivered the wrong meals and not refunded my money! I’m truly shocked that this is allowed. Many times I have told Uber about the problem and they simply say they can’t look into the matter further. It’s ridiculous. I worry for people with allergies as a mistake in a food order could be life threatening, and UberEats doesn’t even take the time to look into the matter. Not even a question of asking for pictures. It’s ridiculous how inconsistent this service is. There are constantly problems with delivery partners and the restaurants. I’ve had drivers not show up multiple times, drop my food on the floor right in front of me, constantly unable to find my address (at many different addresses). Constantly get cold food, food that’s the wrong order, missing items. And there are times when I have to argue my point, which is absolutely ridiculous! Just completely unreliable and definitely not worth it if you value your money..Version: 1.247.10003
ETA sooo unreliable - least preferred delivery serviceCompared to Deliveroo and Foodora, I prefer ubereat the least except the other two isn’t available at one of our locations. When I work in the city which is most of the week, I never use Ubereats. Why can’t you figure out how to give some reasonable expected time. ETA will change to one minute to go when driver hasn’t even picked up the order yet? Why would it change to arriving in the one minute when it was about 5? Then keep extending because obviously if they’re still cooking, how can it get here in the next minute? Better to not have an estimate at all than one that you can’t rely on this obviously Edit: in follow up to the developer’s response below - would have otherwise been accepted as reasonable if weren’t for Deliveroo and Foodora not having this issue for me ever. I order food 5-6 times a week as do my colleagues to our office. The other platforms do have bug and flaws but this is a design issue. Their delays are just that - delays due to other circumstances. This is inherent; the rider isn’t even at the restaurant yet and it says my food is 1 minute away, etc. Improve your platform..Version: 1.146.10001
Customer service is bad...Long story short, I am coeliac and have had multiple food orders turn up wrong (e.g not gluten free, or when ordering with multiple meals the gluten free version is not labeled). Because of the uncertainty and oddly similar looking meals (you should be able to tell which is gluten free..) I have not eaten, and thrown out the food in order to not risk getting sick. I've refunded only the specific food item I couldn't eat, and sent a message via the app the explain what happened and I couldn't eat it ect. They were kind enough to give me refunds on the few occasions but one day I went to order food and they had banned my account for 'too many refund requests' even though there were clear reasons to the refunds. Because of this I haven't been able to contact customer service as they've banned my log in, there is no number for uber service unless you call a call centre where they can't even help you. Very very unimpressed with this service as I don't feel I have violated any terms, just from having dietary requirements..Version: 1.208.10001
Worst company totally unacceptable customer serviceI order $100 worth of food did not receive 5 drinks in total and cold hard stale food with a very rude delivery driver who couldn’t even say hello two sundaes spilt I ask to have this fixed unaware that while 4 kids are fighting over the two sundaes that are left and the youngest having a cry over no drink i was actually supposed to take a photo of the drinks that are not there and the sundaes for this to even be fixed I explain I wasn’t aware again I get told no can do.... they simply say to be able to do anything about this they need that photo!!!! I won’t be a a customer any longer your a joke and absolutely not even close to a good company when simply I order my kids a treat and upon me asking if at least the drinks and sundaes can be refunded considering it’s now 9.30pm and if I asked to have it sent back out my kids would then be in bed but either way I wasn’t offered either I won’t be treated like my money isn’t as good in my pucket than my own children’s tummy’s or being used by rip offs who simply want to save a few bucks by ripping me off us people who are just another number. Thanks for allowing me to not order again!.Version: 1.243.10001
Lots of problemsSo first off my account got disabled because I kept trying to log in and it would refresh and keep coming back to the log in page. Then my card apparently got disabled because it was associated with that account. I don’t really know to be honest because they were awful at letting me know what was going on or how to fix it. I tried the website they suggested to ask for my account to be active again and I had the same issues as before, the website wouldn’t actually let me log in which is just great. Then on a family members account there was an accident on the road when we ordered our food. This was completely unavoidable and when the driver was able to drop off the food 2 hours later they were wonderful. However the app was not equipped to deal with this. First off I get why you can’t cancel without having to still pay but it’s still kind of annoying that overeats kept delaying by 10 mins instead of just letting us know that it would be severely delayed. Also there’s no option to leave a note for the driver after the order has been processed so if you need to do something real quick (because who can be on call for food for 2+ hours) you can’t forewarn them about it or ask them to just leave it at the door through the app. This is a good app when everything’s going okay but when things go haywire this app is mediocre at best..Version: 1.180.10001
Restaurants disappearI like the convenience of UberEats but don’t get attached to restaurants, as all of a sudden they will disappear from your available options to order. For example, I ordered from a particular place a few times, then all of a sudden they don’t come up on Uber eats any more. Even when searching in the search bar. I thought maybe the available distance/zone had changed but I couldn’t even order it to be delivered to within walking distance of the store. Also, if there is an issue with an idiot driver (only encountered an issue once with a driver with a very low rating) the call centre blames the customer. No.....the driver isn’t taking an hour to deliver my food because of traffic, he’s taking an hour to deliver my food because I watched him drive south for 30 minutes (I live north of the store) before doing a huge circle back. (Literally I live 5/10 minute drive north of the store). Even the store was telling ubereats that the driver drove the opposite direction to me for no reason. We are local. We know the roads and traffic..Version: 1.196.10002
Sugar power snack instead of original mini snackI have ordered San Churro snack pack through Uber eat yesterday. I have ordered this original snack many times wether via UberEat or at the shop. The order yesterday was tasting disgusting. And was contains different extra ingredient not part of the Original recipe and order which is ( Sugar Powder). The original snack has( Mini churros, Spanish chocolate ( I picked milk chocolate), strawberries and banana) this time the box was full and covered by sugar powder. The sugar powder was the main ingredient. I have pictures and i still have the order and if you tested you will see why I’m too upset and why it’s not good to be eaten. Full refund is required and a chat with the brunch about the quality of the service and the knowledge of their staff required too. Seriously its horrible taste and order. I don’t appreciate the staff at this brunch and if I didn’t received my full refund I’m planning to go there to return the Original snack or the sugar powder snack pack unfortunately and asked for full refund. Won’t order from this brunch via uber again as the brunch and staff can be trusted to prepare the exact order and provide a quality order and food..Version: 1.160.10001
No refunds when their app messes upSo I have found in my last suburb that it was easy to use uber eats, but since moving to a new area, the app refuses to send the drivers to the correct location, and sends them up the street. No big deal as I can contact the drivers before they arrive to let them know. Unfortunately one driver didn’t check the delivery details and ended up down the road. I asked if he saw the instructions and he simply said “no and I won’t be delivering” - he marked the order as complete and stole my food/money. I sent an inquiry via their app for help and was sent an automatic response saying that I entered the address incorrectly. So I replied again, said to check the screen shots of where I had informed the driver etc etc. Again I was refused a refund as it was “a gps issue” - I do not control the gps. I did everything I could to inform the driver. He was less than 30 seconds from my address when he decided to just keep the food for himself. I’m currently trying to get a refund via the bank/credit card as uber has been non-responsive. Unfortunately with this service, you simply don’t have any idea who is dealing with your food, or any way to contact the owner if something goes wrong. I would not recommend using the service. Definitely overpriced for the support that they offer..Version: 1.227.10004
How very very stressful and so disappointing!I’ve ordered Ubereats Dominos Pizza, store located in Waterloo Narrabeen. Made my order at 7:51 pm and still waited until 9:30 PM before they finally delivered the soggy cold pizza and burst chocolate lava cake with missing chocolate dips, after calling them a few times to follow up on my order and being hanged up on the phone by staff named Adam (according to the Manager, Alex). Adam is so arrogant and rude saying it was my fault for not answering my phone when the delivery arrived where in fact there was no call at all. And note that we have been waiting for the delivery how can we ever missed it if they did even deliver!? Ubereats has also no assurance of their service to their customers, no assistance for any dispute or not even a contact to lodge a complaint. Don’t use Ubereats, just go to the restaurant’s website or call them for home delivery instead. That way you’re protected as a consumer. Ubereats DO NOT protect their customers at all! I will not recommend nor use Ubereats again. You’re lucky to get 1 Star from me. I’ll make sure to leave a Google review too!.Version: 1.199.10001
Rewards ProgramUber would have to (BY FAR) have THE MOST un-loyal rewards program of ANY premium company in the world. I would have to say that no other company I can think of that runs a loyalty reward program that turns over a tier status every 6 months and dependant on which part of the world you live in, those price spends to qualify for status varies dramatically. Every other big company in the world who’s members weren’t able to use/gain/maintain a status were given a 1 year extension to maintain their status and even improve it. When Uber was telling the world not to ride and use their service, you still tuned everybody’s status over and gave no compassionate grounds to extend it. Your 6 month tier rewards program is a joke. You should be ashamed of yourselves in this day and age to provide such a poor and what some would say corrupt rewards program. I would have to spend up to $4,000 to gain platinum status where I am, where some countries on the other side of the world may only have to spend a maximum of half that to gain the same status. There is nothing fair about your rewards program. Here’s a tip. Make it FAIR, make what every other company does and make it last for 12 months and make it seem like people are getting some form of value for their loyalty. Then Uber May actually start turning a GIG economy profit..Version: 1.243.10001
Terrible ServiceI ordered some Uber Eats as I do quite often from the same Kebab Shop to my home. A couple of weeks earlier I was at a friends place only several blocks from my home (less the 2kms)and ordered changing my address for the occasion. When I accidentally ordered without changing the address back I immediately notified Ubereats , the store and when the delivery was allocated the driver. The driver then proceeded to tell me it was too far and I had to pay him extra. This went on for 15 mins while he had my food in his car. As soon as I told him I was putting in a complaint he canceled the order. I then drove myself to that store to buy my food to discover the driver had taken and not returned my order to the store , therefore meaning he managed to keep my $55 order. It’s a no wonder he was so keep to try and extort me for money. I complained to Ubereats and they didn’t bother to try and rectify the situation at all !!! So it’s going to be Menulog for me from now on. What a joke !!!.Version: 1.267.10002
Disgusted that it took over two hours for food to arriveWe regularly use Uber Eats and there is usually an indicative time as to when food will arrive so you have the opportunity to go ahead with ordering or choosing something else. When ordering from Dominos Nedlands the app said the food would arrive within 10-30 minutes which I deemed acceptable. I placed our order at 7.45pm. Instead the food did not arrive until 9.55pm which is well over 2 hours from the time we placed the order. I had to ring three times to find out where our order was and was only given apologies that they did not have enough drivers. Each time I was told it would only be another 10-20 min. The only consolation was more garlic bread or soft drink. Paying nearly $80 for pizzas to arrive 2 hours late is ridiculous and I will never use Dominos Nedlands again. If there was an indication on the Uber Eats App it would take so long I would have ordered over the phone and picked it up myself. Instead I have paid a delivery fee for a very dissatisfactory service..Version: 1.227.10004
Have had bad experiences with Uber eatsI have tried to embrace the Uber eats experience on multiple occasions, however unfortunately the food has been not been edible due to the delivery.. On one occasion the delivery guy had dropped our meal in the dirt and our meal was covered in leaves dirt and the packaging was completely soiled.. Uber was very slow to react to our complaint. We went to bed without dinner as a result. I decided to give Ubereats another try this evening and the delivery guy went to the wrong address. When the driver called to (what I assume was to find my address, however I did not understand his accent or the language he spoke)find my address he was unable to communicate in English. Eventually when I was able to locate the driver on foot and collect the meal, I wasn’t surprised to discover that the food was cold and mangled, the meal looked like it had been put through a blender. The food was thrown away. I’ve learnt it’s much easier to contact the food provider directly and not pay an additional fee to Uber for rubbish service....Version: 1.158.10000
Theft, and misuse of card details.Current issue, their payment method holds of less than $2 seem now to be a second charge of the same value of your order.. not only did I have issues months ago with them taking funds out from an order 3 months prior because they under charged me so they fixed it, but now this !? I’ve completely lost my trust in Uber.. they abuse the right of keeping your card details on file to alter their mistakes over time but don’t inform of these changes until it’s been done. I didn’t personally authorise this second payment processing or for them to use my cards to charge for their errors after the payment. Though I’m sure they’ve got it somewhere in the fine print when you sign up they can use your cards to do whatever with. Will not recommend to anyone, and most likely deleting the app.. no compensation ever and their customer service is so generic and belittling at times..Version: 1.184.10002
Bad service to contact in emergencyAbsolutely ridiculous app. I ordered for the first time though had the app installed since ages and manually typed in the address that I wanted my food to be delivered and checked out. But only after checkout I could see that the delivery address was different to that I entered and was set up automatically from the time I had downloaded the app. As soon as I noticed I tried to cancel the order but I could do nothing. I was in hotel quarantine and wanted to eat something as I could not eat food I got delivered from hotel. I called the shop but they could do nothing. I tried to have chat via app but replied the msg bit late. Waited until the delivery was picked up and Called the delivery person but he could not help. I had no friend to be able to pick the food from the delivery address as all my friends were pretty far from that area. The food was delivered to that default address and got waste. The delivery guy could not help as he was new and was unaware what he can do. So he left the food in that address and I and my sister could not get that meal. Absolutely bad that I could not change the address or cancel the order even within so short time of order placed. No contact number to get help from the app. Felt helpless. Food got wasted too..Version: 1.266.10002
Delivery Partner steals ordersI’m very upset with the poor control of Uber has towards they delivery partners. have already been more than 5 times that they stolen my orders. I can assure this, because I saw they behaviour a few days ago with some people I met and they all work as a delivery partner for Uber. So; the way they do it is as follows. Customers ask for food by the app and when the delivery partner picks up the order from the restaurant, They simulate that they are on their way but then just 3 minutes before or so; they cancel the delivery indicating that they couldn’t deliver because is no safe parking place or by one of the options that uber gives to them. Or also indicate that they actually delivered the order, but obviously they do not deliver it. So, they keep the food for their consumption. I always complain Uber about that but they do nothing to solve this issue, they just answer my messages saying they’re sorry and gave me back the money. But this is not enough for me; this issue can’t continuously happen with a company that handles deliveries to people. The people who work for Uber must be honest and not commit these kinds of things that generate bad image for uber. As for me, never again use this application and I hope Uber will update his app and workers; also Uber should take legal actions on the matter so that this does not continue happening because as a company they lose credibility and money..Version: 1.164.10000
Hate this new delivery and service feeThe new delivery and service fee is misleading to customers. Just put the costs together, no one is going to not order something because JUST the delivery or JUST the service fee is too high. They won’t order because the total cost is too expensive, they’re inherently linked so why split them? Waste time to find out a restaurant has a freaking $7 delivery but $1.34 service fee even if it’s 5 mins away.... Secondly just advertise what that shop’s cost/service fee is from the start not vague “service fee could be $1-4”. If the food is good enough, people will order regardless of additional fees, because the food is worth it. Otherwise with all this convoluted and sneaky set up you’ve just decreased usability and encouraged more users to competitors like DoorDash, Menulog or Deliveroo, because it’s simpler and straight forward as well as cheaper. I loved UberEats despite it being a more expensive option bc they app was aesthetic, easy to use, you get rewards, has options and good customer service. But this has just turned me off it..Version: 1.288.10004
Horrible.Seriously? A problem with 3 different delivery drivers for the same order? First time, Uber driver agreed to delivering our meal, but he was over 25 mins away from the restaurant and us. He hadn’t left, so I messaged him, where he replied that he’d leave in 5mins. He never did and I did not want to cancel, as I knew he was trying to be dodgy. I called the restaurant and advised them that my Husband would come to pick up the food. This was 20mins later, mind you. Then UberEats called and said they’d assigned a new driver. We tried to message him too... and no reply. Also, did not move. Don’t know what happened but a THIRD person was then assigned and he was on a bike. He ALSO did not move. The restaurant called to say that his “bike broke down,” and he cancelled my order. I had a hungry 8 yr old child AND a 6 month old baby at home, so thank God my Husband was home to pick it up! This is seriously shameful... and not at all the restaurants fault. On top of that, Uber Eats customer service was very blunt and unapologetic. I was happy with them up u til today. This is unacceptable. Even if I wasn’t charged for my cancelled order and the complete stuff around with 3 different drivers, customer service had a job to do and they failed miserably. And just a tip for Uber deliverers... I ALWAYS TIP if you have excellent service. Those who don’t get a tip, there’s a reason..Version: 1.258.10000
Greedy companyI ordered food for me saw that the driver was almost here so my wife went down early to catch him as he arrives and check the mail on the way. The driver messaged me saying he couldn’t find parking (which is ridiculous there is always parking in front of my building since lockdown started) he parked 50m down the road and never once attempted to get out and approach the building. My wife standing out front was hesitant to approach the car because it was so far away and she wasn’t sure it was the right one. In the time it took me to check the car details the car had left with $50 worth of my food which I was still charged for because apparently sitting in your car far down the road from your delivery place which has a person standing in front of like they’re looking for someone is considered a fare attempt at delivery. When I contacted them about this they have decided that his attempt was indeed good enough so I paid for his lunch and terrible service. Which is incredibly greedy and disgusting business etiquette in the middle of a worldwide pandemic.Version: 1.258.10000
Food complaintToday my sister and ordered Uber eats from McDonalds woodbine on her Uber eats app. The Uber driver was amazing he got the food to us within3 minutes. When it arrived the food was cold, the Big Mac was missing the sauce, the lettuce and pickles, the quarter pounder had no sauce, 5 pickles and no sauce, the chips were undercooked, there was no ice in the cokes and the nuggets were like rubber. We contacted the night manager to be told that this was not a store problem that it was an Uber eats problem. Which is highly disappointing as the Uber driver was great, it was the food quality that was poor. Please advise as to what we should do. Is this an Uber problem or a McDonald’s food quality issue. The manager was rude, obnoxious and commented that he was unfamiliar with the store layout therefore could not be expected to supervise everything... I thought that was a managers job... store supervision to maintain quality. He would not give me his name. Please advise what steps we should take next..Version: 1.204.10003
Hit and MissI use Uber Eats at least twice a week, usually even more. I find that the majority of the orders are delivered in a reasonable time frame and the range of restaurants is great. But when it goes wrong, it goes horribly wrong... take my last order as an example. I ordered a meal from a restaurant, not a small restaurant but quite a large restaurant chain. The order took an hour to be delivered and when it was delivered the food was stone cold. The only thing that was ok was my the bottle of lemonade. I informed Uber Eats of this and they refunded me the amount of the food only. Meaning I had to pay $9.20 for a bottle of lemonade delivered... surely anyone in their right mind wouldn’t pay that much for a 600ml bottle of lemonade? So either the restaurant has left it lying around and forgot about it (doubtful) or Uber Eats didn’t pick it up in time and won’t take full responsibility for the stuff up. Not only did I pay $9.20 for a bottle of lemonade I also had to go out and buy my dinner again, 1 hour after I was expecting to eat. Please fix these issues, I am a big fan of Uber and Uber Eats so it saddens me to see customer service going out the door..Version: 1.132.10001
Food not delivered. SCAM!!Ordered food at 6:06. Uber eats app said delivery 6:40-7. No food arrived. I ring the restaurant, they tell me the food was picked up at 6:40 (initially). I ring Uber eats, they tell me the food was “delivered” at 6:30. How is this timeframe even possible when I live at least 10 minutes away and it’s a busy Japanese restaurant at peak dinner time!! Will they drop everything to deal with my ordered?? Don’t think so. Don’t know if Uber drivers swapped their scooters for Ferrari’s these days but it looks like this one has. I asked Uber eats to contact the restaurant. They said the restaurant said it was picked up at 6:40 (now the timeframe makes more sense). I asked how is this possible? Uber scratches their head and rings the restaurant again but then this time tells me “sometimes the restaurant gets their time sheets wrong”, but it seems Uber eats doesn’t. Uber eats now say it was picked up at 6:20?? Are you number crunching these crazy times??? I initially rang the restaurant (Niji in Kensington) and they told me that it was picked up at 6:40 before I contacted Uber eats. Uber eats kindly said they will “as a one off refund the money for the food”..... that never arrived in the first place. Don’t know who’s eating my sushimi tonight but enjoy it while I delete the Uber eats app. Don’t get scammed..Version: 1.218.10008
Don’t trust them with your account detailsI used Uber Eats a lot as I work in the city. I received an email saying I was going to be charged for previous purchases from 2 months ago. I queried this as I was always charged for my meals. I have account alerts set up on my phone and watch on purpose to know when money is spent. When I queried this, I received and email saying that there was an error and my transactions were settled. Then all of a sudden over a week later, I was randomly charged for 2 meals in August and September. After querying this and getting a different person responding every time, having to prove that they sent the email saying everything was settled, and that money had been taken from my account, they apologized with the same standard line or ‘we know this is frustrating and you expect a seamless process...’ blah blah blah. The same rubbish I received in 3 other emails, they then gave me $5 Uber credits. So they have taken money from my account without permission, and to say sorry, have given me credit to use their service again. No thank you!.Version: 1.161.10002
Letting everyone downThis rating is purely for UberEats. The problems I have experienced every time I used this app are due to this option that lets drivers ‘make stops on the way’. Well, apparently, this seems to include going in the complete opposite direction to my house. So by the time I get my food, it’s lukewarm at best and most of the time, cold. This is not the restaurant’s fault - even though their Customer Service encourages you to point the finger at them - and nor is it the driver’s fault, because they are locked in before knowing where the next stop is. (We checked this with one of our drivers who was very apologetic). I’ve raised this issue with Customer Service multiple times, and their responsive have varied from robotic responses to borderline sarcastic. Pointing out that this ‘stop on the way’ situation is resulting in cold food was met with a response of ‘well you got your food within the delivery time’ - sure, of course I want to wait a minimum 20 minutes for my food to be delivered from the moment my driver leaves the shop because it’ll definitely still be hot by then. I see that UberEats has decided to solve this problem by adding a ‘priority’ option - so now I have to pay extra in the hope I get hot food. Do better..Version: 6.68.10002
What a scamI have only ordered a few times from Uber eats and have had issues with items missing but the driver is apologetic and as disappointing as it is to not get full order you get a quick refund from Uber, I just had a meal not even delivered! I think it is ridiculous that I have to pay for an order I not receive it, I missed the phone call from the driver but then when I tried to call back it says the number doesn’t take incoming calls, took me ages to find the restaurant as there are no contact details for it in App, finally found them, they have a different business name, had no order under my name, only found order on second phone call when I had order number and they said order was picked up at 6.30. Tried to find number for Uber but couldn’t so logged complaint that order not delivered, finally found number to be told that because I didn’t answer my phone I am not entitled to refund. They should leave the meal and send a message saying left at door as unable to contact instead of taking meal and saying it has been delivered, what a scam! I hope he enjoyed my pizza! I have deleted app! I wasted an hour of my life trying to find out where my meal was!.Version: 1.189.10005
The few negatives eclipse out the amazing positive experiencesThe UberEats app is great. I would really love to give this 5 stars as I’m very pleased and happy about many great features and experiences and I would love to rave on about many positives… unfortunately the few negative experiences quickly shadow and eclipse and undo all the goodwill… unfortunately things like constant reminders to (force ?) a sale when I decide not to order something keeps popping up… I’m reminded that I didn’t check out when I clearly canceled and decided not to order. I cleared the cart multiple times… but I always end up getting the notifications anyway and I can’t turn this off unless I turn off ALL notifications and that’s not what I want to do… there is no customisation configuration for this “undocumented feature”. The feedback system is a limited pigeon hole box approach which does not meet the specific issue which is unique… I am only given a few options each with pros and cons and I can only choose the lesser evil and “take the best I can get” of the lesser evil… I don’t have an option to rate how ubereats failed on a particular order when it’s not the driver or the restaurant..Version: 6.68.10002
A very flawed systemSo you order food... It then gets delivered. You eat. This is the perfect (and preferred) scenario. But maybe the store stuffs up the order. Maybe the quality is poor or something is missing. It’s pretty easy to make mistakes in high volume, fast food service. So you contact the store who then says to put in a complaint through UberEats. There is literally no other way to resolve the issue other than driving to get a replacement product and thus negating the point of using a delivery service and paying the delivery fee in the first place. However... do this too many times and UberEats says you have an unusually high number of refunds and suspends you. It seems to be calculated on an algorithm with no consideration as to what has occurred. There is no contact made with you. Even if you’ve taken and provided photos of mistakes made, contacted the stores involved to correct their errors or reached out to Uber support for assistance... So goodbye UberEats and your annoying application and poor service. There are plenty of other services out there who will be happy for my patronage..Version: 1.250.10004
At least they refund you.I’ve noticed a steady increase in frequency of stuff ups when ordering, for a while it was going without an issue, every order was correct, sometimes even better at getting it right than dominos. But then it started, first it would be just a drink or 2, highly annoying but not meal breaking, just send a refund application and it would get sorted out, no big issue, then it started to get more frequent and worse, one time I had only half of my order (for a family of 3) delivered. (Yes I got refunded, had to wait though). Then the errors continued to get more frequent and now we got the completely wrong order with not a single part of it correct. Now yes we will probably get the refund for that too, but at this point I feel that it’s not good enough, I don’t want a refund, I want my food that was paid for with hard earned money. What I want is for Uber to take some more steps to ensure that these errors stop. While the refund is nice it doesn’t come immediately and you are forced to have to order something else, that’s a lot of time to have money missing, if it was just a drink missing every 10 orders that would be ok, but at this point it’s unacceptable, something needs to be done to better ensure that orders are successfully fulfilled. At least in the end, they will still give you a refund, but i have run out of second chances to give, next time a big error happens, goodbye Uber eats, hello whoever can show basic competence..Version: 1.211.10001
Very good but 1 drawback for meI’ve enjoyed this app and it’s infuriating simplicity, but I do have one drawback. The one consistent issue I’ve had with my Uber orders is that the food very often doesn’t taste like what I expect, and this seems to be a drawback with doing something online rather than getting to speak to someone in person. For example, I ordered a pizza from a place suggested by Uber, read through the different options, and made my selection, as you do. Then when I got the pizza, something about the sauce used was super sweet and rich, which totally ruined the rest of the pizza for me. From what I can tell, that is an intentionally part of the recipe, but there was no way to tell that from the description, and no one I could ask for suggestions like I normally would if a waiter/server. I’m not sure how this could be fixed, but maybe if uber eats offered some sort of optional survey where people could narrow down what the liked/didn’t like and offer suggestions based off of menu descriptions and customer reviews..Version: 1.140.10001